BrightStar Care Walnut Creek / Oakland / Lafayette Moraga, CA

Paul B_40

They listen to my wife and everything she says. When the caregiver can't come and they call, they ask if I need a replacement and I always tell them that that would hold no value.

Jay R_5

The services are important since the family is not able to provide care. I like that they are responsive and the caregivers have been good.

Rhona L

It has freed up my time by having someone coming in. I just think they were very thorough when they talked to us about what our needs are.

Gary P_18

They are new to us, and we are getting to know them. They are responsive and helpful.

Kathy P_28

The person we had didn't have the same interests as my husband but researched his interests so he could have a conversation. They are very kind, attentive, and caring with the client.

Anonymous_1718302196

It was very beneficial for us as a family that we had someone during the evening. We would very likely recommend it. Most of the caretakers were excellent and were very sweet and attentive throughout the evening. We didn't always have the same caregivers. My mom was very happy.

Michele M_10

She runs errands for my mom. They are on time and consistent.

Anonymous_1716289278

It was a positive experience because each of the caregivers were personable and interested in actually helping me. I would recommend this agency because they were easy to work with in terms with getting scheduled.

John N_31

I like that they have been caring and nurturing. I like that the people have been cordial and the schedule works for me and them.

Russell R_3

The caregivers put her pills in the correct order. I like that they are punctual.

Doug S_17

It has been a game-changer. I was impressed with the introduction they gave when they first came. They gave the impression of a professional company.

Jason_2

They provide the services that they said they would. The communication has been good, but sometimes there is some miscommunication.

Sumistha "Shumi" D

They were both amazing and the skill set was really great. I liked the communication and I got to meet 2 of the different nurses.

Brenda F_9

The agency has helped us by being reliable. I like this agency because they keep me informed.

Alan H_6

The provider has helped us out the most with the basic care like changing diapers and putting back braces on and getting her to move around. I think their consistency of caregivers could improve.

Nicholas C_1

I only have the services once a week on Saturday, but they have made a major impact. They've been petty good with us so far and always willing to meet our needs.

Suzanne P_9

They cared for my father and kept him comfortable and safe. They are quick to help and answer the phone. The care givers are very caring and do their best.

Beth E_4

The agency never asked questions when I wanted to change caregivers. I could not have done it without people in the house caring for me. I like that they listen to me when a few caregivers were less than adequate and not as forthcoming regarding the activities and falling asleep at night instead of staying awake.

Jeff N_2

The level of care that they were able to provide was a little less than what he needed. They liked the caregiver they had. They had very good reviews, and it was very close to my home, which I liked. They were very responsive.

Anonymous_7009

If the administration could communicate with each other. The administration does not seem to communicate with each other and things get miscommunication or nothing happens at all.

George H_20

They have given me extra time to do things and given my wife the ability to do things that she wouldn't be able to do herself. Their communication is great, the amount of care is significant.

Caroline C_3

The agency could have made out life easier by having more professional people. I didn't like the people that they sent over and they did not do anything that the manager said that they would do besides taking him for a walk and making him lunch.

Madeline C_2

The caregivers just knew how to take care of my husband. The caregivers came in, and they were well-versed in what they needed to do.

CeCe V

The caregivers are fabulous. They are companions for him. We really like the caregivers.

Marty L_2

I have had one person and it has been awesome. I like the availability of the caregivers.

Dayna M

They are consistent in showing up. They are responsive to my concerns.

Jason P_4

It helped me tremendously. I would recommend them if they would provide the in-home services again.

Andrew K_9

The provider has helped the most by being kind and caring for her. The caregiver's attitude is very positive. I like that the agency has caregivers who are caring and pleasant.

Simon A

The impact of the services on our daily life are not outstanding because they are solely doing vitals. I recommend BrightStar because they are very professional.

Kerri B

They helped by being there when I couldn't. We are contemplating using caregivers from them in the future.

Lisa G_22

Knowing they are providing the care needed for my mom is very helpful. The communication is excellent.

Anonymous_6611

The caregivers could have a greater impact if they could engage with the client more. It would be nice to not have a 6 hour minimum.

Anonymous_6599

They have been consistent. I like their communication with texting.

Cathleen (

Very responsive, people that they supplied are with them for a year, incredibly devoted. My mother currently has 24-hour care. Ramped up. She likes them because they are responsive, fairly large staff, able to fulfill needs, anyone's absence, and supply someone else.

Terri R_2

They have done smooth infusions and conversations. I like my nurse I have had. I have had her two years. We have gotten close, and I appreciate her and her skills.

Melanie _1

They are doing everything she cannot do. She cannot lift her hands. I like that the people show up and do their job.

Karen G_23

The agency helps with breakfast and tidy up in the kitchen. I liked that the agency is responsible and personable.

Marta T

I need the help they provide. The services have been positive. We haven't been with them long, but so far we haven't had any problems with communication.

Brian H_13

I don't have to worry about a schedule. I know they'll take care of that. The administrative staff is communicative.

Judy C_17

They re not doing what they are hired to do. There is no consistency, we have had to change the caregivers a couple times.

Jason _1

The services were always there and open for her but they never impacted my grandmothers life. They have always been accommodating.

Jan K_7

I think he came to look forward to Jesse's visits. I liked their attentiveness. I also like the young men that came out.

Jennifer V_1

I can sleep without worrying about my wife having fallen or something. It makes a lot of difference. They should be more reliable. We have had too many cancellations at the last minute.

Joe M_17

It was pretty late in the process by the time the agency started coming around. They were more helpful to my dad and I than anything. They would help with cleaning her up. During the time we used the services, there was a shortage on caregivers and some where inexperienced. Everyone was overall really nice and tried their best.

Jeanine M_1

They helped me a lot. They followed through and completed the service. They were attentive and we used them a couple of time for my mom, there communication was good.

Cathy P_13

We never had this kind of support from other agencies. I like them because from the very beginning they were very professional.

Tom M_16

It's helpful. It mostly allows me to leave and be comfortable that someone is there with my mom. There's not much for them to do. They are very responsive. We're happy with the people they've sent.

Anonymous_5055

They can make my life easier by finding more employees so there are more choices. I would like to see recruiting higher quality workers.

Angel C_2

They provided someone very quickly. They were really responsive. They got someone that was really prepared.

Jenner M

They have great customer service, incredible caregivers, and are so responsive whenever I have scheduling conflict. I have a special caregiver that has been with me for two years. She takes care of everything I need done like laundry, shopping, and cooking for the week in 5 hours. I can give her any recipe and she can make it so well! She is always there and never fails to show up. I really rely on my caregiver and the company.

Janice E_3

We have her just for eight hours a week but it's very helpful. I would get another day if I could afford it. I would tell a friend that they're efficient and organized.

Mason H

I think they can be professional in being health care providers. They carried more authority. There was a nurse here to see her. That was the most important part in their role. They did a good job managing the care.

Anonymous_4646

They are contracted through my chemotherapy to provide infusions. The nurse is very nice. I would like them to lower the price. I would like them to provide health care and PTO for their employees. That is it.

Lynn S_1

When I was working it was excellent, it freed me up to work. If I didn't have them I would have to go in during my work. It eases the burden. I like the caregiver that we have.

Joseph M_18

They have good coordination and they send good people. I like that they are good people and I like being at home.

Laura M_18

I don't have to worry about her as much. They've been awesome to deal with.

Don R_8

They just took care of her very well and they were there when we needed them generally. We liked the overall care and the concern they showed.

Anonymous_2324

When the nurse is on duty, it gives me a break. The nurse is amazing and completely skilled. She is very compassionate to my daughter.

Brian H_8

They are always scheduling and reaching out if there are any problems. They communicate through text, email, or phone call and respond quickly.

Steven C_11

They make sure that my wound stays fresh and clean with no infections. I have liked the nurse I got. They are always consistent, they come when hey are supposed to, and they do their jobs.

Allison _1

They are consistent and they follow the case pretty closely. They need to get request for extensions done quicker.

Denise F_3

They've been very helpful with my mom personally and with my dad. Their staff line has been amazing, and they are very accommodating to my moms schedule with appointments and stuff.

Mike L_9

My dad just didn't want the care, so it wasn't anything the agency could have done. I would like them to lower their prices.

Ria L

The night shift helps the most. It's important to have someone there the whole night long to take care of my husband. They are very punctual, accommodating and they have good helpers.

Robert M_35

I like having someone available. They can keep the cost down.

Joseph R

It takes the pressure off of me to do everything for my wife. They are dependable and kindly. The first 2 or 3 years they had problems, but they don't anymore.

Lisa J_5

The take the burden of care off us so we can still enjoy time with our loved ones. They allow us to be family members rather than caregivers. I like the honesty, the professionalism, and the care of the employees.

Elise _1

They did the necessary things like toileting. They were easy to work with.

Victoria H_2

They came right away and took charge when I was not able to. They are very personable and they did a good job.

She031020

We're using BrightStar Care Central Contra Costa County. I was looking for companionship so they're quite sufficient and accessible for us. I haven't been there when the caregivers are there, but the feedback I'm getting from the rest of the family is that it's adequate.

Anonymous_3251

It is a real confidence and feeling of security, knowing my mom is getting cared for. The billing hasn't always been perfect. There were some hiccups at the beginning.

Anonymous_2134

By them being here, I am able to get out. Things have been quite good. They have been here and they are on time.

Anonymous_3295

We just need help, and they come to help. They treat my wounds. They help me. They are nice.

Madeline L_3

I know that they will send a fill-in if we need one. It is also nice that they are bonded and insured. I like that the staff is responsive, but some of the caregivers vary in their professionalism.

Anonymous

They are responsive to anything I question. They are just good. The person I have is very good. She is compassionate.

Stephane Z

They helped her get into bed for me. I appreciated the care that they gave my mother. I think being on time and being there when we needed was good.

Rosemarie D

I couldn't have done it by myself, and they have been the best service I've ever had. I liked how prompt everyone was. They were thorough, kind, and professional.

John S_52

They did what they were suppose to when it came to nursing care. They were responsive and reasonably priced.

Patricia I_3

They provided daily care like cooking our food and taking care of my husband. The caregivers are all intelligent, caring, and experts at what they do.

Renee C

I am a nurse, so I can see the excellent quality of the care that was provided. They are very dependable, and the service is excellent. The person they chose for my mom was outstanding.

Kathee B

They are doing a great job at providing for her needs. They have done a good job at covering all the shifts and providing good caregivers. They respond in a timely manner when things are not going well.

Joyce _2

They are dutiful and do their job. They give me information if they are concerned about something, they tell me. They are very personable and caring. I can't say enough about the director of client care. She went over the top for us. She knew I was scrambling, and it was impromptu. She was on it.

Anonymous_2307

I like that they are efficient. When the client has dementia, having some consistency with the caregivers needs to happen. It makes it confusing.

Carol _7

The employee arrives and achieves a minimum level of skills. They could improve on how they record things like blood pressure and relay that to the processing people. They need more consistency in the ability of each person to work at the same level.

Allison D_1

They were always good about communicating when child care was covered. Billing statements were also very transparent. I like the flexibility of when I call with an issue, they take care of it.

Danelle S

It took all of the pressure off of me, and I was able to get my stuff done and focus on me. The caregivers they provided were excellent. They were professional and attentive to my mother. The caregivers did their job.

Monica K

Right now, it is working much better than some time ago. The helpers are more used to it and my husband is too. Right now, it is going very well. The evening person is leaving at 7:30, and that is going okay. It is working well.

Susan H_22

It got me off to the right start. The physical therapist was very personable and knowledgeable. I'm a nurse, so I was aware of most of things the nurse would tell me, but I still appreciated it.

Anonymous_1971

They relay information about my clients to me. I oversee their care, but am not there directly. It is important that I get that feedback from them so I can make sure they are being taken care of properly because I am there care manager. I have not had any problems with them. They are open to work with scheduling and rescheduling so f I need someone to come fill in on a short notice, they are always able to get someone, and that is really nice.

Anonymous_2010

They could provide all the services we needed to keep the household together. I liked the attitude of the service people.

Elizabeth "Betty" T

It makes a big difference. As the husband of someone with dementia, it puts the weight on me and BrightStar Care takes care of those things to relieve me of the day to day things. They are a local organization that will provide you with caregivers, and some of them are very good. You can change the caregivers you don't like

Don M_5

They are able to be there whenever we need them. The issue I have is that the quality of care is very good, but their ability to hire and keep caregivers is marginal.

Diane W_15

They have stepped up when we needed them quick. They are very willing to step in and cover on part time basis so I really appreciate that. I like the quality of their employees, and it is so easy to work with them. They are so responsive and able to help us out when we need help.

Clinton W

She was very flexible and nice. They walked him around the house. She was very knowledgeable.

Mayra R

They helped me clean my house, do the laundry, and other things I couldn't do. I like that they are helpful.

Wendy P_3

I only had care come in once a week. It was awesome to have a break. I liked the case manager a lot and also the nurse. I was very happy with all the people that were sent out. I have already recommended them to friends.

Sue E_1

It was quite beneficial. The caregiver checked everything and talked to me. The caregiver is very nice and knowledgeable. They know what they are doing.

Carol S_24

I only had them two days for a specific need. They were there to help me with what I couldn't do myself.

Debora S

They help me because I have to go to work. They treat my mother really nicely and she likes most of them. There have only been a couple of them she did not care for.

Beth C_5

The most she helped with was continuing to get more sessions. She pursued more sessions and got them because she knew I needed more therapy. She encouraged me to do more than I thought I could do. The PT was very assertive and didn't let me slack. She encouraged me and forced me to do more than I wanted to do in a good way. It resulted in some great results in me walking.

Anonymous_1111

We had to go to another company because BrightStar Care wasn't able to fulfill our needs. Being with another agency has been a night and day difference. It was a lot of work trying to work things out with them. We have a problem with this agency's honesty factor. They aren't always able to provide a caregiver when they say they will.

Saikrishna

The caregiver is very good. When my loved one was sleeping, she offered to help my wife with the household chores as well. The caregiver is very patient and knowledgeable. I would highly recommend her.

Anonymous_1031

They were nice. The caregiver wasn't too experienced, but my case isn't as extreme as some people. I needed to be with someone. I thought they were a little picky about computing the time. They took it down to the minute. Sometimes we just chatted, and we were charged for it.

Susannah F

It was very personal, they are different, but there was an overlap. She looked around my home to see if it was safe and gave me a suggestion for my home and for my living. The physical therapist was more on strengthening my leg and worked with me on that. They are great, I just thought they really cared about me and it was really personal. They came in and I had two people, an occupational therapist and a physical therapist, and they both worked well together.

Cathleen V

It has helped us because we have a pretty busy schedule. They are on time and seemed very knowledgeable and qualified. They were dependable if there was a medical emergency. The caregivers bonded with the baby.

Anonymous_870

They had very little impact. We required something that they couldn't do. There wasn't skilled nursing and I wasn't here so I wasn't sure what they were all about. I don't know if there was a miscommunication, but they sent a different person every single day and it was important that we had consistency because of Alzheimer's. They would send people when they said they weren't coming.

Pat E_3

They would provide whatever he needed and mostly kept him company. They talked about music with him. They listened to my needs and provided someone that dealt well with my husband. They were very accommodating to my wishes.

Anonymous

I don't think they can do much better than what they've been doing. They've been okay so far.

Alice _1

It helps me get out of the house and go shopping. They are very thorough.

Barbara M N

They could be able to do more on their own. They could have a more steady nurse person.

Robert M_2

All I have to do is give them a call, and they take care of everything. They provide all the sources we need.

Brenda T

My brother's wish was to be able to come home, and because of BrightStar Care, they made it possible for him to move from California to Cleveland. It was one of his last wishes. I had two people in particular that provided outstanding service. I only have positive things to say about this company.

Courtney B_2

There was a nurse coming to fill his medication boxes. I feel like they are pretty attentive and responsive.

Anonymous

They were able to accommodate a tight timeline. I liked that they were nice, efficient, and accommodating.

Barbara G_25

They give me the peace of mind to go off and run errands on my own without worrying. The caregiver is personable and well qualified.

jenny

They helped her the most by their compassion and presence. They were so kind, and they gave companionship and were responsive. They were so responsive. There was only one day when a caregiver called in sick.

Steve D

We couldn't have done it without them. They did a great job.

Jill B_5

They were helpful by being available. They were prompt, efficient, and friendly.

Robert "Bob" M

They always showed up on time. Some caregivers just sat here. Others were impressive.

Lynn K

I think my loved one was resistant to having a caregiver. It was not because of the caregivers. They are reliable, they show up when they say they are show up, and they find a replacement if they can't come.

Judith "Judy" F

They attended to her dressing in the morning. They were very organized and prompt.

Kathy

We had different caregivers every day, and they didn't know my mom. They weren't very responsive. They need to be consistent with the caregivers and hire caregivers that are qualified to do what they need to do.

Jessica

if I didn't have the services, it would be an inconvenience for me to take care of him and go to work. The nurses, when they first started, had to poke my loved one a couple of times to give him his factor. They also didn't have all the supplies needed.

Veronica (

One time, they called me to say they couldn't find anyone for the hours that I had requested for every week. I had no service that week. They were also supposed to be sending me the same caregiver every week, but no, we've gotten somebody different every week, so I spend half an hour of my time showing the caregivers around. The people who have come have been very good. But as I said, the company itself is not so good.

Geoff B

The people that came were absolutely outstanding. They were very caring and capable. They did things for my loved one, so I didn't have to do it myself and were great about it.

Jennifer F

I like that they personalize the care to your injuries. They have made my life easier by overseeing my exercise so that I could get my normal life back.

Raymond K

They help around the house, and are very careful, knowledgeable, and nice. They keep me upright since I fall a lot. My caretaker is very attentive.

Deborah L

BrightStar Care is on time, follows up, is flexible, and is friendly. Instead of me having to drive to a clinic, the caregivers just come to me.

Haya M

BrightStar Care does their best to provide the right caregiver. When I have the right caregiver to take care of my family member, BrightStar Care's services are excellent.

Diana B

The employees are wonderful people. They management might have a few problems. Getting the billing straightened out could make my life easier.

Greg S

I would tell a friend that BrightStar Care is very helpful and friendly. BrightStar Care makes my life easier because they help me to get around in an area that is difficult for me to travel in.

Angus M

I have no problem with BrightStar Care because they had a great staff, but my husband just wasn't matched with someone who worked well with us. BrightStar Care could have given us another caregiver because it was very difficult to incorporate him into my husband's and my daily lives.

Karen T_3

BrightStar Care is very efficient, friendly, and knowledgeable. The service helped me by being here and talking and asking questions. They were very friendly and nice, in every respect. I don't let people clean my house. I'm very self-sufficient.

Robin P

BrightStar Care needed more training for the nurses with different procedures. The services helped me to complete daily living activities.

Sandina "Sandi" F_1

I'd tell people that BrightStar Care has given us many incidences where the caregiver wasn't the right fit and they worked to find someone else. They are easy to talk to, and the staff is really friendly. BrightStar Care has helped the most by providing consistent care for my 93-year-old for my mother.

Douglas "Doug" R_1

I would tell a friend that BrightStar Care has always sent me friendly and helpful people. BrightStar Care has helped me the most with getting me some time off from caring for my wife.

Vita "Lori" H_1

BrightStar Care was very professional, and they were very accommodating with the services. The nurses that came were really good.

Suzanne R

BrightStar Care really cares about people, especially people who need help. BrightStar Care made my life more pleasant by helping me stay clean and by making me feel secure.

Bart & Jeanette S

BrightStar Care is efficient and they do their job well. BrightStar Care is able to drive me around town.

Dale G

BrightStar Care listens to what I say, they sent us a good caregiver, and they have worked with us. The services from BrightStar Care allow me to leave and know that my husband will be taken care of.