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BrightStar Care Plano / North Dallas Plano, TX
660 N Central Expressway, Plano, TX 75074
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Featured Review
Kayla J
5
|
June 18, 2025
My physical therapist is amazing. After surgery, they provided home health services, which were convenient for me.
Reviews of BrightStar Care Plano / North Dallas in Plano, Texas
4.4
(516 reviews)
David B_82
1
|
June 23, 2025
They should give better feedback and communication. The physical therapist that was supposed to come, I basically missed a week of PT because he was dragging his feet. He said he was waiting for the insurance to approve but everyone else I spoke to said that the insurance had approved it. So I missed out on a week of physical therapy. I don't think they had any impact on my daily life or did anything to benefit me.
Kayla J
5
|
June 18, 2025
My physical therapist is amazing. After surgery, they provided home health services, which were convenient for me.
John C_95
4
|
June 6, 2025
I like that they service my area. When they say they're going to be here at a certain time, they're there within five minutes of that.
Gazette J
5
|
June 4, 2025
They are thorough and supportive. I'm able to move better than I was before I started.
Charlotte_1
2
|
May 20, 2025
It takes too long to get anything I need. I haven't had any therapy in 2 weeks. When I need something, it's like pulling teeth to get it.
Mahnaz
4
|
May 6, 2025
I still have the same symptoms as I did before (lack of mobility), but I just started with them, so we shall see as time goes by. They're nice people, it's an insurance problem with them.
Anonymous_1746524045
4
|
May 6, 2025
It wasn't bad. They could've had more resources so that the personnel could have been more concerned with completing the exercises the patients need, instead of doing them quickly. The person who came was more focused on going quickly than on doing it. They could have been more of a team, and they went very quickly. They could have better teamwork. The exercises were very loose for what I needed.
Kathleen_3
5
|
April 25, 2025
They get my endurance and strength back. They make it very easy. They have good communication.
Jacob T_1
5
|
April 23, 2025
I really like the nurse they send. They are flexible with their times.
Anonymous_1744999939
4
|
April 18, 2025
My caregiver has done the best he can with the exercises and stuff and working a little more in the facility and equipment than I would with hands on hands. I would recommend the agency. They are nice, and they helped me with my exercises and help get me back into a good position.
Austin_1
5
|
April 14, 2025
They help me get through a difficult period while I am disabled. It is convenient, they are friendly and it is a good service.
Keyshia F
5
|
April 4, 2025
The therapy was most helpful. I am a believer in OT and PT. The therapies were consistent. We worked with each other. I liked the flexibility.
Lynette S_2
5
|
March 17, 2025
It is very positive, especially the PT. The nursing visits were nice, but I didn't feel like I needed them. They are efficient and communicate well. I especially appreciated my PT. They have been in touch with me already about my second surgery.
Anonymous_1742218912
4
|
March 17, 2025
They have helped the most by changing my bandages and assisting with that. They could be consistent with who they send out. It is a little frustrating to see someone new every week. It's like starting over every time.
Rhonda S_6
5
|
February 24, 2025
I have had to cancel a lot due to nausea, so I have not gotten to see them much. I recommend it because they would be good for the person.
Willie N_1
5
|
January 11, 2025
They have been helpful. The agency does a good job.
Rafael M_2
5
|
January 11, 2025
They are really good and give you time. I can now move around freely. Everyone they have sent does their job.
Eric N_3
5
|
December 17, 2024
The caregivers doctor the wound on my back and I can't do it. Everyone is nice and professional and cares about the patients.
Donald W_23
5
|
December 5, 2024
I like that they are courteous. I would recommend a friend because they have been on time.
Silber M
5
|
November 18, 2024
The caregivers take care of my wounds. The nurses are so nice and understand my needs.
Miranda V
5
|
November 15, 2024
They were very well communicating what time they would be there. They were always very polite and very understanding. They were great with my dogs as well. I liked that everyone that worked with me is very knowledgeable and very kind.
Tom S_28
5
|
November 8, 2024
I got better with the caregiver's help. I would recommend this agency because of the home therapy nurse was nice and helpful.
T M
5
|
November 7, 2024
I had no issues with their scheduling. I like that they kept me informed on what they were doing. I like that they fulfilled my expectations.
Charles
1
|
November 6, 2024
Service to longtime patient awful. Could have given us time to find new provider before dumped or dropped off with no warning. You knew the whole year you were out of network we didn't. We find out bring to your attention you try to dump us on our Irving office without our consent. You don't deserve the 1 star I'm giving you. You abandoned your patient.
Joseph F_8
4
|
November 5, 2024
They help me get through my recovery and back on track. I like the communication and the service.
Alan M_6
5
|
October 18, 2024
I didn't have to go out and do anything. It was convenient having her come to the house. The caregiver was friendly and outgoing.
Daniel R_10
5
|
October 14, 2024
Everyone helped me out when I needed help. Everybody was kind.
Joy G_4
3
|
October 14, 2024
They could have a greater impact by being knowledgeable of my case and not asking the same questions over and over again. They could do better if everyone was on the same page.
Richard_5
4
|
October 3, 2024
The agency didn't have all the supplies every time they came. The agency was pretty prompt and stayed in contact.
Doug G_6
5
|
October 3, 2024
They dressed my wound and healed it well. They did what needed to be done. The service provided was good.
Latwina
5
|
October 2, 2024
The nurse was very attentive. I liked the nurse, Alex.
Andrew R_6
5
|
September 24, 2024
It was necessary. Their professionalism helped put me at ease. They were professional and prompt.
Donald s
1
|
September 17, 2024
I ended up having to have the toe amputated. The care may have impacted this. The nurse was unprepared to do the wound care.
Florence_1
5
|
September 6, 2024
They were very important for my therapy, they showed me extra things to do when I am alone and to strengthen myself. I liked that they had a specific routine for me and my recovery and they did a very good job.
Anonymous_1725617910
5
|
September 6, 2024
They are there to do what needs to be done. They are friendly.
Matthew B_5
5
|
August 28, 2024
It is very helpful that they can come to my house. I like the nurses they send out, they are very good.
Chris H_16
5
|
August 8, 2024
I liked that they were able to provide us with a routine. I found the folks they sent professional and able to provide the care as needed.
Rachel S_11
1
|
August 5, 2024
They should reach out to the client to see what their needs are create clear structure for what is to happen next. My physical therapist was supposed to come and did not. It is a very complicated process. Brightstar as company is very unorganized.
Megan P_4
2
|
July 25, 2024
I want them to assist the people working full-time. I have repeatedly told nurses they can't take blood from my line. I want consistency in the nurses sent. I have had my blood samples left in a car 3 different times.
K K
5
|
July 22, 2024
My medicines are always on stock. They are always on-call. If i ever need anything they are very helpful.
Kadence M
5
|
July 17, 2024
They make me feel comfortable. They have been very helpful and attentive.
Margaret_2
1
|
July 17, 2024
They could have had a greater impact with training and my mother uses the CPAP machine, air purifier, and a lift machine and a lot didn't have experience. They need to train their people to deal with Alzheimer's and dementia and if you're not going to do that don't advertise that. I also asked for people in the area I live in.
Trish K_2
5
|
July 12, 2024
They have made sure that they have had qualified people showing up to do the necessary work. I like that they're responsive.
Marla D
5
|
July 9, 2024
They had great bedside manners. It was really good. I had good communication with the scheduling.
Nick_1
5
|
July 3, 2024
They have taken care of my dressing. I love the nurses. I love everyone I have worked with.
Sylvia O_3
5
|
July 3, 2024
They were communicative. They just came and did what they had to do and explained things to me. They were communicative on everything.
Christopher O_2
5
|
June 27, 2024
He didn't have to be in the hospital for what we were doing. Our nurse has been great.
James P_33
4
|
June 21, 2024
I would like to have more visits available to me. I think the people that come out are really nice.
Jill V_4
1
|
June 21, 2024
They want to call me the night before and tell me they are coming the next day. I need to have options.
Edward D_13
5
|
May 13, 2024
The nurses are efficient. I have liked everyone I have spoken to, even over the phone.
Anonymous_1715175735
5
|
May 8, 2024
They check my vitals. They're very friendly.
James M_75
5
|
May 3, 2024
I get around a lot better. The caregivers helped me to walk around better when I had knee surgery. They are good. The caregivers are nice and do a good job.
Maira
4
|
April 23, 2024
I like that they are able to come to my home. They could be more flexible with scheduling.
Xavier H
4
|
April 19, 2024
It has been real friendly and welcoming. I like that the nurse is nice.
Bobby_1
2
|
April 18, 2024
I am constantly having issues with my ostomy bag leaking. Send me a nurse who knows what they are doing.
Kelly L
5
|
April 5, 2024
It gives time away from work. They're knowledgeable. I'd tell them that they're professional and courteous.
Rhiannon O
5
|
April 5, 2024
The people that come out help me by telling me step by step what they're doing. I like that everybody is friendly, and they come out and do the work.
Kayla_2
5
|
April 2, 2024
They helped me daily with my pain. They were a great group. I loved my nurse.
John M_106
5
|
March 25, 2024
The caregivers are flexible with my schedule and where we could meet. I like that the caregivers are all local.
Scott M_19
5
|
March 20, 2024
My caregiver might have saved my life with how proactive she was. (Victoria) I like that the agency is flexible and offered care directly with the provider.
Miriam M_6
4
|
March 12, 2024
The caregiver who dealt with me the most was very professional and helped me with my wound and did what she had to do. I had 4 caregivers in total. One caregiver was not professional and would come in pajamas. This made me uncomfortable. The other caregivers were amazing and professional.
Liyan K
5
|
March 11, 2024
They reached every goal set for my daughter and made it possible. They do a wonderful job with my daughter. They have been with us and are very professional.
Quorreon W
5
|
March 5, 2024
They help with getting us on the right track after surgery. I liked that they had excellent communication. They call the day before they show up and they work around our schedule.
William F_19
5
|
February 27, 2024
The service was beneficial, because I could not see the wound and to make sure it was healing. They do a good job, but their scheduling is tricky and get a nurse on a different day.
James B_65
5
|
February 22, 2024
Their procedures have been good helping me recover. They seem to be thorough.
Charles W_23
5
|
February 16, 2024
They got me walking again. They're always on time.
Sherry G_4
5
|
February 12, 2024
The person that comes out is very knowledgeable. They are personal.
Pamela S_12
4
|
February 8, 2024
They are mandatory for me because I have a PICC line. They have gotten better. I have been using them for 18 months. I like that I have a consistent nurse.
Anonymous_1706280136
4
|
January 26, 2024
They could improve their communication and consistency. They send out some nice people and have decent staff.
Michael D_28
5
|
January 26, 2024
They help him get his strength back. I like that it is easy. We do not have to go to someone to get blood drawn.
Rocio C
5
|
January 23, 2024
The provider oversaw my treatment. The woman who was sent was very courteous, punctual, and supportive.
Tyler H_1
4
|
January 22, 2024
They have been flexible. They once sent a nurse who did not know how to do an infusion.
Richard A_25
4
|
January 16, 2024
It was good but not very impactful, they were only here for 20-30 minutes at a time. The service was great, and they did take care of all of my needs, but it was very quick. They were in and out. Everything was good. I liked the nurses that attended to me.
Rosa H_3
4
|
January 11, 2024
It was a once-a-week appointment to change a dressing only. They showed up on time.
Augustine C
5
|
January 5, 2024
I like that they are very punctual, and they communicate very well what is going on.
Christopher_1
5
|
January 3, 2024
They have very knowledgeable technicians. I like that they were willing to work with me when others would not. They were highly recommended.
Sara W_3
5
|
January 3, 2024
They have help by changing my dressings. I like my nurse.
Lola F
3
|
December 20, 2023
Factoring in the back office, it is not good. The service was fine, but it was the admin was not and back-end office was not.
Anonymous_1703068995
4
|
December 20, 2023
Nursing was great, the PT was amazing. The only thing was that I couldn't move as much. I like this agency because there's always someone willing to come to my house. They are easy to work with.
Brandon W_1
5
|
December 15, 2023
They have helped the most by educating me about the progress of my wound that they redress. I would recommend them because the nurses are quick and efficient.
Tanweer J
1
|
December 8, 2023
They can make my life easier by providing better service. I don't think they are a very well qualified company. The caregivers do the bare minimum.
Enrique B_1
5
|
December 4, 2023
They can come more often. They are very thorough.
Troie L
4
|
December 4, 2023
She comes out and answers all of my questions. The lady is always up on time and does everything needed.
Donna H_37
5
|
November 21, 2023
I look forward to them coming to bring my medicine. I like that they are kind.
Ricardo G
5
|
November 16, 2023
They are willing to work around my schedule. They give great attention to detail.
Marlyn C
5
|
November 16, 2023
They keep me updated on how I'm progressing, and she takes my blood pressure, and temperature and answers any questions I have about medications. The promptness, attentiveness, and general caring.
Jeffrey M_8
5
|
November 8, 2023
I like that the nurse helps me with wound care. I like that they have very professional people. I like that they are very friendly.
Francis F_2
4
|
November 7, 2023
I could have used them longer, but my insurance wouldn't allow it. They were excellent and showed up on time.
Marsha W_4
4
|
November 6, 2023
He walked beside me and gave me support. They were helpful and useful.
Bradley A
5
|
November 2, 2023
They were able to get things done in a timely manner. The people were hands-on and nice.
Shalmon S
5
|
October 25, 2023
My caregivers have had a positive impact because they're on time and they are very gentle. Different caregivers come, but they take care of my wound and they're very gentle when they do their job. They're also very encouraging. I like that the nurses are really awesome. Sometimes I want them to come a little later or earlier to accommodate me and they're always willing to do that. They're always very caring. I loved every single one I had. They also answered my questions for me to their extent of their knowledge.
April H_3
5
|
October 12, 2023
It is good and getting better. Sometimes I hurt so bad and am I struggling and I heal slowly. When she comes, it feels like she helps. My nurses have been great and so has my physical therapist.
Yesenia E_1
5
|
October 12, 2023
I just need to reach out to them, and they figure everything out. I would recommend them because everything was very helpful and professional. They answered all my questions.
Robert S_99
5
|
October 6, 2023
She draws my blood. I like that the nurse is here on time.
Arlet M
5
|
October 4, 2023
They have made my experience positive because they ask me what times I was available. I like that the caregivers I have had gentle, caring, and nice.
Ingrid R
3
|
October 3, 2023
I've only had one provider show up at a specific time, every other one is a window that you have to wait for. I have a really busy schedule, so if I could get someone to show up on time would be great.
Mark R_16
5
|
October 3, 2023
They did great working around my schedule. They were very responsive.
Anonymous_7017
2
|
September 26, 2023
She would not recommend them. They have never seen the care that have given. Seems more like conversation than working with the caregivers.
Michael M_79
5
|
September 21, 2023
My nurse trains others for would care and is excellent. I have been receiving excellent care.
Joanna A_1
4
|
September 14, 2023
I've only received physical therapy from them. They are friendly and knowledgeable.
Donna _5
5
|
September 14, 2023
It got me up and got me going. I'll ask for them again, they were prompt and as soon as I left the hospital I was called.
Lauren P_3
5
|
September 12, 2023
I felt like they provided the services that I needed for nursing and PT after a surgery that I had and they met my expectations with everything. They helped me move forward with recovery. I would recommend BrightStar to others because I felt like it was easy to schedule and set up and I felt like the nurse and PT were always prompt and on time. Scheduling was just easy in general.
Harish K
4
|
September 8, 2023
There is nothing they can do to make my life easier. I would recommend them because they provide good care.
Allison W_2
4
|
September 8, 2023
It did not really have an effect on me, as I was already doing physical therapy on my own. I would want them to improve on being more flexible with scheduling.
Mark S_38
4
|
September 6, 2023
My life could be easier if I did not have to go anywhere I want the nurses to come to me. BrightStar Care can improve on keeping the same nurses.
Zanthia
5
|
August 23, 2023
They have helped the most with the nurses that came to visit explained on what needs to be done. They were in constant communication with me, and I appreciated that communication.
Fatima S
5
|
August 23, 2023
They were very good. Someone was here anytime I needed them. They were efficient.
Gaillard B
5
|
August 17, 2023
The physical therapy is definitely what he needed. I like that they come to my house and our caregiver is knowledgeable and helpful.
Charles H_31
5
|
August 10, 2023
I like that they got me through what I was going through. I like that they were professional and courteous.
William Y_3
4
|
August 9, 2023
They have been helping me get back on my feet. They could communicate better.
James J_19
5
|
August 3, 2023
The services were positive because they would show patience with me even when I was tired. I like the agency because the OT and PT.
Anthony C_14
3
|
July 26, 2023
The physical therapist only came one time. They could show up.
Michael C_44
4
|
July 25, 2023
The services have been positive because of the people that come out and provide the services. I like this agency because of the people that come.
Rebekah Q
4
|
July 14, 2023
It didn't really have an impact; they just took my blood pressure. I like that they were really nice, and I just didn't need other care that other people needed. They didn't do anything for me.
Danielle M_1
5
|
July 14, 2023
The nurses were very nice and helpful to me. I liked BrightStar Care because the nurses had very good communication.
David Tr
5
|
July 7, 2023
Thank you for the services provided. They have been very professional, and I have received a service of great quality. Their professional and administrative staff acted quickly and efficiently.
Cong
4
|
July 6, 2023
It's not about the agency, it is about my husband and how he did not really need that much assistance at the time. I would like the communication to be better in general.
Chandler D
5
|
June 27, 2023
They make sure my room is clean and everything is going well. Everything done in order and in time.
Anonymous_7421
5
|
June 22, 2023
The services are always on time, and everyone communicates with me. They are nice and explain things very well to me.
Renee I
4
|
June 12, 2023
They should listen to me when I say what I need. We have talked about it before, but my sister can't do everything on her own. I do have some concerns, but I like it overall. I just moved to another area and they still haven't found me a new PT person. I wish they could be a little faster, so I could do PT at home.
Marvin W_7
5
|
June 6, 2023
I have had foot surgery and Murielle had to patch a wound on my feet. I like my regular caregiver. I think Murielle does a fantastic job. She texts me and is very cordial and is like part of the family.
Amber O
3
|
May 22, 2023
I asked for a home care person to come and help me bathe, cook, and take care of the house. I didn't get the help. I tend to get several nurses. It would be best to be assigned one person. I understand if on some days they can't, but I had several people in and out of my house. I had a possession disappear that I can't replace.
Lori M_13
5
|
May 8, 2023
They do a good job at listening to my concerns and have given me the specialists that I need. They have attentive therapists.
Rouy
5
|
May 8, 2023
They cook her breakfast and lunch. They are nice people and they do a good job.
Edward S_16
5
|
May 3, 2023
Everyone is qualified to do their jobs.. I like that they have a variety of services.
Andrew S_10
5
|
April 21, 2023
They are doing a very good job. I like that they are competent.
Carolyn D_10
4
|
April 13, 2023
I don't think I need the services. I don't think I am at that point. Everybody is nice and polite from the agency.
Mary F_33
5
|
April 7, 2023
Everything went smoothly. They got me from recovering from surgery to being totally independent and healthy. The experience I had was good. Everyone was on time and came to their appointment when they said they would.
Anonymous_7157
5
|
April 5, 2023
They will ask me what's going on. She takes my blood pressure, pulse, and checks my incision for drainage. I like that they are really friendly and treat you well.
Joseph W_6
5
|
March 24, 2023
Shirley was my physical therapist. She really pulled me through it. They did a good job.
Briea D
5
|
March 24, 2023
The care providers are very personable and nice, and for the most part knowledgeable My only issue is just retention of one of your superstar therapists.
Brenda M_19
5
|
March 20, 2023
They went above and beyond for the call of duty for them. They would go out and talk her for walks. They were really sincere and they filled every need.
Anonymous_7112
4
|
March 16, 2023
They have looked at and helped me with the little surgery on my and that is all healed now. There is not much more they could do now. I just need them to return my emails. I was supposed to get some physical therapy too, and a nurse came by once for that and then never came back. I never got the physical therapy.
Tracy _4
5
|
March 13, 2023
They were taking care of a pick line for iv antibiotics and then took it out when I was done. The nurses were super nice and accommodating.
Waseem
5
|
March 9, 2023
They recommend different exercises. They are very professional.
Athur S
4
|
March 8, 2023
They make sure that the things I need are taken care of, but it's not a huge impact. They seem to be very friendly and make sure I get the care I need.
Kathy L_28
3
|
March 4, 2023
They did a fantastic job with my wounds. I had a few who didn't know what they were doing. I was home 10 days before I received services. It took a long time to get started.
Deborah B_13
4
|
February 24, 2023
They did a good job and I was happy with them. They were able to provide good care. I liked everything; they were the best I have had so far.
Thommye J
5
|
February 21, 2023
They help with motivation. I like the personal care and their attendance. They are caring.
Theresa M_9
5
|
February 11, 2023
It was necessary for what I needed. They were very good people.
Jerry _6
5
|
February 2, 2023
They worked around my schedule They were punctual and the nurse was exceptional.
Kevin C_9
5
|
January 23, 2023
They made sure the PICC line was clean and secure. They were on time and a pleasure to work with.
Mariana P_1
5
|
January 19, 2023
They did what I needed them to do. I thought the people that came out were good.
Buddy S_1
3
|
January 6, 2023
The services are impactful and good. The caregivers do an important job. They need to work on scheduling.
Anonymous_6818
5
|
December 28, 2022
They helped me work around my hours. I like that they are kind.
Cathy M_16
4
|
December 20, 2022
They hire friendly and professional people. They communicated well. They called ahead of time to let me know what was going on.
Harry _1
5
|
December 19, 2022
I like that they let me know when they are coming. I like their service and that they keep me company.
Cathy M_17
1
|
December 7, 2022
The caregiver fell asleep and turned her phone off. I would tell someone not to ever hire them. Everything needs to be improved. They should have responsiveness to care and make time for clients
Jeffrey L_2
5
|
November 23, 2022
They have been able to get all the supplies to me that I could normally only get at the hospital. I like the people they send out to help me.
Teresa P_2
4
|
November 10, 2022
They have helped the most by just being here and helping me with my problems that I have. I like that the caregivers are all friendly, and they make you feel comfortable.
Staci R_1
5
|
November 8, 2022
They helped most by monitoring my other treat. One thing I would tell a friend is they were dependable.
Melvin T_1
5
|
November 4, 2022
The caregiver bandaged me up. I liked the caregiver that they sent out.
Annettra H
5
|
November 3, 2022
I definitely have needed the services, and they have helped me a lot. I like that they are interested in my care.
Gloria T_6
3
|
October 25, 2022
They need to return calls and follow-up. They need better follow-up.
Betsy S_6
5
|
October 21, 2022
They do what they are supposed to do. They were punctual.
Quinn _1
4
|
October 13, 2022
They have been pretty good so far with my therapist. They need to improve the communication.
George S_26
5
|
October 13, 2022
I liked that they held to a diligent agenda. I liked that they were friendly and punctual.
James G_30
5
|
October 7, 2022
She provides good medical feedback and dresses my wounds. Jessica is always on time and she communicates well.
Darrell M
5
|
October 5, 2022
They were always on time. I like that they did a good job.
Lonnie B_2
3
|
October 4, 2022
They are doing what they can do to help me at the moment. A particular staff had problems with communication.
Kevin A_4
4
|
September 23, 2022
The physical therapist did show up when I couldn't change my appointment and they stopped coming. They communicate well and let me know if they are going to be late.
Brandy P
4
|
September 23, 2022
They make my life easier and they are more than willing to do what I ask them to do. I am having trouble with their billing department but their care is very good.
Kimberly G_3
5
|
September 15, 2022
They made my life a bit easier by changing my dressings for me. I like that they're attentive.
James _12
4
|
September 6, 2022
The physical therapist has done me a lot of good and helped my healing and recovery. It's frustrating that the first nurse I had tended to be argumentative.
Kam D
4
|
September 6, 2022
It helps me a lot after my double knee surgery. They could have a little more availability with the therapist.
Diane F_16
5
|
August 23, 2022
It has helped my siblings and I know that there is someone caring for him. It took some pressure off of us. We have been satisfied with their services. They have been consistent.
Daniel L_7
4
|
August 10, 2022
They help with every day needs. They need to improve customer service as far as calling in and getting information set up properly.
Kymesha C
4
|
July 20, 2022
The care that they provided made my experience positive. I liked that they were always on time.
Patricia M_41
4
|
July 14, 2022
They never tell us when they are coming. They are very helpful and keep that she is safe.
Luis L_2
5
|
July 14, 2022
They are helping me after having knee surgery. They give me a nurse and therapy. They do a good job. I used them before when I had knee surgery.
Irene W_6
5
|
July 7, 2022
They have helped me get back to being myself. The caregivers they sent out are great.
Lashon B
5
|
June 22, 2022
I like the caregivers they send me, they're a great help. I have recommended them. I like the convenience of getting the care from home and that they provide every area of caret that I need.
Allyson W
5
|
June 13, 2022
I have built up a lot of strength on my weak side since I've been using their services. The employees are kind, polite, professional, and punctual.
Abbey C
5
|
June 3, 2022
We gained a relationship, I am thankful for her. Being able to call and being someone call and cevery week at the same time.
Anonymous_6038
3
|
May 25, 2022
They could improve the quality of people they hire. The nurse care is good but the cleaning people are subpar. They need a better selection of people to do that.
Katrina B_1
5
|
May 21, 2022
The caregivers were very understanding and knew when to not push me. They worked with me well. I thought everyone was super nice and worked with me well. It worked well.
Tammy H_11
5
|
May 19, 2022
They took her of his needs. They helped care for my uncle.
Carolyn T_5
2
|
May 14, 2022
It was inconvenient because he said he would be there at a certain time and wasn't until 2 or 3 hours later. I didn't feel like my technician was very reliable.
Janet K_15
5
|
April 21, 2022
They helped me get back on track after surgery. I liked that I could manage my own care. They listened and worked with me.
Anonymous_5996
4
|
April 21, 2022
They came on time and they were good. They need to be trained better at putting in an IV.
Anonymous_5935
5
|
April 13, 2022
Ganesh was very knowledgeable. He told me what I needed to do daily. Ganesh was fantastic. When I called, the office always answered.
Anonymous_5922
3
|
April 5, 2022
I think this agency could be more organized. I would like the quality of taking blood and changing ports to be changed.
Khristy P
5
|
March 16, 2022
they all do what they are supposed to do when they come. They are very attentive and make sure that we have the care we need.
Teresa R_3
5
|
March 7, 2022
BrightStar Care was the only agency that could change and dress my wound incision. BrightStar Care was always on time and knew what they are doing.
Michelle H_14
5
|
March 2, 2022
They give good advice and they are good at working with me. The people are friendly, nice, and helpful.
Lori L_8
4
|
February 17, 2022
I needed more exercise than what I got. I liked their communication and their nurses are extremely nice. My only issue was with insurance.
Joe H_13
5
|
February 4, 2022
I like that we've had the same caregivers for the last 6 or so months. I like that so far the people have not changed, which is important.
Tricia S_1
5
|
January 26, 2022
They change the sheets, making the beds, and showering him. They have been easy to communicate with and friendly.
Joyce J_1
5
|
January 21, 2022
They would wash my foot and put a bandage on it. I liked the knowledge of the nurses.
Eduardo J
5
|
January 18, 2022
They accommodate well to us. They show up when they are scheduled and are punctual.
Andrew _1
4
|
December 23, 2021
They took care of my wounds when they were here. I like that they were able to accommodate me with different nurses when they did no work out.
Philip G_4
5
|
December 3, 2021
They helped me once a week to do blood work. They were very professional and personable.
Kelly L_3
5
|
November 24, 2021
They helped the most by going above and beyond in taking care of Michele. All of the therapies are very much needed and it is improving her state of mind. All of the caregivers are very nice and they know their jobs well. Everyone I have dealt with at Brightstar has been very helpful.
Cynthia H_9
5
|
November 3, 2021
I have a weekly nurse visit. I like that you can have your blood work done at home. They try to fit my needs.
Antonio F_1
5
|
October 21, 2021
I would never to do the things they did for me alone. I was able to achieve a lot of things. I liked that they were able to do anything I needed. They always called and texted me and they were extremely attentive.
Mario G
5
|
October 20, 2021
They check in on me twice a week. They are very nice.
Bobby L_1
5
|
October 18, 2021
They are always responsive. We have everything ironed out and the caregiver is very nice.
Leslie M_3
5
|
October 7, 2021
They lighten the load in responsibilities. They put me back in the position of being his wife and not his caregiver. I like that they are easy to communicate with and the quality of people they send out is excellent.
Michelle M_21
5
|
September 25, 2021
I had occupational therapy and nursing services with them, and they were awesome! They have helped me get some of my confidence back. They were tough.
Anonymous_5209
4
|
September 17, 2021
It was only temporary after my surgery. The physical therapy was average and the nursing was a little better.
Danny B_3
4
|
September 13, 2021
They kept my house clean and safe and helped with the treatment. They provided me with good care.
Rebecca V
5
|
September 3, 2021
They come to my home and I don't have to worry about taking my daughter to different facilities. It's convenient and very helpful so far. We have great communication.
Veronica G_4
4
|
September 3, 2021
I do not have any complaints about them. They came and did what they needed to do, but they did not go above and beyond my expectations. I like the way they work and how they could accommodate my weekends.
Melissa W_4
4
|
August 7, 2021
It gives us a peace of mind. I don't know how much improvement my mom made. I feel like we've gotten really good care from one particular person we've had the majority of the time. The other caregivers have just been okay.
Dalyn W
5
|
August 7, 2021
She gives me good encouraging words. She comes and checks on me and asks about my daily routine. My nurse is awesome. I really like her.
Rosalinda G
5
|
August 5, 2021
They come and check my vitals to make sure that I am doing well. I really like that they always call to make sure that I am home before they come.
Daniela G
5
|
July 23, 2021
He's caught up to where he's supposed to be for his age. I would like to see more communication between therapists.
David D_21
5
|
July 20, 2021
They made sure he never fell down. I like that the caregivers always showed up.
Gary S_16
5
|
June 24, 2021
They helped me the most by changing the incision that was hard to reach. I would recommend them because they were very caring and they knew what they were doing.
Kevin F_6
5
|
June 24, 2021
They helped me get back to normal life. They are very personable.
Sandra C_12
5
|
June 16, 2021
We don't have to drive in to get him the hydration that he otherwise would not have. They are just very punctual, knowledgeable, and friendly.
Paul S_18
2
|
June 4, 2021
The agency can make my life easier by fulfilling our needs when they are coming. I would like to see the agency take into consideration our needs when sending a caregiver.
Lesley M
5
|
June 3, 2021
They help with her dressing changes. I do not think I could do that by myself. Everyone that has been sent out has been kind and helpful.
Savannah E
5
|
June 2, 2021
They are very thorough and attentive. She had good suggestions.
Douglas D_4
5
|
May 28, 2021
They helped me with rehab for my leg. I liked how they were professional and courteous all the time.
Anonymous_4845
3
|
May 19, 2021
The agency could have made my life easier being more consistent and having more knowledge of my needs. We always had to train a new person because there was no set schedule. I would like to see the scheduling and training improved.
Anonymous_4776
5
|
May 13, 2021
They helped me walk and be safe. The help was great and I liked the caregivers. They were helpful.
Roberta C
4
|
May 10, 2021
I only use them three hours a week, but I think it helps. Sometimes we are really disgusted with them and sometimes they are okay. They could get help that we can depend on.
Tram P
4
|
April 26, 2021
The service helped her to move around the house, that was all. I liked how well we were able to find a care provider.
Xuan Y
4
|
April 23, 2021
Their attitude was very kind. I needed to go to the hospital to replace my tube but I don't know if that had to do with the nurse or not.
Erica A_2
5
|
April 17, 2021
Chad and Paulina made this experiences so much easier for me because I had never services before. I like the people they sent me. Chad and Paulina are amazing.
Terry C_9
4
|
April 17, 2021
The people who came to help me with my wounds and take care of me during that time were outstanding. I would like them to stop sending the occupational therapy lady, she only talks down to you.
Kallie H
4
|
April 14, 2021
I can't really think of anything else they could do. They taught me how to do the antibiotics. They could maybe be more on time.
Karl L
5
|
April 6, 2021
The physical and occupational therapy was really good. They helped me apply muscles in my life that needed to be used. They helped me walk after my surgery. They are cool and on point.
Kathleen J_3
5
|
March 29, 2021
They were on time and really helped me out. They were efficient and did their job.
Robbie A
2
|
March 26, 2021
The caregiver had to sign in every day when they were there, and they didn't sign in. They were supposed to take my blood pressure readings and record it, and they didn't do that. This agency needed to be responsible about their billing.
Chris B_17
5
|
March 3, 2021
They have made my life easier by assisting me in my daily exercises. They help me get things that I can't reach for and grab. I would recommend these services because they are helpful in finding nurses and caregivers for me. I have enjoyed the services for a while.
Maxine S_3
5
|
March 3, 2021
They helped me get back on my feet and help with my mobility issues. They make the care feel like it is one on one and it has been a very good experience.
Jessica M_1
5
|
March 2, 2021
They help her with her physical development. The PT we have is very thorough, she gets along with our daughter.
Charlotte J_4
5
|
March 2, 2021
She was helpful to make sure to get my orders to me. She took extra steps for me. My nurse was amazing. She has a great bedside manner.
Joshua A_1
4
|
March 2, 2021
It makes it easier so I can get my infusions at home instead of going to a clinic. I don't know a lot of people who require infusions.
Wagner D
5
|
March 2, 2021
The services have been a very high impact. The Physical Therapy helped me develop my motor skills. They send out very nice people to care for me. I am very satisfied with the services.
Mary M_54
5
|
March 1, 2021
The nurses worked around our schedule, so it is great. I liked the nurses that we worked with.
Jillyan D
5
|
February 18, 2021
They help with drawing my labs. My nurses are always on time and I have the same nurse all the time.
James S_28
5
|
February 18, 2021
My nurse now shows up and has a strong degree of care. I like my current nurse.
David D_14
5
|
February 18, 2021
The services helped by being there to help any way they could. I liked that everyone took care of me well and did their jobs well.
Cynthia B_7
5
|
February 18, 2021
It made a big difference and the PT person came and helped me and got me to the point where I could go to an office for PT and I met the requirement deadline for PT and I had good movement. They were very prompt and had good follow up and very friendly.
Marcus F
4
|
February 9, 2021
I like the care that they give. They're knowledgeable about the work they provide. I enjoy the nurses, I feel like they are very knowledgeable.
Michael N_8
5
|
February 9, 2021
They were very helpful over the phone and showed up at their appointments. The nurse that came was very attentive.
John G_38
5
|
February 9, 2021
I had a bag attached to my stomach that would leak. They would help it not to leak. They were very qualified and good people.
Harlen B
5
|
February 9, 2021
They helped me save my life and improve the overall quality of my life. I thought they overcharged but other than that I liked everything that they offered.
Michael B_29
5
|
February 5, 2021
They helped with labs, and dressing changes. They would call me and stay in contact with me.
Adelyn R
5
|
February 5, 2021
She helps us tremendously and if I need anything she is willing to help us. I like how I never had an issue with the office. They always help me if I need anything.
Anonymous_4568
5
|
February 3, 2021
They would come in and give us our IV. They were very convenient for us.
Katherine M_3
5
|
February 2, 2021
They make sure there is someone there taking care of my wound for me. I like how they are friendly and informative with the care.
Carolyn J_5
4
|
February 1, 2021
It wasn't the agency that could have made it easier on me, it was all because of me and the surgery that I had. I like that the ladies were very nice and on time. They are friendly and patient.
Carlos T
5
|
February 1, 2021
The services help me physically by providing workouts for me. I like that they are punctual.
David M_36
5
|
February 1, 2021
The physical therapy helped. They were friendly.
Anonymous_4482
5
|
January 20, 2021
They change my dressings. I don't have to go to the doctor to get my dressing changed or for infusions. The nurse that is coming on a weekly basis is very organized and competent. I am supposed to be getting physical therapy and no one has contacted me.
Deborah W_4
5
|
January 18, 2021
They have great customer support. They make the care easy to get. They are always calling me on time and they give me the supplies I need.
Kristie L
5
|
January 11, 2021
They give me the personal care and they go out of their way to make sure that you are okay. I like that they have a personalized relationship with their clients.
Deborah T_8
5
|
January 11, 2021
They answered every phone call and every question. I liked their therapy. Everybody was interested in me and my care and my recovery.
Suzanne W_4
5
|
January 11, 2021
They get me back to my ADL's and get me walking and exercising. The people who have come out have been really nice.
Guadalupe L_1
5
|
January 11, 2021
The most helpful part of the care was the agency changing my dressings. The agency was on time and were likable people.
Autum M
4
|
January 7, 2021
They get my treatments on time. The people I've been getting have been nice and friendly. They make me feel comfortable in my home.
Peter C_7
5
|
January 7, 2021
The nurses are friendly and they communicate well. They have good nurses and they take care of my needs.
Anthony M_6
5
|
January 6, 2021
They were informative. I have no complaints. They did what I needed.
Maranda L
5
|
January 5, 2021
It got me off the couch, which is a good thing. They're flexible and take good care of the patients.
Christopher B_7
5
|
January 5, 2021
The nurses are always on time. I would recommend them because they kept to their word and did what they said they would do.
Anonymous_3803
5
|
January 5, 2021
I have to have the services and Tonya has provided the care I need. The nurses are very dedicated.
Timothy L_2
5
|
January 5, 2021
The most helpful part of the services is that the nurses showed me how to do what I needed. What I really liked is that I was able to get a hold of the nurses really easily. They were very personable and nice.
Koni T
5
|
January 5, 2021
They have been really good at working around our schedule. They are very friendly. I have recommended them to someone I know and they are nice to work with. They have different kinds of caregivers.
Anonymous_3700
4
|
December 19, 2020
They will do everything for me and ask if there is anything else I need before they leave. The caregiver that I have is outstanding.
Staci S
5
|
December 18, 2020
We only use the services once a month but they are good when they come. Brightstar has had good nurses for us.
Joe M_12
5
|
December 18, 2020
They got up and going every day. They were on time and they communicated well.
Rose R_8
5
|
December 17, 2020
She was really nice and helpful. I like our nurse that came out, she was awesome. She made sure that did not hurt me.
Patricia B_24
5
|
December 15, 2020
They're making progress, so it makes things better for us as a family. They hit his goals. I like the people because they're just very caring.
Cynthia C_5
5
|
December 11, 2020
It makes my life much easier. I haven't had to go into a clinic to get everything taken care of. They change the dressing and I don't have to worry about my pick line. Everybody has been super nice and they've done a great job. I haven't had any problems.
Mateo B
4
|
December 8, 2020
Her Spanish was limited, she wasn't a bilingual therapist. She did allow us to search for someone that was bilingual. We realized we could do fine on our own. The therapist was really outgoing, she tried hard to accommodate us.
Thomas B_12
3
|
December 4, 2020
I asked if they were a network when they first approached me at the hospital, they gave me a card with a name, and when they started billing me, it was under a different company name. That was very concerning for me.
Katie V
4
|
December 4, 2020
They are able to help mom get mom to her appointment. They have gotten very poor at communicating with their customers. When we first started, if someone could not come they would call us immediately, now we do not get calls.
Randall S
5
|
December 1, 2020
The service helped give my wife a rest. There were two sides of the service, the nursing side, and physical therapy side. The overnight nursing, Kiana was great.
Gary C_11
5
|
December 1, 2020
They take a lot of stress off me and my wife from having to run to doctor appointments. They have personalized care, they do not make us drive miles and miles which would be a lot more expensive.
Jeffery M_1
5
|
December 1, 2020
I'm really enjoying it. I've got better endurance and my muscles are getting better. They've been very good. I'm getting PT and OT and they're professional and give me good exercises to do.
Crystal A
4
|
December 1, 2020
It didn't impact my life too much in the fact that I stayed on my usual schedule. I really like my nurse. She was easy to talk to. The nurse seemed to care about her job a lot.
Brenda N_3
4
|
December 1, 2020
It is good. They have been very prompt. Whenever they say they will get me something they make sure to get it to me. I have liked that they communicate with me every week.
Virgina H_1
4
|
December 1, 2020
The most helpful part was in them checking in to see if I was doing well. I like that they check in on my and see how I am doing.
Anonymous_4373
5
|
December 1, 2020
One of the nurses said that my wound was healing okay, and now she checks my blood pressure. I thought they are helpful and proficient. It think they pay attention to your needs.
Anonymous_4279
4
|
November 23, 2020
They are doing good besides they need to provide treatment every 4 weeks. I expect it to be the same day and same time so I can schedule things better. They need consistency in their nurses.
Christopher _1
5
|
November 21, 2020
The services provided by them have helped me be able to go to work. I like the nurse I have at BrightStar.
Alisha R
5
|
November 20, 2020
The service is very efficient, time saving. I like the nurse that we have.
Justin T_2
4
|
November 19, 2020
The services have been able to help me with my recovery. I like that they were able to exchange out a not so good caregiver with a better caregiver. The one we have now shows up on time and gets things done for me.
James J_13
4
|
November 17, 2020
The nurse that comes once a week is the most helpful. I wasn't happy with the occupational therapist because he wasn't too interested.
Paige M
4
|
November 17, 2020
They've helped him with personal needs. They need to train some of the caregivers. We had to go through a lot of people that weren't trained.
Rebecca H_5
5
|
November 13, 2020
They didn't rush me; they made sure I had an understanding of what I would need to do myself. I like their courtesy and bedside manner. They have patience.
Stephanie H_6
5
|
November 13, 2020
If they could stick to the schedule it would be better. I like the nurse who takes care of me.
Anonymous_2983
5
|
November 12, 2020
They come when I need them. They send the medicine on time.
Jeremiah S_1
5
|
November 4, 2020
They just helped change out my picc line and dressing me. They are real people, nice, and caring.
Riffat Q
5
|
November 4, 2020
The services that they have provided for me have been excellent. They help me get dressed. They are on time and do everything. Their communication is good.
Lauren C
4
|
November 4, 2020
I appreciate that they make it easy on us in regards to paperwork. They deal with the insurance and I love that they take a lot off of our plate.
Edward P_2
5
|
November 3, 2020
They were very helpful. The people are very friendly caring and competent.
Kiefer H
5
|
November 3, 2020
They are doing a good job. I appreciate that even if the nurses are swapped around they make sure someone gets here so I can get my medicine.
Hong N
5
|
November 3, 2020
Everybody that we dealt with in the company was very knowledgeable and showed us how we could my mother best. They also had very good communication and would let us know when they were coming.
Terrel D
5
|
November 3, 2020
They did really help me, them doing therapy. They provided me with one on one therapy. Everybody was personable, they were easy to deal with, they were professional, they were nice.
Anonymous_4183
5
|
October 28, 2020
They would help with wound care. The nurse they sent was very caring, professional and very helpful.
Ora A
4
|
October 23, 2020
They gave me confidence to be able to go out in the public. They helped me achieve my goal. I was confused by the instructions, and didn't realize I had a sign in paper. They didn't clarify about some of the instructions.
Jason S_3
5
|
October 23, 2020
They have experienced nurses who know what they're doing. I can always reach them. They are always available to reach by phone, no matter what time it is.
Renea H_1
4
|
October 21, 2020
They help me with my wound care. They have availability and flexibility.
Mark W_8
5
|
October 15, 2020
The caregivers will make sure he is fed and taken care of. They help us clean him up. This agency is on top of everything. They keep us in the loop.
Sandra (_2
5
|
October 15, 2020
The most helpful part of the services is the level of compassion and professionalism by the employee. The agency has been very helpful with anything and the nurse that was assigned to me has been fantastic.
Susan S_34
5
|
October 15, 2020
They make sure that everything is clean and taken care of. The home health nurse has been great.
Jason W_1
3
|
October 12, 2020
There wasn't much impact on his life. They were good, everyone was nice and informative.
Lourdes R_1
5
|
October 12, 2020
They help me by preparing my meals. They help me with getting dressed. They help me zip up my pants and skirts and help me with my undergarments. I like that they're punctual and come on time. They protect me and watch over me.
Kimberly N
4
|
October 7, 2020
They have helped a lot with feeding her. I like that they have good caregivers that are really nice.
Myah J
5
|
October 5, 2020
It is helping her gain her mobility again. I like that the are flexible.
Anonymous_4099
3
|
October 2, 2020
I wish they were more upfront about how billing works. My nurse was wonderful, but they billed for multiple nursing units even though they were less than four hours. That exhausted all the nursing visits I had for the year through my insurance.
Frank L_5
1
|
October 2, 2020
They could have spoken and worked with her on tasks and interests. They could have enough employees to make all of their shifts when someone is not available.
Charlie H_2
4
|
September 24, 2020
They helped the most in providing a good speech therapist. The company needs better OT's
Timothy N
5
|
September 24, 2020
They only help me with infusions. The people they send are good.
Marcel Z
5
|
September 24, 2020
The way they treat everyone is good. It is something good for me. Every time someone comes over, they take good care of me. They are respectful and always on time.
Christopher K_2
4
|
September 22, 2020
I had an infected wound, and they didn't always check on it. They could handle scheduling better.
Micah R_1
5
|
September 17, 2020
I liked having access to the nurse, she was on call. I like the nurse.
Francisco C
4
|
September 15, 2020
They could do their job better. They could train the nurses better for the first time they come.
Kenneth B_5
5
|
September 10, 2020
They are always responding when I contact them. They are friendly and knowledgeable.
Ann M_30
5
|
September 10, 2020
They have taken care of my mom so I can go to work. They are very good from the beginning to the end. They are very easy to use.
Victoria G_1
5
|
September 4, 2020
I knew who was coming out and if I needed them to come out a certain day they did. They handled mostly everything and I didn't have to worry about anything.
Lori W_3
3
|
September 2, 2020
The other nurse never showed up or called at 7 or 8 at night and said she would come tomorrow. I have a life outside of her coming. I talked to the supervisor who said it will be in the evening now which makes a difference. I was still having trouble having her come out. They did not help me unless I asked. They were not on top of sending supplies unless I was running out. At first, it as great and Tori went above and beyond. They were good about sending my supplies. I don't like the way business was handled at all. They said, Tori was clocked in when she was not there but she was. I had to get an ambulance when I forgot to call and tell them. That was not her fault.
Irina V
5
|
September 2, 2020
I have a disease and the services are very helpful to me. I like the nurse that comes and helps me.
Perry C_1
4
|
August 28, 2020
The lady that I have coming is outstanding. They have been good.
John S_61
5
|
August 24, 2020
I liked that they came to me, especially with this whole COVID thing going on. I feel they fulfill everything I need.
Leonides P
5
|
August 24, 2020
They attended to him and got him what he needed. I like everything. I like how they attended to him.
Anonymous_3936
5
|
August 21, 2020
When they are here monthly, they take care of his shots. They are always on time.
Jeffrey F_2
5
|
August 20, 2020
They are on time. They knew what they are doing.
Natalie M
5
|
August 20, 2020
She is friendliest person I have ever met in my life. Candy, my nurse, is awesome in every way. She is very nice. She is well-educated.
Robert B_49
5
|
August 19, 2020
They help me and the family by allowing us to work and have our lives while knowing that he is taken care of. They are very professional and they are a well oiled machine with the way they handle the insurance and how they can communicate and coordinate with their aides so slots are always filled.
Cynthia R_1
5
|
August 13, 2020
They were good about answering my questions. They are friendly and knowledgable.
Brian G_4
4
|
August 13, 2020
I felt it was limited because it was at home versus a facility. I liked their professionalism and personalities.
Lynn C_10
5
|
August 13, 2020
They have helped me emotionally as well as physically. She does what I ask her to do. She is experienced. I appreciate the caregiver they sent to take care of me.
Violeta C
5
|
August 13, 2020
I was not able to drive, so they were a life safer coming to my home. Everyone was so friendly, on time, and they always gave me updates.
Roderick S
5
|
August 4, 2020
I was able to leave the hospital with their help. They explain everything to me.
Lijuan S
5
|
August 4, 2020
They helped me recover and go through chemo. They know what they need to do and take care of me.
Catherine K_2
4
|
August 4, 2020
The agency has provided the help and provided a consistent caregiver which is helpful. So we have somebody that works well for us. Scheduling and vacation, there have been several times where scheduling changes have happened and I wasn't notified.
Johnie J
4
|
August 4, 2020
They help me stretch. They are friendly and got down to business.
Abrielle A
5
|
July 24, 2020
She only got a month through, but she loved it. She was really responding and we would have liked to go further with them. Everyone that we dealt with, we really liked. All of the people they sent were absolutely wonderful.
Brian G_3
5
|
July 22, 2020
My wounds are finally closed, and she will be working more, and they have made it hurt less. My nurse was wonderful.
Lydia C_1
5
|
July 22, 2020
The take my blood pressure and it's vital for me. They are considerate of my health. It feels like a friendship care patient relationship.
Anonymous_3930
4
|
July 22, 2020
I don't believe the treatment was appropriate, but that was the doctor's fault not BrightStar's. They got me the medication I needed. The nurses could have been more knowledgeable about what they were doing.
Donald D_7
5
|
July 20, 2020
They're professionals. They take time to talk to me if they can. They're really friendly. They come in with a smile and do what they need to do.
Patrick V_1
4
|
July 15, 2020
The physical therapist and nurse were nice. The person who did the house work didn't listen that well.
Martha S_11
5
|
July 15, 2020
They helped with my medications. They were prompt and professional.
John O_12
5
|
July 14, 2020
The most helpful part of the service is the convenience. I like that the office staff is efficient and the caregivers are good.
Rebecca P_3
5
|
July 10, 2020
I had a toe and half amputated and I couldn't balance and Kim really helped me regain balance. She had great advice and exercises that actually helped. They are great! My physical therapist Kim was outstanding! She made it fun and she was personable and enjoyable.
Joseph K_5
5
|
July 6, 2020
They help me with my infusions which allows me to live a bit longer. They are very responsive, very nice and all the nurses have been very good.
William C_33
4
|
July 6, 2020
They did infusions for me. The first day the lady didn't know what she was doing. I couldn't get it down town and Brightstar could do it in the home.
Michael L_17
4
|
July 6, 2020
I will need to increase the hours for it to make a significant difference. The regular caregivers are great.
Deaundre C
5
|
July 6, 2020
They came and make sure that I did what I was supposed to do. The therapists were excellent.
Emily S_1
5
|
July 6, 2020
They have changed how I live now that I am able to get chemotherapy at home. They have very nice nurses who are easy to get a hold of.
Desiree (
2
|
June 18, 2020
I had a lot of phone calls just trying to straighten things out due to lack of communication. There was a lot of confusion with the people I was working with. They needed better internal communication.
Katrina _2
5
|
June 18, 2020
When I had situations where I was panicking and didn't know what to do they would come to my house immediately. I appreciate that whenever I call they are quick to respond to the problems I have.
Maria V_4
5
|
June 12, 2020
They were excellent. The nurses they sent to the home really know what they're doing which gives comfort.
Anonymous_3840
4
|
June 12, 2020
I needed them to come out and check on me and do my blood work. They can continue to do what they are doing. If I had a question and I called after hours, they would always answer.
Tamara W_3
4
|
June 11, 2020
She always let me know what was going on and provided information for me. There were just some problems with the prescriptions being shipped, I don't know if that is through BrightStar Care but they were shipped to the wrong place.
Jeremy C_1
5
|
June 5, 2020
Continuity of the care and available when I needed them. I like their availability and flexibility and willingness to help.
Bob E_2
5
|
June 5, 2020
It allows her to get out of the house. The aide drives and gets her to the places she needs to go to. I think that they're very helpful with finances and responsive too.
Glory C
4
|
June 5, 2020
I just started getting better and I only needed them for a couple weeks. They need to be able to have better communication between the staff.
Iceola T
5
|
June 2, 2020
I'm able to reach out to them any time, I like to know that they are positive and that they are there for me. I like how they are very thorough. They can explain things in a simple way.
Robert T_11
5
|
May 26, 2020
She is amazing and is getting me stronger faster and I am recovering faster. They are good at picking therapist that come to my home.
Pam M_3
5
|
May 22, 2020
I trusted them with my mother and they treated my mother like family. They were very willing to work with me and they were amazing from the billing staff to the caregivers.
Mulkey K
5
|
May 19, 2020
They were very professional and improved with every visit. I was very happy with my therapist and what they did for me.
Adah S
5
|
May 19, 2020
My mobility has greatly improved since they have come. I can actually move my legs now and take a few steps with my walker. Before I had them, I couldn't even lift my leg out of the wheelchair. Their employees have done more for me than anyone else.
Jennifer _7
5
|
May 13, 2020
They had a very positive impact in my life. I wouldn't have the strength or ability to do many things now if I wouldn't have done it. I liked that the care I got was excellent.
Roser N
5
|
May 13, 2020
When she gives me my shower, that helps. I can't do it myself. She makes my bed and those are things that I can't do. They make my life a little easier. The people I have are very efficient and friendly.
Jonia (
5
|
May 7, 2020
I'm improving, I can see that it is good. They are organized, they know what they are doing.
Frederick N
5
|
May 7, 2020
They are just very patient with me. I really like the service and they were very responsible with me.
Noah O
3
|
May 6, 2020
The speech therapy was very good. In the middle of the service, I was shocked to know that I couldn't receive the services anymore. They couldn't bill my insurance.
Kimberly R_2
5
|
May 6, 2020
The most helpful part of the care was the therapy. I like that they were dependable and acknowledged.
Wayne M_8
5
|
May 4, 2020
She helped the most by showing me how to do my own IV at home. I liked that the nurse I had was so nice and polite.
Gloretha W
5
|
May 4, 2020
I would not be able to treat my wounds by myself, so they have been very helpful. I like that they communicate very well and make sure that I understand very well what is going on.
Pamela J
5
|
May 4, 2020
I appreciate that they are punctual. I like that they are very productive.
James F_4
5
|
April 22, 2020
They allowed me to have care at home rather than having to stay at a hospital. They were very quick to answer my questions when I called.
Sean P_3
5
|
April 21, 2020
They did things that I wasn't capable of doing. They have great staff. My nurse was very good and communicative and efficient.
Anonymous_3702
4
|
April 17, 2020
They didn't get ahold of me when there was a different person coming. There were some caregivers that were good and some that were bad. They need to have better communication.
Scott H_1
4
|
April 15, 2020
They can make sure the girls are trained on personal care. I had a person let my husband loose without a gait belt. They need people that can step in when others can't show up.
Ethan
5
|
April 14, 2020
The company helps me tremendously. I have been doing so much better since the caregivers have been coming out here. They are on time. The company has a good attitude. The company stays on top of things.
Audrey E
5
|
April 14, 2020
The communication is good. The schedule with PT moves around a little bit inconsistently, but that is my only complaint. They are very good with communication and with working with the client.
Alan W_2
4
|
April 8, 2020
They followed the procedures. I like that they were dependable and followed up.
Terri A_1
5
|
April 8, 2020
They did all that they were supposed to and that was really good. They are reliable and showed up when they said they would.
Susan B_30
5
|
April 8, 2020
I don't feel a difference right away, but I'm definitely better than I was. I haven't had any issues. They are good with communication.
Tate W
4
|
April 2, 2020
With everything that is going on it is so nice. It is good that we don't have to leave but someone comes here to help. We had one nurse that was not confident in changing out his needle. One time she tried to do it and she was not successful. They did some training but then when she came out she did not do it.
Paul K_9
4
|
April 2, 2020
All I'm getting is hydration from them so they can't really do anything else to have a greater impact. I've had little experience with them but from what I've had it's been average.
Christopher G_5
4
|
April 2, 2020
Everything was really good but the services that I needed were very minimal. Everything seemed right and they were good. The people that came by were really nice and helpful.
Joseph R_10
5
|
April 2, 2020
They are here every time they are supposed to be and she stays until she is finished. I like the way they take care of business.
Jack _3
4
|
April 2, 2020
It's hard to tell now with COVID-19 and having to do social distancing. I have a feeding tube and no one has really examined it because of it and the care isn't as hands on as I thought it would be. So far, there were some issues with my insurance company and BrightStar Care was not within network. The director with BrightStar Care stepped in and helped me out with that.
Frederick C_1
2
|
March 20, 2020
The caregiver could have been more knowledgeable. I think they could have been more punctual and had less turnover.
Marlo A
5
|
March 18, 2020
They helped me and I understand now why I needed the treatment and how it helped me. The punctuality was great. When they said they would be there, they were there. The nurses took their time with me and helped explain things to me.
Darlene M_6
4
|
March 17, 2020
They can be with him which allows me to get out of the house and do what I need to do. They could work on their communication.
Anonymous_3449
4
|
March 11, 2020
They help her with everything from eating, toileting, transfers, and fetching things for her. They need more caregiver training.
Bertha V
4
|
March 11, 2020
Everything was fine but we had that language barrier and I wish I could have communicated more with the nurses. They sent me a nurse that only spoke English and we could not understand each other but they were very friendly, punctual, and formal.
Inge M
4
|
March 10, 2020
They helped me to improve. I had difficulty with scheduling the appointments.
William P_12
5
|
March 6, 2020
I'm a schedule driven person and they got the job done on time. They are prompt and accommodating to my schedule.
Shane
5
|
March 3, 2020
The exercises were very useful. It was pretty easy to schedule appointments.
Brad L
5
|
March 3, 2020
They allowed us to be able to travel without any worries. They are easy to work with, they show up, and do as they are supposed to.
Tera W
4
|
February 21, 2020
The original nurse had only done two PICC lines and never dealt with TPN, and I pretty much had to educate her. I can call BrightStar any time with an issue and I can almost always get someone to call back within 30 mins.
Shawntina H
4
|
February 21, 2020
The physical therapists and OTs were doing good until they had the insurance issue. I think that their communicate is not good, for my experience.
Anonymous_3313
5
|
February 20, 2020
The homecare provider is the first time we've had those type of services in years. I like the caregivers and the nurses we've had.
Vilasack S
5
|
February 10, 2020
It is helpful because it is easy access for home caring. They give good service. The caregiver did a pretty good job in taking care of what they were supposed to do.
Anonymous_3367
1
|
February 10, 2020
I manage my care. If I don't call them then it's difficult for them to make any commitment. I have to put forth the effort in time when I am supposed to be managed. The management control is not done efficiently. I saw four nurses in the first four weeks of treatments.
Kenneth S_2
5
|
February 10, 2020
They are always prompt and answer my questions as quickly as they can. She is always courteous and calls me before she comes and says what her schedule is like for the day.
Debra V_1
4
|
February 10, 2020
It we had an established time that would have been better. I had to work around her schedule. The woman that came to my home was fantastic.
Taha A
5
|
February 5, 2020
They are accommodating. They are very personable.
Anonymous_3353
4
|
February 4, 2020
They just need to pay attention to the details. I would like to have more consistency with good caregivers.
Sandra S_9
5
|
February 4, 2020
They were very easy to work with and the people that came texted me so I knew when they were coming. I liked that I received great care.
Talesha M
5
|
January 22, 2020
She was on top of everything. I could call in the middle of night and she was always there to answer. They were always there.
Anonymous_3060
4
|
January 21, 2020
I can administer those things to myself now because they taught me how to do it. They taught me how to do infusions myself. They made me independent. They were willing to my accommodate to my schedule.
Rhonda _1
5
|
January 15, 2020
They showed up on time and did everything I needed them to do. Everyone was really friendly and did what they needed to.
Kelvin D
5
|
January 15, 2020
They have been able to do everything on time. They have really good customer service.
Marnie C
5
|
January 15, 2020
They make sure I'm comfortable in my own house, and I don't have to go anywhere. It wasn't clear in the beginning. Whoever did my intake just left some things out.
Pamela C_10
1
|
January 9, 2020
They need to actually show up. They need to provide the services they are asked to provide.
Valencia B
5
|
January 8, 2020
They have helped heal me and get me to a better state. They worked hard. They have always stayed in contact to me, and they were super friendly.
Holly W
5
|
January 8, 2020
They helped me get back on my feet. They're very professional.
Teresa A_1
5
|
January 6, 2020
They do what they're supposed to do. I like the nurses. When they come, they explain everything.
Darion _1
4
|
January 6, 2020
They handle my care in a timely manner. I like their employees.
Caitlynn T
5
|
January 4, 2020
It allows me to get my nutrition. The nurses that they have sent have been great. They have sent someone that is really good with ports.
Kelly B_7
5
|
December 18, 2019
They have been great, and I have no problem with them. When I call, they answer all my questions. The nurse has been great. They come out and change my bandage. They change my bandage, and I have no problem with that.
Patrick E_1
5
|
December 13, 2019
They don't just rush in and rush out. They do sit and visit with her and treat her in a human way as opposed to just a job or a patient. I like the way they are personable and concerned. They check with us about the quality of care. They genuinely seem to care about the individual.
John F_10
4
|
December 10, 2019
They were able to do things I could not do like checking blood and changing my catheter. It all depends on the people, the nurse was very nice and the physical therapist was kind of average though.
Christopher N
4
|
December 9, 2019
They only helped me with the IVs. They were very nice.
Rodney C
5
|
December 9, 2019
It made it easy to not have to go into the doctor's office to get things done. They were always friendly and kept me informed.
Denise L_1
5
|
December 5, 2019
I liked that they came to me, and I didn't have to drive. The guy that came to my house emailed me exactly what I would need to do after they left me. The agency was wonderful.
Jessica A
3
|
December 4, 2019
Some of them were good, and some were not so good. I do not expect them to come and visit with me. I expected them to do their job, then leave. If I had a friend that can get up and do things for themselves and just need a little help or therapy, I would recommend them. The therapy people were good. If the person is very handicapped, I would not recommend them because they can't come for long enough. Time, especially at our age, means a lot. We can't wait a long time for someone to come several hours late or not come at all.
Lauren B_3
5
|
December 3, 2019
I don't have to go to the hospital to get assessed, my nurse can just come to my home. Everyone is really friendly.
George F_4
5
|
December 3, 2019
He's very happy with the service that he gets. He likes the people that attend to him. They look out for him and go the extra mile. I like that they're reliable and consistent. They have good employees. I appreciate them as much as he does.
Alicia J
4
|
November 14, 2019
There were a few times that they could have given more warning with people coming. The communication is great.
Tamara W_1
2
|
November 13, 2019
It wasn't at all helpful. They can spend more time with the patient. They're getting paid thousands of dollars, and I don't think that it was worth it. I was very disappointed with BrightStar Care. I felt like I didn't receive adequate therapy.
Ulisses G
4
|
November 13, 2019
They save me a trip with going to medical city. I haven't seen anything over the top, but they come and insert the line so that I can get the TPN.
Kelley O
5
|
November 12, 2019
In the past, I would have been terrified to do something like this, and they made me feel comfortable. I liked the caregiver we had. She was very accommodating to me and never made me feel uncomfortable.
Christina L_2
5
|
November 12, 2019
She did what she was supposed to do, explained what she was doing, and did things efficiently. What she did helped me get better. My aide was extremely knowledgeable. She was a great friend in a time of need.
Charlotte G_1
3
|
November 7, 2019
I'd like the nurse to do more than take my vitals. I feel like the nurse is just coming and doing the basics, and I feel like it's a waste of money.
Pramani C
5
|
November 7, 2019
They helped her move around more since she has a hard time. The caregivers were very friendly and nice.
Maria M_12
5
|
November 5, 2019
They are just here so that I can go to work. They help out and take good care of him. They are very accommodating and accessible. The people are very nice. They give good care.
Kristine S
5
|
November 5, 2019
They helped the most with building back my strength. They are very consistent and caring.
Bobby L
3
|
October 24, 2019
All they are doing is changing mt dressing. They all tell me they will come at a certain time, but they all get here about 2 or 3 hours later.
Janet F_13
4
|
October 24, 2019
They help me by doing the things I need for my care. They shower me, make me to meals, change my clothes, and put toothpaste on my toothbrush. The scheduling and availability of caregivers needs to be improved.
Francis W
5
|
October 23, 2019
I have to have them, so that has a big impact. They do their job well. They are usually on time.
Virginia _2
4
|
October 21, 2019
They could be a little bit more consistent. I would like to see the same people over and over instead of not knowing who is coming. I would like more consistency with the people that they send on the weekends, but I know that is not always possible.
Anonymous_2616
4
|
October 14, 2019
It helped with my mobility. We had a couple nurses that were not representing the agency very well. One of them fell asleep while they were here, one of them came in wearing dirty street clothes. Once they found the right fit for me, it was great, though.
Jackie W_6
5
|
October 14, 2019
There are individuals who helped me figure out what I needed to do to get better. They are prompt and thorough.
Carolyn B_15
5
|
October 3, 2019
I like that the aides come to me at a scheduled time. I like the agency's people because they just handle things well, from the calls, to nursing, to physical therapy. The insurance guy and the physical therapist are great.
Sherryl D
5
|
October 3, 2019
It is definitely a plus having them come to my house and being able to do the services in my home. They need to notify the patient when they make changes to their schedule.
Lillie S_1
4
|
October 3, 2019
They have helped the most by sending the nurse on Monday. I like that they are nice.
Anonymous_2639
3
|
October 3, 2019
They could actually show up on time and not cancel last minute. They could have more nurses that are available.
Karen B_16
5
|
September 11, 2019
They bathe me and help clean up my house. They could follow up with how the caregivers are doing.
Vincente N
5
|
September 6, 2019
When I needed a caregiver on an extra day, they sent someone, and she was able to give me the services that day. I like that they have the services that I need.
LLanneh G
5
|
September 6, 2019
He needs his therapy, and it is very helpful. They always have their stuff together. They are easy to communicate with.
Delois W
5
|
September 6, 2019
She shows that she cares by helping with situations I have. I like the nurses and the care that I get.
Tina J_2
4
|
September 6, 2019
They could make his life easier by making sure that there is going to be a caregiver there. I would like them to improve the service from the caregivers.
Melanie C_3
5
|
September 6, 2019
We were no longer worrying about what my mom was going to do in the middle of the night, and I knew she was being taken care of. The people that were helping my mom were really good.
Barb _1
5
|
September 6, 2019
I live out of town, and they provide night-watch services. They are attentive to our needs.
Linda M_16
5
|
August 22, 2019
I love my BrightStar nurse. She is professional, caring, prompt, and will call me if there are any issues. The representative is very professional. She is open to me with asking questions, she explains things, and if there is an issue, she takes care of it for me.
Philip P_1
5
|
August 22, 2019
BrightStar Care is doing a good job. They are punctual. I like the scheduling.
Leonard J_1
5
|
August 22, 2019
He felt like it really helped. They worked really well with my father. They came out and helped us, and she was very nice. We appreciate everything they did for us. They are very dependable.
Russell S_2
4
|
August 22, 2019
It allowed me to get out the hospital, and I was able to start up at work again. It was a huge impact! The only thing that is keeping it from a ten is that my caregiver is consistently late.
Noel V
5
|
August 22, 2019
They helped me with my day-to-day living because of my surgery. They fit my needs. They were courteous, they scheduled things timely, and they scheduled my exercise program that I need. Everything else worked out.
Elizabeth J_1
5
|
August 22, 2019
She's made recommendations to change the items the pharmacy sends to make it more practical, and we couldn't ask for a better experience. I appreciate the nurse I have because she tends to go above and beyond. She brings me little gluten cookies because she knows my dog likes them.
Beverly S_6
5
|
August 21, 2019
They showed up on time and did everything they were asked to do. I liked their response time as we asked for services in a short amount of time.
Michelle L_2
4
|
August 15, 2019
The service is just backup, so I don't expect it to have much of an impact. I enjoy the convenience.
Carolyn R_8
4
|
August 7, 2019
They do what they need to do. They come on the days they are supposed to.
Anonymous_2115
5
|
July 24, 2019
They were very dependable and there when I needed them. I liked the ease of working with them, and I trusted them.
Roberta L_1
5
|
July 19, 2019
They help me maintain the ability to be able to do normal things. They are pretty accommodating on scheduling.
Ann A_7
5
|
July 9, 2019
They assist my mother when she needs to go and do errands, and it frees up her time and makes her happy. They're on time, and they take great care of my dad.
Rick F_3
4
|
July 9, 2019
They could call us the day before to let me know when they are coming. They were one week in, and the nurse only showed up one time, so that is kind of a problem.
Dennis A_3
5
|
July 9, 2019
It would have been nice to have them more often throughout the week, but I understand they could not do that because of our insurance. Their communication was amazing. They did everything they said they were going to do in a timely manner.
Michelle K_3
5
|
June 11, 2019
They were helpful by answering questions, and if I needed resource information, they could get that to me. I appreciated their communication.
Abdul A
5
|
May 22, 2019
The therapy helps me a lot with my movement and range of motion. Also, I can easily understand what they're telling me. They're a good agency because they're sincere and hard-working. They know the challenges that I'm facing.
Monique G
3
|
May 22, 2019
When they were there they were helpful, but the last few weeks we had to take time off. They could have faster communication. If they aren't going to show up, I need to know. I ended up having to find other care because the last lady cancelled the night before and I had nobody to replace them. They could have better communication, they called at 9 PM on a Sunday.
Andrew D
4
|
May 14, 2019
They have identified what needs to be worked on and have worked on it. I like how they are punctual.
Telina P
5
|
May 14, 2019
The nurses stay with my mom so that I don't have to. They're responsive through text, email, and phone call.
Courtney R
4
|
April 22, 2019
It would have a greater impact if the medicine worked better. I would like to not get phone calls.
Sabrina _1
5
|
April 11, 2019
There are no problems. They are here when they say they will be. The nurses that come out are friendly and good at getting my IV started.
Aleyamma I
5
|
March 19, 2019
They will help me with my personal care. The person who comes to take care of me is very confident and wonderful.
Anonymous_1631
4
|
March 15, 2019
They could be on time. They were running a bit late and it threw my schedule off. We like that the people are very professional.
Patricia _1
5
|
March 9, 2019
They're available for me when I need the care. They've been right on top of it. I like the caring attitude. My nurse is just about as sweet as she could be. She's very informative and knowledgeable and just very caring.
Michael R_4
4
|
February 23, 2019
They did well, but I'm not satisfied with what I was able to accomplish. I explained what kind of help I needed, and they did what I asked.
Griselda C
5
|
February 20, 2019
It helped to know that I did not have to do the infusion myself. I felt a lot more comfortable and they offered to come to the house and help me out. I enjoy that they are very helpful, they can answer my questions, and they work with my schedule.
JLP _
5
|
February 15, 2019
They talk to my family and don't ignore them. They come in and do what they have to do. She is another adult who I enjoy talking to. I would recommend them. They keep their appointment times. If they are going to be delayed, they will call or text me.
Mike W_5
5
|
February 15, 2019
They have improved our lives very much. I don't have to worry about them as much; they provide security. I like the flexibility and they are usually able to find somebody even on short notice.
Kathryn M
5
|
February 15, 2019
They are there when she needs someone overnight. It was getting difficult for me to do it and then do day care during the day. They are professional.
Judy Z_1
5
|
February 15, 2019
My husband looks forward to them coming, and they give me peace of mind. I like that they are flexible, they communicate, and their nurses have been fantastic.
Janet B_7
4
|
January 25, 2019
They needed to communicate better. They should screen the girls better and listen to the customer better.
Anonymous_1163
3
|
January 18, 2019
They should have a clear idea whether or not the caregivers should bring their own food when they come over. They need to take the feedback about what caregivers they are sending. They should call to ask me how it went.
Mary A_28
3
|
January 16, 2019
At the beginning, we really were impressed and they gave the impression that they wanted to do their best. From my limited experience, they needed to be a little more mindful of what we needed.
Paul M_17
5
|
January 11, 2019
They did light work in my apartment after I was injured. They are good and they work.
John C_17
5
|
January 11, 2019
They did good for my dad. They helped him out and they did everything they were supposed to do. They had a really good staff and we were satisfied with the services.
Julio C
5
|
December 14, 2018
They've been very beneficial. They come whenever I need them to come. They work in a timely manner, they're very nice, and they do a good job. Their personality and attitude are awesome.
Vicki W_1
5
|
December 14, 2018
They meet my needs. The schedulers are great and the caregivers are great.
Kimberly H_3
4
|
December 12, 2018
They reduce my anxiety about work and give me peace of mind about not having to monitor the quality of care that the nurse is giving. I like that they are prompt and conscientious.
Debra N_1
1
|
December 8, 2018
The owner could have been more in touch with what was going on and she was only out for the money. She had no compassion. They did a horrible job.
Harold H_3
5
|
November 28, 2018
It shortened my therapy, I got back to driving sooner, I got back to working sooner, and it was good for everybody. Everything really boils down to the PT that is assigned to me. They sent me someone who knew about knee replacements and had a lot of experience. I couldn't image anyone better.
Mike W_1
5
|
November 28, 2018
They are just very professional and responsive to all questions, and they inform me when there is a scheduling change. They always let me know the patient's needs and what's going on.
Jose Antonio H
4
|
November 28, 2018
They are able to help anytime that I need it, all I need is to call them. They give very good services to me.
Lan H
5
|
October 30, 2018
They provided a caregiver that was by her side. I would tell someone that they provided someone who was conscientious, nice, and became part of the family.
Rashida R
5
|
October 26, 2018
They are really proactive in responding to us, and they are very accommodating. They are professional and trustworthy.
Ronnie B_2
4
|
October 24, 2018
I would like to have more consistent caregivers. I like the care, but I would like to have just two caregivers coming into my home.
Kathleen (
5
|
September 18, 2018
The impact was very positive. We really needed it. We had a good experience. I thought they were very professional, and I liked pretty much everyone.
Anonymous
5
|
August 20, 2018
They do a very good job and they are conscientious. I have to inform them if the caregiver is not up to standard and they work on it. They train their people well and are easy to reach.
Michelle T
4
|
August 10, 2018
I don't need them, but I believe they need to pay attention when people need services. I'd recommend them more if they followed what they said. They never followed up. The insurance authorized occupational therapy, and they forgot to let occupational therapist know it was okay. We didn't have a problem with the aide.
Katiuska C
5
|
July 11, 2018
They are patient, they listen to me, and they aren't in a rush at all. They provide six to eight hour infusions. The nurses come to work as a team and they manage their time very well. They were very responsible and provided confirmation of the nurse coming the day before. They even came on a Sunday to do some blood work. The nurse went into the office, came back, and drew my blood. They are very responsible and they are nice too.
Anonymous
5
|
June 25, 2018
We have been lucky to get a caregiver that is proficient at working with my loved one.
Judith T
4
|
June 7, 2018
I don't think I needed it that much, but the doctor insisted. They helped by being there. It was nice to know that if I fell, there would be somebody to back me up. They were efficient, they showed up on time, and they seemed to be very professional.
Sheila K
4
|
May 11, 2018
They administered my IV, and they explained what was going on and what I needed to do. They were very cheerful. The people were extremely nice and they seemed to know what they were doing. They were very careful. The only thing is that a couple of the caregivers had problems where they were missing parts to their equipment, so they either had to come back or they had to call someone.
Janet H
5
|
May 11, 2018
My mother is unstable, and it gives her and the family a lot of peace of mind to help her, and it gives her someone to have a conversation with. They are pretty consistent and they do everything they can to treat my mother with the care she needs.
Mary _2
4
|
May 11, 2018
I think we're working on the communication, a little more feedback about what is going on would be helpful. I think there had been an established relationship with my brother before, and now I'm trying to establish it with me in addition to my brother. They were dedicated to listening to my feedback and getting us the right person. I don't know if that's consistent with all their people but we got a good person.
John B
5
|
April 7, 2018
They were very caring people. They had good attitudes and tried to help my wife as much as people. She got along with them really well. They took over some of the duties that I found difficult like cooking.
Diane M_9
3
|
March 26, 2018
I work in health care and we had three caregivers. Two were great and one was terrible. Up until the time when the second caregiver came in, everything was fine.
James J_4
5
|
March 7, 2018
Everything that they have done has been great. I like that the nurses are professional. They have made my life easier by making my life better in giving me my IDIGs.
John H
3
|
February 16, 2018
It took me a whole hour this morning to get my breakfast because they could not communicate well with me. It seemed to me the caregiver didn't know what a scrambled egg was. They don't know how to help me. It took an hour to get an egg, and I had to call BrightStar Care to get the issue resolved.
Wanda C
5
|
December 18, 2017
BrightStar Care knew their product, was very kind, and the aides knew how to help me get in and out of the door. I was scared I was going to fall and I was recovering from a broken hip. The aides were there to help me.
Donna K
5
|
December 12, 2017
BrightStar Care is excellent. They go out of their way to accommodate. BrightStar Care's care provider is self-motivated and does everything that my mom needs done without being told. She goes out of her way to make her life easier and get extra things done for her, like going to get her lunches, yard work, house work. She is absolutely amazing.
Beti W
4
|
December 7, 2017
I use BrightStar Care for transportation. The services from BrightStar Care are the only way for me to get to the doctor's office.
Jonathan B_1
5
|
October 19, 2017
BrightStar Care is a thorough company. BrightStar Care's services gave us the ability to get out of the house.
Anonymous_1204
4
|
October 19, 2017
I can't think of what I would say when recommending BrightStar Care. BrightStar Care's caregivers are nice people.
Joe G_1
4
|
September 27, 2017
BrightStar Care has always met my needs. BrightStar Care has enabled me to do what I want to do. I've only used them for a limited time. So far they have helped me get out of bed.
Rose H_1
3
|
September 26, 2017
BrightStar Care needs to be cheaper.I am living on a fixed income and my bill was very high so I'm going to have to let them go. BrightStar Care does the washing, sweeping, and whatnot around the house. My caregiver is only here 4 hours a day.
Tim G
4
|
September 22, 2017
BrightStar Care is responsive. BrightStar Care allows me to go out and work while my husband is well-taken care of.
Anonymous_363
3
|
September 20, 2017
I would like BrightStar Care's employees to be better trained with patients with my loved one's condition and have better behavior in the workplace.
Matthew Calloway
5
|
May 20, 2015
Brightstar has been wonderful with my mother. From the very beginning the owner came out to meet with myself and the owner, I knew this would be a good fit. He really took the time to understand my mothers needs and made sure the caregiver was a good fit. Mary took care of my mother for two years, and I could have not asked for someone more compassionate. I have recommend Brightstar to other friends as well.
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About BrightStar Care Plano / North Dallas in Plano, Texas
BrightStar Care Plano / North Dallas is a Senior Care provider in Plano, Texas that offers residents Home Health Agencies and Home Care services. Contact BrightStar Care Plano / North Dallas for more details on services and rates.
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