My wife moved into Brookdale Flagstaff. They are very helpful and very friendly. The facility is nice. My wife was sharing a room with somebody, but now she's alone in the room. I think the services are very good. My wife is bedridden and wheelchair-bound, so she has to ask them to get her dressed and get downstairs. I think they're very good, but the only thing I didn't like is that they don't have a bed for me. I have to sleep on the floor when I visit. They have a salon. Their activities and food are good.
2100 South Woodlands Village Blvd., Flagstaff, AZ 86001
Call
(800) 385-2527
Reviews of Brookdale Flagstaff
Assisted Living Reviews for Brookdale Flagstaff
March 27, 2022
I am a friend or relative of a current/past resident
March 20, 2022
I visited this facility
Brookdale Flagstaff seemed like a nice place. It was clean, neat, and looked like they were operated well. The staff was very polite, answered all my questions, took the time, and seemed like they were caring people. They had everything in order. So, I was very pleased with it.
July 08, 2021
I am/was a resident of this facility
I was living in Brookdale Flagstaff; it was a converted school. The staff was better than average. The food was not very good. We had shopping and group discussions; it was good. They provide food, they provide laundry facilities, and they take care of all of my personal needs. We shower twice a week. The room for assisted living was adequate.
Provider Response
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we need to focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
June 22, 2021
I visited this facility
Brookdale Flagstaff was very pleasant and very clean. They have a very helpful staff. We were looking at assisted living, and my father needed memory care, but there was no room. I would rate them a five because of how knowledgeable and helpful the staff treated me and helped me through the process. The staff was very, very helpful. The facility was very attractive and very clean. However, the common bathrooms needed attention. It is a very beautiful setting, but not easy to get to. There is actually a curb in the center of the road. You have to go way past it to turn around or come in from the lower entrance.
January 29, 2021
I am a friend or relative of a current/past resident
My mother is in Brookdale Flagstaff. She gets assistance with her shower and medications. Other than that, she's basically independent. She's doing well there, and they're taking good care of her. It's really expensive and that's the reason why we thought of finding a different facility because they raised their rate significantly, which will begin on January 1st. It didn't seem right to raise it that quickly, so I was looking at other alternatives. Since then, I discovered she has a contract, and she has to stay there until September.
The staff is very good and very caring. The facility is clean, and the apartment is nice. The activities are very limited now because of Covid, so the residents are not moving around freely, and they eat their meals in their rooms. They have some activities with social distancing. My mother is very shy, so she doesn't participate in any of those things, but I know normally they have a lot going on. She has a studio apartment that's plenty big enough, and it's been newly remodeled before she moved in, so it's very nice. I'm not happy with the director at all, but the staff that takes care of my mother does a very good job. My mother hates the food, but I've never tasted it.
March 20, 2020
I visited this facility
Brookdale Flagstaff was great. We loved the community. The staff took us all around. We couldn't see an actual room because they were all occupied, but we got a tour around the whole place. We went back a couple of weeks later and they gave us a really nice dinner. We got to meet a lot of different people that work there like the exercise personnel and the nurse, and we were really impressed. We really think it's going to be a good place. The staff member who gave us the tour, Regina, was wonderful. She's a real, genuine, and honest person; we really liked her a lot. If my husband had a problem, for example a fall where I can't get him up, the staff will come in and help him up. They have a lot of different clubs like a knitting club, gardening club, and a book club. They also have games and things you can do. On Wednesday afternoons they take everybody on a tour to different places. One time they went to the Grand Canyon. They brought lunch along so everybody can get out and see the countryside. I really think that's nice and we're really excited about going. The food was fabulous; it was really good. They had pot roast and it was served really nice too, just like at a restaurant. We're going to get a nice one-bedroom there. As you come in the front they have a nice living room there so if you have friends over you can sit and talk. There are also books so you can have something to read. Outside, they have sidewalks that go around the area so you can go for walks. The community was such a happy place.
August 30, 2018
I am/was a resident of this facility
I moved into Brookdale Flagstaff. The caregivers here are good, they're very good about upkeep, and they remodel things, but it was more remodeling than necessary. They do not have food for a kidney diet. They donate stuff to St. Vincent's de Paul and get tax credits on it. I lost quite a bit of my stuff that I brought over here when I transferred rooms. It all went to St. Vincent's de Paul, and I wasn't happy about that. They just lowered my rent because I get around by myself, I give myself a bath, and I wash my own hair. The caregivers went into my room and helped themselves to my silverware.
August 01, 2018
I visited this facility
I visited Brookdale Flagstaff. It was nice, and it would have been a fine place for my parents to be had they ben willing. The rooms were clean, but they would need a 2-bedroom place, and that would have been difficult to get. I didn't see anything going on activity-wise when I was there. The person who took me around on the tour was lovely, and the staff appeared to interact with the residents.
August 21, 2017
I visited this facility
We chose Brookdale Flagstaff for my mother for its location, for their availability, and because I enjoy the fact that Brookdale has a network. It helped having some Brookdale facilities here in Oceanside as well as one in Flagstaff. When I visited, I thought they treated me well. I had a good feeling about the place. They have a library and a salon.
December 28, 2016
I am a friend or relative of a current/past resident
Brookdale is sort of a B grade place in total. The staff is friendly, and helpful and most of them are quite dedicated, but they are often short-handed. I think the food is pretty good, considering it is institutional fare. My parent loves the deserts and has gained weight. The social programing is limited to Bible study and a goofy exercise program, but they do arrange for many local musicians to visit. The excursions mentioned by several other reviewers are fairly infrequent. The garden was once really lovely but at the moment is suffering from several years of neglect. It is still enjoyable though in a wild and untidy way. My parent has been there for a couple years and complains a lot, but actually enjoys the staff and has finally made a friend or two. As of this writing, the new administrator seems very good and upbeat, so I am hopeful that improvements in staffing and programming will continue.
May 10, 2016
I visited this facility
Brookdale Flagstaff was convenient, clean, and in a very nice location. The staff seemed friendly and comfortable.
November 22, 2015
I am a friend or relative of a resident
My mother-in-law is in Brookdale Flagstaff. She’s extremely happy there because she is able to do what she wants, when she wants, and doesn’t have to answer to anybody. At 85 years old, she has met a gentleman friend. The staff is excellent; they take care of all her needs. There’s a bus that takes them on trips to visit different things in Flagstaff, like a casino for bingo. There are all kinds of activities that they have lined up for them.
September 30, 2015
I am a friend or relative of a resident
Brookdale is a lot less expensive than the other facilities. It is really homey looking. The staff is friendly, and it seems to be really clean. They have all stuffs going on for the residents. They do bingo and games in the living room area. My aunt is in the memory care unit. She did not participate because she is not able.
May 28, 2015
I visited this facility
We were ready to go into Brookdale Flagstaff (Emeritus at Flagstaff). Payment was done, and then all of a sudden, they told us my sister was denied. When I went back, I was hoping to meet the people that I had talked to previously. Nobody was around to explain what happened.
We liked it because the personnel there were very friendly and very helpful. The facility itself is very nice and clean. It wasn’t big or very many clients, but I thought it was very nicely done the way it was operated. I like that besides it being closer to home.
They have a lot of activity schedules for the week from yoga to different types of exercises to board games to guest speakers coming in. I thought it would be very beneficial for my sister because it would get her out a little bit more and begin to socialize. I like the idea of family visiting and spending the day with her or taking her out.
We ate there; I thought the meal was excellent. It wasn’t that large of a meal, but it was very filling, and it was restaurant-style. Even the dessert was very good. I like that we could order what we wanted. I like the idea that if she doesn’t want to go down that they would take her food to her in her room, but I think that was for a limited number of times; otherwise, she’d be charged for it.
May 03, 2015
I am a friend or relative of a resident
My insurance company only gave us a few choices, and Brookdale was one of them. The staff is very supportive and interacts with the visitors. It’s clean and designed for someone with memory care problems. My mother-in law shares a room, and the food is fine, but it does not appeal to me much.
April 29, 2015
I am a friend or relative of a resident
Brookdale Flagstaff is down the street from my house. The rooms were clean and bright, the dining room was very pretty, and the staff was very friendly. The facility is well kept. There's a nice garden, and there are several nice outdoor spaces for the residents. They also have bingo, scrabble, exercises, and arts and crafts.
March 07, 2015
I am a friend or relative of a resident
The people working at Emeritus are very friendly and helpful. It is nice, clean, and homey. The accommodation is fine and adequate. The food varies though. It was really good when he first got there. Then they got a new cook, and he had complaints about it, but old people seem to complain about food. They have several activities like they go out and they have things come in.
November 23, 2014
I am a friend or relative of a resident
My loved one has been in an ALF at Emeritus. He has been there almost two months now. The first room he was in was very nice; he had it by himself. However, his dementia has deteriorated, so they moved him into an Alzheimer's unit, and he's not happy there. He is sharing a room, and things are so different that it bothers him quite a bit. The staff though for the most part is very helpful. I have eaten at their ALF dining area, and the food was good. They have two different dining halls. One is in the assisted living area, and that's pretty good size; in that unit, people actually get a small menu that they can decide on and make some choices in what they have for a meal. In the dementia area, they do not get that choice. My loved one doesn't find that satisfactory. Regarding activities, there is a library, but it doesn't seem to get used at all. There is a program for Bible study, and for some limited exercises, mostly seated exercises. As far as I know, all of those activities take place in the assisted living section. I haven't witnessed any activities in the dementia area. One of the best things about Emeritus is that every staff member calls every resident by name.
April 10, 2014
I visited this facility
I had a good visit at Emeritus. They were interesting because they were very welcoming. The facility was fine and nice. The rooms were nice and clean. I liked that they had a restaurant style of dining area, where patrons could pick what they wanted, and it looked really great. However, it was not what we were looking right now.
November 24, 2011
Other
This a beautiful medium sized facility. It is built like a large two story house. they have 45 independent and assisted apartments and 13 memory care.
The building and grounds are well maintained. They have shrubs, tall pines and greenery.There is a nice garden area.
The apartments are efficiencies. alcoves, studios, one and two bedrooms. The kitchens are partial. All are handicapped equipped. Each resident has optition for a life pendant.
They have a nice lobby with large windows, a community rooms, sitting area with stone fireplace, tv room, dining room. and library. The memory care has a separate dining room.
They serve three meals and snacks a day restaurant style. The food is very good.
They offer housekeeping and linen service.
They have an enclosed yard with patios and walking paths.
They have a house doctor who comes and on call. All caregivers and med techs are certified. They do transport to appointments. They utilize lots of nursing services in community, They have nurse on duty and on call.
They do lots of activities as bingo, movies, exercises, arts and crafts, cards, birthday parties, and entertainment. They do lots of outings as
shopping, restaurants, and events.
This is a nice, caring community.
August 02, 2011
I visited this facility
I was impressed by how the facility treats the residents with respect and acknowledges that just because a person is "old" it does not mean that they are useless and do not have intelligence. for example: in an occupational therapy setting several residents were making a rather simple craft project; a couple of the residents felt that they were being treated like "children" with such a simplistic project. They were encouraged to discuss their ideas of projects and to share their experiences with crafts. The person in charge of the group took them serious and encouraged them to discuss their project, give a list of supplies needed and instructions and set up a date on the scheduale where the resident would "teach " the group. This showed validation of the resident and encouraged creativiy of other residents. Plus a sharing of ideas and an open mindedness of the staff member.
Memory Care Reviews for Brookdale Flagstaff
December 10, 2018
I visited this facility
Brookdale Flagstaff was very nice. They take the people out every day. They had many activities for them to do. They're a little pricey, but they're very good. The rooms have little kitchens in them and a refrigerator. They were very nice and adequate, and everybody had their own shower. The staff was nice and professional.
Questions about Brookdale Flagstaff
What ongoing training does the staff receive in dementia care?
Providing excellent dementia care is a complex task that requires ongoing guidance and teaching for Clare Bridge associates. All associates receive initial and on-going training in proper techniques, approach and care of persons with dementia. All executive directors also attend Brookdale’s Clare Bridge Leadership Competency Training.
What programs or activities does Brookdale Flagstaff offer to enrich residents' well-being?
We know that every resident has unique dreams and passions that continue to grow throughout life. That is why we work to create a place that goes well beyond physical support-to a socially connected community with opportunities to challenge the mind, lift the spirits, revitalize purpose and nurture the heart. We call this Optimum Life and believe it provides the ultimate in senior health & wellness. And, everyone can live one-regardless of challenges that may come with age. Our award winning, evidence-based programs provide a customized, integrated pallet of opportunities designed to support the pursuit of living well. At its foundation is the ability to maximize functional abilities. Our Brookdale B-Fit exercise program is designed with that as the goal. This cutting edge program encompasses the latest research & guidelines for seniors to provide a fun, holistic and stimulating exercise experience that we customize to accommodate the needs and challenges of each resident’s abilities.
What makes the chef or dining program at Brookdale Flagstaff exceptional? What kind of menu can assisted living residents expect?
A great meal is one of life’s simple pleasures. At Brookdale, we believe dining well is part of living well. You'll enjoy restaurant-style dining with chef-prepared meals in an elegant dining room. Each day features a three course meal with an appetizer, main course and dessert, along with a variety of menu options that changes daily. Brookdale's Culinary Arts Institute is a professional development program designed to enhance the food preparation and presentation skills of our dining and culinary arts team at our senior living facilities. To encourage socialization regardless of our seniors abilities, we support the needs of the residents through the assignment of resident care assistants if needed.
How does Brookdale Flagstaff keep residents' families informed about their loved ones?
We hold regularly scheduled care conferences to verify that the resident is receiving the care and services they want and need. Our community leadership team coordinates individualized wellness needs in collaboration with the residents additional care providers.
If Brookdale Flagstaff accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We absolutely love to accommodate our residents furry family members and have services available to support their care needs as well. We have ample outdoor areas right outside our front and back door.
What ongoing senior care training does the staff receive?
Our staff is very involved in the day-to-day lives of our residents, with the aim of providing an enriching and caring experience for them. Each member of our staff is always willing to go above and beyond for residents. For our associates, this opportunity to serve others is more than a job — it’s a passion. Our staff is extremely well-trained and highly-experienced, ensuring that they are able to properly care for your loved one. All new Brookdale associates complete the Associate Foundations orientation program prior to working with residents, which includes between 10 and 25 hours of training. Our associates also continue their education throughout the year, as they participate in monthly annual in-service trainings.
What programs or activities does Brookdale Flagstaff offer to keep residents engaged? How does the staff engage residents' long-term memories?
The Clare Bridge Daily Path offers a gentle daily structure (seven days per week) choreographed with a minimum of six programs per day. All are designed to maintain the resident’s abilities and to encourage the use of their current skills. The Daily Path gives each resident a sense of security that they are “right where they need to be.” Daily Path activities include the following: • Morning Mental Workout with discussions, brain-stimulating games and reminiscing • Daily Physical Activity with exercise opportunities including Brookdale Fitness B-Fit group exercises, walking programs and dancing • Daily Life Skills provide a sense of purpose, meaning and belonging individually or as group activities. • Person-Centered Programming includes activities designed to use the resident’s social history as a foundation, by honoring past interests and involvements, programs tap into current skills and support successful experiences.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
The communities Health and Wellness Director, a Registered Nurse, assesses the residents prior to move-in, 14 days following move-in and every 90 days. In addition, if there is a change of condition an assessment will be completed.
What techniques does Brookdale Flagstaff use to support memory care residents during mealtimes?
Designed by a team of culinary associates, experts specializing in dementia care and registered dieticians, the unique Clare Bridge Dining program sustains the resident’s opportunity to enjoy and master the dining experience. The program offers such specialized aspects as: • Dementia-Friendly Menus providing diverse offerings that help prevent weight-loss; selections are easy to manage, familiar and appealing to the senses. • Individualized Dining Assistance includes evaluating each resident to determine the level of prompting assistance needed to preserve their use of utensils as long as possible. • The Supportive Dining Environment, which incorporates small dining rooms with consistent seating to support the challenges of those with dementia, encourages familiarity and socialization while supporting the needs of the residents through the assignment of resident care assistants. Music, centerpieces, warm, scented wash towels and fresh linens enhance the dining experience.
How does Brookdale Flagstaff keep residents' families informed about their loved ones' health?
We hold regularly scheduled care conferences to verify that the resident is receiving the care and services they want and need. Our community leadership team coordinates individualized wellness needs in collaboration with the residents additional care providers.
Costs for Brookdale Flagstaff
Services and Amenities of Brookdale Flagstaff
Costs
- Rent Plus Care Fees
- Assisted Living Starting At: $3750/month
- Memory Care Starting At: $5175/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
Cleaning services
- Housekeeping
Activities
- Religious Services
Languages
- English
General
- Minimum Age: 65
Licenses
- State Licenses: AL4520C
About Brookdale Flagstaff
Brookdale Flagstaff offers a home-like setting and cheerful smiles from their professional staff who greet residents every day. Their caring staff offers the assistance their residents need while respecting their independence. Their peaceful setting, restaurant-style dining experience, activities, and beautiful setting combine to create a wonderful living environment every day. Genuinely caring staff, home-style meals and daily activities add to their residents' experience. Through special events, activities, clubs and ongoing cultural enrichment programs, they offer unlimited opportunities for residents to get to know other residents and staff members. They offer daily assistance with bathing and dressing, medication management, dining assistance and special diets. Reminders and redirection, escorts and assistance with walking are also available. The facility also has an emergency response call system as well as a housekeeping and laundry service.
What Makes Us Special
Wildlife certified habitat on site; Resident maintained gardens; Meals are certified by a dietician and nutritionist.
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