Right at Home Wilmington, NC

Alexander C

They are here when we need help. If they don't come, it would be very difficult to help my husband. We haven't had any problems. I like that the person comes on time and does the job that they've been hired to do.

Provider Response

John R_56

The most helpful part is the aide takes a lot of ordinary jobs off my hands that consume a lot of my time. I like that they are easy to contact.

Gloria W_12

It was positive because I didn't have to worry about being late, they were so punctual and the person stayed there until I was finished. I have been talking to Jennifer and she was the one I talked with about setting up a driver and she was just very punctual with getting everything done. I did call another agency and they had a 4-hour minimum. Right at Home did not have a 4-hour minimum.

Rita T_2

They have been reachable, they accommodate time changes and they listen. Everyone has been very receptive, helpful, and supportive.

Tim R_3

They helped her tremendously with her daily things. The people that work with my mother, they are good people and help her.

Beth P_8

They are there to help and care for him. I specifically like the people at the main office. They are informative and upfront.

Marsha R_2

They are always able to provide consistent caregivers. We are able to get out and do other things. They provide excellent care.

Provider Response

Chinita M

They make sure his room care is where it needs to be. I like their friendliness.

Anonymous_7579

They are just there to hang out, but it is good they are there. The lady gets along with my mother.

Provider Response

Kathy L_25

They have made my experience positive by allowing me to be able to take time off for myself. I like that they are very reliable. I never have to worry about a caregiver not showing up.

Provider Response

Anonymous_2234

They give me a little time away, she is getting good care when I am away. I like that they try really hard to provide you with the right people. They are professional and caring.

Anonymous_7368

They take care of my aunt. They are very detailed oriented, kind, and professional.

Loretta A_1

They're always on time, always here, and always pleasant. They perform the tasks they told me they would. I like their concern and care.

Provider Response

oliviad

Absolutely fantastic company that provides at home caregivers. Excellent caregivers, wonderful staff. I can go to work and leave my mom at home with their caregivers and feel completely comfortable and no worries. The office staff is a pleasure to work with and they are on top of things, always. I highly highly highly recommend Right At Home! -olivia

Provider Response

Sheila H_4

They've made my life easier by handling scheduling and make sure someone's there. I like the quality of the caregivers.

Provider Response

Sheila Hanby

Right at Home has been caring for my Mom for almost 2 years. They are ALWAYS there when I need them and their staff and caregivers are amazing, kind, and very caring. They have very experienced and dependable caregivers. If you or your loved one is in need of home care, you want this company involved from the start. They are the best!!

Provider Response

Michael L_27

They help me most by sending a great caregiver to help me shower. They are excellent. The woman I have is very efficient. She comes in and knows what she has to do.

Provider Response

Scott G_9

It is a great relief for us and has been very positive. I like that the caregivers are prompt and pay attention to details.

Provider Response

Pam S_12

They have provided care I need. I have no complaints with them so far.

Tammy L

My deepest appreciation for your outstanding services. Always kind, caring and compassionate. You treated our father, like family, with respect and humor. He was able to keep his independence, his dignity with your help. Thank you for everything. Especially want to say thank you for being with him at the hospital so he did not have to be alone. That means more to us than you will ever know! Thank you!

Provider Response

Anonymous_6654

They were very helpful, assisting me getting in and out of the shower. It was a good relationship.

Provider Response

Willie H_4

They help me the most by doing my showers and they help dress me. I like that the agency takes good care of me.

Anonymous_6671

They help her get down to the dining room. I like that my grandmother seems to be satisfied with the caregivers.

Melanie P_3

I would have to put my loved one in assisted living if it weren't for their services, so they make a big impact. They are very dependable, so I would recommend them.

Provider Response

Roy M_3

They make him feel like he is part of their family. I like that they call me all of the time and I feel like I know them personally.

Provider Response

Beth P_6

Their representatives are very polite and helpful. They usually do what they say they're going to do.

Provider Response

Sherry S_7

They provide the care needed. The management is good.

Sharon W_22

They come and help me with things like giving me a shower and take out the trash. I would like same caregiver to come consistently.

Sharon J_4

Rochelle looked forward to the caregiver coming. She did some cooking for her. I liked that they had good caregivers. I do not know what they could have done better.

Peta J

I have nothing negative to say about them. I like that I have no complaints about them.

Charles S_29

The caregiver has helped the most with cleaning. I like that the caregiver takes care of my wife and does a good job.

Provider Response

Teresa B_11

They have made it positive by providing the caretaker that suits my mother's need. I like the quality of the caretakers.

Provider Response

Anonymous_6088

It made things easier because it helped me not have to worry about having a ride to my procedure. When they say they will bill a certain amount, they should only bill that certain amount.

Provider Response

Janet J_3

They provided the reassurance and comfort i need that mom is taken care of. They are easy to work with them.

Provider Response

Bernice G_2

They have helped the most by getting him bathed and putting his clothes on. I like that they are all really nice people.

Karen B_37

The client is still the same and is not going to change, despite them helping. She has neurological dementia. They are very friendly and they are very helpful.

Ronnie W_1

The provider has helped the client with bathing, dressing, and making sure his daily needs are met. I like that have been attentive.

Jack H_8

They are on time every day, they come in and they are another friendly face for my dad. My father really likes the people that he deals with and the people are very nice to him.

Charles G_18

I need more consistency from our caregivers showing up. I would like to see more consistency.

KZinNC

I used round trip service to my medical appointment. The staff driver arrived on-time and provided a safe and friendly round trip. This agency provides great personal service. I will use this A+ service again.

Provider Response

Anonymous_4957

The care being given to our mother. She is maintaining her well-being. I like the consistency of caregivers and I like knowing the timing I receive.

Nancy O_10

They have sent quality aids and they have always been there for us. They are very responsive with my father's needs.

Provider Response

Mary E_25

When they came to gather my mom's intake information, the interview was very helpful. They are easy to get in contact with. They are always available to answer the phone.

Anonymous_5613

They have been helpful for my mom and they have had a positive impact on her. There should be more consistency, some are experienced and professional and some are not so much.

Judy S_35

Right at Home has made my experience positive, because it can give my step-father a break and give him a break to run errands and do what he has to do. I like the way that it's set up online, that we can check things. I like how they fill the time and log on what's been done. I like the set up of it. We've had no problems with the people at Right at Home.

Terry H_9

It's allowed our husband and I to do some stuff that we otherwise would not have been able to do. They provided us with our care for my mother-in-law for a little over a year. They have been very helpful in sending somebody.

Jill S_4

The client could not have gotten clean on her own. They were convenient to have come over.

Dana J

The kind of service they provided really helped us do our jobs. Everyone was very open and willing to help as much as possible.

Kathleen C_5

They provide someone to spend time with her since I work a lot and am asleep when she is awake. Some of the people I have dealt with have been very sincere and genuine.

Wilmington

Right At Home has wonderful caring employees. When I first started looking for companion level care for my brother, I was getting discouraged. Most agencies put me off saying it would be 6 weeks or more before they can start. The first time I spoke with Katie at Right At Home, I was impressed at how carefully she listened and actually cared about what I had to say. I had the opportunity to speak with several people over time and each and everyone one of them treated me with respect and compassion. Right at Home was able to start the Companionship care immediately. They are very easy to talk to and proved to be a wonderful choice for my brother. I was blessed to find them.

Lucy F_2

They provided me with a CNA who can take take care of my mom. I like the way the office staff works together as a team.

Kathleen M_27

What I need and what I was told and what showed up were 3 different things. They had a total breakdown with communication on multiple fronts.

Provider Response

Bernard "_1

They give my wife a shower. It served the service I needed.

Ann B_17

I know I am in good hands with my caregiver. I like this agency because everyone is very nice and they really care about me.

Carol P_7

When they come they are really great. They come in and check in to make sure I'm ok and they get things for me. Sometimes people don't come when they say they're coming.

Judy M_17

They give me relief so I can walk away and not have to worry. I like how they call when someone is going to be late and they follow the care plan.

Guy S

They are always here and help me with what I need done. They are here on time and they are very considerate.

Anonymous_4543

They need to do what they say they will do. They need to have integrity.

Provider Response

Jacqueline "Jackie" N

There is nothing I can think of they could do to make my life easier or have a greater impact. I don't have any recommendations for this. I don't know yet because I have only had one visit. They were good as far as giving me what they're able to do for me. They could let me know if a caregiver will be coming or not for sure though.

Holly R_2

They really help me for myself. My mom now expects them to come in, it's another person for her to talk to. They're punctual and on time with her medication.

Laura D_9

She is very good and takes initiative. I like that they help Thomas with his day-to-day.

Anonymous_5042

I haven't had them for that long. They are willing to do anything that I ask them to do. The candidates are superior.

Dee L

One day they had a caregiver call out and they could not find another one to come so they sent us an office staff to give him a ride to his cardiology appointment. I like that they had a really good caregiver that comes.

Trey M

They save me a lot of time and effort. I like that they I can get a hold of them.

Heike S

They have been flexible and provided support to the family as well as the person being cared for. I feel like they are responsible and they try to find a good fit for the client and caregiver.

Tony M_2

They have really helped by just being here and getting her ready for the day. They were there when she passed out and they got her to the hospital. I like that the portal they have.

Linda A_17

The caregiver that we had was very nice. The services were very useful for me. I liked that they were personable.

Joan W_14

I'm not in the area and I have to trust them. They do what they can when they can. The patient is difficult and they struggle with staffing. They're doing well with what they have. It depends on the patient. Sometimes the client won't let them in.

Dwight H_2

They wash and fold my clothes. They get to know you personally. It is more than just a job. They have a caring nature.

Mary J_35

They were only here for a few days, and it could have been better. I wouldn't have changed anything though because they did the best they could. They were very helpful. My husband just wouldn't let them stay. They were very polite.

Elizabeth M_23

They take out my garbage when they come. They do my laundry for me and are doing a nice job.

Lee B_7

They make life easier by helping Dot with personal needs. I have already recommended them to other people. They are attentive.

SMidkiff

I was pleasantly surprised with the compassion and care we received from the very first phone calls with Lacy and Jennifer. What a blessing to have such kindness extended to our family during our time of need. We were looking for temporary respite care for the primary care giver for Mom. They delivered a wonderful service to our family. I highly recommend Right at Home for your Respite Care needs!

Jack F_2

She was brand new and we were learning together. She just needed to learn what to do.

Dennis G_10

They were willing to work with me anytime I needed to change the schedule. The owner was very attentive to my needs and her staff.

Linda H_37

I know they take care of her and I don't have to worry. They also call me frequently to give me updates. They take great care of her and they keep in touch with me on what's going on.

Karen S_27

They help her get a shower. Everyone they have sent is friendly and helpful. My parents really like them.

Larry C_9

They would take care of me when going to the restroom and they helped cook meals for me. They came by and checked on me and made sure everything was alright and came and sat with me.

Grace P_1

I did not use for daily services, just for a ride to and from my surgery. However, they did a great job and if I need any further help, I would definitely call them. They really responded to my needs, were nice and accommodating. There was no hassle whatsoever. My driver was very nice and helpful.

Mary G_23

It has been a big help to me. They have been very helpful overall.

Carolyn R_9

She helps me take a bath. Right now I am still not allowed in the tub because of the fall risk. I am very happy with whom I have with me. She is wonderful. I don't really have any complaints.

Ruth B_15

We've gone through a lot of different caregivers that have not been up to standard. I like that we had to the change the schedule, and they work with us.

Jacqueline J_1

The services provided me a break from caregiving. The office staff was wonderful about staffing when I needed someone.

Vicki C_3

They specialize the care for her. They provide human interaction. I like their response time.

Peggy H_6

My loved one needed more care than Right at Home could give. They were not comfortable dealing with my loved one. It took two caregivers to assist my loved one, so it wasn't a good fit.

Gerard M

They give her care that I couldn't do. They're easy to get a hold of, easy to work with.

Maxine U_1

I really didn't see a whole lot of difference. They were supposed to help him with a bath, but that was all that they did. They could have improved on the time.

Anonymous_3865

The most helpful part is that the caregivers are easy to work with. I like that they are friendly.

Anonymous_1252

I don't know what I would have done without them. They had just wonderful caregivers. I was able to compare them with other agencies and Right at Home had more competent caregivers than other agencies.

Denise R_3

They socialize with him and clean him. I can't seem to get enough people to take care of him in his facility. Sunday mornings, there is no one to take care of him.

Pamela E_1

They did what they could do. They were very helpful. I appreciated the services.

Anne D_7

It's nice to know there are still good people in the world and I found that in all the ladies that I met. They made me feel comfortable, and made me feel like they knew me which was very important.

Rose Q

I don't think I could have done it without them. They were so wonderful to me even in emergencies. They were super.

Molly E

Sometimes they recommend things to me. They are very patient with me and I like them.

Susan N_5

They allowed me to get some sleep while they were here overnight. I think their billing could be improved, that was an issue for me, not the care.

Herman D

She was not taking her medications and they are making sure that they take care of that now. They time their visits to make sure they work with her schedule. They do a really great job with my aunt. She loves them to death and I think they feel the same way about her.

Anonymous_3114

My husband likes to go to McDonald's everyday, and they take him so that I don't have to do it. I need more communication from the agency itself. When I have worked with other agencies, they have come out on a regular basis to look at the plan of care and see if anything needs to be adjusted.

Erin S_4

It gave me security knowing that they were being taken care of. I also got to know all the caregivers, and they kept me informed about what was going on. My daughter's mother-in-law and I told her about Right at Home. The caregivers are caring and do what they are supposed to do. I was always able to go online see exactly who was with them and when they checked in and out.

Berta T

They help me get in and out of the shower. I would recommend them.

Susanne B

They were absolutely needed, especially at night. They would make sure that he didn't get out of bed. They would help him go to the bathroom. They are very professionally organized. They respond to what we need, and they are always available.

Majorie "Marie" H

They were friendly. There is not much they could do to improve. Their average aide is pretty good. They did what they were supposed to do.

Bob W_12

It did not affect my life that much because it was just a ride. They were here on time, waited for me while I was having the colonoscopy, and then drove me home.

Cindy C_6

It gave me the chance to get out of the house, and my mom had someone to be with her. There was one girl who came over who I just loved.

Cindy T_2

It usually does make a big difference. I am at work all day, so having them is great. From what I have heard, they are generally pretty good.

Paul P_2

I don't have to worry about my mother or get her lunch because of the services. I like the girl the agency has sent because she's really good and conscientious.

Taylor B

We know my mom is in good hands, and we get feedback on the portal. I like that the staff are caring and can tell it is not just a job.

Dolly M

They just helped him exercise and walk as long as he could. They were very dependable.

Nancy W_13

The young man has early stages of Alzheimer's, but they have as good of an impact as is probably possible. They respond quickly to any needs or changes. They are also very professional and caring.

Denise W_1

The owner has taken a personal interest to check in with my mother and take her to some activities in her building. The owner of the agency has been happy to talk with me and follow up.

Erin S_3

They've turned my loved one's life around. I'm in a different city, so it's good to know that the caregivers will check on my loved one and get them ready for the day. They have a website so that I can see the notes the caregivers leave. They are very caring, and they work with me every day. They help me with appointments and adjusting the schedule.

Lisa M_14

The agency does a good job, and they take good care of me. They do whatever I want or need. The agency is accommodating and acts like they know what they're doing.

Lori D_6

She can handle his personality wonderfully. She takes on everything that my dad needs.

Mickelene "Mickey" S

They helped me by being there when they were supposed to be there and doing what they're supposed to do. They were kind, sweet, and caring.

Anonymous_2617

They helped the most by fixing food for me during that first week I needed them. I probably wouldn't recommend them. I would like the care of their caregivers to improve. I found it very upsetting that this woman was having to do so much work. My care was fine.

Lisa M_12

It's been a huge help, and it's really improved their quality of life. My parents really like the lady that comes to take care of them. They've been really responsive when we've called the office. After the first week or so, they called to see how things are going. I appreciate that they follow up. They've been really good.

Joan S_23

My mom only had someone come out once a week to take her out. They were very friendly and kind to my mother.

Craig W_1

I was pretty much on the recliner sofa for 24 hours a day. I didn't have to get up and go to the kitchen and show them where everything was. I needed some help. The few ladies that came in were very good. They had to make meals.

Helen K_5

They help her the most by making Helen comfortable and by giving her confidence. I like the representative that they sent out, and the quality of care.

Sharon K_5

They were there for him if he needed anything. They would fix him a sandwich or sit with him. They take very good care of my husband, and he likes them.

Anonymous_2379

It was very necessary because when I first got home, I couldn't even dress myself. If I wanted to shower, I needed them. They were reliable.

Don B_4

They are not really here enough to make a big difference. My loved one is very hard to work with in terms of making a difference. One of the providers from Right at Home has been one of the only ones to get him in the shower. I would definitely recommend them because they are very coordinated.

Betty-Sue K

They gave me comfort that my mother was well taken care of while I was not around. They made me feel that they were personally involved in the care of my mother and had our best interests at heart. They were more like a family member than just someone working there.

Cam M

I can get up, go to the bathroom, and bathe now. They are friendly, patient, and right here for me.

Theressa R

They replaced a trusted friend in picking me up after shoulder surgery. They were professional, prompt, kind, and had knowledge of the situation.

Carlotta S_1

It's the only way my husband and I can get some time together. They arrive on time and they are responsible with what they do.

Janice C_2

They're helpful because they give my mother a shower, and she isn't able to do it herself. With my health issues, I can't do it. They could have a little more communication with me. I would like to be informed about things. They've changed up a lot of people and I would like to know when people change because my mother has problems with her short-term memory. I would like to know what caregiver is coming.

NormaGene D

Their presence was the most helpful so we could continue with what we needed to do. I liked the communication and timeliness.

Sabra L

They are my arms and legs. I like that they are very dependable, and they work with me very well.

Theresa B_5

They make my life a whole lot easier because I need help with using the bathroom. They're right there and they know what to do. They're willing to help, they're extremely friendly, and they don't talk about their other clients. They're extremely professional.

Anonymous_297

I couldn't put a price on it. It gave me an escape for 4 hours. I liked the care of the caregivers because they are just awesome.

Sally W_1

It makes my life easier because my dad is taken care of. When they get me the right caregivers, the care is outstanding.

Mardi A

They give me a break every week when they come. I've been very happy. The caregiver that they send is very sweet and caring. She is prompt, which is good.

Cathy O_1

It has been pleasant, positive, and encouraging. I like the person that is the administrator. I can get in contact with them immediately. I don't even have to call. I can text them, which makes it feel very personal so I can get answers quickly.

Luke J

Some people don't like being cared for, but the caregiver was spot on and always were there to answer questions. The owner was very personable, and the people that came over were nice.

Christine D_3

The services keep my loved one happy. They are easy to work with.

Anonymous_1647

They picked me up and took me to an appointment and took me home. The little interaction I had was excellent. They did exactly what I needed.

Martha I

I'm beginning to feel better about myself because my caregiver helps me with getting dressed. There were days when I couldn't even get my socks on. My caregiver is very polite and kind. She has a good heart, and she has helped me out a lot.

Beverly B_7

They helped me with everything, not one specific thing. Whatever I needed, they helped with. I like the caregivers that came. They did a good job.

Sheryle B

The services helped me the most by providing companionship. I liked that they were very prompt; everyone showed up when they were supposed to. The caregivers were very kind and I felt safe. They took care of my needs well, and they were reliable.

Anonymous_1509

There was one caregiver that my loved one loved and they made a huge difference in their day. My loved one appreciated them. Part of the problem was that some of the caregivers did not show up.

Lois P_4

I have been able to go out of my house more. My caregiver knows what to do and will go do it.

Thomas B_5

They help me with taking care of medicine. They are doing pretty well, but they could touch up on some things. I would like to sit down and talk to somebody about these things.

Elyse B

She comes periodically, and we use them as a respite for us. It's great to have that service so that we can go out. I really love the caregiver they sent.

Jennifer R_1

I wish I could have her for more than one day a week. My caregiver is awesome and caring and attentive.

Linda S_16

They have given me freedom. They are reliable, and they are wonderful people.

Kathy J_3

They are taking such good care of my mother. It has made everything easy. They are very compassionate, helpful, and they give me a lot of feedback. They have been just wonderful.

Michele H_2

Her caregiver was great, wonderful, and kind. The caregiver was great and helped her with all of the tasks that she needed help with. They were very receptive and there was good communication.

Earlene C

She is just helping me with my bath. They are highly respectable to their clients, and they are very caring.

Lynn M

A greater impact would be an increase of staff members to accommodate last minute needs. Right at Home does a great job matching caregivers to clients and goes above and beyond to meet our needs.

Michael K

I just moved my father into my home a few months ago, so everything changed. The impact was major because I actually had some help. They provided a good service. The only thing that was difficult was that Right at Home was not in the same city, so we had trouble with the caregivers making the commute. They would be late or they would leave early.

Dan K

I call on them when needed. It is outstanding how they truly care about my loved one and I. They go out of their way to accommodate our needs.

Barbara P_18

Short-term, it had a good impact on his quality of living. They are dependable and they are good about checking in with the family. They made sure that we were satisfied with the services.

Vincent C

The caregiver that came was wonderful and we had a wonderful experience with them. When we need them again we will call them up. I couldn't do it with out them. They took care of my husband and I can't anymore.

Cheryl C

They take me where I like to go without any questions. They do what I ask them to do. It's made a big difference. I live in assisted living, and there's a lot of places I can't go because they don't have a van. I have my own and they take me to certain places.

cldaustin

I'd like to offer a very positive review for Jennifer and Ashley of Right at Home in Wilmington, NC. My father has Alzheimer's and many of the associated challenges (both for me --his daughter--as live-in caregiver--and any in-home, third-party assistance.). Right at Home has been incredibly professional, provided quite good communication, and ensures unusually thoughtful, careful, and responsive staffing for in-home care a couple of times a week (to give me a break). Jennifer and Ashley LISTEN and have provided one of the best caregivers/experiences I've tried within the past year. Unlike a few other providers for home healthcare and continuing help, they work to match needs, personality profiles, etc. (Rather than the more typical, "here is a "body" for this week/day or the next, ever-changing staff, and last-minute scheduling/staffing changes.). Regretfully, our current "helper" must take some time off for personal reasons. Jennifer and Ashley are working to not only provide a suitable replacement, but they are having the replacement "shadow" our current caregiver. They are aware we will have to see how my dad interacts with a female vs male caregiver. I realize this has been a long review, but I believe these guys deserve a more in-depth review than most "one-size-fits-all" providers.

Rae M.

I'm very pleased with the care that my 94 year old mother is receiving from Right At Home Wilmington. My mother suffers from dementia and had a very difficult transition to a new memory care facility when it was necessary to move her from Ohio to North Carolina. The initial facility didn't work out and Right At Home came into the picture when she had to move a second time within 2 weeks to a different facility. They are initially providing 24 hour companion care to assist the facility staff in helping her adjust to another new home and I plan to continue to use their services in a reduced capacity even after she is settled. The owner, Jennifer, and her staff have taken a very personal approach to the care they provide, treating her with respect and love. I live an hour away and in so many ways they have gone above and beyond my expectations from having a beautiful bouquet of flowers in her room on move in day to actually taking her laundry home and washing it when the facility's dryer broke and her laundry backed up. In addition they serve as my 'eyes and ears ' since I am not able to be there on a daily basis. I am very pleased with the individual caregivers that have been assigned to my mother. Jennifer has taken great care in selecting companions of varying ages that truly have a calling to work with not only the elderly, but especially with those suffering with dementia. The caregivers understand the disease, are able to see beyond the difficult behavior it causes and connect with the person my mother really is. In addition the owner has made it clear that she is available whenever I need to touch base even on weekends. During a very difficult time for me and my mother; God provided Right At Home Wilmington in answer to my prayers.