BrightStar Care Plano / North Dallas

Offers Home Care

272 Reviews
Call (800) 973-1841
BrightStar Care Plano / North Dallas (800) 973-1841
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Reviews of BrightStar Care Plano / North Dallas

272 Reviews Write a review

Home Care Reviews for BrightStar Care Plano / North Dallas

January 05, 2021

By Anthony M_6

I am a past client of this provider

They were informative. I have no complaints. They did what I needed.

January 05, 2021

By Maranda L

I am a past client of this provider

It got me off the couch, which is a good thing. They're flexible and take good care of the patients.

January 05, 2021

By Christopher B_7

I am a current client of this provider

The nurses are always on time. I would recommend them because they kept to their word and did what they said they would do.

January 05, 2021

By Anonymous_3803

I am a current client of this provider

I have to have the services and Tonya has provided the care I need. The nurses are very dedicated.

January 05, 2021

By Timothy L_2

I am a past client of this provider

The most helpful part of the services is that the nurses showed me how to do what I needed. What I really liked is that I was able to get a hold of the nurses really easily. They were very personable and nice.

January 04, 2021

By Koni T

I am a current client of this provider

They have been really good at working around our schedule. They are very friendly. I have recommended them to someone I know and they are nice to work with. They have different kinds of caregivers.

December 18, 2020

By Anonymous_3700

I am a current client of this provider

They will do everything for me and ask if there is anything else I need before they leave. The caregiver that I have is outstanding.

December 18, 2020

By Staci S

I am a current client of this provider

We only use the services once a month but they are good when they come. Brightstar has had good nurses for us.

December 18, 2020

By Joe M_12

I am a past client of this provider

They got up and going every day. They were on time and they communicated well.

December 16, 2020

By Rose R_8

I am a current client of this provider

She was really nice and helpful. I like our nurse that came out, she was awesome. She made sure that did not hurt me.

December 15, 2020

By Patricia B_24

I am a current client of this provider

They're making progress, so it makes things better for us as a family. They hit his goals. I like the people because they're just very caring.

December 10, 2020

By Cynthia C_5

I am a current client of this provider

It makes my life much easier. I haven't had to go into a clinic to get everything taken care of. They change the dressing and I don't have to worry about my pick line. Everybody has been super nice and they've done a great job. I haven't had any problems.

December 08, 2020

By Mateo B

I am a past client of this provider

Her Spanish was limited, she wasn't a bilingual therapist. She did allow us to search for someone that was bilingual. We realized we could do fine on our own. The therapist was really outgoing, she tried hard to accommodate us.

December 04, 2020

By Thomas B_12

I am a past client of this provider

I asked if they were a network when they first approached me at the hospital, they gave me a card with a name, and when they started billing me, it was under a different company name. That was very concerning for me.

December 03, 2020

By Katie V

I am a current client of this provider

They are able to help mom get mom to her appointment. They have gotten very poor at communicating with their customers. When we first started, if someone could not come they would call us immediately, now we do not get calls.

December 01, 2020

By Randall S

I am a past client of this provider

The service helped give my wife a rest. There were two sides of the service, the nursing side, and physical therapy side. The overnight nursing, Kiana was great.

December 01, 2020

By Gary C_11

I am a current client of this provider

They take a lot of stress off me and my wife from having to run to doctor appointments. They have personalized care, they do not make us drive miles and miles which would be a lot more expensive.

December 01, 2020

By Jeffery M_1

I am a current client of this provider

I'm really enjoying it. I've got better endurance and my muscles are getting better. They've been very good. I'm getting PT and OT and they're professional and give me good exercises to do.

December 01, 2020

By Crystal A

I am a current client of this provider

It didn't impact my life too much in the fact that I stayed on my usual schedule. I really like my nurse. She was easy to talk to. The nurse seemed to care about her job a lot.

December 01, 2020

By Brenda N_3

I am a current client of this provider

It is good. They have been very prompt. Whenever they say they will get me something they make sure to get it to me. I have liked that they communicate with me every week.

December 01, 2020

By Virgina H_1

I am a past client of this provider

The most helpful part was in them checking in to see if I was doing well. I like that they check in on my and see how I am doing.

December 01, 2020

By Anonymous_4373

I am a current client of this provider

One of the nurses said that my wound was healing okay, and now she checks my blood pressure. I thought they are helpful and proficient. It think they pay attention to your needs.

November 23, 2020

By Anonymous_4279

I am a current client of this provider

They are doing good besides they need to provide treatment every 4 weeks. I expect it to be the same day and same time so I can schedule things better. They need consistency in their nurses.

November 20, 2020

By Christopher _1

I am a current client of this provider

The services provided by them have helped me be able to go to work. I like the nurse I have at BrightStar.

November 20, 2020

By Alisha R

I am a current client of this provider

The service is very efficient, time saving. I like the nurse that we have.

November 18, 2020

By Justin T_2

I am a current client of this provider

The services have been able to help me with my recovery. I like that they were able to exchange out a not so good caregiver with a better caregiver. The one we have now shows up on time and gets things done for me.

November 16, 2020

By James J_13

I am a current client of this provider

The nurse that comes once a week is the most helpful. I wasn't happy with the occupational therapist because he wasn't too interested.

November 16, 2020

By Paige M

I am a current client of this provider

They've helped him with personal needs. They need to train some of the caregivers. We had to go through a lot of people that weren't trained.

November 12, 2020

By Rebecca H_5

I am a current client of this provider

They didn't rush me; they made sure I had an understanding of what I would need to do myself. I like their courtesy and bedside manner. They have patience.

November 12, 2020

By Stephanie H_6

I am a current client of this provider

If they could stick to the schedule it would be better. I like the nurse who takes care of me.

November 11, 2020

By Anonymous_2983

I am a current client of this provider

They come when I need them. They send the medicine on time.

November 04, 2020

By Jeremiah S_1

I am a past client of this provider

They just helped change out my picc line and dressing me. They are real people, nice, and caring.

November 04, 2020

By Riffat Q

I am a current client of this provider

The services that they have provided for me have been excellent. They help me get dressed. They are on time and do everything. Their communication is good.

November 04, 2020

By Lauren C

I am a current client of this provider

I appreciate that they make it easy on us in regards to paperwork. They deal with the insurance and I love that they take a lot off of our plate.

November 04, 2020

By Roberta C

I am a current client of this provider

The caregiver comes in and knows what she needs to do and does it. When I get a new person I have to take time to tell them what to do and that takes all morning. The one that we have now is much better. She comes in every time and that helps.

November 02, 2020

By Edward P_2

I am a past client of this provider

They were very helpful. The people are very friendly caring and competent.

November 02, 2020

By Kiefer H

I am a current client of this provider

They are doing a good job. I appreciate that even if the nurses are swapped around they make sure someone gets here so I can get my medicine.

November 02, 2020

By Hong N

I am a current client of this provider

Everybody that we dealt with in the company was very knowledgeable and showed us how we could my mother best. They also had very good communication and would let us know when they were coming.

November 02, 2020

By Terrel D

I am a past client of this provider

They did really help me, them doing therapy. They provided me with one on one therapy. Everybody was personable, they were easy to deal with, they were professional, they were nice.

October 28, 2020

By Anonymous_4183

I am a past client of this provider

They would help with wound care. The nurse they sent was very caring, professional and very helpful.

October 23, 2020

By Ora A

I am a past client of this provider

They gave me confidence to be able to go out in the public. They helped me achieve my goal. I was confused by the instructions, and didn't realize I had a sign in paper. They didn't clarify about some of the instructions.

October 23, 2020

By Jason S_3

I am a current client of this provider

They have experienced nurses who know what they're doing. I can always reach them. They are always available to reach by phone, no matter what time it is.

October 21, 2020

By Renea H_1

I am a current client of this provider

They help me with my wound care. They have availability and flexibility.

October 15, 2020

By Mark W_8

I am a current client of this provider

The caregivers will make sure he is fed and taken care of. They help us clean him up. This agency is on top of everything. They keep us in the loop.

October 15, 2020

By Sandra (_2

I am a current client of this provider

The most helpful part of the services is the level of compassion and professionalism by the employee. The agency has been very helpful with anything and the nurse that was assigned to me has been fantastic.

October 15, 2020

By Susan S_34

I am a current client of this provider

They make sure that everything is clean and taken care of. The home health nurse has been great.

October 12, 2020

By Jason W_1

I am a past client of this provider

There wasn't much impact on his life. They were good, everyone was nice and informative.

October 12, 2020

By Lourdes R_1

I am a current client of this provider

They help me by preparing my meals. They help me with getting dressed. They help me zip up my pants and skirts and help me with my undergarments. I like that they're punctual and come on time. They protect me and watch over me.

October 07, 2020

By Kimberly N

I am a current client of this provider

They have helped a lot with feeding her. I like that they have good caregivers that are really nice.

October 05, 2020

By Myah J

I am a current client of this provider

It is helping her gain her mobility again. I like that the are flexible.

October 02, 2020

By Anonymous_4099

I am a past client of this provider

I wish they were more upfront about how billing works. My nurse was wonderful, but they billed for multiple nursing units even though they were less than four hours. That exhausted all the nursing visits I had for the year through my insurance.

October 02, 2020

By Frank L_5

I am a past client of this provider

They could have spoken and worked with her on tasks and interests. They could have enough employees to make all of their shifts when someone is not available.

September 24, 2020

By Charlie H_2

I am a past client of this provider

They helped the most in providing a good speech therapist. The company needs better OT's

September 24, 2020

By Timothy N

I am a current client of this provider

They only help me with infusions. The people they send are good.

September 23, 2020

By Marcel Z

I am a current client of this provider

The way they treat everyone is good. It is something good for me. Every time someone comes over, they take good care of me. They are respectful and always on time.

September 22, 2020

By Christopher K_2

I am a past client of this provider

I had an infected wound, and they didn't always check on it. They could handle scheduling better.

September 17, 2020

By Micah R_1

I am a current client of this provider

I liked having access to the nurse, she was on call. I like the nurse.

September 15, 2020

By Francisco C

I am a current client of this provider

They could do their job better. They could train the nurses better for the first time they come.

September 10, 2020

By Kenneth B_5

I am a current client of this provider

They are always responding when I contact them. They are friendly and knowledgeable.

September 10, 2020

By Ann M_30

I am a current client of this provider

They have taken care of my mom so I can go to work. They are very good from the beginning to the end. They are very easy to use.

September 04, 2020

By Victoria G_1

I am a past client of this provider

I knew who was coming out and if I needed them to come out a certain day they did. They handled mostly everything and I didn't have to worry about anything.

September 02, 2020

By Lori W_3

I am a past client of this provider

The other nurse never showed up or called at 7 or 8 at night and said she would come tomorrow. I have a life outside of her coming. I talked to the supervisor who said it will be in the evening now which makes a difference. I was still having trouble having her come out. They did not help me unless I asked. They were not on top of sending supplies unless I was running out. At first, it as great and Tori went above and beyond. They were good about sending my supplies. I don't like the way business was handled at all. They said, Tori was clocked in when she was not there but she was. I had to get an ambulance when I forgot to call and tell them. That was not her fault.

September 02, 2020

By Irina V

I am a current client of this provider

I have a disease and the services are very helpful to me. I like the nurse that comes and helps me.

August 28, 2020

By Perry C_1

I am a current client of this provider

The lady that I have coming is outstanding. They have been good.

August 24, 2020

By John S_61

I am a current client of this provider

I liked that they came to me, especially with this whole COVID thing going on. I feel they fulfill everything I need.

August 24, 2020

By Leonides P

I am a past client of this provider

They attended to him and got him what he needed. I like everything. I like how they attended to him.

August 21, 2020

By Anonymous_3936

I am a current client of this provider

When they are here monthly, they take care of his shots. They are always on time.

August 19, 2020

By Jeffrey F_2

I am a past client of this provider

They are on time. They knew what they are doing.

August 19, 2020

By Natalie M

I am a current client of this provider

She is friendliest person I have ever met in my life. Candy, my nurse, is awesome in every way. She is very nice. She is well-educated.

August 19, 2020

By Robert B_49

I am a current client of this provider

They help me and the family by allowing us to work and have our lives while knowing that he is taken care of. They are very professional and they are a well oiled machine with the way they handle the insurance and how they can communicate and coordinate with their aides so slots are always filled.

August 13, 2020

By Cynthia R_1

I am a current client of this provider

They were good about answering my questions. They are friendly and knowledgable.

August 13, 2020

By Brian G_4

I am a past client of this provider

I felt it was limited because it was at home versus a facility. I liked their professionalism and personalities.

August 13, 2020

By Lynn C_10

I am a current client of this provider

They have helped me emotionally as well as physically. She does what I ask her to do. She is experienced. I appreciate the caregiver they sent to take care of me.

August 13, 2020

By Violeta C

I am a past client of this provider

I was not able to drive, so they were a life safer coming to my home. Everyone was so friendly, on time, and they always gave me updates.

August 10, 2020

By Jessica M_1

I am a current client of this provider

They helped because we are able to leave house. They need to be more proactive.

August 04, 2020

By Roderick S

I am a current client of this provider

I was able to leave the hospital with their help. They explain everything to me.

August 04, 2020

By Lijuan S

I am a past client of this provider

They helped me recover and go through chemo. They know what they need to do and take care of me.

August 04, 2020

By Catherine K_2

I am a current client of this provider

The agency has provided the help and provided a consistent caregiver which is helpful. So we have somebody that works well for us. Scheduling and vacation, there have been several times where scheduling changes have happened and I wasn't notified.

August 04, 2020

By Johnie J

I am a current client of this provider

They help me stretch. They are friendly and got down to business.

July 24, 2020

By Abrielle A

I am a past client of this provider

She only got a month through, but she loved it. She was really responding and we would have liked to go further with them. Everyone that we dealt with, we really liked. All of the people they sent were absolutely wonderful.

July 22, 2020

By Brian G_3

I am a current client of this provider

My wounds are finally closed, and she will be working more, and they have made it hurt less. My nurse was wonderful.

July 22, 2020

By Lydia C_1

I am a current client of this provider

The take my blood pressure and it's vital for me. They are considerate of my health. It feels like a friendship care patient relationship.

July 22, 2020

By Anonymous_3930

I am a past client of this provider

I don't believe the treatment was appropriate, but that was the doctor's fault not BrightStar's. They got me the medication I needed. The nurses could have been more knowledgeable about what they were doing.

July 20, 2020

By Donald D_7

I am a current client of this provider

They're professionals. They take time to talk to me if they can. They're really friendly. They come in with a smile and do what they need to do.

July 14, 2020

By Patrick V_1

I am a current client of this provider

The physical therapist and nurse were nice. The person who did the house work didn't listen that well.

July 14, 2020

By Martha S_11

I am a current client of this provider

They helped with my medications. They were prompt and professional.

July 14, 2020

By John O_12

I am a current client of this provider

The most helpful part of the service is the convenience. I like that the office staff is efficient and the caregivers are good.

July 10, 2020

By Rebecca P_3

I am a past client of this provider

I had a toe and half amputated and I couldn't balance and Kim really helped me regain balance. She had great advice and exercises that actually helped. They are great! My physical therapist Kim was outstanding! She made it fun and she was personable and enjoyable.

July 06, 2020

By Joseph K_5

I am a current client of this provider

They help me with my infusions which allows me to live a bit longer. They are very responsive, very nice and all the nurses have been very good.

July 06, 2020

By William C_33

I am a past client of this provider

They did infusions for me. The first day the lady didn't know what she was doing. I couldn't get it down town and Brightstar could do it in the home.

July 06, 2020

By Michael L_17

I am a current client of this provider

I will need to increase the hours for it to make a significant difference. The regular caregivers are great.

July 06, 2020

By Deaundre C

I am a past client of this provider

They came and make sure that I did what I was supposed to do. The therapists were excellent.

July 06, 2020

By Emily S_1

I am a current client of this provider

They have changed how I live now that I am able to get chemotherapy at home. They have very nice nurses who are easy to get a hold of.

July 02, 2020

By David D_14

I am a past client of this provider

She helped take lab samples and it was painless and easy. It's nerve wracking that she pulled out the pick line so expertly. It was amazing. My nurse was good at what she did and she was knowledgeable.

June 18, 2020

By Desiree (

I am a past client of this provider

I had a lot of phone calls just trying to straighten things out due to lack of communication. There was a lot of confusion with the people I was working with. They needed better internal communication.

June 18, 2020

By Katrina _2

I am a current client of this provider

When I had situations where I was panicking and didn't know what to do they would come to my house immediately. I appreciate that whenever I call they are quick to respond to the problems I have.

June 12, 2020

By Maria V_4

I am a past client of this provider

They were excellent. The nurses they sent to the home really know what they're doing which gives comfort.

June 12, 2020

By Anonymous_3840

I am a past client of this provider

I needed them to come out and check on me and do my blood work. They can continue to do what they are doing. If I had a question and I called after hours, they would always answer.

June 10, 2020

By Tamara W_3

I am a past client of this provider

She always let me know what was going on and provided information for me. There were just some problems with the prescriptions being shipped, I don't know if that is through BrightStar Care but they were shipped to the wrong place.

June 04, 2020

By Jeremy C_1

I am a current client of this provider

Continuity of the care and available when I needed them. I like their availability and flexibility and willingness to help.

June 04, 2020

By Bob E_2

I am a current client of this provider

It allows her to get out of the house. The aide drives and gets her to the places she needs to go to. I think that they're very helpful with finances and responsive too.

June 04, 2020

By Glory C

I am a past client of this provider

I just started getting better and I only needed them for a couple weeks. They need to be able to have better communication between the staff.

June 02, 2020

By Iceola T

I am a current client of this provider

I'm able to reach out to them any time, I like to know that they are positive and that they are there for me. I like how they are very thorough. They can explain things in a simple way.

May 26, 2020

By Robert T_11

I am a current client of this provider

She is amazing and is getting me stronger faster and I am recovering faster. They are good at picking therapist that come to my home.

May 22, 2020

By Pam M_3

I am a past client of this provider

I trusted them with my mother and they treated my mother like family. They were very willing to work with me and they were amazing from the billing staff to the caregivers.

May 19, 2020

By Mulkey K

I am a past client of this provider

They were very professional and improved with every visit. I was very happy with my therapist and what they did for me.

May 19, 2020

By Adah S

I am a current client of this provider

My mobility has greatly improved since they have come. I can actually move my legs now and take a few steps with my walker. Before I had them, I couldn't even lift my leg out of the wheelchair. Their employees have done more for me than anyone else.

May 13, 2020

By Jennifer _7

I am a past client of this provider

They had a very positive impact in my life. I wouldn't have the strength or ability to do many things now if I wouldn't have done it. I liked that the care I got was excellent.

May 13, 2020

By Roser N

I am a current client of this provider

When she gives me my shower, that helps. I can't do it myself. She makes my bed and those are things that I can't do. They make my life a little easier. The people I have are very efficient and friendly.

May 07, 2020

By Jonia (

I am a current client of this provider

I'm improving, I can see that it is good. They are organized, they know what they are doing.

May 07, 2020

By Frederick N

I am a current client of this provider

They are just very patient with me. I really like the service and they were very responsible with me.

May 06, 2020

By Noah O

I am a past client of this provider

The speech therapy was very good. In the middle of the service, I was shocked to know that I couldn't receive the services anymore. They couldn't bill my insurance.

May 06, 2020

By Kimberly R_2

I am a past client of this provider

The most helpful part of the care was the therapy. I like that they were dependable and acknowledged.

May 04, 2020

By Wayne M_8

I am a past client of this provider

She helped the most by showing me how to do my own IV at home. I liked that the nurse I had was so nice and polite.

May 04, 2020

By Gloretha W

I am a current client of this provider

I would not be able to treat my wounds by myself, so they have been very helpful. I like that they communicate very well and make sure that I understand very well what is going on.

May 04, 2020

By Pamela J

I am a current client of this provider

I appreciate that they are punctual. I like that they are very productive.

April 22, 2020

By James F_4

I am a past client of this provider

They allowed me to have care at home rather than having to stay at a hospital. They were very quick to answer my questions when I called.

April 21, 2020

By Sean P_3

I am a past client of this provider

They did things that I wasn't capable of doing. They have great staff. My nurse was very good and communicative and efficient.

April 17, 2020

By Anonymous_3702

I am a past client of this provider

They didn't get ahold of me when there was a different person coming. There were some caregivers that were good and some that were bad. They need to have better communication.

April 15, 2020

By Scott H_1

I am a past client of this provider

They can make sure the girls are trained on personal care. I had a person let my husband loose without a gait belt. They need people that can step in when others can't show up.

April 13, 2020

By Ethan

I am a current client of this provider

The company helps me tremendously. I have been doing so much better since the caregivers have been coming out here. They are on time. The company has a good attitude. The company stays on top of things.

April 13, 2020

By Audrey E

I am a current client of this provider

The communication is good. The schedule with PT moves around a little bit inconsistently, but that is my only complaint. They are very good with communication and with working with the client.

April 08, 2020

By Alan W_2

I am a past client of this provider

They followed the procedures. I like that they were dependable and followed up.

April 08, 2020

By Terri A_1

I am a past client of this provider

They did all that they were supposed to and that was really good. They are reliable and showed up when they said they would.

April 08, 2020

By Susan B_30

I am a current client of this provider

I don't feel a difference right away, but I'm definitely better than I was. I haven't had any issues. They are good with communication.

April 02, 2020

By Tate W

I am a current client of this provider

With everything that is going on it is so nice. It is good that we don't have to leave but someone comes here to help. We had one nurse that was not confident in changing out his needle. One time she tried to do it and she was not successful. They did some training but then when she came out she did not do it.

April 02, 2020

By Paul K_9

I am a current client of this provider

All I'm getting is hydration from them so they can't really do anything else to have a greater impact. I've had little experience with them but from what I've had it's been average.

April 02, 2020

By Christopher G_5

I am a past client of this provider

Everything was really good but the services that I needed were very minimal. Everything seemed right and they were good. The people that came by were really nice and helpful.

April 02, 2020

By Joseph R_10

I am a current client of this provider

They are here every time they are supposed to be and she stays until she is finished. I like the way they take care of business.

April 02, 2020

By Jack _3

I am a current client of this provider

It's hard to tell now with COVID-19 and having to do social distancing. I have a feeding tube and no one has really examined it because of it and the care isn't as hands on as I thought it would be. So far, there were some issues with my insurance company and BrightStar Care was not within network. The director with BrightStar Care stepped in and helped me out with that.

March 19, 2020

By Frederick C_1

I am a past client of this provider

The caregiver could have been more knowledgeable. I think they could have been more punctual and had less turnover.

March 18, 2020

By Marlo A

I am a past client of this provider

They helped me and I understand now why I needed the treatment and how it helped me. The punctuality was great. When they said they would be there, they were there. The nurses took their time with me and helped explain things to me.

March 17, 2020

By Darlene M_6

I am a current client of this provider

They can be with him which allows me to get out of the house and do what I need to do. They could work on their communication.

March 11, 2020

By Anonymous_3449

I am a current client of this provider

They help her with everything from eating, toileting, transfers, and fetching things for her. They need more caregiver training.

March 11, 2020

By Bertha V

I am a past client of this provider

Everything was fine but we had that language barrier and I wish I could have communicated more with the nurses. They sent me a nurse that only spoke English and we could not understand each other but they were very friendly, punctual, and formal.

March 09, 2020

By Inge M

I am a past client of this provider

They helped me to improve. I had difficulty with scheduling the appointments.

March 06, 2020

By William P_12

I am a current client of this provider

I'm a schedule driven person and they got the job done on time. They are prompt and accommodating to my schedule.

March 03, 2020

By Shane

I am a past client of this provider

The exercises were very useful. It was pretty easy to schedule appointments.

March 03, 2020

By Brad L

I am a past client of this provider

They allowed us to be able to travel without any worries. They are easy to work with, they show up, and do as they are supposed to.

February 21, 2020

By Tera W

I am a past client of this provider

The original nurse had only done two PICC lines and never dealt with TPN, and I pretty much had to educate her. I can call BrightStar any time with an issue and I can almost always get someone to call back within 30 mins.

February 20, 2020

By Shawntina H

I am a past client of this provider

The physical therapists and OTs were doing good until they had the insurance issue. I think that their communicate is not good, for my experience.

February 19, 2020

By Anonymous_3313

I am a current client of this provider

The homecare provider is the first time we've had those type of services in years. I like the caregivers and the nurses we've had.

February 10, 2020

By Vilasack S

I am a past client of this provider

It is helpful because it is easy access for home caring. They give good service. The caregiver did a pretty good job in taking care of what they were supposed to do.

February 10, 2020

By Anonymous_3367

I am a current client of this provider

I manage my care. If I don't call them then it's difficult for them to make any commitment. I have to put forth the effort in time when I am supposed to be managed. The management control is not done efficiently. I saw four nurses in the first four weeks of treatments.

February 10, 2020

By Kenneth S_2

I am a current client of this provider

They are always prompt and answer my questions as quickly as they can. She is always courteous and calls me before she comes and says what her schedule is like for the day.

February 10, 2020

By Debra V_1

I am a past client of this provider

It we had an established time that would have been better. I had to work around her schedule. The woman that came to my home was fantastic.

February 05, 2020

By Taha A

I am a current client of this provider

They are accommodating. They are very personable.

February 04, 2020

By Anonymous_3353

I am a past client of this provider

They just need to pay attention to the details. I would like to have more consistency with good caregivers.

February 04, 2020

By Sandra S_9

I am a past client of this provider

They were very easy to work with and the people that came texted me so I knew when they were coming. I liked that I received great care.

January 22, 2020

By Talesha M

I am a past client of this provider

She was on top of everything. I could call in the middle of night and she was always there to answer. They were always there.

January 21, 2020

By Anonymous_3060

I am a current client of this provider

I can administer those things to myself now because they taught me how to do it. They taught me how to do infusions myself. They made me independent. They were willing to my accommodate to my schedule.

January 15, 2020

By Rhonda _1

I am a past client of this provider

They showed up on time and did everything I needed them to do. Everyone was really friendly and did what they needed to.

January 15, 2020

By Kelvin D

I am a current client of this provider

They have been able to do everything on time. They have really good customer service.

January 15, 2020

By Marnie C

I am a current client of this provider

They make sure I'm comfortable in my own house, and I don't have to go anywhere. It wasn't clear in the beginning. Whoever did my intake just left some things out.

January 08, 2020

By Pamela C_10

I am a current client of this provider

They need to actually show up. They need to provide the services they are asked to provide.

January 08, 2020

By Valencia B

I am a past client of this provider

They have helped heal me and get me to a better state. They worked hard. They have always stayed in contact to me, and they were super friendly.

January 08, 2020

By Holly W

I am a current client of this provider

They helped me get back on my feet. They're very professional.

January 06, 2020

By Teresa A_1

I am a current client of this provider

They do what they're supposed to do. I like the nurses. When they come, they explain everything.

January 06, 2020

By Darion _1

I am a current client of this provider

They handle my care in a timely manner. I like their employees.

January 03, 2020

By Caitlynn T

I am a current client of this provider

It allows me to get my nutrition. The nurses that they have sent have been great. They have sent someone that is really good with ports.

December 18, 2019

By Kelly B_7

I am a current client of this provider

They have been great, and I have no problem with them. When I call, they answer all my questions. The nurse has been great. They come out and change my bandage. They change my bandage, and I have no problem with that.

December 12, 2019

By Patrick E_1

I am a current client of this provider

They don't just rush in and rush out. They do sit and visit with her and treat her in a human way as opposed to just a job or a patient. I like the way they are personable and concerned. They check with us about the quality of care. They genuinely seem to care about the individual.

December 09, 2019

By John F_10

I am a past client of this provider

They were able to do things I could not do like checking blood and changing my catheter. It all depends on the people, the nurse was very nice and the physical therapist was kind of average though.

December 09, 2019

By Christopher N

I am a past client of this provider

They only helped me with the IVs. They were very nice.

December 09, 2019

By Rodney C

I am a current client of this provider

It made it easy to not have to go into the doctor's office to get things done. They were always friendly and kept me informed.

December 05, 2019

By Denise L_1

I am a past client of this provider

I liked that they came to me, and I didn't have to drive. The guy that came to my house emailed me exactly what I would need to do after they left me. The agency was wonderful.

December 03, 2019

By Jessica A

I am a past client of this provider

Some of them were good, and some were not so good. I do not expect them to come and visit with me. I expected them to do their job, then leave. If I had a friend that can get up and do things for themselves and just need a little help or therapy, I would recommend them. The therapy people were good. If the person is very handicapped, I would not recommend them because they can't come for long enough. Time, especially at our age, means a lot. We can't wait a long time for someone to come several hours late or not come at all.

December 03, 2019

By Lauren B_3

I am a current client of this provider

I don't have to go to the hospital to get assessed, my nurse can just come to my home. Everyone is really friendly.

December 02, 2019

By George F_4

I am a current client of this provider

He's very happy with the service that he gets. He likes the people that attend to him. They look out for him and go the extra mile. I like that they're reliable and consistent. They have good employees. I appreciate them as much as he does.

November 14, 2019

By Alicia J

I am a past client of this provider

There were a few times that they could have given more warning with people coming. The communication is great.

November 13, 2019

By Tamara W_1

I am a past client of this provider

It wasn't at all helpful. They can spend more time with the patient. They're getting paid thousands of dollars, and I don't think that it was worth it. I was very disappointed with BrightStar Care. I felt like I didn't receive adequate therapy.

November 13, 2019

By Ulisses G

I am a current client of this provider

They save me a trip with going to medical city. I haven't seen anything over the top, but they come and insert the line so that I can get the TPN.

November 12, 2019

By Kelley O

I am a past client of this provider

In the past, I would have been terrified to do something like this, and they made me feel comfortable. I liked the caregiver we had. She was very accommodating to me and never made me feel uncomfortable.

November 12, 2019

By Christina L_2

I am a past client of this provider

She did what she was supposed to do, explained what she was doing, and did things efficiently. What she did helped me get better. My aide was extremely knowledgeable. She was a great friend in a time of need.

November 07, 2019

By Charlotte G_1

I am a current client of this provider

I'd like the nurse to do more than take my vitals. I feel like the nurse is just coming and doing the basics, and I feel like it's a waste of money.

November 07, 2019

By Pramani C

I am a past client of this provider

They helped her move around more since she has a hard time. The caregivers were very friendly and nice.

November 04, 2019

By Maria M_12

I am a current client of this provider

They are just here so that I can go to work. They help out and take good care of him. They are very accommodating and accessible. The people are very nice. They give good care.

November 04, 2019

By Kristine S

I am a past client of this provider

They helped the most with building back my strength. They are very consistent and caring.

October 24, 2019

By Leslie M_3

I am a current client of this provider

They are extremely beneficial. My husband has ALS, and there are specific needs we have beyond just being elderly. So far, they have been able to meet those needs and are able to do what they said they could. They make navigating insurance painless.

October 24, 2019

By Bobby L

I am a current client of this provider

All they are doing is changing mt dressing. They all tell me they will come at a certain time, but they all get here about 2 or 3 hours later.

October 24, 2019

By Janet F_13

I am a current client of this provider

They help me by doing the things I need for my care. They shower me, make me to meals, change my clothes, and put toothpaste on my toothbrush. The scheduling and availability of caregivers needs to be improved.

October 23, 2019

By Francis W

I am a current client of this provider

I have to have them, so that has a big impact. They do their job well. They are usually on time.

October 21, 2019

By Virginia _2

I am a current client of this provider

They could be a little bit more consistent. I would like to see the same people over and over instead of not knowing who is coming. I would like more consistency with the people that they send on the weekends, but I know that is not always possible.

October 14, 2019

By Anonymous_2616

I am a past client of this provider

It helped with my mobility. We had a couple nurses that were not representing the agency very well. One of them fell asleep while they were here, one of them came in wearing dirty street clothes. Once they found the right fit for me, it was great, though.

October 14, 2019

By Jackie W_6

I am a past client of this provider

There are individuals who helped me figure out what I needed to do to get better. They are prompt and thorough.

October 03, 2019

By Carolyn B_15

I am a current client of this provider

I like that the aides come to me at a scheduled time. I like the agency's people because they just handle things well, from the calls, to nursing, to physical therapy. The insurance guy and the physical therapist are great.

October 03, 2019

By Sherryl D

I am a current client of this provider

It is definitely a plus having them come to my house and being able to do the services in my home. They need to notify the patient when they make changes to their schedule.

October 03, 2019

By Lillie S_1

I am a current client of this provider

They have helped the most by sending the nurse on Monday. I like that they are nice.

October 03, 2019

By Anonymous_2639

I am a current client of this provider

They could actually show up on time and not cancel last minute. They could have more nurses that are available.

September 11, 2019

By Karen B_16

I am a current client of this provider

They bathe me and help clean up my house. They could follow up with how the caregivers are doing.

September 06, 2019

By Vincente N

I am a current client of this provider

When I needed a caregiver on an extra day, they sent someone, and she was able to give me the services that day. I like that they have the services that I need.

September 06, 2019

By LLanneh G

I am a current client of this provider

He needs his therapy, and it is very helpful. They always have their stuff together. They are easy to communicate with.

September 06, 2019

By Delois W

I am a current client of this provider

She shows that she cares by helping with situations I have. I like the nurses and the care that I get.

September 06, 2019

By Tina J_2

I am a current client of this provider

They could make his life easier by making sure that there is going to be a caregiver there. I would like them to improve the service from the caregivers.

September 06, 2019

By Melanie C_3

I am a past client of this provider

We were no longer worrying about what my mom was going to do in the middle of the night, and I knew she was being taken care of. The people that were helping my mom were really good.

September 06, 2019

By Barb _1

I am a current client of this provider

I live out of town, and they provide night-watch services. They are attentive to our needs.

August 22, 2019

By Linda M_16

I am a current client of this provider

I love my BrightStar nurse. She is professional, caring, prompt, and will call me if there are any issues. The representative is very professional. She is open to me with asking questions, she explains things, and if there is an issue, she takes care of it for me.

August 22, 2019

By Philip P_1

I am a current client of this provider

BrightStar Care is doing a good job. They are punctual. I like the scheduling.

August 22, 2019

By Leonard J_1

I am a past client of this provider

He felt like it really helped. They worked really well with my father. They came out and helped us, and she was very nice. We appreciate everything they did for us. They are very dependable.

August 22, 2019

By Russell S_2

I am a current client of this provider

It allowed me to get out the hospital, and I was able to start up at work again. It was a huge impact! The only thing that is keeping it from a ten is that my caregiver is consistently late.

August 22, 2019

By Noel V

I am a current client of this provider

They helped me with my day-to-day living because of my surgery. They fit my needs. They were courteous, they scheduled things timely, and they scheduled my exercise program that I need. Everything else worked out.

August 22, 2019

By Elizabeth J_1

I am a current client of this provider

She's made recommendations to change the items the pharmacy sends to make it more practical, and we couldn't ask for a better experience. I appreciate the nurse I have because she tends to go above and beyond. She brings me little gluten cookies because she knows my dog likes them.

August 20, 2019

By Beverly S_6

I am a past client of this provider

They showed up on time and did everything they were asked to do. I liked their response time as we asked for services in a short amount of time.

August 14, 2019

By Michelle L_2

I am a current client of this provider

The service is just backup, so I don't expect it to have much of an impact. I enjoy the convenience.

August 07, 2019

By Carolyn R_8

I am a current client of this provider

They do what they need to do. They come on the days they are supposed to.

July 24, 2019

By Anonymous_2115

I am a past client of this provider

They were very dependable and there when I needed them. I liked the ease of working with them, and I trusted them.

July 19, 2019

By Roberta L_1

I am a current client of this provider

They help me maintain the ability to be able to do normal things. They are pretty accommodating on scheduling.

July 09, 2019

By Ann A_7

I am a current client of this provider

They assist my mother when she needs to go and do errands, and it frees up her time and makes her happy. They're on time, and they take great care of my dad.

July 09, 2019

By Rick F_3

I am a current client of this provider

They could call us the day before to let me know when they are coming. They were one week in, and the nurse only showed up one time, so that is kind of a problem.

July 09, 2019

By Dennis A_3

I am a past client of this provider

It would have been nice to have them more often throughout the week, but I understand they could not do that because of our insurance. Their communication was amazing. They did everything they said they were going to do in a timely manner.

June 11, 2019

By Michelle K_3

I am a past client of this provider

They were helpful by answering questions, and if I needed resource information, they could get that to me. I appreciated their communication.

May 22, 2019

By Abdul A

I am a current client of this provider

The therapy helps me a lot with my movement and range of motion. Also, I can easily understand what they're telling me. They're a good agency because they're sincere and hard-working. They know the challenges that I'm facing.

May 22, 2019

By Monique G

I am a past client of this provider

When they were there they were helpful, but the last few weeks we had to take time off. They could have faster communication. If they aren't going to show up, I need to know. I ended up having to find other care because the last lady cancelled the night before and I had nobody to replace them. They could have better communication, they called at 9 PM on a Sunday.

May 14, 2019

By Andrew D

I am a current client of this provider

They have identified what needs to be worked on and have worked on it. I like how they are punctual.

May 14, 2019

By Telina P

I am a current client of this provider

The nurses stay with my mom so that I don't have to. They're responsive through text, email, and phone call.

April 22, 2019

By Courtney R

I am a current client of this provider

It would have a greater impact if the medicine worked better. I would like to not get phone calls.

April 11, 2019

By Sabrina _1

I am a current client of this provider

There are no problems. They are here when they say they will be. The nurses that come out are friendly and good at getting my IV started.

March 19, 2019

By Aleyamma I

I am a current client of this provider

They will help me with my personal care. The person who comes to take care of me is very confident and wonderful.

March 15, 2019

By Anonymous_1631

I am a current client of this provider

They could be on time. They were running a bit late and it threw my schedule off. We like that the people are very professional.

March 08, 2019

By Patricia _1

I am a current client of this provider

They're available for me when I need the care. They've been right on top of it. I like the caring attitude. My nurse is just about as sweet as she could be. She's very informative and knowledgeable and just very caring.

February 22, 2019

By Michael R_4

I am a past client of this provider

They did well, but I'm not satisfied with what I was able to accomplish. I explained what kind of help I needed, and they did what I asked.

February 20, 2019

By Griselda C

I am a current client of this provider

It helped to know that I did not have to do the infusion myself. I felt a lot more comfortable and they offered to come to the house and help me out. I enjoy that they are very helpful, they can answer my questions, and they work with my schedule.

February 15, 2019

By JLP _

I am a current client of this provider

They talk to my family and don't ignore them. They come in and do what they have to do. She is another adult who I enjoy talking to. I would recommend them. They keep their appointment times. If they are going to be delayed, they will call or text me.

February 15, 2019

By Mike W_5

I am a current client of this provider

They have improved our lives very much. I don't have to worry about them as much; they provide security. I like the flexibility and they are usually able to find somebody even on short notice.

February 15, 2019

By Kathryn M

I am a current client of this provider

They are there when she needs someone overnight. It was getting difficult for me to do it and then do day care during the day. They are professional.

February 15, 2019

By Judy Z_1

I am a current client of this provider

My husband looks forward to them coming, and they give me peace of mind. I like that they are flexible, they communicate, and their nurses have been fantastic.

January 24, 2019

By Janet B_7

I am a past client of this provider

They needed to communicate better. They should screen the girls better and listen to the customer better.

January 18, 2019

By Anonymous_1163

I am a current client of this provider

They should have a clear idea whether or not the caregivers should bring their own food when they come over. They need to take the feedback about what caregivers they are sending. They should call to ask me how it went.

January 15, 2019

By Mary A_28

I am a past client of this provider

At the beginning, we really were impressed and they gave the impression that they wanted to do their best. From my limited experience, they needed to be a little more mindful of what we needed.

January 11, 2019

By Paul M_17

I am a current client of this provider

They did light work in my apartment after I was injured. They are good and they work.

January 11, 2019

By John C_17

I am a past client of this provider

They did good for my dad. They helped him out and they did everything they were supposed to do. They had a really good staff and we were satisfied with the services.

December 13, 2018

By Julio C

I am a current client of this provider

They've been very beneficial. They come whenever I need them to come. They work in a timely manner, they're very nice, and they do a good job. Their personality and attitude are awesome.

December 13, 2018

By Vicki W_1

I am a current client of this provider

They meet my needs. The schedulers are great and the caregivers are great.

December 12, 2018

By Kimberly H_3

I am a current client of this provider

They reduce my anxiety about work and give me peace of mind about not having to monitor the quality of care that the nurse is giving. I like that they are prompt and conscientious.

December 08, 2018

By Debra N_1

I am a past client of this provider

The owner could have been more in touch with what was going on and she was only out for the money. She had no compassion. They did a horrible job.

November 28, 2018

By Harold H_3

I am a past client of this provider

It shortened my therapy, I got back to driving sooner, I got back to working sooner, and it was good for everybody. Everything really boils down to the PT that is assigned to me. They sent me someone who knew about knee replacements and had a lot of experience. I couldn't image anyone better.

November 28, 2018

By Mike W_1

I am a current client of this provider

They are just very professional and responsive to all questions, and they inform me when there is a scheduling change. They always let me know the patient's needs and what's going on.

November 27, 2018

By Jose Antonio H

I am a current client of this provider

They are able to help anytime that I need it, all I need is to call them. They give very good services to me.

October 30, 2018

By Lan H

I am a past client of this provider

They provided a caregiver that was by her side. I would tell someone that they provided someone who was conscientious, nice, and became part of the family.

October 26, 2018

By Rashida R

I am a current client of this provider

They are really proactive in responding to us, and they are very accommodating. They are professional and trustworthy.

October 24, 2018

By Ronnie B_2

I am a current client of this provider

I would like to have more consistent caregivers. I like the care, but I would like to have just two caregivers coming into my home.

September 18, 2018

By Kathleen (

I am a past client of this provider

The impact was very positive. We really needed it. We had a good experience. I thought they were very professional, and I liked pretty much everyone.

August 20, 2018

By Anonymous

I am a current client of this provider

They do a very good job and they are conscientious. I have to inform them if the caregiver is not up to standard and they work on it. They train their people well and are easy to reach.

August 10, 2018

By Michelle T

I am a current client of this provider

I don't need them, but I believe they need to pay attention when people need services. I'd recommend them more if they followed what they said. They never followed up. The insurance authorized occupational therapy, and they forgot to let occupational therapist know it was okay. We didn't have a problem with the aide.

July 11, 2018

By Katiuska C

I am a current client of this provider

They are patient, they listen to me, and they aren't in a rush at all. They provide six to eight hour infusions. The nurses come to work as a team and they manage their time very well. They were very responsible and provided confirmation of the nurse coming the day before. They even came on a Sunday to do some blood work. The nurse went into the office, came back, and drew my blood. They are very responsible and they are nice too.

June 25, 2018

By Anonymous

I am a current client of this provider

We have been lucky to get a caregiver that is proficient at working with my loved one.

June 07, 2018

By Judith T

I am a past client of this provider

I don't think I needed it that much, but the doctor insisted. They helped by being there. It was nice to know that if I fell, there would be somebody to back me up. They were efficient, they showed up on time, and they seemed to be very professional.

May 10, 2018

By Sheila K

I am a past client of this provider

They administered my IV, and they explained what was going on and what I needed to do. They were very cheerful. The people were extremely nice and they seemed to know what they were doing. They were very careful. The only thing is that a couple of the caregivers had problems where they were missing parts to their equipment, so they either had to come back or they had to call someone.

May 10, 2018

By Janet H

I am a current client of this provider

My mother is unstable, and it gives her and the family a lot of peace of mind to help her, and it gives her someone to have a conversation with. They are pretty consistent and they do everything they can to treat my mother with the care she needs.

May 10, 2018

By Mary _2

I am a current client of this provider

I think we're working on the communication, a little more feedback about what is going on would be helpful. I think there had been an established relationship with my brother before, and now I'm trying to establish it with me in addition to my brother. They were dedicated to listening to my feedback and getting us the right person. I don't know if that's consistent with all their people but we got a good person.

April 06, 2018

By John B

I am a past client of this provider

They were very caring people. They had good attitudes and tried to help my wife as much as people. She got along with them really well. They took over some of the duties that I found difficult like cooking.

March 26, 2018

By Diane M_9

I am a past client of this provider

I work in health care and we had three caregivers. Two were great and one was terrible. Up until the time when the second caregiver came in, everything was fine.

March 07, 2018

By James J_4

I am a current client of this provider

Everything that they have done has been great. I like that the nurses are professional. They have made my life easier by making my life better in giving me my IDIGs.

February 15, 2018

By John H

I am a current client of this provider

It took me a whole hour this morning to get my breakfast because they could not communicate well with me. It seemed to me the caregiver didn't know what a scrambled egg was. They don't know how to help me. It took an hour to get an egg, and I had to call BrightStar Care to get the issue resolved.

December 18, 2017

By Wanda C

I am a past client of this provider

BrightStar Care knew their product, was very kind, and the aides knew how to help me get in and out of the door. I was scared I was going to fall and I was recovering from a broken hip. The aides were there to help me.

December 11, 2017

By Donna K

I am a current client of this provider

BrightStar Care is excellent. They go out of their way to accommodate. BrightStar Care's care provider is self-motivated and does everything that my mom needs done without being told. She goes out of her way to make her life easier and get extra things done for her, like going to get her lunches, yard work, house work. She is absolutely amazing.

December 07, 2017

By Beti W

I am a current client of this provider

I use BrightStar Care for transportation. The services from BrightStar Care are the only way for me to get to the doctor's office.

October 18, 2017

By Jonathan B_1

I am a past client of this provider

BrightStar Care is a thorough company. BrightStar Care's services gave us the ability to get out of the house.

October 18, 2017

By Anonymous_1204

I am a current client of this provider

I can't think of what I would say when recommending BrightStar Care. BrightStar Care's caregivers are nice people.

September 27, 2017

By Joe G_1

I am a current client of this provider

BrightStar Care has always met my needs. BrightStar Care has enabled me to do what I want to do. I've only used them for a limited time. So far they have helped me get out of bed.

September 26, 2017

By Rose H_1

I am a current client of this provider

BrightStar Care needs to be cheaper.I am living on a fixed income and my bill was very high so I'm going to have to let them go. BrightStar Care does the washing, sweeping, and whatnot around the house. My caregiver is only here 4 hours a day.

September 22, 2017

By Tim G

I am a current client of this provider

BrightStar Care is responsive. BrightStar Care allows me to go out and work while my husband is well-taken care of.

September 20, 2017

By Anonymous_363

I am a current client of this provider

I would like BrightStar Care's employees to be better trained with patients with my loved one's condition and have better behavior in the workplace.

May 20, 2015

By Matthew Calloway

I am a past client of this provider

Brightstar has been wonderful with my mother. From the very beginning the owner came out to meet with myself and the owner, I knew this would be a good fit. He really took the time to understand my mothers needs and made sure the caregiver was a good fit. Mary took care of my mother for two years, and I could have not asked for someone more compassionate. I have recommend Brightstar to other friends as well.
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About BrightStar Care Plano / North Dallas

BrightStar Care Plano / North Dallas is an in-home care provider serving Plano, Texas and the surrounding area. BrightStar Care Plano / North Dallas offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

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BrightStar Care Plano / North Dallas

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