I would not recommend Cleveland Clinic Hospice. I am still waiting for a callback for over a year! Because my mother had memory issues, they were asked to call me (i had healthcare power of attorney) to schedule appointments. They constantly called my mother, which caused great confusion, and over the 6 month period of care, this happened all but twice with weekly visits! Extrememly frustrating! The chaplain was the best! Without him, I'm sure we would have gone with a different hospice facility. My mother was able to remain at my home and I believe because they knew I was there 24 hrs. a day, the care was lacking on their part. The aide that was sent to help with personal hygiene was a smoker who wreaked of cigarettes and my mother was dying of lung cancer. She was very nice but the smell couldn't be tolerated so we had to stop her visits. The night my mother passed, we couldn't reach the 24hr line because they had "computer issues" and nobody could get to my house for several hours after she passed. Very traumatic for the entire family. After she passed, we never heard one word from Cleveland Clininc Hospice. I had to make several calls because I had medical supplies and medications that I did not know what to do with. They did come immediately to pick up the hospital bed. I finally received a call on Christmas Eve...(my mother passed October 16th!) from a nurse responding to a complaint I had left approximately 10 days after she passed. I told her my concerns, she was very understanding and apologetic. She told me she wanted to follow up with the RN assigned to my mother and the aide and would get back to me asap. I also told her we had boxes of brand new supplies and she said they would call me to schedule a pick-up. Today is January 17, 2015, my passed October 16, 2013!!! Yes 2013!!! The call I recieved was December 24, 2013!!! I am still waiting for a follow-up! I since have donated all supplies to a local senior center. Make no mistake, the RN was very very nice, and obviously the entire family formed a friendship with her. You would think that having shared the most intimate experience (passing of a loved one) that person might have called the day she passed and expressed condolences. Nothing! Nada! I would never recommend Cleveland Clinic Hospice to anyone! Western Reserved Hospice would be my choice if these services were ever needed. Today I received a brochure addressed to my mother from the Cleveland Clinic stating she hadn't been seen in any of there offices recently, and they hoped she would keep them in mind for future medical care! Well I hope they haven't seen her recently, because she passed over a year ago! Wouldn't you think they would have removed her from there database? Or at least from their mailing list??? Enough said!