I will start by saying I love the people that come out to provide the services, the office has left horrible taste in my mouth. The complete lack of competence, care, ability, I am not even sure of the words. I call with concerns or questions and I an not called back, I have to track people down constantly and when I finally do get a hold of someone to complain I am met with attitude.
The lack of equipment the the nurses carry is astonishing, and to send a nurse into a home knowing they don't have the proper equipment? Again, I am at a loss here. My mother has had 3 different companies including this company (a different location) over 3.5 years and there has never been an interruption in services, yet PT has not been to the house in over 2 weeks, your explanation, we are waiting for insurance to approve, maybe you should call! Again in those 3.5 years I have never been told to call nor has there EVER been an interruption in services. Personally I would NEVER use the Lawrenceville office.
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to us. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous compliance hotline to report your concerns. Thank you, Troy