Good afternoon, I am Ron Morganelli, Center Director for Active Day of Hingham. I am sorry to hear this. We occasionally have delays due to weather or other traffic-related issues; however, our drivers consistently call the caregiver to keep them apprised of situations. I would welcome the opportunity to speak with you about this issue and see if we can address this for you and your loved one. Please feel free to call or even stop by the center. Thank you!