BrightStar Care Roseville / South Placer County

I don't know what I would do without her. I have the best caregiver in the world! I really enjoy her.

It made a big difference. Bright Stars people were able to help her get through a difficult time with her Alzheimer's. I liked the people right away when we met with the account representative, and they told us about the program and the service provided was very good.

They have been very responsive and helpful. I like that they are very responsive and the people that they send are very good.

They make my breakfast. They are knowledgeable.

Provide caregivers on the day I ask them to come. A lot of it has to do with the attitude of the caregivers - they are very laid back, so it's very difficult to deal with them. I think that in the short time we were with them we had 3 different care managers, so you have to re-explain what the situation is. I never got to get to know the first two, only the third one, and she was too laid back, she didn't care. It was just a job to her. I rely on caregivers. They need to change some of their rules and care about the client, not as much as the caregiver. They should care about their clients and care about the caregivers more.

They bathed my mom, and they were very patient. They were prompt and professional.

They made my husband comfortable and he enjoyed their company. They could improve the scheduling with the caregivers.

They are reliable and fulfill their commitments. They do a beautiful job. They provide service for us and they are excellent. They pay attention to detail.

They were helpful by proactive. I liked that they were kind and responsive.

They provide services that we need for her. They could have more consistency and stability to the caregivers that are being sent.

They helped us the most by allowing my to leave my mother and not worry about it. We had really good caregivers.

They help me out by straightening up the house I like that they look ahead to see what I need, and they do it.

They have really helped by providing meals for her and they are good companions. I like that they are good communicators.

I like their kindness and quick response. They are very sincere.

They are very responsible and come when they are supposed to come. They do their job. They try to attend to my wishes, like extra help. They try to accommodate me with my needs.

I found a pattern of listening and taking time to hear him. I loved the flexibility, because she helped us understand the guidelines.

He is able to get the attention he needs and the help he needs. They are very likable people.

The caregiver they have given me is reliable. They are dependable, while others are not.

The services help by allowing me to sleep without concern for Richard. I like that the caregivers they send to the home are well qualified.

We couldn't do it without them. We have had very good caregivers.

They call when she does not show up. I do not much about them but I have a great caregiver.

Mom hasn't been negative towards anyone at all. She gives her a shower. She makes sure she is clean. They have been there when I have called them. They have matched my mom up with a good caretaker.

It gives me a chance to go and have a little free time for myself. I have already recommended them. I really like the caregiver my husband has. They are very efficient.

They were able to do everything. They fed him. They were just very interactive. They connected and let us know what was going on the whole time.

The current caregiver quite me. They could have taken a more personal interest in my problems. They normally send me excellent caregivers.

Someone's here to take care of him if I have to go to the store. They're caring.

I couldn't have done it on my own. She was able to do everything to take care of my dad. The provider that came out was just excellent to my father.

They took care of my family member and made sure she was bathed while I was at work. They were able to substitute if a caregiver couldn't make it.

I go out once a week and would pick up groceries when I needed it, which helped me a great deal. They were here on time and the service was excellent. The people were good and I had no problem with them.

The most helpful is that they do the housekeeping that I can't do anymore. I have been able to get everything that I need done.

I have noticed they send me reliable workers. I feel they are honest.

They give me good company and a friend to be with me. I like the caregiver that they send me and I like the way the money is handled.

BrightStar has caregivers that help with my mom's daily activities. I like that BrightStar is quick to respond when we have problems or concerns.

They relieved us of stress. They were helpful and helped my mom with her needs. They were very attentive and found the right match for our family.

Nancy couldn't function without the assistance of our caregiver. I like that BrightStar Care is responsive, and that we have a wonderful caregiver.

I'm doing in-home care right now. I'm using BrightStar. Excellent care, excellent protocols but also expensive. The aides are prompt, courteous and very conscientious of COVID hygiene. They provide nighttime supervision. They have a whole spectrum of care that I could have more things if I needed it such as meal prep, light housecleaning, and things like that.

This frees up time for me and makes my mothers day easier. They have done everything they said that they would do.

They help the most by keeping a regular caregiver with me and keeping them consistent. I really like that they are very professional and that they seem to be well prepared.

I don't know anything negative anything. They helped me do a lot of things around the house. They are on time and they people were nice.

There are a loit of things I am not able to do because of some injuries and they will do it for me. I have always liked the help they have provided me.

They are companions and friends. He is not alone. They are professional, but personal. They keep good communication.

We were able to find someone to help with his ALS and I have my own time now. The quality of caregivers has been above average with their knowledge.

I like that they come to visit and do their little chores. I like that they are dependable.

I'm not able to take care of the house, so they have done it for me. They are very dependable and caring.

I can get time away from my mom. The girl sits on her phone a lot.

She's not the easiest patient. There's not a lot more they could have done. I like the people that own and run the company. They're good quality people with high standards.

I couldn't do it without my caregiver. I like my caregiver and that they answer all my questions. They are always on top of things.

They've just given general care of my husband and keeping him on par on what he needs to do. I like that they are very efficient and on time.

My mom adored her. Their personal concern for my mother.

They are helping the clients regain independence. They're reliable and everybody has been professional.

They are good for him and the caregiver keeps him company. They respond quickly and we have never had a problem with them.

My mother's health condition has improved ever since we started the care. They made the process simple in starting up the services, especially in having to deal with any issues with the insurance company.

It was average. We loved Mary and loved the home care person. It was okay. The worker was great, but the people at the office were somewhat lacking luster. They made it rather confusing and they changed people.

They have taken so much pressure off of us to have them there. Everybody has been great and they have been able to fit everything we have wanted.

She was in an accident and couldn't walk. They have helped her get around. They take over for us. They handle things.

They were in her home 24/7 and it allowed me to go home. I liked that most of the women they sent were very caring, took the job seriously, were conscientious and I felt that my mom was in good hands.

I like how they have given me time off. I like their willingness to supply what I need and work with my individual needs.

Having someone that understands how to take care of a sick person and the freedom for me to take care of the chores is helpful. They have been very responsive and the quality of the staff overall has been good.

It made it so that I didn't have to do the personal care that she needed. I liked that everything was easy to set up.

They could have moved him more. They could provide clarity on what the home care people are able to do.

My caregiver works great but I wish I had an older version of him. He fits the bill for both and my dad likes him too. I have had to empower him more. Jarrison is the only person who hit the ground running. Everyone else has looks of intimidation. I like the follow up and I like the initial presentation when they come to the house for visits.

It was good. She took care of my wife for me. Our last person that helped was a retired nurse, and she was the right person for the job. We liked her.

My whole world was changed when I received help from BrightStar. When I was first scheduling, the caregivers were changed often.

I am a lot to deal with so it helps me out a lot. They talk to me and get me everything I want. I have had them for 5 years and they are great.

I am able to leave the house and get out. She is always on time, conscientious, and easy to get along with.

They were very flexible. They are very helpful, they took care of my mother without her having complaints.

They take me to do my daily duties. The employees are good, and when I had an issue, it was worked out.

They did what I wanted them to do. They were good for the first three weeks, but they quit. I couldn't get ahold of them, but they were good to us.

Right now, there isn't anything to make my life better except maybe reducing the price. I would tell a friend that they have excellent care.

My mother is still alive. She is fed and is eating. They change her. I would like to have their people stay longer. I've gone through five caregivers.

They were reliable, available, flexible, competent, and nice. I felt like the caregivers were qualified and experienced.

I am fearful of falling, and they help me walk and get around. They are reassuring. I like her promptness in getting to my house.

They have certainly been helpful to him and me. The caregivers have been good.

If I didn't have them, I would have to take work off and take care of my son. I have enjoyed the providers they send, because they are self starters and independent caregivers.

They consistently provide me with caregivers. They are friendly on the phone when I talk to them.

They help the most by providing a lot of assistance to them. They do a really good job at helping. They are always reliable.

They took care of things so that I could get out of the house and do the things that only I could do. They took very good care of my husband. Their caregivers were very good, and when any issues came up with scheduling, they were very accommodating.

They make her feel happy and secure. They get along very well with my wife.

A lot of days, I can't even drive because I lose my ability to reason. They are vital to my life. I have my set schedule that we agreed upon. They always ensure that I get my provider on my needed day. They are extremely responsive and helpful.

They were here and showed up in a timely manner. They don't worry about the workers as much as they worried about the rules.

It has helped me out. They have confident workers. It allows me to leave the house and go on errands. They've done a good job for us. They have people here on time. They are conscientious about what they do.

I didn't stay with them long enough because of their employees. I would like to see them investigate their patients before they send someone out. The last one left a really bad taste.

I can't be there all the time, but the interaction I did have with them was pretty good. Every time I had a questions, they answered them. They met any needs we had in a personable way.

She helps me bathe in the morning and get dressed. They're very professional, and they follow up on any problem that I may have.

She does a good job, seems like she has been trained well, and helps me out a lot. I like that my caregiver is friendly, outgoing, and does not do anything without telling me so she is not taking over my life.

The agency has been responsive if I've needed to call. I really like the caregiver we have. She does exactly what we need to have done, and she's very personable and competent. We feel very safe with her.

One day, a caregiver did not show up when they were scheduled to. They are prompt, and they respond when I call them.

They are able to come when I ask them to, and it makes things easier. They seem to be willing to help.

They kept me organized with my medicine. I think of them highly, and I had a good representative working for me.

They are helpful. They make my life easier. I can sleep at night because of my night person. It all depends on the personalities of the girls. The agency is good. They are all different people that come. Some go beyond the call of duty, and others do just the bare minimum.

They provide her with a social outlet. I like their reputation.

They keep the regular person on as often as possible. Change isn't positive for her. They are very hands-on and personable. They keep on top of things.

They aren't doing anything to enhance his life. They just play on their phone or watch TV. I tell them he needs to shower or to make the bed and feed him. If I don't explain everything, it wont get done. If I provide a list, they will do what's on the list but nothing else. I want them to have a brain and do things without being asked. Every time they come, I don't want to spend 20 minutes explaining what to do. I want to be able to leave, and I want them to do things without having to be asked. If I don't say feed the guy, he will end up starving.

They were with him from 9:30pm to 7am and they took him out of bed when he needed them to. I have already recommended them to others because I was so satisfied.

They're helpful because I don't have to do anything anymore. I get more time to relax and enjoy my life. They're always available and my caregiver is very knowledgeable about everything. She takes good care of me.

They took a lot of pressure off me in trying to find care on really short notice. They were able to get me service on really short notice.

Warren is comfortable, and I am able to go out and get some things that he needs. I would like to see more training.

It makes my life livable. She makes me meals and helps me get up when I fall down. She is a good cook, she cleans the house, and she picks me up when I fall.

They make sure that she is safe. They are dependable.

It's positive most of the time. It's a negative impact if one of them takes a two week vacation. I like the people I have. It took them a while to find the permanent people I needed, that is my only complaint. However, their people are good.

When they interview their people, they probably look for a lot of the good things that we would expect. It is the quality of the people that they send out that I like.

They come in at night to watch my mom so I can sleep, and watch her in the day while I am not here. I feel like we have a connection with the people who work here.

They have had an immeasurable impact. We couldn't do without them. I like everything because they have been extremely helpful in the six months we have had them.

They take the time to train their people, and they try to make sure they fill the requirements for the services. If they cannot make a day, they will have someone fill in for that day.

Some of the staff was not motivated to do things. Most of the staff was good, but there were one or two that were lazy.

It has been good but the people that come in lately, I have had to explain a lot more to. Some of them don't seem to want to help around the house. We have had 6 caregivers in 3 weeks which is disappointing.

They monitored him in his sleep. If he was expressing pain or was unsettled, they would call for the medication. They were very efficient, on time, and friendly people.

They followed up. We only used them for four days but they were good. They followed up all the time and the caregiver was very attentive to my mom's needs.

She had dementia, so things could change hour to hour. Things went pretty well given the circumstances. It is never perfect. I am continuing to use their services, just not for Gayle. We had a long-term relationship with our caregivers for over ten years. I would tell others to keep the good ones and get rid of everyone else.

For my loved one, it is very good. It allows me to leave the house for a few hours. I like the person I have. He is great and wonderful. He is very calm, and he works with my loved one.

I can't think of any way that they can make my life easier. We've had pretty good services with them. **Weak Feedback**

They could charge no money. I would like to see them improve in the charging of one or two minutes over the set time.

I broke my hip and needed to have someone here to help me. They were here with me and made sure I got to all my doctor appointments, was showered, had meals, and was dressed. I liked that they were reliable, punctual, cheerful, helpful, and listened when they took me for doctor appointments. They couldn't have been any nicer.

The impact is wonderful when I am in a need. I like the quality of the caregivers. They are very friendly people.

They provided one-on-one care when family could not be there. I don't know anything specific for them to do better. We were pretty happy with them.

I felt assured in knowing someone was with my aunt 24/7 as she was dying, and it gave me peace knowing she was in good hands. My aunt wasn't able to communicate, but I could tell she felt more at peace when they started their care with her. I felt that in the intake interview, the person who interviewed me was extremely thorough and understanding of my aunt's needs. Ahe was also concerned about my needs, which was surprising and nice. The intake was rapid and easy.

They help me with transportation to my medical appointments. They are on top of scheduling and everyone they sent was really nice.

They could have put the customer first and have been more understanding. They should only come during the times requested and do what is requested. We had a rough start in the beginning, as they came early and weren't willing to wait. My mother arrived on time, but since they didn't wait, they had already left. Another time, no one showed up. I understand that she was terminated, but we didn't receive anyone that day. They just said they would send someone out the next time they were scheduled to. They started charging by the minute instead of by the hour, so caregivers would make their own hours. They would come early and leave late, and we would get billed for it.

The care that they gave my mom gave us relief from having to watch her constantly and make sure she was taken care of. They were very flexible in trying to work with us and our specific needs. Our caregiver that we loved had a baby, so she wasn't able to work for us anymore, so we changed companies.

All of a sudden, I have someone here to help me go shopping and go to the hospital with me. I enjoy having them in my home. They are very helpful to me, are clean, and are educated.

They help me when I need to be helped. Everybody I've had is very nice, both for me and when my husband was using their services too.

They relieved my burden. They are awesome, they have passion and they care.

They took care of the kids and left the house clean. The caregivers are on top of everything.

It's been God sent. She's helped the most by letting me take care of things while she watches my husband. I have recommended them before. The caregiver they sent out is very good and attentive, is knowledgeable and is reliable.

Since my mother needs care during the day when I am unavailable, it helps having them there. Overall, it has been a great experience with them. I would make sure to tell others that they should set the expectations right away.

It made us feel very good about our transition. They are honest, trustworthy, and there was nothing to worry about.

They get my food ready and they do everything I couldn't do without them. They always help to cover shifts for the regular caregivers if they can't make it.

She was able to take care of them while I was sick and helped the kids overall. She helped my daughter bake cupcakes She kept them busy and happy. The caregiver was very patient and kind to my kids. She was very helpful.

They provide medication and deal with little emergencies that pop up every day. I receive sensitive services and they are very timely. I am pretty happy with their services and am not looking for someone else.

I have talked to the management about getting someone different and we are holding off because there are changes happening shortly. There is no one I have to recommended them to. It is not likely that I will go out recommending them.

My loved one is at the end of their life and it helps them a ton to have these services. They are pretty picky and choosy of who they hire, and if a client complains, they'll listen.

They have helped me with errands. They are reliable and come when they say they will.

She wasn't totally dependent yet. We started them because she got sick. It stressed her out that they weren't here to work and they were just here to be with her. It relieved my sister and I. They were very nice. I kind of thought they were gonna do more than just sit with someone.

The caregivers, if they were instructed to do certain things, wouldn't do anything else. They didn't seem to have the ability to waver or go outside what they perceived as the guidelines. I think their communication could improve. My mother would say that the training the employees received could improve. I did like convenience. They were covered by BrightStar insurance.

The caregivers converse and keep my loved one engaged. They do what needs to be done to make them feel comfortable. The people that they have sent out to us have been knowledgeable. They step in to do what we need them to do.

They helped my husband with all of the things we signed up for. They made my life easier. I am extremely likely to recommend them. There wasn't anything I didn't like. They were very helpful.

They give me peace of mind. If I didn't have a caregiver here, I would never be able to leave the house. BrightStar Care has very professional employees. They are reliable and responsive.

It gives me the freedom to get out so I don't worry about him being him being alone. They have been very reliable and I've enjoyed working with the people they've sent out.

They were able to supervise his medication, provide meals, and take him on walks and socialize. They were quick to respond. They were very accommodating.

It is a must when you need it. The personnel was trained and on time.

They helped us the most with cooking. We were very happy with it. They were very professional with well trained workers. They had concerned supervisors. My wife agrees.

They help in every way with whatever I need. Everything was excellent.

My caretaker identified that my husband was more ill than he thought and he ended up having pneumonia. I like the care and they treat my parents really good.

Towards the beginning, they were very helpful, and towards the very end, it was awful. There were several caregivers that were assigned and two were outstanding, very professional, and helpful.

They are very consistent with there care and provide prompt service. They are easy. They make life a lot less stressful.

I liked that they were able to do exactly what I asked them to do for the patient that was under my care without any question. It was the only way that I could sleep because before they came to help, I would never sleep.

They do a good job by getting good people in here. They give me someone who is matched to my needs.

They are reliable because the caregivers come on time and they don't leave my family member without care. They do what we want them to do and we trust them. They keep my father safe when we are unable to be there.

I've had good luck. All the caregivers have been pretty good and competent, and I got along with them. I've been pleased. I'm improving, but early on they helped with daily activities like bathing and dressing. I felt they did everything well.

They are personable and good people. The caregiver that we have right now is perfect. They have made things easier for me due to the fact that I work a full time job. They take the pressure off of me.

The first caregiver was a no-show, and I went without care for a week. The current one shows up late sometimes. The office staff came out and talked with us. They helped us start out the services.

They're all competent, they do a good job, and they can help my loved one with errands. We have a good home care nurse. They're there every day and they keep my loved one company, which is the biggest help.

I get feedback really quickly, I get returned phone calls, and the caregivers are very professional. It makes life easier because I know someone is with my parents, looking after them, and making sure they're eating.

They adjusted really well when we asked for some different care providers, because sometimes people's personalities are just different. They're super understanding and willing to work with us. Their admin team is super easy to work with. My mom's personality takes her a long time to adjust to people. They're very reliable so that my mom always has groceries once a week and has someone to take her to doctor appointments. Once it's arranged, I know it will happen.

My caregiver is over and above what I expected. She is working before I even tell her what needs to be done, because she can see what needs to be done. She always helps me with my shower, and she helps me put on my stocking in a way that isn't painful. She knows what I like to eat and fixes it before I even say.

BrightStar Care comes in and works every day. They even sometimes do a little extra to help out. It's hard having people in your house all the time, and he needed a lot of care.

BrightStar Care was always willing to work with me and were flexible with my scheduling. Some of the night time caregivers didn't wake up when my mother woke up. When scheduling night time caregivers BrightStar Care should have very clean expectations on what the caregiver is allowed to do. The client should know what the caregivers are allowed or not allowed to do like use the cell phone, or sleep.

BrightStar Care is very responsive and dedicated to my needs. BrightStar Care makes my life a lot easier for my wife and I. BrightStar Care can take some of the load off of us and they can even help administer minister.

I would definitely recommend BrightStar Care to others. I am impressed by the promptness of the caregivers. Our caregiver doesn't do much. She doesn't clean or fix meals, but she does act as a buffer between my husband and I, which is very needed. He has dementia, so it is great to have her help us so that I don't get as frustrated.

I would tell others that BrightStar Care is a good company to hire because we had excellent caregivers. The services make my life easier because our caregiver knows where everything is and what to do ahead of being asked.

BrightStar Care provides caregivers that are on time, efficient, and attentive in caring. The services make my life easier because I can't do any cooking or cleaning so the caregivers do it for me.

I'd tell people that BrightStar Care has good caregivers, they're excellent. The service has helped the most by taking good care of my husband. That's the number one thing.

BrightStar Care provides caregivers that I am satisfied with. The services make my life easier because they take care of my husband.

BrightStar Care gives very good service. The person that they sent was very good, helpful, friendly, and kind. The service helped me with the shower.

BrightStar Care didn't respond as quick as they said that they would, so I wish that they were as prompt as they said they are. BrightStar Care provides a wheelchair and a walker for my loved one to help her walk around the house.

BrightStar Care could conduct themselves better in my home with my father. I do not like that the caregivers steal spoons and that they put dishes back in the wrong places. One caregiver from BrightStar Care helps make breakfast and makes sure that my father takes his medicine. BrightStar Care helps my father be his old self before my mother passed away.

I would tell someone that BrightStar Care has great management. The company is really well run and all the caregivers are prompt. My parents are pretty independent so while BrightStar Care's services are good, my parents try their best to be independent.

BrightStar Care is really responsible, and they care about their patients. BrightStar Care does whatever my loved one asks.

I would tell someone that BrightStar Care is good. BrightStar Care has made my life easier because I work full-time and I need someone to help in the morning.

I would recommend BrightStar Care because their employees are wonderful. The care helped me a whole lot and I couldn't ask for anything better.

BrightStar Care did a good job of taking care of my mom. They sat with her overnight and did what we asked them to do. It wasn't a huge impact. The caregivers sat with my mom overnight.

I like BrightStar Care because they have good quality staff. They have good empathy. The care from BrightStar Care made my life easier. The majority of the time they did a night shift to watch over my loved one.

I'd tell people that BrightStar Care is professional and caring. The service has helped the most by giving comfort to Henry.

I would tell a friend that BrightStar Care they help clean up and help with the housework. BrightStar Care has made my life easier because they provide me with the security, confidence, and the safety I need.

BrightStar Care was very helpful with everything. BrightStar Care was able to come help with stuff I couldn't do anymore.