Arbor Springs Health And Rehab Center, Ltd

Kenneth

My mother is at Arbor Springs Health And Rehab Center, Ltd. She has been there for two years now. It is decent. They had a lot of turnovers in their staff there for a while, but they seem to have stabilized that. I don't have any complaints about what they have done for them. I guess they're doing the best they can. She has some dementia problems and also some physical problems. I've had no problems with my mother's room. It doesn't have a whole lot of furnishings in it, but other than that, they keep it clean. They keep her bed made and clean, and they keep the bathroom clean. I haven't had any complaints about that. Their food is not restaurant quality, but it's about as good as you can get in an institution. There are not very many activities. My mother's hearing is not good, and she doesn't have hearing aids. Most of the staff members are pretty diligent about doing their jobs. The ones they have there now haven't been there that long, but I've had no trouble with them. They've done everything we've asked. They keep my mother clean, and they keep her fed. If she needs a bandage or something, they always do that. It's an old building, but they keep it clean and everything working.

scrump

It was awful. My mom went into this facility 9/2020 and passed in 4/2021. My mom was in a run down private room. Interaction with the staff was poor due to Covid. They always had some kind of excuse. I put my mom here thinking she would be able to mingle with other residents. She had a terrible fall her 3rd day there. She never walked again. By November my mom had a bedsore. I found out about the sore in January through wound care. My mother was private pay until her Medicaid was approved 2 weeks before her death. I regret ever putting her in this place, she might still be with us today had I not.

Objective

This facility is very lacking in taking care of the residents. There are, of course, a few very caring workers.They are understaffed all the time and don’t have the ability to care for the residents as needed. Also expensive. However management of this facility is VERY POOR!! Their attitude toward family of residents is unacceptable and uncaring. They have no concern or professionalism. AND. You would think if a resident had been there 5 years, when they passed it would be a STANDARD procedure to send a sympathy card?? NO! That should be protocol to EVERYONE!!

Lisa Fletcher

Medication is not given as prescribed by the doctor. It's almost impossible to get to see the doctor or the nurse practitioner. Help!

John

Right now, my mom is at Arbor Springs Health and Rehab Center. She has been there for four months now. She started on the rehab side and then she ended up in the nursing home side. It's not a bad place, they just need to work on staffing. I've tried their food; it's not too good. Some days are better than others. Half of the staff are nice and half of them aren't. My mom is not participating in any activities, but they play bingo and stuff like that. It's pretty clean. It's too expensive though.

rkprather

A very poor facility poorly managed with employees who don’t care. They let my mom lay in bed with pneumonia for over a week before we took her to the hospital where she later died of respiratory failure related to pneumonia! No interaction between staff and residents, still waiting almost 2 months later for a partial refund for the month my mother died!