Baycare Home Care Tampa, FL

htboat328

Worst home healthcare company ever. Where do I begin? My wife was released from hip surgery from bayfront hospital and baycare was contracted for aftercare. Doctor signed an order for a bedside toilet which should have been delivered before she got home from the hospital. It never showed up and we called every day after she got home and got nothing but the runaround. They made excuses and lied and said they never got the order which I have a copy of signed by the doctor. I was then told it would be delivered next day. It never showed up. After numerous phone calls and aggravation I was told it was shipped and would be there next day. Never showed up. A solid week went by and then they told me they would have a technician bring it out and hand deliver it that morning. Didn't get it until 6 pm that night a full week after her hospital release. That was the first thing. The nurses are supposed to call the day before they come and set an appt time and then call the same day to let you know they are on the way. They never did either one and they just showed up at the house and I had to turn them away because we were not prepared. I was told by the supervisor that they would call and reschedule which they never did. We finally got one nurse who actually called and showed up when she said she would but she was the only one. After that nothing but no calls and no shows. We complained about the service to numerous people to no avail. Someone from the follow up dept called us about a week later and had no idea we even had any issues. Still have not gotten an apology. Nothing but lies and coverups. The Physical Therapist did call and show up on time but he was nothing to brag about. The one nurse that did show up didn't wash her hands before changing the wound bandage after she rifled around in her dirty purse looking for bandages. I had to ask her and she said she forgot her gloves in the car. They showed up unprepared and used my bandages and hand sanitizer. If I could give this company 0 stars I would. Do yourself a favor and stay far away!

pinty

Having a terrible time with this agency. My family member was discharged from the hospital on 7/26 with orders to start therapy with these people. It is now 8/8 and I still can't get someone to come out to the home. Every time we call, we get someone saying they don't have orders, they never got the fax, etc. The hospital keeps sending and still nothing. Very unprofessional.

lucypuppat

First off their billing is awful. They bill for things that were not used. They are a preferred provider. They are not suppose to bill for more than medicare or the insurance is willing to pay. They bill the patient the difference. Also, they messed up on orders. One time we had to stay up after 11:00 at night to receive a delivery. They do not always let you know when the nurses are coming. Our experience with them was awful. They are extremely unprofessional and unorganized. The billing is a chaotic mess. We would never use them again.

RCS1

DONT USE THIS HOME HEALTH CARE AGENCY! 3 Things that this home health agency lacks, patient care communication and professionalism. This will be the 1st and last time I will EVER use this agency. I don't trust a company that sends out a nurse for wound care as per doctors orders and the nurse just takes blood pressure, yet notates no infection found, but arm sling or gauze never removed. When I called the agency and spoke to the supervisor to report what I saw and I was told that the nurse should have used different verbiage when notating the chart. I was told that the nurse looked at the arm without uncovering the area and determined due to no redness there was not infection.

Spiderman

We used them for 3 weeks and my wife got a serious stapf infection and i had to point it out now she has to get new sugury to remove the infection along with another lengthy hospital stay incompitent at best beware and do not use them

notjusjen

The home health RN called to say she was on her way - she showed up 4 hours later. She did not have any doctor's orders with her, saying she forgot to print them out that morning. My husband gave her my hospital discharge papers. She then asked about changing my knee brace, uhhh I had a hip replacement! She then tried to take my blood pressure, her machine didn't work. Then, she wanted to change my surgery incision bandage. I told her it was a special covering that was not to be removed until my doctor's appointment. She said it was supposed to be a dry open bandage and she should take it off. I refused and told her absolutely not. My doctor told me specifically not to remove it until next visit. She then spent ONE HOUR on her computer trying to find my doctor's orders. She then told me she was going to order bandages to be delivered the next day. I asked her why? She told me to have just in case. I said absolutely not - do not order bandages. I then overheard her telling my husband that she was going to go ahead and have bandages delivered the next day and that because of my pain medication I was confused. I was not confused and her attitude was not only unprofessional but insulting. She then said she was going to come back in two days. I asked her for what reason, and told her no. Does she get commission on bandages? How is she competent to work with patients who are just home from the hospital? She almost dislocated my new hip, tried to remove an expensive surgical bandage, couldn't take my blood pressure, and attempted to order me a 2 week supply of bandages that I did not need. I am fortunate my husband was with me and I was lucid. I can only wonder what happens to patients who put all their trust in their home healthcare provider. If the unprofessional and unprepared RN they sent to my house is typical of their employees I would not put my trust, healthcare or life in the hands of a Baycare home care nurse.

Caring69786650

Baycare was the agency that my doctor calls to come in and see me. I have a therapist and a nurse. They are very good and very caring. I am comfortable with them.

Sonia2

I chose Baycare Home Care because I believe they were top ranking. They took very good care of him. They made him feel better. He got physical therapy that made sure that everything was going properly. They were very professional, friendly, and nice. The caregivers seemed to know what they're doing. For six weeks that we used them, their services were very good and efficient.