Home Instead - Richmond, VA

Offers Home Care

13 Reviews
Call (866) 936-1978
Home Instead - Richmond, VA (866) 936-1978

Reviews of Home Instead - Richmond, VA

13 Reviews Write a review

Home Care Reviews for Home Instead - Richmond, VA

December 16, 2015

By Betty M.1

I am a current client of this provider

They’re always nice, friendly, dependable, reliable and caring people. Thank you!

November 24, 2015

By William W.1

I am a current client of this provider

They're very very good. I would tell anyone what good service they can provide to anyone.

October 27, 2015

By Ike S.

I am a current client of this provider

We are very, very happy and satisfied with Delores! Mom loves her.

July 31, 2015

By Caring109379650

I am a past client of this provider

We had Home Instead for my aunt. There was a list of things that we requested, e.g., a little bit of light cleaning and just taking care of my aunt, but they seemingly did not want to do anything. They would take care of my aunt, but the light cleaning and fixing her meals were not done. They just did not do the job. They were just there to make money.

Provider Response

Thank you for posting to Caring.com about your experience, albeit negative, with Home Instead Senior Care. I’m so sorry to hear that we were unable to meet your expectations, and would love to chat with you more about the specific situation so that we may improve upon our services. Without being able to reference this exact case or client, I can only assume that the CAREGiver we paired up with your aunt was simply not the right match based on the tasks assigned in the Plan of Care. We cannot always predict the outcome of a relationship between a client and a CAREGiver, though we do make the match based on skills and personality with the hope that the client and CAREGiver develop a solid rapport. We also always encourage our clients to let us know when that relationship is (and, especially when it is not) working; and, when it is not, we are happy to replace that CAREGiver with no questions asked. Similarly, we always encourage our clients to let us know if our CAREGivers are not completing the tasks assigned to them. In your case, I’m glad to hear that we took care of your aunt but it seems our responsibilities also included light housekeeping and meal preparation, which were not completed. Our Quality Assurance program aims to recognize and improve upon our care with each individual client, but we do rely on the clients and their families to keep us informed since our customer service team cannot be there for every shift with every client. As I said, I apologize that your expectations were not met with our services and I would encourage you to call me at your convenience to discuss this case in more detail. –Stephanie, Client Care Consultant

July 31, 2015

By Caring114756250

I am a current client of this provider

I am the daughter of a person who's curently using Home Instead. I need to let you know that we are just so pleased with our service at this time. Joyce is doing an excellent job and I would like to ask for this to be shared with others. She has found the key to our father's happiness which was his belly. She cooks amazing meals for him and keeps the house spotless. She also focuses on his PT exercises and makes sure that he doesn't suffer from atrophy and can get out when it gets warmer. We are very appreciative!
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About Home Instead - Richmond, VA


Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Richmond, VA

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Richmond, VA

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