Home Instead - North West Philadelphia, PA
40 W Evergreen Ave, Philadelphia, PA 19118
Community Reviews and Comparisions
Featured Review
Johnster 1
5
|
December 1, 2020
They take great care of my mother. They provide 24 hour care. Each and every one of the care takers are very friendly, understanding and very punctual! The care takers are constantly helping around the apartment , taking out trash wiping down surfaces etc. They take the current Covid 19 situation VERY seriously, always wearing masks and gloves and wiping all contact areas. When we have scheduling issues, they always always adjust there schedule or find someone to fill the spot as needed. My mother is very happy with every caretaker they supply. If any problems arise, they are always in contact with me so I know what's going on. The management team is terrific as well, ALWAYS available and always able to assist. All the employees we deal with are always happy, That shows me that the management team treats them well
About Home Instead - North West Philadelphia, PA in Philadelphia, Pennsylvania
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer's or Parkinson's disease. When a client's condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency's service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don't require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
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Reviews of Home Instead - North West Philadelphia, PA in Philadelphia, Pennsylvania
3.0
(2 reviews)
Susan
1
|
June 30, 2025
Their claim is in-home care for older adults but they sent the most unskilled, inexperienced people to care for a dementia patient in her 90s. There was an initial home visit to ascertain the situation and a mid-contract call to the owner to address these concerns an supposedly rectify them. The service got worse with a call out and no show. We actually had a woman who watched TV and said nothing to my mom for an hour. We tried to teach her how to do the job and ended up dismissing her early. Most did not understand that they had to "actively talk to my mother'' and engage her. The substandard level of care was appalling and disappointing. There are agencies who care about who they send out and who their clients are. This group is not one of them. Dr. Davis
Provider Response
Johnster 1
5
|
December 1, 2020
They take great care of my mother. They provide 24 hour care. Each and every one of the care takers are very friendly, understanding and very punctual! The care takers are constantly helping around the apartment , taking out trash wiping down surfaces etc. They take the current Covid 19 situation VERY seriously, always wearing masks and gloves and wiping all contact areas. When we have scheduling issues, they always always adjust there schedule or find someone to fill the spot as needed. My mother is very happy with every caretaker they supply. If any problems arise, they are always in contact with me so I know what's going on. The management team is terrific as well, ALWAYS available and always able to assist. All the employees we deal with are always happy, That shows me that the management team treats them well
Services and Amenities of Home Instead - North West Philadelphia, PA in Philadelphia, Pennsylvania
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
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