Home Instead - El Paso, TX

Offers Home Care

19 Reviews
Call (866) 936-1978
Home Instead - El Paso, TX (866) 936-1978

Reviews of Home Instead - El Paso, TX

19 Reviews Write a review

Home Care Reviews for Home Instead - El Paso, TX

January 31, 2019

By Allison

I am a current client of this provider

We're using Home Instead for my dad. They offering to take him to doctor's appointments, do light housekeeping, some cooking, help him with the laundry, do some grocery shopping, and take him for long walks to keep him moving. The caregiver is awesome and wonderful.

August 30, 2018

By KathyAustin

I am a past client of this provider

Home Instead Testimonial I was looking for some help for my mother as she was getting more frail and unable to do the things around the house as she used to. She was 93. I do not live in El Paso and I wanted someone to be with her at least part of the day. I called Home Instead because I had heard of them where I live. We decided to have someone come and be with her for three hours a day. Melissa was the one who came most of the time. I have nothing but praise for her. She was good company and very responsible. One day Melissa was coming to work at my Mom's as scheduled. The door was locked and she could hear my mother yelling. She realized that my mother had fallen, so she called 911. My mother had fallen several hours before. Had we not had Melissa coming I don't know what would have happened. When my mother went to the hospital and then to rehab, I had Melissa visit her everyday so we could keep tabs on her. When she was released we decided to have 24 hour a day care. The ladies who came to be with my mother were very professional, kind and caring. I got to meet most of them on my visits. It was a relief to know that someone I could trust was always with my mother. Several of the ladies, I came to find out, were from the military or in military families. I think this was reflected in their reliability and competency. Their help in my mother's last year was a blessing. Thanks to Melissa, Tiffany and the others whose names I unfortunately do not remember.

June 03, 2018

By Jim Fashing

I am a past client of this provider

It has been a almost a year since my father's passing. My mother, who was a nurse in her younger days, provided my father with loving care at home. However, as his condition declined we knew we were going to need some extra assistance. We visited with the Patton's from Home Instead and they knew exactly what we were going through. We started with a little help and as time went by we were able to ramp up the coverage as needed. The caregivers were always prompt, professional, and gentle with my dad. This was the most difficult period of time we've ever gone through. There are no words to describe how much these folks meant to us. Simply put - I don't think we would have survived without them. Thank you and God bless.

March 05, 2018

By Fenley

I am a past client of this provider

My Dad had terminal cancer and my Mom has severe dementia/Alzheimer's. Dad's wish was for them both to stay in their home. Home Instead granted that wish for them. The caregivers were so patient and understanding, even when Dad got grouchy and Mom did not know or understand why they were there. Mom needed total care since she only had use of her right arm. They lifted her, cleaned her, dressed her, fed her, changed the bedding and many other things Mom needed. The caregivers grocery shopped and cooked for Mom and Dad, and they ensured that the house was kept clean and sanitary. My brother and I live out of state, but I came down every month. The caregivers even helped me when times got tough at the end of Dad's life. I can't say enough about the people at Home Instead. The caregivers truly became a part of our family. Thank you so much for allowing Mom and Dad to stay in their home and for treating them like they were your Mom and Dad. Also, thank you Brandy for always being there for me. You all are the greatest!

March 05, 2018

By Christopher Ferguson

I am a current client of this provider

This company literally saved my life! When my independent 99 year old mom suddenly needed a lot of help,Home instead responded immediately,and within 24-48 hours we had exactly the services needed.They are extremely dependable and responsive to our needs. I would recommend them wholeheartedly!

September 28, 2017

By Bon K

I am a past client of this provider

I can only repeat what’s already been said about professionalism, kindness and efficiency of the Home Instead team. Even though my mother’s situation changed rather suddenly and I had to discontinue home care, Brandy stayed in touch with me and advised me about my options and the choices I had for the future care of my mom. If you are looking for home health care or just companionship for your elderly family member, I most sincerely recommend Brandy and Home Instead to be a reliable source for excellent caregivers and accommodating scheduling.

July 05, 2017

By Cyndi M

I am a past client of this provider

Home Instead has been a blessing to our family! Most of the time, we had the same person work with my mother. To say she was amazing is an understatement. She was kind, patient and treated my mother like she would her own family. We also felt comfortable with any other staff person that came to work with us. Our family frequented changed the schedule, and Home Instead was always flexible and able to work with our changes. My family had true peace of mind to know that our mother was being lovingly cared for and respected. I would definitely recommend Home Instead!

March 07, 2017

By Doris773286

I am a current client of this provider

We have Home Instead coming in Monday through Friday. We have two different caretakes, split up for two days and three days. One of the things that I was looking for was someone who speaks English because we live in the Borderland. This particular agency requires their workers to read, write, and speak English proficiently, so I'm really happy with that because my parents don't speak Spanish. I really have liked working with them and haven't had any problems. The caregivers are genuinely concerned with the type of care they're giving my father. I meet with them every morning before I go to work, and we discuss anything that needs to be talked about, and what's going on with them. We're still a work in progress, but everything seems to be working good now.

January 18, 2017

By Monica S.

I am a current client of this provider

Absolutely the best. Being faced with the unexpected challenge of having to find a care provider for my father from a distance was quite stressful. However, Sam, Brandy, and their staff at Home Instead definitely eased that for me through their professionalism and genuine kindness. If there is one thing I am sure about it is having made the best choice or my father.

January 05, 2017

By peng-0815

I am a current client of this provider

We have used this service for over a year. The owners are wonderful people. The companion who came to our house was energetic, helpful and my mother really enjoyed their visit as they would help her with her exercises, take her out to the backyard for some sun, and keep her company. They were also very generous bringing her flowers and presents.

January 04, 2017

By LCarson

I am a past client of this provider

Very helpful! The caregivers that helped our mom were wonderful. Hours that they worked were difficult and each person did a great job of keeping an eye on her after her hospital stay. We were worried about her not being able to bounce back after her surgery, but the staff kept her following her required plan.
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About Home Instead - El Paso, TX


Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - El Paso, TX

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - El Paso, TX

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