(800) 558-0653

Home Instead - Hillsboro, OR

1400 NE 48th Ave, Hillsboro, OR 97124

(800) 558-0653

Verified Partner


(22 reviews)

Offers Home Care
Top rated on

2019, 2020, 2021

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Reviews of Home Instead - Hillsboro, OR in Hillsboro, Oregon


(22 reviews)

    Top rated on

    2019, 2020, 2021



    December 26, 2020

    I am a current client of this provider

    If I could give them six stars I would. I haired Home Instead a little over a year ago to help with the care of my sister who has early onset alzheimer's and they have been nothing short of phenomenal with the care of my sister. About a year ago my sister was prescribed memory meds that were remarkable in bringing my sister back to a little bit of normality, if even briefly. At this point the memory meds have stopped being effective, as expected after about a year. Even though the memory meds have stopped working my sister has not relapsed into the confused, agitated and sometimes angry state she was in a year ago and she is happy. The biggest reason why my sister is in a much better state now than a year ago is because of Home Instead and the care, help and companionship Home Instead provides. In January of this year I went back to Maui, where I lived for a long time, for a two week vacation. I was worried about how everything with my sister would go without me nearby. Home Instead stepped up and did a remarkable job and I didn't have to worry about anything. Shortly after returning to the Portland area we went into COVID restrictions and a lockdown. Again Home Instead was right there taking care. I can not say enough about the service, care and attention that Home Instead provides. My sister does not want to go into assisted living and Home Instead has made that possible. I think this is especially important at this time because of COVID-19. Home Instead taking over the care of my sister has allowed me to return to some sense of normalcy in my life. Working with Lisa, Laken, Dianne, Nicole and all the others has been great. They are constantly on it, paying attention to every detail, they care and it shows in the state my sister is in. Home Instead has great communication, beyond what your would expect, to a fault, which is good.



    October 24, 2020

    I am a past client of this provider

    I chose home instead because I know families that have used them and been satisfied. As a general rule I think they would be fine. But, I would not recomend them for hospice care. They took care of my family member for 3 months. At first it was just 4 hrs a day and our family did the other 20 hrs. As time went on we had more hrs that they helped, so we could go home and sleep a few days a week. The first 5 weeks everything was fine. We consistently had the same care giver, and he was very responsible and caring. After he was not with home instead any more, we never again had the same care giver on a consistent basis. When you are on hospice it's because you are dying.Medication and care changes daily as you are deteriorating. Every time we got a new caregiver, ( which was often), they didn't really know what they were supposed to do for a dying patient. Often times we had 2-3 different care givers in one week. As we approached the end of life, it got pretty scary for us. We were afraid of mistakes being made that would be harmful to him. ( Not intentionaly of course, but because of not being familiar with a dying persons needs, and just from not knowing the patient.) There was 1 incident were a substitute for another care giver, made some serious medication and feeding mistakes about a week before death. I can say from experience ,This Home Instead is not properly staffed to care for a dying patient. We had only one care giver that had any privious experience with hospice patients. She was there about 5 different times for an overnight shift.She did well because she had some experience and she was compashionate.

    Provider Response

    Hello, Thank you for your feedback. We strive to be responsive and address any concerns in a timely manner. I'm sorry to hear you were displeased with your experience. We are always doing our best to provide consistency for our clients and their loved ones. We encourage families to work with their Care Manager to provide timely assistance during care. Safety is of utmost importance to Home Instead. Please reach out to us directly if you would like to discuss your concerns further. Sincerely, Danielle Barth Managing Director

    Bees and Honey


    October 21, 2020

    I am a current client of this provider

    Staff arrived on time at every shift. They would ask me specific what I needed them to do for my mom: bathroom, getting ready for bed, dressing, listening to what mom wanting them to do, fixing meal, washing dishes, sweeping the floor, making the bed, starting the laundry, folding the clothes, waking mom up, massaging her legs and arms, help with bathing, help with changing, and caregivers gave instructions how to turn her over. They were all very respectful, eager to do more, always concerned about her well being. Gentle, kind, and caring.



    March 19, 2020

    I am a current client of this provider

    I have somebody part-time from Home Instead Senior Care. I'm okay with what I have right now. The caregiver does a really good job. My husband's pretty much all disabled, so they help with feeding, getting him up and down, changing clothes, bathing, and personal care things.



    February 13, 2020

    I am a current client of this provider

    Excellent caregivers. Very supportive staff in Hillsboro. Quick to respond.



    February 10, 2020

    I am a current client of this provider

    All the caregivers do a great job and very caring.

    The Chason Family


    February 4, 2020

    I am a current client of this provider

    We were so impressed with Home Instead's 1st choice for a caregiver with our loved one with Lewy body dementia. His face lights up every time she is around. I love these guys for picking such a perfect person to spend time with our loved one! Little hint: Tell your initial case worker even the most minute details so they can try to get the best fit for your loved ones.



    February 4, 2020

    I am a current client of this provider

    My experience with Home Instead has always been positive with so many caregivers I've had going on 5 years. All of us have different needs. I'm not able to physically clean like I used to or go on errands. I am always grateful to have whoever is scheduled, seeing to it that everything is taken care of. The whole team at Home Instead really does go out of their way to personally help in any way they can. They arranged a few times to help fix something when I had no one else to do it. If anyone out there requires care for physical in various situation, give Home Instead a try. You'll be glad you did!



    October 5, 2019

    I am a past client of this provider

    For five years, Home Instead with your dedicated and cheerful caregivers made it possible for my husband to live here at home until his death. Thank you!

    Nathan S.


    August 7, 2019

    I am a past client of this provider

    A few years ago, my mom developed severe arthritis in her knees and started to struggle with things like cooking, cleaning, and household chores. But, she wanted to stay in her home. So, we hired Home Instead and they did an incredible job. Their staff always treated her with respect as well as compassion. Their caregivers became her friends. They truly care about helping people!



    July 27, 2019

    I am a current client of this provider

    I cannot speak highly enough about this agency; they are lovely. The care I have gotten is fabulous. I'm very pleased and I have been taken care of. I have been given help with walking, which is my primary concern, and initially I was taken care of physically. The care I continue to receive is light housekeeping and anything I have questions about is very easily and well answered.



    June 18, 2019

    I am a current client of this provider

    They are very supportive of their CAREGIVERS! Training available, also library of books and games for use by caregivers and with their clients.



    October 24, 2017

    I am a current client of this provider

    Home Instead can supply caregivers 24/7. They are careful to find the best fit for your loved one, and are understanding and flexible if the “fit” isn’t right. Caregivers are honest and trustworthy. Home Instead takes care to see that their caregivers are fully trained for the clients’ needs.

    W. Miller


    October 17, 2017

    I am a current client of this provider

    Home Instead has a team of people that really seem to care about your needs and are very willing to work with you on concerns. They work hard to make sure a caregiver is always available. I feel more relaxed knowing they provide excellent care.



    September 25, 2017

    I am a current client of this provider

    I am having very good experiences with Home Instead, they are very attentive to our needs, my husband has parkinsons disease & needs assistance & companionship, mainly to make sure he doesn't fall or hurt himself, they feed him meals, help with our pets, have taken him to the Dr. and even small things around the house! when there was billing misunderstanding, they resolved it immediately. I really am happy with the service. Vicki



    July 19, 2017

    I am a current client of this provider

    Very professional and easy to work with.



    April 23, 2017

    I am a current client of this provider

    Scheduling is flexible. The staff work hard to ensure a good fit with the caregivers and myself. Any issues, schedule changes, special needs are dealt with quickly, painlessly and professionally.

    Wheel Chair Dave


    January 23, 2017

    I am a current client of this provider

    All the personnel at Home Instead have been very helpful. We especially like the managers we have met, Todd and Danielle. Our helper, Amber H., has made our life so much easier. Amber is always happy and solves our problems.



    January 23, 2017

    I am a current client of this provider

    Home Instead has given me peace of mind. Their caregivers have been dependable and taken great care of my mother. I feel confident she is being well cared for.



    November 22, 2016

    I am a current client of this provider

    I am using Home Instead. The caregivers come in the morning and in the evening to help me in and out of the bed. They help me do the laundry and anything else that I decide I need. I have been using them for three weeks. I have multiple caregivers, and each one of them is willing to do anything. None of them have idle time. They always want to do something. They are very careful with what they do, and they go extra miles for me. I am well-adjusted with them. I chose it because the girl that comes out to talk to me about it is very thorough in what they can and can’t do.



    November 12, 2016

    I am a past client of this provider

    Home Instead caregivers were professional, courteous and all around wonderful to my husband in his final days. He enjoyed each of them. Thank you so much!



    May 11, 2016

    I am a current client of this provider

    I’m using Home Instead a couple of days a week. For one thing, I liked the social worker that came out and talked to me. I was in rehab, and she followed up with a call and came out the day I came home. They mostly just help me with my house and cooking, shopping, and taking me to the doctor because I had home health coming in until last week. I like my caregiver a lot. We’re very compatible, and she’s not pushy or anything. She usually just asks what I want to have done and does it. The scheduling had been good.

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    Services and Amenities of Home Instead - Hillsboro, OR in Hillsboro, Oregon

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Hillsboro, OR in Hillsboro, Oregon

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Hillsboro, OR

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