Birchwood Adult Day Care Center

Care Provider Professional

I visited this facility, and was really disappointed. There were people everywhere, and the staff wasn't attending to them. Large amounts of seniors and disabled persons just sitting in a large open room. Some were watching TV, others were just sitting. Just sitting there passing time. The worst part is a disabled man lost his phone, and the security guard refused to even check to see if someone turned it in. The man asked me to call his phone which I did, and the phone (that he had described to the guard) was sitting right on the security guards desk. I was appalled. This is not my idea of Adult Day Care, this is more like just having a bunch of seniors sit in a room. It's horrible. I'm hoping this was just a bad day for them, but I think this is the norm unfortunately. I visited the facility a year ago, and what I saw still bothers me. This is no way to treat seniors who paved the way for us. You all must do better. To the staff, would you want your family member there? If not, do better.

adriyafra

Transportation is really bad, the males do their jobs, but not the females, they don't like to get off the bus and constantly using their Mobil/ phones. No point complaining as they will say to you "we never had a complaint about such person" of course most of the clients are either too sick or too old, how can you expect them to complain, those that still one whole piece will never be treated that way. Also I called twice/ in different occasions of course, to the person who enrolled my mom/as it was kind of late, when we went there and she did not return my phone call not even a day after I called her. my mom left there last week and still my phone call was never returned.