BrightStar Care Milford / Framingham

My loved one was at their end and they had a nice, comforting attitude. When I went to book the services, they were wonderful. They were compassionate, thorough, and I was very comfortable.

They have helped me the most in checking in on me and asking me what I really need. I like that the company is very attentive.

It really helped, I only had them 4 days. They helped us so we could sleep at night. I would definitely recommend them, the caregiver was out of this world, she was excellent.

I've started feeling a lot better now that I've been receiving my iron infusions. I'm able to do things I wasn't able to do before. My nurse is wonderful. She's very friendly.

Often times I felt like I would give specific instructions to the person that was in charge of the aide and the aides wouldn't get those specific instructions. They really made an effort to keep placing people.

They could have been more considerate, and have better communication. I had called the company and talked to the vice president and the owner of the franchise and nothing was ever really resolved.

They come consistently and I'm really grateful that they're hanging in there. I don't know if they can improve their services. Occasionally we have someone exceptional, but it's usually just average workers. They could maybe just use more training.

They provide a service that us family members can't do. The communication and staff is good.

I'm comfortable with the nurses that come to see me. I like that they are flexible in the scheduling.

It was just situational so there was not a lot for the person to do. We were able to obtain care so quickly. The flexibility and that they didn't have a sales push.

The nurse is flexible fits our schedule. She is excellent. The nurse has been excellent to us.

It allows our family members to take my dad out for the day, without having to worry about the laundry or cleaning. It also allows my dad to have company and someone to converse with. We like the fact that we can work with them and get a consistent aide.

The most helpful thing is doing my IV infusions. I've gone eleven weeks without being sick. I have no problems, and everything is perfect.

If they can't make an appointment, they should call the night before. They do a nice job, and the communication is good.

They helped her the most by doing basic needs. She is very immobile and can't easily feed herself. There were some people that were very good, and there were some that we not so good.

It is very helpful. I have to run a dance studio, and my mother is 100, so she can't help. He changes him, cooks meals for him, and will put something on for him. He does all that he is supposed to do, but it would be nice to have him clean up more and get the laundry done. We definitely need him. We only have one person now from BrightStar that knows what he is doing, but he leave a lot of things undone. For example, my brother is bed-bound, so if anything spills, it stays on the floor. The aides that come the next day have to clean it up.

It makes a big impact because I can get out of the house once in a while and get a rest from the drudgery of day and night duties for him. I have had bad experiences, but mostly good ones. Most of the caregivers are very good.

It allows them to stay in their home. They are flexible. The people they send are good with my parents.

The services have allowed my mother stay in the home and be reasonably independent. They are efficient, responsive, and professional.

They have given her companionship. I would like if they had more staff.

We get the caregivers used to their surroundings. They are a major plus for my wife and I. We have two different caregivers. They are easy to get along with.

All of us were working, but we needed to do a blood sugar reading three times a day, so the agency made it very easy for us to get my mother's diabetes control. They were able to perform the tasks that we asked them to do. They made the experience extremely easy for us as a family in regards to caring for my mother's diabetes. They kept journals that the family was able to see.

I need the infusion to create a protein that my liver does not generate to help my lungs. I had one nurse the entire time, and she is a really great person. It is nice to see her every week.

They are doing what they are supposed to be doing. They can take my mom out of the house and bring her to where she wants her to go. They take her to the gym in the morning and the mall at night.

They need to improve their consistency and communication. They could improve consistency of the visiting hours.

They need to have their people take more training. It would help a lot if they had more training. I have to show them everything and they send too many people out here at once. They need to have follow-up. They need to have staff training.

What they could do is come assist with more of the plan for the health care. Sometimes they are unsure of what to actively do with my brother, or who they are working with. I have given ideas but constant reminders and making sure they are prepared would be helpful. We are using them for memory care and they don't seem to have a grasp on Alzheimer's or what is entailed with it.

I don't know how they could make things easier. I am very independent. I think they did what I asked them. They were not allowed to give my loved one their medications, and I did not care for that. I used them on a couple different occasions, and we liked the aides assigned. They did very well with my loved one.

It was a good relief knowing that I didn't have to be around. I couldn't have been there 24/7. As soon as she called and told them she needed somebody, they were there the same day.

Some of the caregivers did things that they shouldn't have done. They showed up, but the caregivers didn't always know what they needed to do.

They help the most by making sure that we get the monthly injections that we need. I like that they are friendly to us.

I am now able to go out at my will. I don't have to wait for someone to take me out or plan my activities around other people. I like the follow-up that the caregivers do and the timeliness.

They should consistently have the same caregiver. They should expect a different caregiver each time.

They send the caregivers and they come on time. We would like to have the maximum week's schedule through email done by Friday.

They could have taken care of my mother 100 percent. They were able to come to the house and help me with my mother. When they were available they were very helpful.

She is able to do things for herself, she just needs someone there to assist her. They have helped her the most by cleaning. I like that they are good with communication.

I can't keep my home the way I want it by myself. I do what I can, and my caregiver does the rest. My caregiver cleans the things that I ask her to thoroughly. She will do anything that I ask her to.

My spine is out and they help me a lot. They are very good.

The provider could have a greater impact by them providing me a caregiver to come to me every week. A negative experience I've had is that they cannot provide me with a person to come and they don't understand the problem.

Prior to that, we had to stay up with my loved one for the night. Now they provide service through the night so we can sleep. They offer quality care and are very patient.

My loved one has a home-maker come in and helps with their cleaning. The one thing that I would improve on is scheduling.

Sometimes, they are understaffed and when one of the regular caretakers cannot make it in they have a problem finding a back up. They could have more trained staff available.

I don't have to rush home from work because I know someone is there to take care of my mom. They were able to find a nice caregiver for my mom that she liked relatively quickly.

They did everything they could do in their power to help out with our needs. The services helped me in ways I cannot explain.

There are not enough nurses and when they say they are coming, they don't. My caregiver is always on time and is able to make me comfortable.

They were very helpful, professional, and very detail-oriented. They worked around my schedule and were flexible when I needed them to be.

It is good to have someone here from BrightStar Care to count on. They have made life easier because my husband has dementia so it keeps him occupied and gives me a break.

The caregiver we have from BrightStar Care is very competent, helpful, and polite. The services from BrightStar Care have made life easier by providing care for my ill husband, which has been helpful for me.

I would recommend BrightStar Care because it's somebody to help clients. BrightStar Care has helped me because I have to have people give me rides to go to the senior center, the post office, the bank, and shopping.

BrightStar Care does well because they try to get the caregivers here on certain days but sometimes I have to wait to get a caregiver. BrightStar Care has given me caregivers that I have had some problems with. I had to get rid caregivers before. Then I had to do the work all by myself.

BrightStar Care needs to find the right person for us, a caregiver with the experience that we need. Their staff could be better. BrightStar Care's services need to be provided by caregivers with greater capability and greater experience. We need more hours than we have.

BrightStar Care has given me wonderful success. BrightStar Care makes life easier because I work so many hours and they make sure my mom is cared for.

BrightStar Care sent caregivers that weren't really trained. I was told they were trained, but didn't see much training to deal with our needs with Parkinson and dementia. It didn't seem like the caregivers ever wanted to do cleaning. I also had some money missing from our house.

I wasn't too happy with the caregiver that BrightStar Care sent me because I had to keep telling her to do thing over and over. However, I cannot criticize the company over the one caregiver that didn't do her job. I totally depended on my caregiver to do things that I cannot do myself.

I would recommend BrightStar Care because they have great staff, and they are wonderful for me. If I ask the caregivers to do something, they do it without question. Having the caregivers from BrightStar Care has made life a lot easier on my wife and I.

BrightStar Care has been very good to us so far. The caregiver will help my mom with her medication and showers.

BrightStar Care does their job, and they know what they are doing. We have three caregivers right now, and they are all conscientious, and will jump in to do the work even when mom is asleep. BrightStar Care gives me some time off from caring for mom. They are there since mom can't be alone.

I am less likely to recommend BrightStar Care because the caregiver has not been doing their work correctly. I had to complain because the caregiver was doing crafts and scarfs at the table and not helping my mother. This week the caregiver did do the homemaking tasks such as changing the bedding. Everything was done when I came home this week. The caregiver could make a more positive impact by changing the bedding, cleaning the bathroom, helping with the dishes, and making dinner when I am not here.