BrightStar Care Plano / North Dallas

they all do what they are supposed to do when they come. They are very attentive and make sure that we have the care we need.

They give good advice and they are good at working with me. The people are friendly, nice, and helpful.

I needed more exercise than what I got. I liked their communication and their nurses are extremely nice. My only issue was with insurance.

I like that we've had the same caregivers for the last 6 or so months. I like that so far the people have not changed, which is important.

They change the sheets, making the beds, and showering him. They have been easy to communicate with and friendly.

They would wash my foot and put a bandage on it. I liked the knowledge of the nurses.

They accommodate well to us. They show up when they are scheduled and are punctual.

They helped the most by going above and beyond in taking care of Michele. All of the therapies are very much needed and it is improving her state of mind. All of the caregivers are very nice and they know their jobs well. Everyone I have dealt with at Brightstar has been very helpful.

I would never to do the things they did for me alone. I was able to achieve a lot of things. I liked that they were able to do anything I needed. They always called and texted me and they were extremely attentive.

They check in on me twice a week. They are very nice.

They are always responsive. We have everything ironed out and the caregiver is very nice.

They lighten the load in responsibilities. They put me back in the position of being his wife and not his caregiver. I like that they are easy to communicate with and the quality of people they send out is excellent.

They kept my house clean and safe and helped with the treatment. They provided me with good care.

They come to my home and I don't have to worry about taking my daughter to different facilities. It's convenient and very helpful so far. We have great communication.

I do not have any complaints about them. They came and did what they needed to do, but they did not go above and beyond my expectations. I like the way they work and how they could accommodate my weekends.

It gives us a peace of mind. I don't know how much improvement my mom made. I feel like we've gotten really good care from one particular person we've had the majority of the time. The other caregivers have just been okay.

She gives me good encouraging words. She comes and checks on me and asks about my daily routine. My nurse is awesome. I really like her.

They come and check my vitals to make sure that I am doing well. I really like that they always call to make sure that I am home before they come.

He's caught up to where he's supposed to be for his age. I would like to see more communication between therapists.

They made sure he never fell down. I like that the caregivers always showed up.

They helped me the most by changing the incision that was hard to reach. I would recommend them because they were very caring and they knew what they were doing.

They helped me get back to normal life. They are very personable.

We don't have to drive in to get him the hydration that he otherwise would not have. They are just very punctual, knowledgeable, and friendly.

The agency can make my life easier by fulfilling our needs when they are coming. I would like to see the agency take into consideration our needs when sending a caregiver.

They help with her dressing changes. I do not think I could do that by myself. Everyone that has been sent out has been kind and helpful.

They are very thorough and attentive. She had good suggestions.

They helped me with rehab for my leg. I liked how they were professional and courteous all the time.

The agency could have made my life easier being more consistent and having more knowledge of my needs. We always had to train a new person because there was no set schedule. I would like to see the scheduling and training improved.

They helped me walk and be safe. The help was great and I liked the caregivers. They were helpful.

I only use them three hours a week, but I think it helps. Sometimes we are really disgusted with them and sometimes they are okay. They could get help that we can depend on.

The service helped her to move around the house, that was all. I liked how well we were able to find a care provider.

Their attitude was very kind. I needed to go to the hospital to replace my tube but I don't know if that had to do with the nurse or not.

Chad and Paulina made this experiences so much easier for me because I had never services before. I like the people they sent me. Chad and Paulina are amazing.

The people who came to help me with my wounds and take care of me during that time were outstanding. I would like them to stop sending the occupational therapy lady, she only talks down to you.

I can't really think of anything else they could do. They taught me how to do the antibiotics. They could maybe be more on time.

The physical and occupational therapy was really good. They helped me apply muscles in my life that needed to be used. They helped me walk after my surgery. They are cool and on point.

They were on time and really helped me out. They were efficient and did their job.

The caregiver had to sign in every day when they were there, and they didn't sign in. They were supposed to take my blood pressure readings and record it, and they didn't do that. This agency needed to be responsible about their billing.

They have made my life easier by assisting me in my daily exercises. They help me get things that I can't reach for and grab. I would recommend these services because they are helpful in finding nurses and caregivers for me. I have enjoyed the services for a while.

They helped me get back on my feet and help with my mobility issues. They make the care feel like it is one on one and it has been a very good experience.

She was helpful to make sure to get my orders to me. She took extra steps for me. My nurse was amazing. She has a great bedside manner.

The services have been a very high impact. The Physical Therapy helped me develop my motor skills. They send out very nice people to care for me. I am very satisfied with the services.

They help with drawing my labs. My nurses are always on time and I have the same nurse all the time.

My nurse now shows up and has a strong degree of care. I like my current nurse.

The services helped by being there to help any way they could. I liked that everyone took care of me well and did their jobs well.

I like the care that they give. They're knowledgeable about the work they provide. I enjoy the nurses, I feel like they are very knowledgeable.

They were very helpful over the phone and showed up at their appointments. The nurse that came was very attentive.

I had a bag attached to my stomach that would leak. They would help it not to leak. They were very qualified and good people.

They helped me save my life and improve the overall quality of my life. I thought they overcharged but other than that I liked everything that they offered.

They helped with labs, and dressing changes. They would call me and stay in contact with me.

She helps us tremendously and if I need anything she is willing to help us. I like how I never had an issue with the office. They always help me if I need anything.

They would come in and give us our IV. They were very convenient for us.

They make sure there is someone there taking care of my wound for me. I like how they are friendly and informative with the care.

It wasn't the agency that could have made it easier on me, it was all because of me and the surgery that I had. I like that the ladies were very nice and on time. They are friendly and patient.

The services help me physically by providing workouts for me. I like that they are punctual.

They change my dressings. I don't have to go to the doctor to get my dressing changed or for infusions. The nurse that is coming on a weekly basis is very organized and competent. I am supposed to be getting physical therapy and no one has contacted me.

They have great customer support. They make the care easy to get. They are always calling me on time and they give me the supplies I need.

They give me the personal care and they go out of their way to make sure that you are okay. I like that they have a personalized relationship with their clients.

They answered every phone call and every question. I liked their therapy. Everybody was interested in me and my care and my recovery.

They get me back to my ADL's and get me walking and exercising. The people who have come out have been really nice.

The most helpful part of the care was the agency changing my dressings. The agency was on time and were likable people.

They get my treatments on time. The people I've been getting have been nice and friendly. They make me feel comfortable in my home.

The nurses are friendly and they communicate well. They have good nurses and they take care of my needs.

They were informative. I have no complaints. They did what I needed.

It got me off the couch, which is a good thing. They're flexible and take good care of the patients.

The nurses are always on time. I would recommend them because they kept to their word and did what they said they would do.

I have to have the services and Tonya has provided the care I need. The nurses are very dedicated.

The most helpful part of the services is that the nurses showed me how to do what I needed. What I really liked is that I was able to get a hold of the nurses really easily. They were very personable and nice.

They have been really good at working around our schedule. They are very friendly. I have recommended them to someone I know and they are nice to work with. They have different kinds of caregivers.

They will do everything for me and ask if there is anything else I need before they leave. The caregiver that I have is outstanding.

We only use the services once a month but they are good when they come. Brightstar has had good nurses for us.

They got up and going every day. They were on time and they communicated well.

She was really nice and helpful. I like our nurse that came out, she was awesome. She made sure that did not hurt me.

They're making progress, so it makes things better for us as a family. They hit his goals. I like the people because they're just very caring.

It makes my life much easier. I haven't had to go into a clinic to get everything taken care of. They change the dressing and I don't have to worry about my pick line. Everybody has been super nice and they've done a great job. I haven't had any problems.

Her Spanish was limited, she wasn't a bilingual therapist. She did allow us to search for someone that was bilingual. We realized we could do fine on our own. The therapist was really outgoing, she tried hard to accommodate us.

I asked if they were a network when they first approached me at the hospital, they gave me a card with a name, and when they started billing me, it was under a different company name. That was very concerning for me.

They are able to help mom get mom to her appointment. They have gotten very poor at communicating with their customers. When we first started, if someone could not come they would call us immediately, now we do not get calls.

The service helped give my wife a rest. There were two sides of the service, the nursing side, and physical therapy side. The overnight nursing, Kiana was great.

They take a lot of stress off me and my wife from having to run to doctor appointments. They have personalized care, they do not make us drive miles and miles which would be a lot more expensive.

I'm really enjoying it. I've got better endurance and my muscles are getting better. They've been very good. I'm getting PT and OT and they're professional and give me good exercises to do.

It didn't impact my life too much in the fact that I stayed on my usual schedule. I really like my nurse. She was easy to talk to. The nurse seemed to care about her job a lot.

It is good. They have been very prompt. Whenever they say they will get me something they make sure to get it to me. I have liked that they communicate with me every week.

The most helpful part was in them checking in to see if I was doing well. I like that they check in on my and see how I am doing.

One of the nurses said that my wound was healing okay, and now she checks my blood pressure. I thought they are helpful and proficient. It think they pay attention to your needs.

They are doing good besides they need to provide treatment every 4 weeks. I expect it to be the same day and same time so I can schedule things better. They need consistency in their nurses.

The services provided by them have helped me be able to go to work. I like the nurse I have at BrightStar.

The service is very efficient, time saving. I like the nurse that we have.

The services have been able to help me with my recovery. I like that they were able to exchange out a not so good caregiver with a better caregiver. The one we have now shows up on time and gets things done for me.

The nurse that comes once a week is the most helpful. I wasn't happy with the occupational therapist because he wasn't too interested.

They've helped him with personal needs. They need to train some of the caregivers. We had to go through a lot of people that weren't trained.

They didn't rush me; they made sure I had an understanding of what I would need to do myself. I like their courtesy and bedside manner. They have patience.

If they could stick to the schedule it would be better. I like the nurse who takes care of me.

They come when I need them. They send the medicine on time.

They just helped change out my picc line and dressing me. They are real people, nice, and caring.

The services that they have provided for me have been excellent. They help me get dressed. They are on time and do everything. Their communication is good.

I appreciate that they make it easy on us in regards to paperwork. They deal with the insurance and I love that they take a lot off of our plate.

They were very helpful. The people are very friendly caring and competent.

They are doing a good job. I appreciate that even if the nurses are swapped around they make sure someone gets here so I can get my medicine.

Everybody that we dealt with in the company was very knowledgeable and showed us how we could my mother best. They also had very good communication and would let us know when they were coming.

They did really help me, them doing therapy. They provided me with one on one therapy. Everybody was personable, they were easy to deal with, they were professional, they were nice.

They would help with wound care. The nurse they sent was very caring, professional and very helpful.

They gave me confidence to be able to go out in the public. They helped me achieve my goal. I was confused by the instructions, and didn't realize I had a sign in paper. They didn't clarify about some of the instructions.

They have experienced nurses who know what they're doing. I can always reach them. They are always available to reach by phone, no matter what time it is.

They help me with my wound care. They have availability and flexibility.

The caregivers will make sure he is fed and taken care of. They help us clean him up. This agency is on top of everything. They keep us in the loop.

The most helpful part of the services is the level of compassion and professionalism by the employee. The agency has been very helpful with anything and the nurse that was assigned to me has been fantastic.

They make sure that everything is clean and taken care of. The home health nurse has been great.

There wasn't much impact on his life. They were good, everyone was nice and informative.

They help me by preparing my meals. They help me with getting dressed. They help me zip up my pants and skirts and help me with my undergarments. I like that they're punctual and come on time. They protect me and watch over me.

They have helped a lot with feeding her. I like that they have good caregivers that are really nice.

It is helping her gain her mobility again. I like that the are flexible.

I wish they were more upfront about how billing works. My nurse was wonderful, but they billed for multiple nursing units even though they were less than four hours. That exhausted all the nursing visits I had for the year through my insurance.

They could have spoken and worked with her on tasks and interests. They could have enough employees to make all of their shifts when someone is not available.

They helped the most in providing a good speech therapist. The company needs better OT's

They only help me with infusions. The people they send are good.

The way they treat everyone is good. It is something good for me. Every time someone comes over, they take good care of me. They are respectful and always on time.

I had an infected wound, and they didn't always check on it. They could handle scheduling better.

I liked having access to the nurse, she was on call. I like the nurse.

They could do their job better. They could train the nurses better for the first time they come.

They are always responding when I contact them. They are friendly and knowledgeable.

They have taken care of my mom so I can go to work. They are very good from the beginning to the end. They are very easy to use.

I knew who was coming out and if I needed them to come out a certain day they did. They handled mostly everything and I didn't have to worry about anything.

The other nurse never showed up or called at 7 or 8 at night and said she would come tomorrow. I have a life outside of her coming. I talked to the supervisor who said it will be in the evening now which makes a difference. I was still having trouble having her come out. They did not help me unless I asked. They were not on top of sending supplies unless I was running out. At first, it as great and Tori went above and beyond. They were good about sending my supplies. I don't like the way business was handled at all. They said, Tori was clocked in when she was not there but she was. I had to get an ambulance when I forgot to call and tell them. That was not her fault.

I have a disease and the services are very helpful to me. I like the nurse that comes and helps me.

The lady that I have coming is outstanding. They have been good.

I liked that they came to me, especially with this whole COVID thing going on. I feel they fulfill everything I need.

They attended to him and got him what he needed. I like everything. I like how they attended to him.

When they are here monthly, they take care of his shots. They are always on time.

They are on time. They knew what they are doing.

She is friendliest person I have ever met in my life. Candy, my nurse, is awesome in every way. She is very nice. She is well-educated.

They help me and the family by allowing us to work and have our lives while knowing that he is taken care of. They are very professional and they are a well oiled machine with the way they handle the insurance and how they can communicate and coordinate with their aides so slots are always filled.

They were good about answering my questions. They are friendly and knowledgable.

I felt it was limited because it was at home versus a facility. I liked their professionalism and personalities.

They have helped me emotionally as well as physically. She does what I ask her to do. She is experienced. I appreciate the caregiver they sent to take care of me.

I was not able to drive, so they were a life safer coming to my home. Everyone was so friendly, on time, and they always gave me updates.

I was able to leave the hospital with their help. They explain everything to me.

They helped me recover and go through chemo. They know what they need to do and take care of me.

The agency has provided the help and provided a consistent caregiver which is helpful. So we have somebody that works well for us. Scheduling and vacation, there have been several times where scheduling changes have happened and I wasn't notified.

They help me stretch. They are friendly and got down to business.

She only got a month through, but she loved it. She was really responding and we would have liked to go further with them. Everyone that we dealt with, we really liked. All of the people they sent were absolutely wonderful.

My wounds are finally closed, and she will be working more, and they have made it hurt less. My nurse was wonderful.

The take my blood pressure and it's vital for me. They are considerate of my health. It feels like a friendship care patient relationship.

I don't believe the treatment was appropriate, but that was the doctor's fault not BrightStar's. They got me the medication I needed. The nurses could have been more knowledgeable about what they were doing.

They're professionals. They take time to talk to me if they can. They're really friendly. They come in with a smile and do what they need to do.

The physical therapist and nurse were nice. The person who did the house work didn't listen that well.

They helped with my medications. They were prompt and professional.

The most helpful part of the service is the convenience. I like that the office staff is efficient and the caregivers are good.

I had a toe and half amputated and I couldn't balance and Kim really helped me regain balance. She had great advice and exercises that actually helped. They are great! My physical therapist Kim was outstanding! She made it fun and she was personable and enjoyable.

They help me with my infusions which allows me to live a bit longer. They are very responsive, very nice and all the nurses have been very good.

They did infusions for me. The first day the lady didn't know what she was doing. I couldn't get it down town and Brightstar could do it in the home.

I will need to increase the hours for it to make a significant difference. The regular caregivers are great.

They came and make sure that I did what I was supposed to do. The therapists were excellent.

They have changed how I live now that I am able to get chemotherapy at home. They have very nice nurses who are easy to get a hold of.

I had a lot of phone calls just trying to straighten things out due to lack of communication. There was a lot of confusion with the people I was working with. They needed better internal communication.

When I had situations where I was panicking and didn't know what to do they would come to my house immediately. I appreciate that whenever I call they are quick to respond to the problems I have.

They were excellent. The nurses they sent to the home really know what they're doing which gives comfort.

I needed them to come out and check on me and do my blood work. They can continue to do what they are doing. If I had a question and I called after hours, they would always answer.

She always let me know what was going on and provided information for me. There were just some problems with the prescriptions being shipped, I don't know if that is through BrightStar Care but they were shipped to the wrong place.

Continuity of the care and available when I needed them. I like their availability and flexibility and willingness to help.

It allows her to get out of the house. The aide drives and gets her to the places she needs to go to. I think that they're very helpful with finances and responsive too.

I just started getting better and I only needed them for a couple weeks. They need to be able to have better communication between the staff.

I'm able to reach out to them any time, I like to know that they are positive and that they are there for me. I like how they are very thorough. They can explain things in a simple way.

She is amazing and is getting me stronger faster and I am recovering faster. They are good at picking therapist that come to my home.

I trusted them with my mother and they treated my mother like family. They were very willing to work with me and they were amazing from the billing staff to the caregivers.

They were very professional and improved with every visit. I was very happy with my therapist and what they did for me.

My mobility has greatly improved since they have come. I can actually move my legs now and take a few steps with my walker. Before I had them, I couldn't even lift my leg out of the wheelchair. Their employees have done more for me than anyone else.

They had a very positive impact in my life. I wouldn't have the strength or ability to do many things now if I wouldn't have done it. I liked that the care I got was excellent.

When she gives me my shower, that helps. I can't do it myself. She makes my bed and those are things that I can't do. They make my life a little easier. The people I have are very efficient and friendly.

I'm improving, I can see that it is good. They are organized, they know what they are doing.

They are just very patient with me. I really like the service and they were very responsible with me.

The speech therapy was very good. In the middle of the service, I was shocked to know that I couldn't receive the services anymore. They couldn't bill my insurance.

The most helpful part of the care was the therapy. I like that they were dependable and acknowledged.

She helped the most by showing me how to do my own IV at home. I liked that the nurse I had was so nice and polite.

I would not be able to treat my wounds by myself, so they have been very helpful. I like that they communicate very well and make sure that I understand very well what is going on.

I appreciate that they are punctual. I like that they are very productive.

They allowed me to have care at home rather than having to stay at a hospital. They were very quick to answer my questions when I called.

They did things that I wasn't capable of doing. They have great staff. My nurse was very good and communicative and efficient.

They didn't get ahold of me when there was a different person coming. There were some caregivers that were good and some that were bad. They need to have better communication.

They can make sure the girls are trained on personal care. I had a person let my husband loose without a gait belt. They need people that can step in when others can't show up.

The company helps me tremendously. I have been doing so much better since the caregivers have been coming out here. They are on time. The company has a good attitude. The company stays on top of things.

The communication is good. The schedule with PT moves around a little bit inconsistently, but that is my only complaint. They are very good with communication and with working with the client.

They followed the procedures. I like that they were dependable and followed up.

They did all that they were supposed to and that was really good. They are reliable and showed up when they said they would.

I don't feel a difference right away, but I'm definitely better than I was. I haven't had any issues. They are good with communication.

With everything that is going on it is so nice. It is good that we don't have to leave but someone comes here to help. We had one nurse that was not confident in changing out his needle. One time she tried to do it and she was not successful. They did some training but then when she came out she did not do it.

All I'm getting is hydration from them so they can't really do anything else to have a greater impact. I've had little experience with them but from what I've had it's been average.

Everything was really good but the services that I needed were very minimal. Everything seemed right and they were good. The people that came by were really nice and helpful.

They are here every time they are supposed to be and she stays until she is finished. I like the way they take care of business.

It's hard to tell now with COVID-19 and having to do social distancing. I have a feeding tube and no one has really examined it because of it and the care isn't as hands on as I thought it would be. So far, there were some issues with my insurance company and BrightStar Care was not within network. The director with BrightStar Care stepped in and helped me out with that.

The caregiver could have been more knowledgeable. I think they could have been more punctual and had less turnover.

They helped me and I understand now why I needed the treatment and how it helped me. The punctuality was great. When they said they would be there, they were there. The nurses took their time with me and helped explain things to me.

They can be with him which allows me to get out of the house and do what I need to do. They could work on their communication.

They help her with everything from eating, toileting, transfers, and fetching things for her. They need more caregiver training.

Everything was fine but we had that language barrier and I wish I could have communicated more with the nurses. They sent me a nurse that only spoke English and we could not understand each other but they were very friendly, punctual, and formal.

They helped me to improve. I had difficulty with scheduling the appointments.

I'm a schedule driven person and they got the job done on time. They are prompt and accommodating to my schedule.

The exercises were very useful. It was pretty easy to schedule appointments.

They allowed us to be able to travel without any worries. They are easy to work with, they show up, and do as they are supposed to.

The original nurse had only done two PICC lines and never dealt with TPN, and I pretty much had to educate her. I can call BrightStar any time with an issue and I can almost always get someone to call back within 30 mins.

The physical therapists and OTs were doing good until they had the insurance issue. I think that their communicate is not good, for my experience.

The homecare provider is the first time we've had those type of services in years. I like the caregivers and the nurses we've had.

It is helpful because it is easy access for home caring. They give good service. The caregiver did a pretty good job in taking care of what they were supposed to do.

I manage my care. If I don't call them then it's difficult for them to make any commitment. I have to put forth the effort in time when I am supposed to be managed. The management control is not done efficiently. I saw four nurses in the first four weeks of treatments.

They are always prompt and answer my questions as quickly as they can. She is always courteous and calls me before she comes and says what her schedule is like for the day.

It we had an established time that would have been better. I had to work around her schedule. The woman that came to my home was fantastic.

They are accommodating. They are very personable.

They just need to pay attention to the details. I would like to have more consistency with good caregivers.

They were very easy to work with and the people that came texted me so I knew when they were coming. I liked that I received great care.

She was on top of everything. I could call in the middle of night and she was always there to answer. They were always there.

I can administer those things to myself now because they taught me how to do it. They taught me how to do infusions myself. They made me independent. They were willing to my accommodate to my schedule.

They showed up on time and did everything I needed them to do. Everyone was really friendly and did what they needed to.

They have been able to do everything on time. They have really good customer service.

They make sure I'm comfortable in my own house, and I don't have to go anywhere. It wasn't clear in the beginning. Whoever did my intake just left some things out.

They need to actually show up. They need to provide the services they are asked to provide.

They have helped heal me and get me to a better state. They worked hard. They have always stayed in contact to me, and they were super friendly.

They helped me get back on my feet. They're very professional.

They do what they're supposed to do. I like the nurses. When they come, they explain everything.

They handle my care in a timely manner. I like their employees.

It allows me to get my nutrition. The nurses that they have sent have been great. They have sent someone that is really good with ports.

They have been great, and I have no problem with them. When I call, they answer all my questions. The nurse has been great. They come out and change my bandage. They change my bandage, and I have no problem with that.

They don't just rush in and rush out. They do sit and visit with her and treat her in a human way as opposed to just a job or a patient. I like the way they are personable and concerned. They check with us about the quality of care. They genuinely seem to care about the individual.

They were able to do things I could not do like checking blood and changing my catheter. It all depends on the people, the nurse was very nice and the physical therapist was kind of average though.

They only helped me with the IVs. They were very nice.

It made it easy to not have to go into the doctor's office to get things done. They were always friendly and kept me informed.

I liked that they came to me, and I didn't have to drive. The guy that came to my house emailed me exactly what I would need to do after they left me. The agency was wonderful.

Some of them were good, and some were not so good. I do not expect them to come and visit with me. I expected them to do their job, then leave. If I had a friend that can get up and do things for themselves and just need a little help or therapy, I would recommend them. The therapy people were good. If the person is very handicapped, I would not recommend them because they can't come for long enough. Time, especially at our age, means a lot. We can't wait a long time for someone to come several hours late or not come at all.

I don't have to go to the hospital to get assessed, my nurse can just come to my home. Everyone is really friendly.

He's very happy with the service that he gets. He likes the people that attend to him. They look out for him and go the extra mile. I like that they're reliable and consistent. They have good employees. I appreciate them as much as he does.

There were a few times that they could have given more warning with people coming. The communication is great.

It wasn't at all helpful. They can spend more time with the patient. They're getting paid thousands of dollars, and I don't think that it was worth it. I was very disappointed with BrightStar Care. I felt like I didn't receive adequate therapy.

They save me a trip with going to medical city. I haven't seen anything over the top, but they come and insert the line so that I can get the TPN.

In the past, I would have been terrified to do something like this, and they made me feel comfortable. I liked the caregiver we had. She was very accommodating to me and never made me feel uncomfortable.

She did what she was supposed to do, explained what she was doing, and did things efficiently. What she did helped me get better. My aide was extremely knowledgeable. She was a great friend in a time of need.

I'd like the nurse to do more than take my vitals. I feel like the nurse is just coming and doing the basics, and I feel like it's a waste of money.

They helped her move around more since she has a hard time. The caregivers were very friendly and nice.

They are just here so that I can go to work. They help out and take good care of him. They are very accommodating and accessible. The people are very nice. They give good care.

They helped the most with building back my strength. They are very consistent and caring.

All they are doing is changing mt dressing. They all tell me they will come at a certain time, but they all get here about 2 or 3 hours later.

They help me by doing the things I need for my care. They shower me, make me to meals, change my clothes, and put toothpaste on my toothbrush. The scheduling and availability of caregivers needs to be improved.

I have to have them, so that has a big impact. They do their job well. They are usually on time.

They could be a little bit more consistent. I would like to see the same people over and over instead of not knowing who is coming. I would like more consistency with the people that they send on the weekends, but I know that is not always possible.

It helped with my mobility. We had a couple nurses that were not representing the agency very well. One of them fell asleep while they were here, one of them came in wearing dirty street clothes. Once they found the right fit for me, it was great, though.

There are individuals who helped me figure out what I needed to do to get better. They are prompt and thorough.

I like that the aides come to me at a scheduled time. I like the agency's people because they just handle things well, from the calls, to nursing, to physical therapy. The insurance guy and the physical therapist are great.

It is definitely a plus having them come to my house and being able to do the services in my home. They need to notify the patient when they make changes to their schedule.

They have helped the most by sending the nurse on Monday. I like that they are nice.

They could actually show up on time and not cancel last minute. They could have more nurses that are available.

They bathe me and help clean up my house. They could follow up with how the caregivers are doing.

When I needed a caregiver on an extra day, they sent someone, and she was able to give me the services that day. I like that they have the services that I need.

He needs his therapy, and it is very helpful. They always have their stuff together. They are easy to communicate with.

She shows that she cares by helping with situations I have. I like the nurses and the care that I get.

They could make his life easier by making sure that there is going to be a caregiver there. I would like them to improve the service from the caregivers.

We were no longer worrying about what my mom was going to do in the middle of the night, and I knew she was being taken care of. The people that were helping my mom were really good.

I live out of town, and they provide night-watch services. They are attentive to our needs.

I love my BrightStar nurse. She is professional, caring, prompt, and will call me if there are any issues. The representative is very professional. She is open to me with asking questions, she explains things, and if there is an issue, she takes care of it for me.

BrightStar Care is doing a good job. They are punctual. I like the scheduling.

He felt like it really helped. They worked really well with my father. They came out and helped us, and she was very nice. We appreciate everything they did for us. They are very dependable.

It allowed me to get out the hospital, and I was able to start up at work again. It was a huge impact! The only thing that is keeping it from a ten is that my caregiver is consistently late.

They helped me with my day-to-day living because of my surgery. They fit my needs. They were courteous, they scheduled things timely, and they scheduled my exercise program that I need. Everything else worked out.

She's made recommendations to change the items the pharmacy sends to make it more practical, and we couldn't ask for a better experience. I appreciate the nurse I have because she tends to go above and beyond. She brings me little gluten cookies because she knows my dog likes them.

They showed up on time and did everything they were asked to do. I liked their response time as we asked for services in a short amount of time.

The service is just backup, so I don't expect it to have much of an impact. I enjoy the convenience.

They do what they need to do. They come on the days they are supposed to.

They were very dependable and there when I needed them. I liked the ease of working with them, and I trusted them.

They help me maintain the ability to be able to do normal things. They are pretty accommodating on scheduling.

They assist my mother when she needs to go and do errands, and it frees up her time and makes her happy. They're on time, and they take great care of my dad.

They could call us the day before to let me know when they are coming. They were one week in, and the nurse only showed up one time, so that is kind of a problem.

It would have been nice to have them more often throughout the week, but I understand they could not do that because of our insurance. Their communication was amazing. They did everything they said they were going to do in a timely manner.

They were helpful by answering questions, and if I needed resource information, they could get that to me. I appreciated their communication.

The therapy helps me a lot with my movement and range of motion. Also, I can easily understand what they're telling me. They're a good agency because they're sincere and hard-working. They know the challenges that I'm facing.

When they were there they were helpful, but the last few weeks we had to take time off. They could have faster communication. If they aren't going to show up, I need to know. I ended up having to find other care because the last lady cancelled the night before and I had nobody to replace them. They could have better communication, they called at 9 PM on a Sunday.

They have identified what needs to be worked on and have worked on it. I like how they are punctual.

The nurses stay with my mom so that I don't have to. They're responsive through text, email, and phone call.

It would have a greater impact if the medicine worked better. I would like to not get phone calls.

There are no problems. They are here when they say they will be. The nurses that come out are friendly and good at getting my IV started.

They will help me with my personal care. The person who comes to take care of me is very confident and wonderful.

They could be on time. They were running a bit late and it threw my schedule off. We like that the people are very professional.

They're available for me when I need the care. They've been right on top of it. I like the caring attitude. My nurse is just about as sweet as she could be. She's very informative and knowledgeable and just very caring.

They did well, but I'm not satisfied with what I was able to accomplish. I explained what kind of help I needed, and they did what I asked.

It helped to know that I did not have to do the infusion myself. I felt a lot more comfortable and they offered to come to the house and help me out. I enjoy that they are very helpful, they can answer my questions, and they work with my schedule.

They talk to my family and don't ignore them. They come in and do what they have to do. She is another adult who I enjoy talking to. I would recommend them. They keep their appointment times. If they are going to be delayed, they will call or text me.

They have improved our lives very much. I don't have to worry about them as much; they provide security. I like the flexibility and they are usually able to find somebody even on short notice.

They are there when she needs someone overnight. It was getting difficult for me to do it and then do day care during the day. They are professional.

My husband looks forward to them coming, and they give me peace of mind. I like that they are flexible, they communicate, and their nurses have been fantastic.

They needed to communicate better. They should screen the girls better and listen to the customer better.

They should have a clear idea whether or not the caregivers should bring their own food when they come over. They need to take the feedback about what caregivers they are sending. They should call to ask me how it went.

At the beginning, we really were impressed and they gave the impression that they wanted to do their best. From my limited experience, they needed to be a little more mindful of what we needed.

They did light work in my apartment after I was injured. They are good and they work.

They did good for my dad. They helped him out and they did everything they were supposed to do. They had a really good staff and we were satisfied with the services.

They've been very beneficial. They come whenever I need them to come. They work in a timely manner, they're very nice, and they do a good job. Their personality and attitude are awesome.

They meet my needs. The schedulers are great and the caregivers are great.

They reduce my anxiety about work and give me peace of mind about not having to monitor the quality of care that the nurse is giving. I like that they are prompt and conscientious.

The owner could have been more in touch with what was going on and she was only out for the money. She had no compassion. They did a horrible job.

It shortened my therapy, I got back to driving sooner, I got back to working sooner, and it was good for everybody. Everything really boils down to the PT that is assigned to me. They sent me someone who knew about knee replacements and had a lot of experience. I couldn't image anyone better.

They are just very professional and responsive to all questions, and they inform me when there is a scheduling change. They always let me know the patient's needs and what's going on.

They are able to help anytime that I need it, all I need is to call them. They give very good services to me.

They provided a caregiver that was by her side. I would tell someone that they provided someone who was conscientious, nice, and became part of the family.

They are really proactive in responding to us, and they are very accommodating. They are professional and trustworthy.

I would like to have more consistent caregivers. I like the care, but I would like to have just two caregivers coming into my home.

The impact was very positive. We really needed it. We had a good experience. I thought they were very professional, and I liked pretty much everyone.

They do a very good job and they are conscientious. I have to inform them if the caregiver is not up to standard and they work on it. They train their people well and are easy to reach.

I don't need them, but I believe they need to pay attention when people need services. I'd recommend them more if they followed what they said. They never followed up. The insurance authorized occupational therapy, and they forgot to let occupational therapist know it was okay. We didn't have a problem with the aide.

They are patient, they listen to me, and they aren't in a rush at all. They provide six to eight hour infusions. The nurses come to work as a team and they manage their time very well. They were very responsible and provided confirmation of the nurse coming the day before. They even came on a Sunday to do some blood work. The nurse went into the office, came back, and drew my blood. They are very responsible and they are nice too.

We have been lucky to get a caregiver that is proficient at working with my loved one.

I don't think I needed it that much, but the doctor insisted. They helped by being there. It was nice to know that if I fell, there would be somebody to back me up. They were efficient, they showed up on time, and they seemed to be very professional.

They administered my IV, and they explained what was going on and what I needed to do. They were very cheerful. The people were extremely nice and they seemed to know what they were doing. They were very careful. The only thing is that a couple of the caregivers had problems where they were missing parts to their equipment, so they either had to come back or they had to call someone.

My mother is unstable, and it gives her and the family a lot of peace of mind to help her, and it gives her someone to have a conversation with. They are pretty consistent and they do everything they can to treat my mother with the care she needs.

I think we're working on the communication, a little more feedback about what is going on would be helpful. I think there had been an established relationship with my brother before, and now I'm trying to establish it with me in addition to my brother. They were dedicated to listening to my feedback and getting us the right person. I don't know if that's consistent with all their people but we got a good person.

They were very caring people. They had good attitudes and tried to help my wife as much as people. She got along with them really well. They took over some of the duties that I found difficult like cooking.

I work in health care and we had three caregivers. Two were great and one was terrible. Up until the time when the second caregiver came in, everything was fine.

Everything that they have done has been great. I like that the nurses are professional. They have made my life easier by making my life better in giving me my IDIGs.

It took me a whole hour this morning to get my breakfast because they could not communicate well with me. It seemed to me the caregiver didn't know what a scrambled egg was. They don't know how to help me. It took an hour to get an egg, and I had to call BrightStar Care to get the issue resolved.

BrightStar Care knew their product, was very kind, and the aides knew how to help me get in and out of the door. I was scared I was going to fall and I was recovering from a broken hip. The aides were there to help me.

BrightStar Care is excellent. They go out of their way to accommodate. BrightStar Care's care provider is self-motivated and does everything that my mom needs done without being told. She goes out of her way to make her life easier and get extra things done for her, like going to get her lunches, yard work, house work. She is absolutely amazing.

I use BrightStar Care for transportation. The services from BrightStar Care are the only way for me to get to the doctor's office.

BrightStar Care is a thorough company. BrightStar Care's services gave us the ability to get out of the house.

I can't think of what I would say when recommending BrightStar Care. BrightStar Care's caregivers are nice people.

BrightStar Care has always met my needs. BrightStar Care has enabled me to do what I want to do. I've only used them for a limited time. So far they have helped me get out of bed.

BrightStar Care needs to be cheaper.I am living on a fixed income and my bill was very high so I'm going to have to let them go. BrightStar Care does the washing, sweeping, and whatnot around the house. My caregiver is only here 4 hours a day.

BrightStar Care is responsive. BrightStar Care allows me to go out and work while my husband is well-taken care of.

I would like BrightStar Care's employees to be better trained with patients with my loved one's condition and have better behavior in the workplace.

Brightstar has been wonderful with my mother. From the very beginning the owner came out to meet with myself and the owner, I knew this would be a good fit. He really took the time to understand my mothers needs and made sure the caregiver was a good fit. Mary took care of my mother for two years, and I could have not asked for someone more compassionate. I have recommend Brightstar to other friends as well.

I have a weekly nurse visit. I like that you can have your blood work done at home. They try to fit my needs.

I had occupational therapy and nursing services with them, and they were awesome! They have helped me get some of my confidence back. They were tough.

It was only temporary after my surgery. The physical therapy was average and the nursing was a little better.

They help her with her physical development. The PT we have is very thorough, she gets along with our daughter.

It makes it easier so I can get my infusions at home instead of going to a clinic. I don't know a lot of people who require infusions.

The nurses worked around our schedule, so it is great. I liked the nurses that we worked with.

It made a big difference and the PT person came and helped me and got me to the point where I could go to an office for PT and I met the requirement deadline for PT and I had good movement. They were very prompt and had good follow up and very friendly.

The physical therapy helped. They were friendly.