Right at Home Northampton County

Gloria43

I am alone and cannot climb the steps. Brooke is the finest helper. She helps me clean, go shopping, and even listens to my stories. I really don't know what I would do without her. Don't take Brooke from me. She is wonderful. I love her.

Nancy102792250

This organization is great. I am an 83 year old widow, and I cannot drive, nor am I in the best of health either. They take me to doctors, they take me shopping, and they help clean my house. They are all polite and friendly. I would recommend them to anyone who needs help like I do.

Caring102227950

We are very happy with the service provided by Right At Home. Even in the months at the beginning when our caregiver would change, we were quite satisfied. Now that we have our care giver on a regular basis, we cant say too much in praising her work, but also the extra mile she goes on many occasions. We also appreciate the openess of other staff members.

left alone again in Easton.

DO NOT RISK YOUR PARENT'S SAFETY WITH THIS COMPANY. I had used Right at Home several years ago and was very satisfied BUT I AM COMPLETELY DISSATISFIED. In 3 weeks there have been 5 missed shifts with no replacement. This left us scrambling to come drom over 30 minutes away and care for my mother. We are told by aides that they are told to report to other home patients but the office tells us the aide called in sick. The aides are told to use the home phone to call in to a time clock to check in and check out of a residence. This evening , I waited for 45 minutes past the start of the shift for an new aide scheduled at my mothers house. (I drove out there to orient her to my mothers routine). When I called the office to ask where the aide was they were not even aware she had not shown for work!! Shouldn't they have called to advise me, as my mothers guardian, that the aide was late or was missing?? The response from the company representative was 'I am just the on call person.' Yes the owner comes to meet you and your parent, and with much sincerity, promises top notch care, gets your parents signature on a service contract. But it is false sincerity. The owner is never in the office and does not take responsibility for day to day operations and does not attempt to fix existing problems. The office staff is disorganized and less than polite and totally unprofessional. It is now 1 hour since I called the office (2 hours past start if shift) I have received no call back from company representative. What if i had not been here?, Now I understand why the hospital did not have them listed as an area provider for elder care services. DON'T RISK YOUR PARENTS SAFETY WITH THIS COMPANY.

Mike19

I am very new to the professional care giving business. I am currently giving care to my 89 yr. old mother and been for what a consider a substantial period of time. Mom is reasonably healthy and ambulatory at the present time. Myself and my older brother have come to the conclusion it is getting to require knowledge and experience beyond what I am capable of giving.We always had someone come to the house and give Mom an annual flu shot.For whatever reason this person can no longer offer this any longer. So I began my search for a new and capable company or individual to to accomplish this. I began searching on line of course,having no clue how or what criteria you use to search. I ended up signing up with Caring .com (what proved to be an unending source of information and guidance) and am very pleased so far that I did. I was contacted by a numerous number of businesses and services readily available to me. i was very pleased with the way they understood my needs and were more than willing to help any way they could. I was contacted personally by telephone by Ron the owner of Right at Home of Easton, Pennsylvania. He listened to what I needed (as well well as answered any questions about elderly care giving in general) and me very comfortable with my situation. He explained to me his company in fact did not offer the in home flu shot I needed for Mom but went ahead and referred me to a company which he felt could help me. He gave the phone number as well as the name of the person within that organization who felt was best suited to help me. He had nothing to benefit by doing this and it was greatly appreciated by me. I contacted this person and she set me straight as to how to proceed exactly. I am now much better informed to ask both pertinent and intelligent questions. From all of this I am sure when I am ready to enlist the services Right at Home has to offer and can provide, I am positive they will be the company best equipped as well as the people I wish to deal with and trust to help Mom and the only company at this juncture I care to deal with. I hope this is not too "long winded" but I assure you there can be no one more careful or skeptical than myself when it comes to taking care of Mom. Thank you, Mike Langton