Home Instead - El Paso, TX
230 Thunderbird Dr, El Paso, TX 79912
(800) 558-0653
Verified Partner
4.95
(22 reviews)
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Reviews of Home Instead - El Paso, TX in El Paso, Texas
SunDiego
5
|
February 6, 2024
We were fortunate to have Home Instead caregivers help us with the care of my aunt. Living out of state was difficult for us to manage her care with the onset of dementia. We wanted to allow her to remain in her home, but it would not be possible if she were alone. We contacted Home Instead and they made all efforts to find a caregiver that was a good match for my aunt. We started out with the minimum care of four hours per day and increased hours as needed. A few times we ended up with 24 hour emergency care. That occurred during an emergency in which Home Instead worked very hard to provide 24 hour care at a moment’s notice. There was an event in which one caregiver saved my aunt’s life. She noticed that something was definitely wrong and got her to the hospital right away. We had multiple caregivers (shifts) who always communicated with each other regarding my aunt’s care. At no time was she left alone, as a caregiver always stayed with her until another one showed up or my aunt was safely out of ER and into her room in the hospital. For over five years we have depended on the staff at Home Instead to help my aunt maintain an excellent quality of life. This included preparing meals, light housekeeping, outdoor activities and almost daily trips to church, not to mention the numerous car rides around town. They did so much more! They were always able manage doctor appointments, take her and relay results to the family. The last five years of my aunts life was more enjoyable, stress free and fun because of the caring personalities of her caregivers, her companions. Yes, we did go through a few because sometimes things just don’t work out or personalities clash. But Home Instead always worked with us to make sure she had the best care possible. When my aunt health devlined and she had to live in a skilled nursing facility, we continued with the care from Home Instead. They were the eyes and ears for our family because we were all out of state and always let us know what she needed. They were familiar to her in a strange place and having them there during the transition gave her peace of mind. Communication was always open between Home Instead, the family and my aunt. Home Instead reminded her daily of many things in her life and helped her write a daily journal. Sadly, my sweet aunt pased away Sept. 2023, but her caregivers will remain a special part of our family. We are forever grateful for their help and devotion . We highly recommend their services.
Art Girl
5
|
October 6, 2023
The staff at Home Instead in El Paso is wonderful. They are very diligent when caring for my mother-in-law. She has dementia and needed help at home. The girls kept her occupied while taking the time to learn about her, things she enjoys doing, etc. The caregivers also helped to keep the house clean and safe when they were there. The staff was good about keeping us informed about anything unusual happening at home. We appreciate them very much!
Kevin Olson
5
|
January 17, 2023
The staff at home instead are amazing. They cared for my father during his last month with us. He had just moved to El Paso and instantly was treated like he was family. They always arrived on time and were helpful and friendly. When my dad had to go to the hospital and then back home for hospice care the home instead team was right there with us. They made a difficult time bearable.
Rose Palfenier
5
|
March 29, 2022
The care givers came every morning 6 days a week and helped my husband get up in the morning, took him to the bathroom where they helped him change his disposable shorts (he is incontinent) and get dressed. Two days a week they gave him a shower. After getting dressed they took him to his chair where they gave him breakfast. They also helped him with physical therapy exercises and they were very kind in speaking with him and listening to all he has to converse about. They arrived on time every day. They were kind to me too and helped me when I needed help. Whenever I call the agency they are kind and always listen to what I say. I would highly recommend Home Instead to anyone who asks me
Susan Sena McCown
5
|
March 22, 2022
I recently employed Home Instead to help provide care/companionship for my elderly father. The process was easy to set up and the caregivers did an excellent job. I highly recommend Home Instead (El Paso, TX). They provided companionship for my father and peace of mind for me. Thank you :))
Jen
5
|
March 18, 2022
This is a great company to have take care of your family, have been with them for 1 1/2 yrs, always helpful n working with schedules and last minute changes, dr appts etc ,
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Services and Amenities of Home Instead - El Paso, TX in El Paso, Texas
Agency Type
- Full Service Agency
- Agency Extra: Each Home Instead franchise office is independently owned and operated.
Range of services
- Companion Care
- Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
About Home Instead - El Paso, TX in El Paso, Texas
Home Instead El Paso is a non-medical provider for in-home care. Our services allow a senior to stay home for a longer period of time. Top requests by our clients and their families include fall prevention, meal preparation, medication reminders, dementia care, showering assistance, companionship conversation, transportation activities, and home upkeep.
Caring for the elderly is truly about accepting each of our seniors in the current place that they are physically and mentally and working to make their lives the best they can be. We take this role seriously and can honestly say that our Care Pros save lives and add years to many of our clients’ lives. Home Instead El Paso – Care Pro Skills We work hard to bring the best care to each of our client homes here in the El Paso area. Each of our Care Pros is specifically trained on the homes that they will be assisting with an individualized care plan that matches the client and family requests and needs. Our Care Professionals encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. Our El Paso office has internal key staff that work diligently to make sure your family’s needs are being met at each shift. We do introductions in homes with our Client Care Coordinator who visits your home on a regular basis to make sure appropriate and requested care is being received, and all new changes are updated for future shifts. We know that peace of mind is also important to our clients and their families. Each of our Care Pros is given three full background checks as well as drug testing. We also run driving records to make sure your family is safe when we are transporting around town. Our Care Pros are trained monthly on new topics such as CPR, stroke care, infectious diseases, or fall management. Dementia training is offered each quarter to bring new research and information to each of our employees. We believe education is the key to our Care Pro success rate.Help seniors by writing a review
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