BrightStar Care Milford / Framingham

Offers Home Care

66 Reviews
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BrightStar Care Milford / Framingham (800) 973-1841
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Reviews of BrightStar Care Milford / Framingham

66 Reviews Write a review

Home Care Reviews for BrightStar Care Milford / Framingham

September 10, 2020

By Anonymous_4056

I am a past client of this provider

My loved one was at their end and they had a nice, comforting attitude. When I went to book the services, they were wonderful. They were compassionate, thorough, and I was very comfortable.

August 18, 2020

By Dwight G_2

I am a current client of this provider

They have helped me the most in checking in on me and asking me what I really need. I like that the company is very attentive.

June 10, 2020

By Eileen G

I am a past client of this provider

It really helped, I only had them 4 days. They helped us so we could sleep at night. I would definitely recommend them, the caregiver was out of this world, she was excellent.

May 26, 2020

By Marilyn D_2

I am a current client of this provider

I've started feeling a lot better now that I've been receiving my iron infusions. I'm able to do things I wasn't able to do before. My nurse is wonderful. She's very friendly.

May 20, 2020

By Alessandra S

I am a past client of this provider

Often times I felt like I would give specific instructions to the person that was in charge of the aide and the aides wouldn't get those specific instructions. They really made an effort to keep placing people.

May 20, 2020

By Matthew C

I am a past client of this provider

They could have been more considerate, and have better communication. I had called the company and talked to the vice president and the owner of the franchise and nothing was ever really resolved.

May 11, 2020

By Anonymous_3755

I am a current client of this provider

They come consistently and I'm really grateful that they're hanging in there. I don't know if they can improve their services. Occasionally we have someone exceptional, but it's usually just average workers. They could maybe just use more training.

April 16, 2020

By Karina C_1

I am a current client of this provider

They provide a service that us family members can't do. The communication and staff is good.

April 09, 2020

By Anonymous_2190

I am a current client of this provider

I'm comfortable with the nurses that come to see me. I like that they are flexible in the scheduling.

March 20, 2020

By Anonymous_3509

I am a past client of this provider

It was just situational so there was not a lot for the person to do. We were able to obtain care so quickly. The flexibility and that they didn't have a sales push.

February 12, 2020

By Anonymous_3304

I am a current client of this provider

The nurse is flexible fits our schedule. She is excellent. The nurse has been excellent to us.

February 10, 2020

By Nancy_2

I am a current client of this provider

It allows our family members to take my dad out for the day, without having to worry about the laundry or cleaning. It also allows my dad to have company and someone to converse with. We like the fact that we can work with them and get a consistent aide.

December 17, 2019

By Sandra M_3

I am a current client of this provider

The most helpful thing is doing my IV infusions. I've gone eleven weeks without being sick. I have no problems, and everything is perfect.

December 12, 2019

By Mitch H

I am a current client of this provider

If they can't make an appointment, they should call the night before. They do a nice job, and the communication is good.

November 14, 2019

By Anonymous_2761

I am a past client of this provider

They helped her the most by doing basic needs. She is very immobile and can't easily feed herself. There were some people that were very good, and there were some that we not so good.

November 14, 2019

By Cynthia (

I am a current client of this provider

It is very helpful. I have to run a dance studio, and my mother is 100, so she can't help. He changes him, cooks meals for him, and will put something on for him. He does all that he is supposed to do, but it would be nice to have him clean up more and get the laundry done. We definitely need him. We only have one person now from BrightStar that knows what he is doing, but he leave a lot of things undone. For example, my brother is bed-bound, so if anything spills, it stays on the floor. The aides that come the next day have to clean it up.

October 21, 2019

By Carol D_14

I am a current client of this provider

It makes a big impact because I can get out of the house once in a while and get a rest from the drudgery of day and night duties for him. I have had bad experiences, but mostly good ones. Most of the caregivers are very good.

October 14, 2019

By LAURIE M

I am a current client of this provider

It allows them to stay in their home. They are flexible. The people they send are good with my parents.

September 19, 2019

By Pattie H

I am a current client of this provider

The services have allowed my mother stay in the home and be reasonably independent. They are efficient, responsive, and professional.

September 06, 2019

By Robert B_34

I am a current client of this provider

They have given her companionship. I would like if they had more staff.

August 20, 2019

By Anonymous_2277

I am a current client of this provider

We get the caregivers used to their surroundings. They are a major plus for my wife and I. We have two different caregivers. They are easy to get along with.

August 16, 2019

By Patti S

I am a past client of this provider

All of us were working, but we needed to do a blood sugar reading three times a day, so the agency made it very easy for us to get my mother's diabetes control. They were able to perform the tasks that we asked them to do. They made the experience extremely easy for us as a family in regards to caring for my mother's diabetes. They kept journals that the family was able to see.

August 14, 2019

By Tracy S_4

I am a current client of this provider

I need the infusion to create a protein that my liver does not generate to help my lungs. I had one nurse the entire time, and she is a really great person. It is nice to see her every week.

July 11, 2019

By Anonymous_2071

I am a current client of this provider

They are doing what they are supposed to be doing. They can take my mom out of the house and bring her to where she wants her to go. They take her to the gym in the morning and the mall at night.

June 07, 2019

By Anonymous_1947

I am a current client of this provider

They need to improve their consistency and communication. They could improve consistency of the visiting hours.

May 10, 2019

By John M_4

I am a current client of this provider

They need to have their people take more training. It would help a lot if they had more training. I have to show them everything and they send too many people out here at once. They need to have follow-up. They need to have staff training.

April 25, 2019

By John R_20

I am a current client of this provider

What they could do is come assist with more of the plan for the health care. Sometimes they are unsure of what to actively do with my brother, or who they are working with. I have given ideas but constant reminders and making sure they are prepared would be helpful. We are using them for memory care and they don't seem to have a grasp on Alzheimer's or what is entailed with it.

March 28, 2019

By Nancy M_2

I am a past client of this provider

I don't know how they could make things easier. I am very independent. I think they did what I asked them. They were not allowed to give my loved one their medications, and I did not care for that. I used them on a couple different occasions, and we liked the aides assigned. They did very well with my loved one.

March 07, 2019

By Helen M_14

I am a past client of this provider

It was a good relief knowing that I didn't have to be around. I couldn't have been there 24/7. As soon as she called and told them she needed somebody, they were there the same day.

January 21, 2019

By Anonymous_1271

I am a past client of this provider

Some of the caregivers did things that they shouldn't have done. They showed up, but the caregivers didn't always know what they needed to do.

January 14, 2019

By Anonymous_1146

I am a current client of this provider

They help the most by making sure that we get the monthly injections that we need. I like that they are friendly to us.

October 22, 2018

By Umesh R

I am a current client of this provider

I am now able to go out at my will. I don't have to wait for someone to take me out or plan my activities around other people. I like the follow-up that the caregivers do and the timeliness.

September 21, 2018

By Kirk S

I am a past client of this provider

They should consistently have the same caregiver. They should expect a different caregiver each time.

September 14, 2018

By Gene S_2

I am a current client of this provider

They send the caregivers and they come on time. We would like to have the maximum week's schedule through email done by Friday.

August 14, 2018

By Jennifer N

I am a past client of this provider

They could have taken care of my mother 100 percent. They were able to come to the house and help me with my mother. When they were available they were very helpful.

August 14, 2018

By Michael M_1

I am a current client of this provider

She is able to do things for herself, she just needs someone there to assist her. They have helped her the most by cleaning. I like that they are good with communication.

August 02, 2018

By Sharon H_7

I am a current client of this provider

I can't keep my home the way I want it by myself. I do what I can, and my caregiver does the rest. My caregiver cleans the things that I ask her to thoroughly. She will do anything that I ask her to.

August 01, 2018

By Melanie P

I am a current client of this provider

My spine is out and they help me a lot. They are very good.

July 03, 2018

By Joyce T

I am a current client of this provider

The provider could have a greater impact by them providing me a caregiver to come to me every week. A negative experience I've had is that they cannot provide me with a person to come and they don't understand the problem.

July 03, 2018

By William A

I am a current client of this provider

Prior to that, we had to stay up with my loved one for the night. Now they provide service through the night so we can sleep. They offer quality care and are very patient.

July 03, 2018

By Anonymous

I am a current client of this provider

My loved one has a home-maker come in and helps with their cleaning. The one thing that I would improve on is scheduling.

May 22, 2018

By Chuck B

I am a current client of this provider

Sometimes, they are understaffed and when one of the regular caretakers cannot make it in they have a problem finding a back up. They could have more trained staff available.

May 11, 2018

By Connie W

I am a current client of this provider

I don't have to rush home from work because I know someone is there to take care of my mom. They were able to find a nice caregiver for my mom that she liked relatively quickly.

April 10, 2018

By Emilia V

I am a past client of this provider

They did everything they could do in their power to help out with our needs. The services helped me in ways I cannot explain.

April 03, 2018

By Roberta C

I am a current client of this provider

There are not enough nurses and when they say they are coming, they don't. My caregiver is always on time and is able to make me comfortable.

April 02, 2018

By Jennifer M

I am a past client of this provider

They were very helpful, professional, and very detail-oriented. They worked around my schedule and were flexible when I needed them to be.

April 02, 2018

By Dean F

I am a current client of this provider

It is good to have someone here from BrightStar Care to count on. They have made life easier because my husband has dementia so it keeps him occupied and gives me a break.

December 07, 2017

By Bernard M

I am a current client of this provider

The caregiver we have from BrightStar Care is very competent, helpful, and polite. The services from BrightStar Care have made life easier by providing care for my ill husband, which has been helpful for me.

December 05, 2017

By Bertha G

I am a current client of this provider

I would recommend BrightStar Care because it's somebody to help clients. BrightStar Care has helped me because I have to have people give me rides to go to the senior center, the post office, the bank, and shopping.

December 01, 2017

By Anonymous

I am a current client of this provider

BrightStar Care does well because they try to get the caregivers here on certain days but sometimes I have to wait to get a caregiver. BrightStar Care has given me caregivers that I have had some problems with. I had to get rid caregivers before. Then I had to do the work all by myself.

November 22, 2017

By Geraldine K

I am a current client of this provider

BrightStar Care needs to find the right person for us, a caregiver with the experience that we need. Their staff could be better. BrightStar Care's services need to be provided by caregivers with greater capability and greater experience. We need more hours than we have.

November 16, 2017

By Theresa D

I am a current client of this provider

BrightStar Care has given me wonderful success. BrightStar Care makes life easier because I work so many hours and they make sure my mom is cared for.

November 08, 2017

By Henry B_3

I am a current client of this provider

BrightStar Care sent caregivers that weren't really trained. I was told they were trained, but didn't see much training to deal with our needs with Parkinson and dementia. It didn't seem like the caregivers ever wanted to do cleaning. I also had some money missing from our house.

November 06, 2017

By Ed T_2

I am a current client of this provider

I wasn't too happy with the caregiver that BrightStar Care sent me because I had to keep telling her to do thing over and over. However, I cannot criticize the company over the one caregiver that didn't do her job. I totally depended on my caregiver to do things that I cannot do myself.

November 03, 2017

By Virginia C_6

I am a current client of this provider

I would recommend BrightStar Care because they have great staff, and they are wonderful for me. If I ask the caregivers to do something, they do it without question. Having the caregivers from BrightStar Care has made life a lot easier on my wife and I.

October 25, 2017

By Jim M_8

I am a current client of this provider

BrightStar Care has been very good to us so far. The caregiver will help my mom with her medication and showers.

October 20, 2017

By Mike M_5

I am a current client of this provider

BrightStar Care does their job, and they know what they are doing. We have three caregivers right now, and they are all conscientious, and will jump in to do the work even when mom is asleep. BrightStar Care gives me some time off from caring for mom. They are there since mom can't be alone.

September 14, 2017

By Dorothy E

I am a current client of this provider

I am less likely to recommend BrightStar Care because the caregiver has not been doing their work correctly. I had to complain because the caregiver was doing crafts and scarfs at the table and not helping my mother. This week the caregiver did do the homemaking tasks such as changing the bedding. Everything was done when I came home this week. The caregiver could make a more positive impact by changing the bedding, cleaning the bathroom, helping with the dishes, and making dinner when I am not here.
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About BrightStar Care Milford / Framingham

BrightStar Care Milford / Framingham is an in-home care provider serving Milford, Massachusetts and the surrounding area. BrightStar Care Milford / Framingham offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

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BrightStar Care Milford / Framingham

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