The Village at Heritage Park

Verified

Robert

We're at The Village at Heritage Park. Everybody's friendly in the office area. We haven't participated in the dining areas yet. The facility is very nice. It's a two-bedroom, two-bath structure, and we've had occasion to call the office for trouble. We had a smoke detector that was going off and needed a battery. Also, we had a problem with the washing machine, and they sent a man out and everything was taken care of satisfactorily. They pick up our trash. We just set it up at the end of the driveway and they pick it up daily, so no problem. They have a nightly happy hour, which we have not been able to attend yet. They have a program for $200 a month and you can get one meal a day if you want to purchase one. Otherwise, you can just buy a meal, which is $10. We're happy to be here. They have a library and a barbershop/beauty salon.

Provider Response

Disappointed Senior

In the course of almost two weeks, I called the Village two times and left a message on the website to check the availability and price of cottages. Each time I was told by a staff member that there was only one person who could answer my questions and that person was out and would call me back. I never got a call or email or other contact. If this is the way they treat seniors, then I'm not interested.

Provider Response

Denise

My father already put down a deposit at The Village at Heritage Park. It's the only one that actually offers an independent living. They are in a little duplex, and then they get to eat their meals in the main dining room. He will get himself a little golf cart and then go over to the main dining room. They can participate in all the other functions there. I love the community. We actually had lunch there, and the food was very good. It is very bright and cheery. The staff is really good. When I'm in my 80s, I may consider something like that for myself. They have granite countertops and a wonderful floorplan. The two-bedroom, two-bath came with a washer and dryer, refrigerator, stove, microwave, a little patio, and pets are allowed. It was really good. It did not smell. They don't have to worry about cooking dinner. It's $200 per person for a meal ticket, one meal a day, so they can decide whether they want lunch or dinner, but they can go over to the main dining room for $200 a month. That's only like $6.50 a meal, and it was very good. I would recommend this facility. When you're in this independent living it includes all the utilities, water, electricity, cable TV, and garbage. The only thing it does not include is WiFi. They can put out a bag of garbage every day at the end of their driveway and someone will pick it up. It was very clean. They've got an outdoor firepit, barbecue, and shuffleboard. They do not have a swimming pool, but they've got a little exercise room, a theater, a hair salon, and car service going to the grocery stores or to doctors' appointments, and that's all available for the independent living as well. The staff was very good. She bought our lunch and everything. They actually have two menu options. They have one for diabetic and one for regular, and I thought that was awesome.

Provider Response

Anita

I selected The Village at Heritage Park for myself. It's a beautiful place. We had lunch there and the dining room was lovely. The manager who handled my account was just so professional. The place is fairly new. I think it's within five years old and it's spacious. Everyone was very pleasant and very helpful. The dining room was lovely and very well-appointed. There were tablecloths and everything, and the service was excellent. They have all the usual amenities. They have the library, the craft room, the exercise room, and the movie room. They have a happy hour lounge. They had some beautiful outside seating areas in the gardens. The lobby is large with a lot of seating areas if you want to just hang out there. Everything seems very well organized. Everyone that I met was just wonderful. Everything that they had was very tasty and well prepared. They have optional menus like you can get a diabetic menu or a regular menu. I think that's very nice because a lot of places don't accommodate that. They have several choices at each meal. It's like a restaurant. It was spotless.

Provider Response

Mario

My mother will be moving to The Village at Heritage Park. I like that they had a private room with shared bathrooms, which is kind of nice. Most of the places I found either had shared rooms or private rooms, and this one was kind of semi-private. It also has a very good day-to-day plan of activities and structure. I like the fact that it's a kind of a loop where my mom can wander around and never get lost. Every door is locked and has alarms. The staff was super friendly and very educated. Any questions I had they had an answer. They were very, very pleasant. They have some days where they listen to music. They do arts and crafts. They have a movie day and ice cream socials. They also have breakfast, lunch, and dinner structured. They do dinner in one room, and they had activities in another room. Everything was just nice. It felt like home for them. It was very clean and easy to get to. Everywhere I look, there was always staff, so it wasn't like they were all alone. At the same time, they weren't micromanaging them.

Teralind

We liked The Village at Heritage Park. The facility was clean. The staff members were professional, friendly, and helpful. I liked the fact that they cook from fresh vegetables and not cans. The room seemed adequate, and it would be fine. They had enough activities to do. The residents looked happy. I liked the fact that they'll customize activities to new interests that come in. It had a little bit more of an institutional feel than the other facility. It was well-kept.

Candi

My dad moved into The Village at Heritage Park. It's new, clean, and the people are all very friendly. They don't have as many services available that come with the yearly or monthly rent that he had at a place he was in before in Escondido, California. So, when the TV breaks, there's nobody to call. You have to deal with the cable company as opposed to somebody on the premises who might help an elderly man, and he's 96. The staff members are not always as punctual as they might be. The facility is all very nice. It's not spotless, but it's pretty close. They have all kinds of things. They have bingo, yoga, memory games, puzzles, and movie nights. They have lots of activities. My dad just doesn't partake. The food is outstanding. Seems like they could charge more, but it's about the same as everybody else in town.

Provider Response

Lisa

We toured The Villlage at Heritage Park. The location is what I liked the least, but that was the only thing. They have a salon, a reading room, a little entertainment room, and outside a get-together area. I found the size of their rooms and quarters to be excellent. It's new, so it kind of has all the bells and whistles. They were comparable size-wise to the other place I toured.

Dwight

My wife and I were pretty settled on The Village at Heritage Park. It has got both the memory clinic and the cottages for senior living. It's within a mile of where my daughter now lives, so we figured out it would be the smartest thing for us to do. We can't get into the memory clinic because that's locked down, but we've heard good things about it, too. The rooms were nice. The whole facility was fairly new. We've seen the other rooms for the senior living, and we're assuming that the memory clinic is gonna be about the same. The rooms were both individual and with a common bathroom. We're waiting for an individual room for the memory clinic, so we're on a waiting list. I saw one of the cottages. I haven't tasted any of their food. The staff was very accommodating and very helpful, and did anything they could do to facilitate the situation.

Kevin

The Village at Heritage Park is excellent. The staff is great. The facility is very new, clean, and beautiful. It's the best out of all the places I checked out. The food is great. The atmosphere is wonderful and very homey. The memory care unit has studio apartments. My mother has a bedroom and a very large bathroom for wheelchairs to maneuver in, large wheel-in showers, and big windows for light to come in. It's a brand-new place, and it has manufactured wood flooring, a heater, and an air-conditioning unit in each room. They have activities for both the assisted living that are separate from the memory care unit. They do things like bingo, cards, and dominoes. The staff is great. Everybody's very easy to talk to and ask questions of, from the caregivers to the med techs and to the directors. The chef comes in the main dining room where the assisted living is and talks to everybody.

Patricia

The Village at Heritage Park had cottages with two bedrooms, two baths, and a garage. It also had a dog park. Everything was wonderful. I liked the facilities. People were very friendly and happy to live there. The staff was very accommodating. They had in the main building an exercise room, a craft room, jigsaw table, meeting rooms, little TV theater, and a library. They had entertainment in the summertime and barbecues. They had a hair salon and a nice Jacuzzi bath. It wasn't as expensive as some of the other places I've been to.

friend123

Heritage Park is a nice place. You buy your own home, and it's for people 55 and older. It's quiet and well-kept. I don't have any problems or complaints. They have a restaurant, it's nice, the food is good, and you can have drinks. They have movies, a swimming pool, and a complete gym.