Home Instead - Surprise, AZ

Offers Home Care

22 Reviews
Call (800) 311-0604
Home Instead - Surprise, AZ (800) 311-0604

Reviews of Home Instead - Surprise, AZ

22 Reviews Write a review

Home Care Reviews for Home Instead - Surprise, AZ

April 30, 2020

By Ealyauty

I am a current client of this provider

Very helpful, conscientious, and nice people.

April 15, 2020

By Bob and Caryl Gorman

I am a past client of this provider

Three months ago, my wife -- nearly blind and with very poor balance -- fell in our home and broke her arm. She spent three weeks in Banner Boswell hospital and rehabilitation. On her return home, we engaged Home Instead (HI) for 24 hours each day, for more than two weeks. Their service was outstanding in every way. The nurses always came on time; they were pleasant, intelligent and highly skilled. They helped to clean and to feed her, and they anticipated and took care of my wife's every need. They were patient and devoted to my wife in every way. I would use HI without hesitation in the future and would unreservedly recommend HI to others.

Provider Response

Thank you so much for your kind words. We are so glad that you had a great experience with Home Instead! Thank you for trusting us with her care.

April 15, 2020

By Nathaniel

I am a current client of this provider

Very pleased. Personnel is very helpful. Good resources.

Provider Response

Thanks Nathaniel. So glad to hear you have had a good experience!

March 18, 2020

By micro911

I am a current client of this provider

These people know what they are doing! Super awesome people to help take care of the elderly and the care takers! Highly recommended and have good people working for them!

June 13, 2019

By NHowe

I am a past client of this provider

I want to provide my strongest possible endorsement of Home Instead under the direction of Julie H in Phoenix’s west valley. I was in crisis: suddenly, in one week my mom changed from being fiercely independent to unable to read a calendar. I work and I needed someone to be with my mom when she woke up: to answer her questions, to help her dress, and to provide stability and keep her oriented until we could figure out what was going on. I needed all of this immediately. I needed someone skilled, trustworthy, and caring. One benefit of working in a college of nursing is that I received recommendations from nurses, therapists, and advanced practice providers. Home Instead was recommended more than any other. I called on a Friday; Julie Huebner met me the following Sunday; Shaleen started helping my mom on Monday. I was impressed with Home Instead’s training programs, vetting procedures, and flexibility of service. Several times Home Instead was there during crucial times when I couldn’t be. And when, after several weeks, we no longer needed Home Instead’s help, I was able to end our commitment within 48 hours. No contracts, no penalties, no strings attached. Being able to rely on a business like Home Instead was a blessing; I couldn’t have gotten through those weeks without them.

March 29, 2019

By Miss Kitty 1952

I am a current client of this provider

We hired Home Instead to care for a very sick and weak family member, so that he could stay in his home rather than a nursing home. His care giver rocks. She runs him to appointments, takes him on outings, cooks, and does light house keeping. Not sure what we would have done without Barb.

March 05, 2019

By benjaminsmith

I am a current client of this provider

Home Instead of Surprise has been helping me care for my wife for about 6 months. Since the first day that we met Julie Huebner they have done exactly what they said they would. The office staff are very pleasant and efficient and the caregivers have been superb. I look forward to using Home Instead for as long as I am able to keep my wife at home.

February 20, 2019

By devastatedtoo

I am a past client of this provider

They provided excellent care for my wife who was suffering end stage emphysema including 24 hour care near the end. The care people were very kind and caring both to my wife and to me and my daughter. Their professional experience and training were exemplary. Home Instead always met my needs no matter how fast they changed during the latter part of the illness. If someone was unable to be here, Home Instead always had someone else covering. I just cannot express enough thanks for the care provided.

January 23, 2019

By Gordon & Gloria

I am a current client of this provider

Very helpful and caring helpers who are responsive to our needs and flexible in their response. We are quite satisfied with the services.

June 19, 2018

By Susie & James

I am a current client of this provider

Our caregivers are so good. They will do about everything we asked them to do.

June 15, 2018

By Bill

I am a current client of this provider

I am very pleased with "Kathy", my current caregiver. She is always very caring and meets my needs. It is very nice to have a conversation with a very pleasant person.

February 15, 2018

By Ann

I am a current client of this provider

The owners are very receptive to needs of clients and caregivers. The caregivers are very caring and knowledgeable. We are very happy to recommend this business to friends.

January 12, 2018

By Sharon

I am a current client of this provider

I am very pleased with the caregivers that have been sent to help with my husband's care. Also have helped with housekeeping. Would recommend Home Instead of Surprise, AZ to anyone who needs a caregiver. Brian and Julie, the owners, do everything they can to accommodate you.

December 13, 2017

By Kathy

I am a current client of this provider

Home Instead tries hard to match the caregiver with the one being cared for. They are reliable, responsive, and responsible. We are very happy.
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About Home Instead - Surprise, AZ

Home Instead Senior Care is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Surprise, AZ

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Senior Care Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Surprise, AZ

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