The Lodge

Last week, the housekeeping staff threw all my Pop's personal belongings into the trash by accident. 12-14 bank cards, cash, an expensive camera, his clothes, his Military ID, and many other items. The "Administrator" Debbie told me to call a lawyer. They won't compensate him, nor will they help me with the replacement of all these items.

The Lodge in Warner Robins is very nice and very clean, and they're very caring to my husband. They have a lot of activities, but he doesn't like to participate in them. He likes to stay in bed all the time. He says that the food is very good, though, which surprised me. He got a bedsore and they called me immediately to tell me that the doctor had already looked at it and had given him some medication for it. I was really pleased with that. They do physical therapy but my husband doesn't do that. All he wants to do is stay in bed. As for visitations, at the end of the building there's a place where you can meet your loved one and they can come outside. If you have a dog, you can take the dog out there too.

The facility is beautiful and well maintained. Doesn't have that nursing home smell that greet you at the door. Rooms are clean. The staff is friendly and work hard at keeping the patients happy. I have seen other facilities and they don't come close to the Lodge.

My wife was patient there for 4 weeks undergoing therapy for stroke. The good - RN’s good. Facility clean, Nurses ok, food ok. The bad - understaffed or poor quality of CNI’s. One CNI was rough in handling the patient who was my wife during transfer from wheelchair to bed. The ugly - my wife was left in her feces for 2 hrs after family members advised staff in hall. During this time she smelled and was still taken to therapy and finally cleaned when returned. She had a UTI shortly afterwards and had 2 weeks of pure mental torment from advancement of infection along w/ significant stress to the family. Took over a week to get antibiotics started after advising nurse of her having symptoms and antibiotics did not help. Had to take her to local hospital to get infection cleared up. There is no excuse for leaving a patient in her own feces for 2 hrs. Likely caused the UTI. Explanation of administration was only being sorry and family not given any plans on their part to resolve for future. This was no way to treat a human being.

No diabetic menu. Quite often gives diabetics canned fruit which is loaded w sugar, then turns around and has to give insulin shots to get glucose levels back down. Poor management of food choices for diabetics. Under staffed and slow to respond to needs when nurse call buttons are pressed. Cleanliness of bathroom facilities in rooms is haphazard. PT and OT staff are great... except on weekends when none is provided to most.

The staff are friendly, knowledgable and supportive. The food is good and the facilities are clean. My compliments to the management.

The Lodge is amazing! I cant express how wonderful they were to my Grandmother. She went there for rehab after an injury and the staff treated her like family. It is a beautiful facility and the food was excellent. My grandmother actually gained weight while staying there. She would rave about the dessert cart that they bring out at lunch and dinner each day. The therapy team pushed her just enough to motivate her but at the same time showing patience and compassion for her situation. The administration was always available to answer questions when needed as well. They even followed up with us after discharge to see how my grandmother is doing. Love Love Love The Lodge!

When you are looking for a placement for your elderly loved one you really want to be able to leave them in an establishment that you can trust. Your first impression of the lodge is a great one. It is new and it is clean and it has all of the new trendy decorations. Moreover, it did not have the odor that many care facilities have. I quickly found out that this establishment "glitters" but it is definitely is not "gold." They are terribly short staffed. I would and the phone would ring forever without an answer.. A scheduled care plan meeting consisted of subpar information and hurried preparation. After talking with some of the other visitors they noticed the exact same thing. The residents are not receiving the best care. Please beware...all that glitters is not gold!