Right at Home Northampton County

Offers Home Care

10 Reviews
Call (610) 839-8550
Right at Home Northampton County (610) 839-8550

Reviews of Right at Home Northampton County

10 Reviews Write a review

Home Care Reviews for Right at Home Northampton County

August 23, 2014

By left alone again in Easton.

I am a current client of this provider

DO NOT RISK YOUR PARENT'S SAFETY WITH THIS COMPANY. I had used Right at Home several years ago and was very satisfied BUT I AM COMPLETELY DISSATISFIED. In 3 weeks there have been 5 missed shifts with no replacement. This left us scrambling to come drom over 30 minutes away and care for my mother. We are told by aides that they are told to report to other home patients but the office tells us the aide called in sick. The aides are told to use the home phone to call in to a time clock to check in and check out of a residence. This evening , I waited for 45 minutes past the start of the shift for an new aide scheduled at my mothers house. (I drove out there to orient her to my mothers routine). When I called the office to ask where the aide was they were not even aware she had not shown for work!! Shouldn't they have called to advise me, as my mothers guardian, that the aide was late or was missing?? The response from the company representative was 'I am just the on call person.' Yes the owner comes to meet you and your parent, and with much sincerity, promises top notch care, gets your parents signature on a service contract. But it is false sincerity. The owner is never in the office and does not take responsibility for day to day operations and does not attempt to fix existing problems. The office staff is disorganized and less than polite and totally unprofessional. It is now 1 hour since I called the office (2 hours past start if shift) I have received no call back from company representative. What if i had not been here?, Now I understand why the hospital did not have them listed as an area provider for elder care services. DON'T RISK YOUR PARENTS SAFETY WITH THIS COMPANY.

December 11, 2012

By Mike19


I am very new to the professional care giving business. I am currently giving care to my 89 yr. old mother and been for what a consider a substantial period of time. Mom is reasonably healthy and ambulatory at the present time. Myself and my older brother have come to the conclusion it is getting to require knowledge and experience beyond what I am capable of giving.We always had someone come to the house and give Mom an annual flu shot.For whatever reason this person can no longer offer this any longer. So I began my search for a new and capable company or individual to to accomplish this. I began searching on line of course,having no clue how or what criteria you use to search. I ended up signing up with Caring .com (what proved to be an unending source of information and guidance) and am very pleased so far that I did. I was contacted by a numerous number of businesses and services readily available to me. i was very pleased with the way they understood my needs and were more than willing to help any way they could. I was contacted personally by telephone by Ron the owner of Right at Home of Easton, Pennsylvania. He listened to what I needed (as well well as answered any questions about elderly care giving in general) and me very comfortable with my situation. He explained to me his company in fact did not offer the in home flu shot I needed for Mom but went ahead and referred me to a company which he felt could help me. He gave the phone number as well as the name of the person within that organization who felt was best suited to help me. He had nothing to benefit by doing this and it was greatly appreciated by me. I contacted this person and she set me straight as to how to proceed exactly. I am now much better informed to ask both pertinent and intelligent questions. From all of this I am sure when I am ready to enlist the services Right at Home has to offer and can provide, I am positive they will be the company best equipped as well as the people I wish to deal with and trust to help Mom and the only company at this juncture I care to deal with. I hope this is not too "long winded" but I assure you there can be no one more careful or skeptical than myself when it comes to taking care of Mom. Thank you, Mike Langton
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About Right at Home Northampton County


Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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Right at Home Northampton County

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