"I receive the best care from Stephanie. I had many different CNA’s and I like her the best so she is now my only caregiver. Stephanie took the time to get to know me and help me regain my strength and independence while still staying in my home, she stands close by but she always has me do the things I am capable of and always helps on the things I am unsure I can safely do. Laci the nurse is very knowledgeable when I have questions and the owner Brian is so easy to talk to and get along with and responds quickly to me when I have changes. This company has allowed me to stay home and I couldn’t be more grateful!"

"I am using Interim Healthcare of Peoria for my mom. She needs pretty much everything because she can't walk. She had a stroke. They are doing everything for her, like helping her get on the toilet, go to the bathroom, get her into bed, cook, clean, and help her bathe. They've been wonderful."

"Home Instead was always very willing to provide us with a person that would meet our needs. Their staff was always friendly and anxious to assist us in any way they could. The employees they sent us were always friendly, competent, and extremely helpful!"

"I have multiple experiences with six local agencies (3 hospitals and 3 independents) over the course of eight years. Spoon River was the one who listened the best. None are perfect, but listening to the client, being receptive rather than defensive and an attitude of seeking solutions rather than explaining or blaming go a lot farther than lip service. In home care is largely dependent on accurate assessment, diagnosis, and appropriate personalities and skills to handle the task at hand. Spoon River brought all these into our house consistently, and whenever there was a concern, they were quick to resolve it, learn from it and stay the course. I'd have them back in a minute, and know I could depend on them listening, hearing and performing accordingly. It is so very important to communicate your thoughts, fears, concerns and needs. They listen! They performed services over a course of 9 months, everything from wound management, blood draws, smile deliveries, and prescription management/advice. "

"We have been using Visiting Angels. They're providing experienced caregivers, some of whom are CNAs, and others are not. The management has struggled to get us consistent people to staff the shift, but after three months they've gotten it done. So, I applaud their efforts to do that. It probably took all of two months to get consistent staffing. What we're using them for is help with mobility, supporting my father when he has to walk to the bathroom, helping him get up in the morning, helping him get ready for bed at night, helping my stepmother, and also helping with occasional snacks for him; no real medical care. I think it's $28.50 an hour. It is expensive, so there's no question about it. If we didn't have the VA, we would have to find some caregivers. I have found caregivers for $10 an hour, CNAs that would be happy to come in, but I've left it with Visiting Angels because the VA is covering it. And having it with Visiting Angels, their people manage schedules, they handle all the invoicing to the VA, and they handle all the details."

"Right now, Help at Home is providing a person to come over and help my dad with his medication, making sure that he takes his medications. That person also fixes breakfast and light lunch for my dad. We also have someone coming in in the evening to help with dinner and make sure my dad takes his evening meds. They also have a person that has a vehicle that can take him to appointments when we can't go with him. So they also take him to doctor's appointments. They also help with assistance in bathing him, getting him dressed, and helping him clean up the house. They do the chores that he can't do like washing dishes, laundry, mopping the floor, keeping the bathroom and kitchen, and everything is clean. Their coordinator who makes sure that they send the right people out and match them up to the person is pretty accurate and very helpful. We've been fortunate because we haven't had too many staffing issues. There's one person that I wouldn't recommend, and I spoke to the coordinator about her because she called off too many times when my dad needed assistance. So the coordinator agreed with me that that person wasn't a good fit because she wasn't reliable, and we needed that reliable person. So, she took care of the situation and got a replacement."