Home Helpers Wheaton

Offers Home Care

95 Reviews
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Home Helpers Wheaton (800) 973-1841
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Reviews of Home Helpers Wheaton

95 Reviews Write a review

Home Care Reviews for Home Helpers Wheaton

January 18, 2021

By Marie P_8

I am a current client of this provider

It allows me to not have to be with Marie all the time. They are very easy to work with.

January 06, 2021

By Katherine F_2

I am a current client of this provider

It makes my life easier because I don't have to worry or stress. It gives me more sleep. They could improve their system by following-through on the caretaker checklists.

December 21, 2020

By Frank M_15

I am a current client of this provider

They're very attentive to my needs. The person that they sent is very nice and helpful.

December 10, 2020

By Lou S

I am a current client of this provider

I use to be his caregiver because he could not stand or walk. The caregiver helped a lot. They found us the best caregiver that we have ever had.

December 04, 2020

By Mary C_52

I am a current client of this provider

I think communication with the special caregivers would be helpful. I think the caregiver is very good and I like Kathleen the manager.

November 20, 2020

By Carla Z

I am a current client of this provider

She will make him breakfast for him the night before she leaves, so he can just warm it up in the morning. I love the caregiver they have sent. We had to go through a lot of caregivers, but they helped us find the right one.

October 30, 2020

By Cathy H_9

I am a current client of this provider

We are able to take a break and we trust who comes. I like that they are responsible and good to my mom.

October 22, 2020

By Deborah H_12

I am a past client of this provider

They really listen to what you need and what you want. I like that they are a quality home care service.

October 14, 2020

By George B_7

I am a current client of this provider

The care that my mother gets is routine and the caregivers understand the importance of that. I appreciate the level of care that they give and they are really good with my mother.

Provider Response

George, we are humbled by your kind comments and blessed to help your family. Thanks for trusting us to serve!

October 07, 2020

By Lisa F_5

I am a current client of this provider

I really don't have any complaints and I appreciate having someone cook healthy for him, he has dementia. I am not well versed in dementia, but one time the client turned on a coffee machine and when the caregiver came the coffee was burned. That is more of my problem. They have really good communication, especially with the caretaker and supervisor, I can reach them by phone or by text.

September 22, 2020

By Sandy R_6

I am a current client of this provider

I could not stay at my own home without their help even with my daughter being in the same home as me. Paula is a friend of my daughter and my son-laws sister so that is how we knew about it and we did not consider trying anyone else. They just fulfill my needs.

September 08, 2020

By Cathy C

I am a current client of this provider

They are always on the job. They are always very watchful. They are very good caregivers. They take the care seriously and they are always on the lookout for me with whatever that means or where ever I am.

August 19, 2020

By Jeff D_4

I am a past client of this provider

He had dementia. He even had a hard time buttoning his clothes. They helped with all of those things. They were easy to work with. Scheduling was a breeze. I can't speak highly enough about them.

July 27, 2020

By Cindy W_2

I am a current client of this provider

They make her very comfortable. We have gotten really good quality caregivers.

July 16, 2020

By James F_8

I am a current client of this provider

I liked that it gave her something to do at home. I liked that they handled my wife well.

June 11, 2020

By Donna M_20

I am a current client of this provider

The level of care they've given is excellent and the care is so needed. The caregiver went to the dentist with us yesterday and helped me get my loved one in and out of the car. They are willing to work with my schedule.

June 11, 2020

By Rich M_1

I am a past client of this provider

I was not able to function with my left arm and so they took care of my wife. All of the staff were very caring.

June 04, 2020

By Grace G_1

I am a current client of this provider

They check up on you and make sure everything is okay. They do anything I ask, they make food and help me. They are very concerned about me and check up on things.

May 26, 2020

By Susan R_20

I am a current client of this provider

Whenever I leave the house my mom is cared for. My father had Alzheimer's, and we had a stellar caregiver. He got caregiver of the year. We have had quite a challenge to get someone that we like since then. The people that they have been sending are nowhere near what we had with the other guy.

May 14, 2020

By Diane J_3

I am a current client of this provider

She's doing a good job in helping my mother with her routine and being on time. She has been very accommodating to my mother. The person that they've sent me is very nice and my mother is very comfortable and enjoys her.

March 23, 2020

By Vicki H_5

I am a current client of this provider

I don't see that they could do more, it just is what it is. I would like to see the helpers improved by the agency.

March 05, 2020

By Jo P

I am a current client of this provider

When I have them, they clean, they go out and they do things outside with care. The people they send are very good and very kind and they do their job and they are good people to have around.

March 05, 2020

By Anonymous_3581

I am a current client of this provider

I can't move upstairs so they go up and get things for me. I like the quality of care they provide for me.

February 25, 2020

By Kevin K_6

I am a current client of this provider

They were quick to get us the the help we need.

February 20, 2020

By Brian R_1

I am a past client of this provider

They just basically fed him and made sure that he got to bed. They just did things that I felt anyone could have done it. If they could just send the same caregiver, that would be great.

Provider Response

Brian, we truly appreciate your feedback. We did have some scheduling issues as you described but hopefully you agree that our primary caregiver, Patricia, did a really good job there. Our Case Manager reported that your family was particularly pleased with Patricia's services. We certainly wish we could have made that a more consistent perspective across all caregivers and we apologize for this shortfall. Thanks again for trusting us to serve and we will learn from your constructive criticism.

February 13, 2020

By Sherri W_3

I am a current client of this provider

They help me with my wheelchair. I need a lot of assistance. They are doing everything I need done. They are dependable.

January 09, 2020

By Steve M_13

I am a current client of this provider

They could interact with her more and get her to do more instead of just sitting and talking. They could put more emphasis on quality meals being served.

December 27, 2019

By Eleanor J_3

I am a current client of this provider

They know their stuff and they pay a lot of attention to their patients. They are very high quality people.

Provider Response

Dear Eleanor, We truly appropriate your kind words and support for our services. Thanks for trusting us to serve you family! Chris Gerardi Owner

December 17, 2019

By Cindy W_1

I am a current client of this provider

The services are helpful because I know that my father is being well taken care of. They're personable, and they've found us a good caregiver to be with our father.

December 09, 2019

By Anonymous_2965

I am a past client of this provider

When we had good caregivers, it was great. When we didn't, it wasn't. They could have been more helpful by placing the right kind of caregivers. Some of their staffing wasn't up to what I expected.

Provider Response

We sincerely apologize for falling short of your expectations. Thanks for your being frank with your comments. We completely understand and respect your concerns and we will use this as a learning experience to improve our services.

November 20, 2019

By Edwin D

I am a current client of this provider

They could make it no charge. That would be helpful. They are good, so that is why I would recommend them.

November 15, 2019

By Victoria D_2

I am a current client of this provider

They help the most by helping me not worry because she is in good hands all the time. I like the flexibility of the caregivers and hours. I'm able to get things covered.

October 17, 2019

By Anonymous_2692

I am a current client of this provider

The services allow me time to do my daily activities instead of having to stay at home with my mother. They're dependable, skilled, and compassionate.

September 27, 2019

By Anonymous_2451

I am a past client of this provider

Someone was there, and she had what she needed. There were different personalities, and my mom was reserved anyway. They were really responsive. Having more of a notification when someone couldn't make it would have been nice.

August 27, 2019

By Anonymous

I am a current client of this provider

They are just kind to him. The people that come are very good to my dad.

August 26, 2019

By Michael K

I am a current client of this provider

It frees me up so that I can have a little bit of time to myself to run errands and take care of daily things that need to be taken care of. They are very compassionate. They are really dedicated to their job, and all the way through Home Helpers, up to the administration, there are wonderful people.

August 20, 2019

By Kathy W_7

I am a current client of this provider

They've been nice companions to her and have helped her regain some cognition that she's lost. I think the initial consultation was a good idea. She tried to make the glove fit from the start and helped them fit with my mother's specific needs. They did coaching to help bring up some things that can be worked on. It worked well.

August 20, 2019

By Steve M_9

I am a current client of this provider

They've been able to provide the care I've asked for. They do what they say they will. They're reliable.

July 31, 2019

By Linda K_8

I am a past client of this provider

They were more calm, and they would still try to get her to eat something near the end, even though she was trying to eat. They seemed more compassionate. Some of the communication wasn't as good as we expected. Some of the caretakers weren't all that wonderful.

June 27, 2019

By Debra R

I am a current client of this provider

We need the care while I am at work. It's a huge impact for me because I wouldn't be able to work. It has been working out really great for our family. They have a very reliable staff.

June 25, 2019

By Mary Ann H_1

I am a past client of this provider

They did what we needed. It was to help him, and being confined, he needed communication with people. It really helped. The people they sent were really good. The only issue is communication.

May 31, 2019

By Diane L_1

I am a current client of this provider

My mother lives alone. I'm in Virginia, and my two sisters work full time. It's just more convenient keeping my mom at home. I like the caregivers helping my mother. They do a good job with their duties.

May 29, 2019

By Anonymous_246

I am a current client of this provider

I stay with the agency because of the nurse. The nurse brings a good atmosphere. She is on time.

May 28, 2019

By Joann S_1

I am a past client of this provider

They came at a time that I needed an agency, and they were very helpful. They are very caring.

April 29, 2019

By Walter T_2

I am a current client of this provider

They free up some time for me, and they help Dad with everyday living. They are very easy to contact and they make everything very simple.

April 29, 2019

By John C_26

I am a past client of this provider

Within the situation, I think they did very well and couldn't do anything differently. We liked the personal nature of the service and the quality of the people.

April 24, 2019

By Megan H

I am a current client of this provider

Because he is paralyzed, my father needs 24 hour care. We need someone who we can trust who can tend to all of his needs. I like the attentiveness that they have in terms of the level of care that my father needs.

April 24, 2019

By Anonymous_1796

I am a current client of this provider

They help me by getting on with my life everyday. They are always here on time and they do what I need to have done.

April 17, 2019

By Susan R_17

I am a current client of this provider

My loved one has a medical appointment, and if it weren't for the caregiver, I'd have to take time off work. I appreciate that they have made my life easier. My loved one has Alzheimer's and it's progressed, so the care has gotten more complex. A new caregiver just started and is doing a great job.

March 25, 2019

By Jackie L_1

I am a past client of this provider

They made her feel special and loved. The caregivers were very compassionate.

March 21, 2019

By Lori S_7

I am a current client of this provider

She doesn't really want them there, but she needs them there. The scheduling has been responsive to our needs. I think that some of their caregivers are great. The responsiveness of the scheduling is phenomenal.

February 27, 2019

By Laura B_13

I am a past client of this provider

It helped me get in and out of my wheelchair better. I liked that they came to my home and were all knowledgeable, and they cared about me.

January 29, 2019

By Bill H_9

I am a current client of this provider

They help me the most by helping me to learn how to walk again and they pay attention to me. They are all really personable.

January 29, 2019

By Anonymous_1157

I am a current client of this provider

They provide my loved one with personal care. They have been very flexible with schedule changes.

January 09, 2019

By Robert C_21

I am a past client of this provider

They helped us find a caregiver and the caregiver they found did a wonderful job taking care of my dad. They were very thorough and answered all of my questions.

December 13, 2018

By Carla W

I am a current client of this provider

They have made things easier by decreasing my stress. The staff that has been provided is qualified and they have worked well with my mom. If a caregiver is on vacation, we are provided coverage so that someone is always there.

December 09, 2018

By LovedOne5268

I am a current client of this provider

Home Helpers had a match for us almost instantaneously; just within the day or so. The caregiver comes four days a week. He tends to my husband, gets him up, does exercises with him, and transfers my husband from wheelchair to walker. He also vacuums, gets the mail, and does some minor chores around the house. He's very competent, reliable, and is a very nice person. It's been very good.

November 19, 2018

By Paul B_2

I am a current client of this provider

They take me shopping and help me clean. The girl that I have now is great. She takes care of me quite a bit.

November 15, 2018

By Brian A_3

I am a current client of this provider

It helps just so much to have someone to help my mom every week. It makes me a lot less stressed. The caregiver that comes is local, always shows up on time, and we can count on her. My mom is getting used to the routine, and likes having the caregiver come out.

September 27, 2018

By Betty R_12

I am a current client of this provider

They help with things I cannot do. I like the quality of the individuals we're working with.

September 24, 2018

By Kasey M

I am a current client of this provider

They just come and do their work. They are excellent.

August 31, 2018

By Bob G_7

I am a current client of this provider

He has a very exact diet, and the home helper cooks for him. I like the help that has been provided to my father. It has been exceptional.

August 24, 2018

By David G

I am a current client of this provider

I get everything done that I need to get done, and I go on living. They're nice enough to do just about anything that I ask them to do.

August 24, 2018

By Frank D_4

I am a past client of this provider

The caregiver and I hit it off. She took me to the doctor, grocery shopping, and helped clean the house. The caregiver was fantastic. If they have more caregivers like the one we have, they have a good thing going for them.

July 30, 2018

By Pat O

I am a current client of this provider

They are always there when they are supposed to be. I am comforted to know that my loved one is in good hands. They are dependable and always there to help.

July 24, 2018

By Anonymous

I am a current client of this provider

They meet his needs and help him do the things he needs such as standing up. We have had some really good people that we are getting now, but we had some that weren't great and we sent them away.

May 18, 2018

By Cathi D

I am a current client of this provider

My current caregiver cares about people and cares about the needs of my mom. Its just been very positive. She will joke around with her. I have one caregiver that I have used for a long time. She is always there on time, she is very friendly, and takes very good care of my mom.

April 27, 2018

By Barney S

I am a current client of this provider

Everybody is friendly and willing to do the job at hand. We enjoy having the ladies there. It's helpful for me to know that when I'm not there, things are being taken care of. The family is confident to know that they don't have to worry.

March 23, 2018

By Mark D_3

I am a current client of this provider

The people that come are very nice and hard-working. They take good care of my mom, and they provide great transportation.

March 19, 2018

By Virginia G

I am a current client of this provider

They help me when I need it for things that I can't do. The best part is that they are there when I need them. I'm getting to do things on my own, including getting up during the night and going to the bathroom. I have a port-a-potty in my room I can use.

March 15, 2018

By Gladys J

I am a current client of this provider

All of my experiences with Home Helpers have been very positive. There was one lady who took me to see my eye doctor, and that was quite a long drive. They transport me to my doctors' appointments and take me to go grocery shopping.

December 19, 2017

By Marge M_3

I am a current client of this provider

Sometimes certain caregivers are supposed to come, but Home Helpers sends someone else. I would like to know who is coming to my loved one's home. The caregivers could reach out to me a little more. If you don't tell them what to do specifically, they seldom do anything else.

December 16, 2017

By Richard K

I am a current client of this provider

I would tell someone that the caregivers from Home Helpers are very good with my mother, and the owners care a lot about their clients. My mother doesn't need much help right now, but they are doing all that she needs.

November 15, 2017

By Micki G

I am a current client of this provider

Home Helpers is caring, and they're available. They seem well-organized as a company. I've been pleased with the caregivers that they've sent. Home Helpers' services alleviate work that I cannot do because of my illness.

October 23, 2017

By Robert N

I am a current client of this provider

Home Helpers is local, and the caregivers come on time. Home Helpers provides care and transportation for mt loved one when I am gone.

September 26, 2017

By Susan S_3

I am a past client of this provider

Home Helpers was willing to work with me, and they gave me caregivers that were good. The services from Home Helpers have helped me to be able to live by myself.

September 20, 2017

By Joyce P_4

I am a current client of this provider

Home Helpers is likeable; I like everything and am very happy with them. Home Helpers is very helpful and supportive of my needs.

September 18, 2017

By Ellen S_1

I am a current client of this provider

We have had a very difficult time with Home Helpers finding us a good caregiver that matches my mother. Also, the quality of their caregivers isn't that great. The most helpful aspect of my mother's services is the help she gets to organize her activities.

August 18, 2017

By Pearl M

I am a current client of this provider

I found that Home Helpers are very nice and considerate. Home Helpers were very kind and considerate and very nice to me.

August 03, 2017

By Don W_3

I am a current client of this provider

Home Helpers has problems in managing affairs and the daily activities. Some of the things we were told and promised have not happened. We were told that the caregivers would have automobiles, and some of the caregivers haven't. Also, some shifts have not been coordinated to the highest degree. I also believe the caregivers should be professional and understand that they are here to provide the quality of care that is expected. We have experienced some opinions and attitudes that don't reflect professionalism. The hope of Home Helpers' services was to make things less stressful, but because I have to stay involved, it hasn't removed the total burden. This being my first experience, I didn't know what to expect, but some of my expectations were based on the initial conversation with Home Helpers. To improve, Home Helpers could better their recruiting and better deliver on the policies. They should be understood by both the caregivers and management, so they know what they are expected to deliver. I expect more quality and professionalism. I also better communication.

July 20, 2017

By Rick M_2

I am a current client of this provider

Home Helpers is very dependable. I can't go without Home Helpers. I feel confident knowing that they will be there caring for my mom so I can go run errands.

July 06, 2017

By Cindy C

I am a current client of this provider

Home Helpers offers a wide range of coverage and help for different needs. They tailor the care to fit your needs. My mom came out of hospice where she was getting similar care. She is able to stay at home and things are easier for me. They take care of her bathing.

June 23, 2017

By Chris G_1

I am a current client of this provider

I would tell someone that Home Helpers is friendly and easy to work with. The most helpful part of having the services is that they help provide company and companionship for my mom.

May 01, 2017

By Dolores K_2

I am a current client of this provider

Home Helpers is very personable and is good at light housekeeping. Our caregiver will cook meals for us and will do laundry.

May 01, 2017

By Karen B_5

I am a current client of this provider

I would tell a friend that Home Helpers is very thorough and professional. At this point, we aren't using the service as much as we were. Now the caregivers take the client to appointments when I'm not available. We've had to scale back the service because of the cost.

February 16, 2017

By Cathie M_1

I am a current client of this provider

Home Helpers has been a little short-staffed lately. Home Helpers's caregivers have provided good, overall care.

February 02, 2017

By Kopacz, D_1

I am a past client of this provider

I would tell someone that the caregiver we received from Home Helpers was more than we expected. The caregiver was with my mom for twelve hours a day, giving me time to recuperate and do some of my daily chores.
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About Home Helpers Wheaton

At Home Helpers, we are committed to Making Life Easier for our clients by providing them with superior, non-medical, and compassionate personal care. We service seniors, new parents, those recuperating from an injury or illness, and anyone with an ongoing challenge.

Our promise is to care for each client as if we are caring for a loved one in our own family. We recognize our clients are the foundation of our business and we continually nurture and grow this relationship. We value your trust in us and will give you peace of mind knowing your loved one is happy, healthy and well cared for. Our personalized, non-medical care can include any or all of the following:

  • Caring Companionship (going for walks, playing games/cards, healthy conversation)
  • Personal Care (bathing, dressing, etc.)
  • Shopping for Groceries, Clothes or Running Errands
  • Transportation & Advocacy for Visits to a Doctor, Therapist or any Service Provider
  • Laundry, Light Housekeeping & Meal Preparation
  • Our goal is to match the caregiver’s skill and personality with our client’s need. We believe that our high standard for caregivers coupled with our ongoing attention to the caregiver/client relationship will be the key to the success of Home Helpers. All of our caregivers are:

  • Reliable, Compassionate and Dependable
  • Employees of Home Helpers, Covered by Workers’ Comp, Bonded and Insured
  • Thoroughly Screened (National Criminal Background Check, SS# Trace, Driving Record, Random Drug Screening)
  • Trained on Caregiver Skills and Oriented for Each Assignment
  • Introduced to Each Client Prior to the Start of a Care Program
  • Dedicated to the Intellectual/ Physical Health & Wellness of Our Clients
  • Flexible, caregiver can be available on an hourly, daily or weekly basis and 24/7 if required.
  • Direct Link in-home technology systems enable our clients to feel safer and live more independently in the comfort and of their own home. These systems include response units for assistance or emergencies, medication reminder technology, fall detection technology and tele-health monitoring.

    As a Certified Alzheimer’s & Dementia Educator (CAEd) we are highly committed to services related to Alzheimer’s disease and other forms of dementia.

    Through Home Helpers & Direct Link we look forward to playing a meaningful role in our community. You can count on us to provide the highest level of support and service to friends and loved ones.

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    Services and Amenities of Home Helpers Wheaton

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance
    • Dressing And Grooming
    • Bathing And Toileting
    • Exercise
    • Walking Wheelchair Assistance
    • Memory Care
    • Companionship
    • Meal Preparation
    • Errand And Grocery Assistance

    Screening

    • In Person Interviews
    • Reference Checks
    • Driving Record Check
    • Residency Confirmation
    • Background Checks
    • Sex Offender Check

    Training

    • Continual Training

    Training Areas

    • Patient Transfers
    • Stress Management
    • Family Communication
    • Transition Issues
    • Memory Care Training
    • Ethics

    Payment options

    • Insurance
    • Credit Card
    • Check
    • Payment Options Extra: Debit Withdrawal

    Payment details

    • Payroll Provided For Caregivers

    Bonded/insured

    • Bonded And Insured

    Licenses

    • Licenses: Licensed by IDPH, Illinois Department of Health
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    Home Helpers Wheaton

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