Unreliable service provider.
I am a relative of a client who is unable to care for himself and was assigned KBC. This organization has not been able to back fill in the absence of staff, departure from the agency, weekend nor evenings.
Communication skill are with the client/client’s family regarding services none. They do not return calls, when someone finally answers. “The famous words are WE ARE WORKING ON IT AND WE WILL GET BACK TO YOU, which never happens.
As a result we the family must readjust our schedule at a drop of a hat because KBC’s inability to provide services.
Why do they still have a contract?
KBC NURSING AGENCY & HOME HEALTH CARE INC
Offers Home Health Agencies
1 Review
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(800) 973-1841
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Reviews of KBC NURSING AGENCY & HOME HEALTH CARE INC
Home Health Reviews for KBC NURSING AGENCY & HOME HEALTH CARE INC
December 15, 2021
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About KBC NURSING AGENCY & HOME HEALTH CARE INC
KBC NURSING AGENCY & HOME HEALTH CARE INC is a home health agency serving Washington, District of Columbia and the surrounding area. KBC NURSING AGENCY & HOME HEALTH CARE INC offers around-the-clock medical and non-medical care in the home. Contact the agency for more details on services and rates.
Get CostsServices and Amenities of KBC NURSING AGENCY & HOME HEALTH CARE INC
Medicare
- Overall:
- Medicare Provider Number: 097057
- Ownership Type: Private
- Date Certified: 04/10/2004
Quality of Service
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Timeliness of providing service80%
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Taught patient or caregivers about their drugs96.7%
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Checked patient's risk of falling92.9%
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Checked patient for depression80%
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Checked for flu vaccination0%
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Checked for pneumonia shot100%
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Provided diabetes specific care including getting doctors orders, giving foot care, and teatching patients about foot care100%
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How often patients had less pain moving around64.4%
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How often home health patients had to be admitted to the hospital16.8%
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How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted18.9%
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How often home health patients, who have had a recent hospital stay, had to be re-admitted to the hospitalSame As Expected
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How often home health patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospitalSame As Expected
Patient Improvement
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Walking or moving around45.3%
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Getting in and out of bed39%
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Bathing34.3%
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Breathing48.8%
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