"I am a resident of Monte Vista Village. I'm with my mother who has Alzheimer's and I'm her caregiver, so we have the two-bedroom. If there's ever a problem, I feel real safe here knowing that they can take care of us. So far, so good. I really, really love it. I've been doing all my landscaping outside and everybody's enjoying it. The staff is very helpful and they've been good to me. I've not had any problem whatsoever with them. The floor plan is wonderful. It's really, really nice. We have the biggest one here, and it's the only one that's a two-bedroom and I absolutely love it. I have two chihuahuas. The food is very, very good. I'm allergic to certain things, so I really appreciate them putting a weekly menu out. Any kind of peppers, I get very, very ill, so if it's on the menu, I'll just cook in the apartment and fix something. It's only happened a couple of times, so no problem. We all have to wear masks and some forget. If you come in without a mask on like in the dining area, they will provide one for you to put on. They're very, very strict on that.
I'm kind of trapped in here with my mother because I can't leave her for five minutes. I have to have a babysitter, so I get one of the residents that's not quite demented. This one woman that I get over here is very nice. It's no more than two hours every Tuesdays and Thursdays. Those two hours make all the difference in the world to me because I get claustrophobic being in here seven days a week, 24 hours a day. Just getting out for a couple of hours a week really helps. With mom's insurance, she's on a hospice situation where they allow a babysitter to come in and take care of her on one of those days, so I can stay out as long as I want on that day. I get back before lunchtime. It shouldn't take more than two hours. They give us an hour and a half for the lunch, so I'm not concerned about my mother missing it. We all look out for each other here. I've made a lot of good friends. These people here are so sweet. There are only two gentlemen that I have gotten into a little bit of a disagreement with, but everybody feels the same way. They're kind of timid, but they're sweet people. I love everyone in here except for those two. I have no problem.
I've put about $4000 or $5000 worth of gardening into my area. I have two patios in the back and I've gotten little birds. I'm in a cool place where I get a real cool breeze, wind chimes and everything. Everybody comes up and it's talk of the table here. I'm hoping to stay here, but it depends on my mother. I cannot afford it by myself, but with her Social Security check and mine and my dad's pension and everything, we're able to afford this this one because it's the most expensive one here. If worse comes to worst, I can always go down to a studio. The studios are very big and the one-bedrooms are big and they're nice. I've had plumbing problems and a fan problem. My mother's fan and light in the ceiling has not worked since the day we've moved in here. They say they got all the parts and they've just been busy and I understand that, but I'd like to get that taken care of because she's really uncomfortable in there, especially in the heat. She's in the back of the house like where I am, but I have an air-conditioner in my room, so I'm not uncomfortable at all, but she is. I've had plumbing problems with my toilet overflowing twice now since I've been here, but it's because of all the roots that are in the trees because this is an old property. They've had to call in a private plumber a couple of times now and get in there and really root it out. I assure them that I'm not putting anything in the toilet that's not supposed to be there. My mother's flush is really good. There's no problem in her bathroom, but I've got the smaller toilet and it doesn't flush as easy. That's the only problem whatsoever that I've had, but they take care of it immediately.
The staff is good, except for one lady at the front desk in the lobby. I get along with her OK. She's gotten a little nippy with me a couple of times, but I just kind of let it roll off my shoulder. She's just very strong willed and she speaks her mind. If you piss her off, she's going to tell you, but she's been OK with me. I know she's got a tough job. I think she's the main head of the receptionists out there. I can understand, so I try to be as patient as I can be with her. Everybody else, I have no problem. The manager is a wonderful lady. I'm very happy. I want to put in a good word for the maintenance assistant. The main guy was in Texas for a couple of weeks and he stepped right up. He came in and did work for me. He's just been wonderful and he's got the best attitude. He greets everybody in the morning. He's always got a smile on his face and he says good morning to everybody and how are you doing. He even helped out with the plumbing the other day. The head cleaning lady did a wonderful job. She's very thorough.
Everything has been really good for me. I think the food is delicious. My hat off to the chef there. I think he's doing a wonderful job, but they seem understaffed. They have like two people running back and forth. When you first come in, you get your food or salad, then you go to the main menu and then you get your drinks and your desserts and soup. There seems to be not enough people like there are only two handling all those sections. They had another lady that they just hired, and she seems really nice. She's trying to get used to everything. They're doing good. They also have what is called a sit-down dining room. Ever since I've been in here, I haven't been able to do that. If I can get my mother to go down there and sit and order off a menu, that would be really nice. However, she will not leave the apartment and she just cannot stand in the line. If they could get that open again, we would all be very happy. I go down to pick her food and I have to bring it back to the apartment. I have to make sure I get down there early enough to be around the first in the line, so I can get back to the apartment real fast. Otherwise, there's a long line and you got to wait and I'm worrying about her and whether she's tripping or going out the back door. I just can't get her to go out. If we could get that dining room open where you can order off a menu, I could sit there with her, make sure she sits still and doesn't wander off.
I would recommend it to everybody. Jackie was so accommodating. I gave her $300 to hold the apartment because she could've rented it out to anybody because it's the only two-bedroom apartment in this whole place. I was honest with her. She was honest with me. I moved in exactly the day that I said I was going to and that really meant a lot to her. It all worked out really well. I'm very happy. I've met some wonderful neighbors. We've been very helpful to each other. I had one came over and babysat for me one day and there's another one that just moved in and I've become very good friends with her. This last Sunday, another one on my other side just moved in. I hope she doesn't get upset that I've landscaped her area in front. Everybody loves it.
The only other problem that I can see is a lot of guests that come over are not wearing masks. That kind of irritates me because we have to have them on. If we don't have them on, they're going to be issued to us and warn us. I always wear mine. There are people who walk through the cafeteria and come in one door, but they still should have a mask on. In fact, they didn't even check in. They're supposed to check in at the front desk and get a sticker because they have to monitor them, give them a check on their forehead to see if they have a fever. They're just happy go lucky and they're bringing flowers in with no mask. I didn't say anything to them because that's not my business. I don't know what the situation is there. I know they did not go to the office because they came from a different area, but the office should be aware of that."