Creston Village

Creston Village never returns my phone calls. I'll call the front desk and ask about the bill and nobody would call me back. I have gone in to give paperwork to them and when my mom will get upset with me, they'll have asked me to leave. They just don't understand. They think they know my mom better than I. They don't listen to me. I would give some of the staff a 5 rating and some of the staff a 3. There are a few staff members that I liked and I know they just have no control over what the management does. The place is so big that you think they could feed half of them at one time, but they just couldn't seem to get it right. My mom's room is a mess. They can't keep it clean. One of the problems is my mom is a hoarder. They need to get in there and just clean it up and talk to her about it. They were having good activities when she first moved in there and then during COVID, they stopped. They're starting to have activities again, but for a while, they didn't have the beauty parlor and nothing was open. They're raising prices again, including the internet and phone, but half of the time, the internet doesn't even work there.

We visited Creston Village, everything was clean and modern, it doesn't have a smell, and it's nicely furnished. The staff was friendly and very accepting. They showed me everything, the rooms, the dining room, the activity room, and the grounds. I like the layout, they had beautiful grounds, and there was more nature in this facility.

My mom has been in Creston Village for almost five years now. It's friendly and clean. They are in the middle of remodeling everything and putting everything new. The staff and residents are both very friendly. She has a one-bedroom and it's very nice and it's up to date. She has her little refrigerator and microwave, and she controls her own heat, so she doesn't have to worry about it. She has her air conditioner and her heater and all that in the room. They had just remodeled her room, too, right before she moved back in. My mom gets all her meals. She gets her medications. They have a med-tech room for all the medications. It's worth the value. I've had meals with her, and it's kind of hit and miss. Sometimes it's really good and it depends on who the chef is. It kind of goes up and down. The dining area is bright and airy. It's huge, it has two-story ceilings and big windows, and it's clean. They have art activities, balance class, exercise class, a walking group, bus tours, and shopping tours. They have a salon there. They have a physical therapy room. They have physical therapists that are on-site, and they have all the exercise machines there. If they need to be taken to the doctor's or something like that, they have a driver that will take them to where they need to go if family members can't drive them or if they can't drive themselves. They've always been good about cleaning the rooms and doing the laundry. My mom has never had a dirty room or not had it upkept and things like that, so they're on top of that. They have a garden area outside. They have like a little gardening club, but if anybody wants to have like a little garden box, they can do that outside, too.

We went here and we liked it. The staff was great and really nice, they have a library, a movie theater, and an area where they watch TV. We saw a regular outdoor area where you can go outside.