Complete Care at Mercerville

Former Resident

Rooms are Small and depressing. Food is HORRIBLE. The entire building smells of urine. The place is over run by non English speaking immigrants who are obviously just there for a paycheck. It's not clean at all. The only redeeming qualities are the activities department and physical therapy who are both very professional and well run. On the whole, the nursing department stinks and is grossly incompetent.

Joseph

I'm now in Complete Care at Mercerville. There's nothing I like about it. I'm just getting used to it. The rooms are small but copious with space for clothing and oddities in the closet. It's not bad. The staff members are OK. They have been most helpful. Their food is the same as any institution. There are activities morning, noon and night, and helpful ones too. Yesterday, there was a book club. Today, it's a voice lesson.

air mattress

My sister is in the facility in Mercerville, NJ for wound care. They have moved my sister to 3 rooms during her 2 week stay and is sleeping on an air mattress. When I called the facility to question why she could not get a real hospital bed, the very rude woman at the end of the phone told me an air is a bed. I asked if the head of the bed could be raised and lowered and she had no good answer for me. This is absolutely horrific in my book. Facility is also very old, worn, dirty, and smells.

Anonymous0117gel

My wife is in the Mercerville Center nursing home and I'm quite content. I chose them for several reasons. They have the same rating as three other different nursing homes in the area. There's a lot of staff members. I would rate some of them high and some of them low, and most of them would be a three out of five. My wife can't partake in a lot of the activities, but it's good for people in therapy or those that are mobile.

Tom48

My father-in-law had medical problems and had been in Mercerville Center several times. He was there when he passed away, and they really took good care of them. It's a nice environment. They have a dining room for the people. They have little things going on, like bingo, they play songs for them, they have parties, and they have communion and masses, which is important for my mom. It just seemed like the people care about the residents that are there. The staff is really good. If you have any problems, you go to them, and they take care of it. 9 out of 10 times if I noticed something and I went to them, they apologized. And within 24 to 30 hours it was taken care of. It's an older place, but the rooms are adequate for the people. There's lots of light in there, and there's always somebody checking on them. My mother was doing therapy, but she has plateaued now. So they basically commit, like every day they would get her up more around a little bit. But she's no longer in therapy. They have a day room they can go in and do puzzles or anything. In the mornings, they bring people up to the dining area and set it up, and they do exercises with them. Whenever somebody has a birthday, they have a big thing in the dining room for it to have cake and everything for the people. There's a real concern for the resident's well-being.