Silver Lining Home Healthcare - Dover, DE

Stephany W

They have provided a weekly service in order for me to work. I also can get respite time. They have given us consistency with the caregiver. They follow up.

Charles M_15

Silver Lining Home Healthcare comes in at 8 am to shower my husband, and then they help me around the house and they show up when they are supposed to. Silver Lining Home Healthcare has helped a lot to clean the house and they are there when we need them for the three hours they are here.

Lynn R_2

They were always there to help, so I did not have to worry. They were timely and they worked with my dad well.

Beverly H_10

They help you with your bath. I already have recommended them.

Anonymous_5177

They make me more comfortable. They do things I wouldn't ask someone to do but they do it because it's their job and they're wonderful at it.

Freida K

The office and the therapy are friendly and helpful. I like the people at the agency.

Ronni J

They ease a burden on the caregivers. I like the people that they send are well trained.

Anonymous_5035

They helped me the most by getting me cleaned up and changed. I like the aides that come, they are nice.

Ernest S_6

They have been very helpful. Almost all of the caregivers have been good.

Martha G_12

I couldn't manage anything without them! I couldn't get anywhere without them. They're my eyes as well, I can hardly see. The girls have been great with me. They're very friendly.

Carolyn B_26

They help me get stronger. They are very polite and have informed me of things.

Rosemary S_4

The services they provided made my life easier. They have good communication and they are kind and sweet.

Patrick M_8

The personnel from this agency had no interesting in doing their job. This agency needs to improve the quality of their personnel.

Carol B_48

The provider can take my shopping and to the doctors. I like the extra services they provide.

Anonymous_5507

They come every other week. They are accommodating.

Anonymous_4979

I am alone and have three daughters who got this all together for me. They don't live by me so while I text them I am alone, which I do not like. When the girl comes they are very nice and I can sit and talk with them. They listen to me and even if I repeat myself they are there to listen, help and lend an ear. I find that helps even more than doing chores. They are a wonderful place. They are always on time and I have been with this girl, Sharon, for a while. They changed her schedule but I was okay with that. She actually says she is at my service and does not hesitate. She gives terrific massages and does whatever I need. Seh is quick to help.

Robert R_42

The 9 hours that they are here working with me, and assisting helps my home health care provider. If someone were to ask me, I would recommend.

Richardson "Rich" T

He requested that she only do house cleaning so she did not provide any personal care services which is what we originally intended for the services. They required or tried to make sure their caregivers were vaccinated. They had a once a month nursing visit and they paid their caregivers a living.

Charles V_4

It's incredibly important that they are there. They come and they work well. I like that they show up and do their job well.

Christine C_11

She does anything I have asked and beyond. She is just fantastic. It depends on the caregiver they send out. I like the caregiver they have sent me.

Jose P_1

They show me they know what they are doing. I like that they are dependable.

Anonymous_5400

When they don't show up, it impacts me greatly because I have to change my schedule. They could have caregivers who show up on time. We've really had an issue with constant, revolving caregivers. That upsets the patient because she has dementia and doesn't take well to change.

Barbara W_30

The aides that they have are here everyday with me. They have helped me get my home back in shape and feel more confident and secure in what I am doing. I would like them to have better communication with the staff. They also do not return calls that well.

Lindsay S

I need the help! I like having a second set of hands there for me. They should communicate better.

Kevin M_17

The caregivers provide my uncle's interaction, and it means so much to him. I like the communication that comes to me. They keep me in the loop.

Anonymous_5249

Adding them to our care plan has helped out greatly. I know they're working on this, but communication is tough. Issues get relayed to me late. They rely on one person to reach out, so when they're not around.

Eileen R_6

I never know when people are going to be coming. There needs to be better communication. There have been days where nobody has come. They've even threatened to not send people anymore.

Vicki P_6

They are reliable and dependable and take good care of my mother. There has been times were people have not shown up and they would just call my 96 year old mother and say there is no one available, I don't find that very encouraging but they have been improving.

Sylvia S_5

I wish they had just been honest with us, they would over promise and under deliver. They failed to provide us with a mature caregiver and it was not worth what we where paying.

Arthur L

The services keep me going everyday. I like this agency because the nurse that we have is very efficient and we get along.

Kathy S_41

They look for ways to communicate. They listen to what I need. They try as much as possible to provide what I need.

Anonymous_5223

Sometimes in this field people will have an HHA and CNA certification. They could have had some kind of background in some form of credentials. It would have helped mom know how to ask the right questions when she saw the doctor if they had some form of knowledge. Covid-19 safety led me to not want to recommend them. I know they need to follow up on COVID procedures. Another thing we did not find value in was that they would have a nurse come by who did blood pressure checks for my mom, which she could have gotten done at the doctor's. I didn't like that it was required and I didn't get much value from it.

Chris Q

We are remote. We are not local to the client, and having people that we can rely on and be there is critical. The agency has never let us down. The communication is good, they show up on time, and they do well. We do not have a reason to complain.

Eleanor M_4

She helps me make my bed and cleans well.

Debbie W_11

It helps me a lot, since I work. I don't have to worry about the client when they are there. They send out good caregivers, they have been good to the client, personally.

Bruce W_9

There wasn't really anything else they could have done. They responded quickly when I needed someone here. The people were really friendly with my dad. I had no complaints with them at all.

Gloria J_2

The services get my cleaning done. The caregiver comes in and does the work like she is supposed to.

Anonymous_5061

They keep her independent. I like the workers and aides.

Edwin "Dick" G

Edwin needed the help after a hospital stay, but we only had them twice. There was no continuity of care, it's difficult for a person with memory loss to have two different caregivers.

Mary W_36

I'm happy with the services, they provide companionship for me. They're a very friendly company.

Nancy L_14

The caregivers showed up twice and then did not come after that. The third and fourth day the caregiver was supposed to come, they were a no show. My mom was waiting all day for her and nobody showed up. They did not even call us to let us know that the caregivers were not coming.

Anonymous_4913

If someone isn't here, I need to care for my family member. I am left with no schedule and no idea who is coming and when. I can't even get a job because the services aren't dependable. The company really needs to work on their communication between their staff and clients. They don't even know who else works in the company.

Dorothy W_4

They help me put her on the bed pan. The caregivers do what they are supposed to.

Brian C_6

My wife can get a lot more done around the house. There have been several times when nobody showed up. The people are great, but they don't always show up. I don't know whose fault it is. I don't know if it's because they couldn't get anybody to get here. I'm disabled myself.

Terrence R

They did everything I needed them to do. They did light housekeeping. They have poor management.

Maureen M_6

She did well with them and they got along. There was only one person who was on her phone all the time and didn't help. The company responded well to that situation and got my mother a new caregiver. I paid the extra amount of money for a CNA to operate the hoyer lift and the CNA did not operate it properly. Train CNAs on hoyer lifts.

Charlie B_5

They have really helped her with everything in a day that needs to be done. They transfer her and feed her. I like that they have really good caregivers that are accomplished and know what they are doing.

Patricia

They are there when I need them and they do anything I ask them to do.

Faith

Everyone is so very nice, accessible, and relatable. They go above and beyond to meet my needs. I love the relationships I've developed with all of the staff. I feel that I'm treated like a queen!

Joe

They take care of me over and above all of my expectations.

Theresa

Nothing is too big or small to make my father happy. Nurse Next Door is always eager and willing to make his day happy and better.

HMB

Your caregivers are without a doubt sincere, wonderful, happy people and are really great to have around. I appreciate their work and personalities.

Theresa

Nurse Next Door is very reliable. The aides are very compassionate and make it more of a visit with dad than a chore.

Ginny

We are very pleased. Nurse Next Door is a Godsend. They exceeded all expectations. We'd certainly recommend!

Angeline

They allow me to do things for myself when I can. I like to make things; I enjoy the crafts.

Provider Response

Peter

My caregiver watches over me and takes care of me. She is my guardian angel.

Joseph

In my opinion, I feel the CNAs providing service at Nurse Next Door are performing in a professional manner. They are always willing to do assignments assigned to them as well as extra tasks in a very professional manner. They present themselves in such a manner that I feel like I am family to them. Their "can do" attitude suggests to me that this is a very professional organization!

Anonymous107274

The caregivers being there with my father, is like having a family member there to make sure he is OK.

Vicki Pasdon

Nurse Next Door is a kind, excellent organization that works with the elderly and others who need care. The nurses and CNAs are always on time and try to help you, especially when you are not feeling well. They have the patience of a saint!

Janet33

Nurse Next Door came to the Hospital to meet my Mom after her fall and to assure her that she would "still be in charge" with their help and dedicated service. Even though the home environment was seriously challenging, Nurse Next Door came in and respectfully assessed what needs my mom would have for making doctor appointments, getting her there, setting up Meals on Wheels, taking mom to the store, bank, laundramat, etc... They asked her what she really liked to do and continue to give her support and caring during the first of what may be many months of a MAJOR change in mom's lifestyle. Perhaps best of all, the Director, Tiffany, has kept in very close contact with our family support system through e-mails and phone conversations. She has responded to all inquiries promptly and with the assurance that my mom's needs are her first priority. In addition, I have received personal support from Caring.com which has given me the tools and patience I needed to get through this latest crisis with mom. I appreciate it so much! The entire program has helped me to educate both my mom and family on all the options available to us and although we didn't go with assisted living choices at this time, if and when the time comes I know exactly where I'll turn for support and guidance.