Right at Home East Valley Phoenix

Offers Home Care

91 Reviews
Call (480) 582-5081
Right at Home East Valley Phoenix (480) 582-5081
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Reviews of Right at Home East Valley Phoenix

91 Reviews Write a review

Home Care Reviews for Right at Home East Valley Phoenix

December 18, 2019

By Paula G_6

I am a current client of this provider

They help her with her daily care. Sometimes she needs help brushing her hair or taking a bath. Anytime I have a question, they reach out. I like the communication.

December 18, 2019

By Bob T_1

I am a current client of this provider

They take him for walks, and they interact with him. They are contentious. They are on time, they show up, and they meet all of his needs.

December 11, 2019

By Tod V

I am a current client of this provider

They have helped with cleaning and stuff that I can't do. They are a good company, and they have been good to me.

November 21, 2019

By Craig H_3

I am a current client of this provider

They meet the standards that we have. They are very helpful. I like that they have interviews with us and the caregivers so that we can meet them.

November 12, 2019

By Onur C

I am a past client of this provider

They helped me around and were patient. They could have been more responsible for the patient, not leaving them alone on weekends. They have to check if the home aide made it there or not.

October 24, 2019

By Joan H_11

I am a current client of this provider

My mom wants someone to talk to and watch TV with. I even have them eat with her because she likes that. I like that they respond quickly, and most of the people that come, my mom really likes. My mom likes the social part, but I do it to make sure she gets her medications on time.

October 21, 2019

By Frank V

I am a past client of this provider

I have deteriorated discs because of picking up my husband so much. They sent me another lady who said she is only supposed to sit with Frank. I still had to do all the cooking and take care of him and her.

October 09, 2019

By Lynde V

I am a current client of this provider

The basic care of my husband and getting him to go out of the house has increased the value of his life. The employees are very nice, and they come on time. They're really good with my husband as far as getting him to go out and go places. He takes him to his doctor appointments.

September 05, 2019

By Donald S_10

I am a current client of this provider

They do little chores around the house. They've been extremely easy to work with, and my husband really likes his caregiver.

September 05, 2019

By Loyd I

I am a current client of this provider

It's absolutely necessary that we have the services, so they're helpful. I need to work, and I need someone to care for my husband. The agency is having a hard time because we need a lot of hours. They're making it happen, but it's sometimes difficult for them to make it happen.

September 05, 2019

By Gayla D

I am a current client of this provider

Mostly, she gives me my shower. At my age, and with me being blind, it really helps. They are kind and caring.

September 05, 2019

By Pat H_4

I am a current client of this provider

They take me and drive me to the park. I like that they are very personal and caring.

August 02, 2019

By Frank F_1

I am a current client of this provider

They drive me around places, or they go to the store for me. Right at Home is pretty expensive.

August 02, 2019

By Lynn P_4

I am a past client of this provider

They do what I ask them to do. He was a fall risk and has dementia, so they help him exercise and take showers. Even the caregiver that was there would always contact me because I am not there 24 hours a day. They were always there answering questions, and when I had the transition happening, they gave me good suggestions in how to transfer the care.

July 25, 2019

By Anonymous

I am a current client of this provider

They need to be on time. Sometimes they come late. They could try to send the same caregivers and not change them so often.

July 02, 2019

By John A_3

I am a current client of this provider

I have the ability to leave when they are here. It takes a long time to get somebody sometimes. I don't always know a week in advance what we need.

July 02, 2019

By Miriam Y

I am a current client of this provider

The most helpful part has been how I can ask questions and how they have the time to answer them. I would tell a friend that they were reliable and on time.

June 11, 2019

By Robert V_7

I am a current client of this provider

They help with appointments and the house. They have been good.

June 11, 2019

By Richard V_1

I am a current client of this provider

I couldn't get groceries on Thursday afternoon if I was worried about my loved one. They know how to take care of him. They are very knowledgeable. I can call them up about my questions. They provide good caregivers.

May 28, 2019

By Louis V_2

I am a current client of this provider

The impact is great for me. The caregivers come in and take care of my sick husband. So far the people that are coming are very good at doing their job.

May 02, 2019

By Norma S_1

I am a current client of this provider

She gets a bath twice a week. It's something I can't take care of. My mom really likes the gal that comes, but she comes late often. She seems to have something that comes up every time, but my mom is fine with it. They are easy to work with and are honest. They are fair. If we have a problem, they will adjust the price each month. They let us know of anything down the road.

April 02, 2019

By Bobby R_3

I am a current client of this provider

It lightens the load on me and then I'm in a better mood. They make sure there's someone there if the girl can't come.

April 01, 2019

By Patricia S_8

I am a current client of this provider

Someone comes and does what I hired them for. They always answer the phone.

March 19, 2019

By Wesley V_1

I am a current client of this provider

They've always sent at least one, sometimes two, to cover the shift. They've always been available. I would like them to listen to details more on what the client is requesting.

March 11, 2019

By Clyde V

I am a current client of this provider

There sin't much more they can do because he is 96 and blind. The caregiver does a good job when she comes and helps out with his needs. They need to improve the communication with their own personnel and clients.

March 01, 2019

By Anonymous_1641

I am a current client of this provider

They help with driving me places. I have done this in the past.

February 05, 2019

By Mavis P

I am a current client of this provider

They make my life better. It's nice to know something may be prepared. I think it depends on the person that is coming to our house, but it makes my life a whole lot easier.

February 05, 2019

By John V_1

I am a current client of this provider

They are courteous, respectful, and obliging. I am very happy with the service and I am happy with their confidence.

October 02, 2018

By Edward "Ed" C

I am a current client of this provider

The could take me to more places that I need to go to. They could be less expensive.

October 02, 2018

By Coleen P

I am a current client of this provider

I'm not as tired as I was when I would have to do the work by myself. The people are very capable of pleasing me.

September 11, 2018

By Bill B_2

I am a past client of this provider

They helped because she was in desperate need. It helped her health and cleanliness the most. Some of their staff was sloppy and unclean. They didn't seem to be confident.

July 25, 2018

By Darlene W_4

I am a past client of this provider

They were only here once a week and they wouldn't give my loved one showers or anything. They didn't show up or inform us of changes.

July 09, 2018

By Liz

I am a current client of this provider

Right at Home has been fantastic. My husband has dementia and he had to have someone that had an experience with dementia. Also, he is quite heavy and I had to have someone who could transfer him. They worked with me and they have found me a wonderful lady that can do all that. They provide what he needs. He has to have his Depends changed periodically and he has to be moved around. They are here every Wednesday afternoon. They also give him a snack. They have worked with me so well. I'm very happy with our choice.

July 06, 2018

By Kathleen V

I am a current client of this provider

When they come to take care of me, it's very nice. They help with cleaning up around my house. I like that they don't get mad at me when I have issues or other problems.

June 21, 2018

By Robert V_3

I am a current client of this provider

The ones we used to have were really good, they took care of my loved one and talked to him. Sometimes we get good people and sometimes we don't.

June 14, 2018

By Ronald H

I am a current client of this provider

She really helps us out a lot and I don't know what we'd do without her because everything she does I don't have to do. The caregiver that we have does a wonderful job.

June 05, 2018

By Helen V

I am a current client of this provider

It's great for my loved one to have another person to talk to. If there is something I need, they are very helpful.

April 19, 2018

By Jane C

I am a current client of this provider

Yesterday, there was a caregiver here who was fantastic and I know that my loved one wants her back. She was everything that she wanted. She was perfect. They just started the care recently, but the caregivers are not all the same. They do the little things for her and it is nice to find someone who irons clothes anymore.

March 20, 2018

By Ralph S

I am a current client of this provider

The office is very responsive and the caregivers do all we ask them to do in taking care of my father in law. The accompany my father in law, which I couldn't do all the time, so it gave me more freedom in my life.

January 17, 2018

By Joseph V

I am a current client of this provider

The contact with other people is really positive for my husband. I think the thing holding us back from having a big impact is that that the caregiver needs to be a little bit more experienced.

December 05, 2017

By Louella M

I am a current client of this provider

I would tell a friend that Right at Home is very dependable because they show up, and if they do not, they find a replacement. Right at Home makes my life easier because they are doing anything that I ask them to, they take good care of my mom, and make her happy.

November 27, 2017

By Betty O

I am a current client of this provider

I would tell a friend that Right at Home sends good people. Right at Home improves my daily life.

November 02, 2017

By Robert "Bob" S_1

I am a current client of this provider

I would tell others that we have been with Right at Home for three years now, and we have only had a couple of bad caregivers. Right at Home is easy to talk to and they have a very friendly staff. The service provides me with outstanding caregivers at times when I need them most. I feel like the staff at Right at Home really knows me.

October 03, 2017

By Larry V_1

I am a current client of this provider

Right at Home has a great office staff. They are personable and friendly. When I ask questions, they seem to know what they're talking about. The caregiver is quite competent and helps my loved one with his ADLs.

October 03, 2017

By Gregory P_1

I am a past client of this provider

Right at Home came through when I really needed them, and they provided quality people. I was unable to take care of my son for a short amount of time, and the caregivers were there for me.

September 11, 2017

By William V

I am a current client of this provider

The services provided my husband by Right at Home have made a great impact.

September 07, 2017

By Eugene and Iona A

I am a current client of this provider

We are a thousand percent satisfied with the caregiver from Right at Home. Right at Home is very efficient, professional, and compassionate. Right at Home has made life easier for me by allowing me to know that my caregiver is here, and I don't have to tell her the things that need to be done. She's been a breath of pleasure.

September 07, 2017

By Ricky V

I am a current client of this provider

Right at Home was kind of bumpy at first, but now I have my caregiver. The caregiver helps me with everything I need around the house.

August 11, 2017

By Ken and Ann M

I am a past client of this provider

I would tell a friend that Right at Home is very professional. The services were fine. We just didn't have too much for the caregiver to do.

August 07, 2017

By Michael J_1

I am a current client of this provider

Right at Home provides good caregivers, and if I don't like them they will change them. Right at Home makes life easier for me by providing companionship for me.

August 04, 2017

By Myrna D

I am a past client of this provider

I was very happy with the caregiver I had. She came right in and helped me with whatever I needed. I couldn't take a shower unless I had someone to help me.

August 02, 2017

By Joan A_1

I am a current client of this provider

So far, I have nothing but good things to say about Right at Home. Right at Home helps make life easier for me by always making sure that I am comfortable.

August 02, 2017

By Dennis G_5

I am a past client of this provider

I would definitely recommend Right at Home to others. They were a good company just overall. The client was able to stay in his house because of the caregivers. They bathed him and walked with him. They made sure he received his medications and things like that.

July 14, 2017

By Joe B

I am a current client of this provider

Right at Home has been as responsive as they can to my requests for various caregivers. We really do like their last choice in a caregiver. The services help me out with the care and affords me the ability to get away as well.

July 14, 2017

By Gene B

I am a current client of this provider

Right at Home does a good job and they come right to my home. Right at Home helps me with whatever my needs are at the time.

July 14, 2017

By Robert V_2

I am a current client of this provider

The caregivers from Right at Home are punctual and well-trained. They have good personalities and are nice people. I couldn't get around or do much without the caregivers from Right at Home. They help me work towards my independence.

June 26, 2017

By Michael S_2

I am a current client of this provider

Right at Home is pretty good and I like their staff, but their communication is very poor.

June 26, 2017

By Jack V

I am a current client of this provider

Right at Home has done everything that they can to help me. I have gotten to know the people. There is always someone in the office. We are on a first name basis. They go out of their way to help me.

June 26, 2017

By Charles V

I am a current client of this provider

Right at Home is courteous. The services from Right at Home have helped with my husband because I feel confident that the caregivers are going to watch out for his well-being.

April 03, 2017

By M. Anderson

I am a past client of this provider

Andrea was always on time, kept me clean and dry. She would make the house was picked up and clean. She was always helpful and willing to please. I really enjoyed her being here.

July 25, 2016

By Joe and Naomi Miller

I am a past client of this provider

We were referred to you by Christian Health Care. Mark the owner was great. We knew the lord was leading us. All the staff at Right At Home were good. Bre and Shelagh were exceptional. I have and will continue to recommend Right At Home.

July 15, 2016

By Arlene Betterman

I am a past client of this provider

Right At Home helped my family by coming to our home 3x a week to provide care for my husband. One of the caregivers came to our home just to get my husband up for breakfast. Thank you, So far everything has been going well, If I need more help I will be contacting them in the up coming months.

June 17, 2016

By Patricia673001

I am a past client of this provider

Patricia B. was wonderful helping us get to our appointments and other places we needed to be. She was happy, friendly, and was very dedicated. We could not have been happier with how we were treated.

April 23, 2016

By SJ5

I am a past client of this provider

I had a caregiver from Right at Home who couldn’t handle my husband to transfer him and dropped him on the floor. After a month and a half, she never got comfortable doing it on her own, and I couldn’t see paying for three hours when I had to be here half the time to help her. They should listen to the client's needs; originally I told them I needed somebody big and strong enough to handle him.

Provider Response

Here at Right at Home of East Valley Phoenix, the safety of your loved ones is our number one concern. We take great pride in our caregivers. All applicants are extensively pre-screened prior to beginning their employment with us. Once they have met our high standards of care, they receive ongoing training to help increase job-related competence.

In this particular case, we had scheduled two training sessions with the caregiver, SJ5, and the client to make sure that everyone was comfortable with different transfer techniques. Our caregiver on this case has over 10 years of experience providing excellent care to clients and their families. After we arrived for the first of these training sessions, we were told these sessions were unnecessary by SJ5, as our caregiver had arrived early and had already gotten him into the shower. We waited until the client was finished with his shower, where the caregiver was supervised while she performed a stand pivot transfer. The caregiver received one piece of advice from our professional staff and SJ5 said that she felt comfortable with the caregiver’s skill level. After showing up for the second training session, we were informed again by SJ5 that our session was unnecessary as the caregiver had already gotten her husband into his chair with proper technique. We were told twice by SJ5 that our caregiver did the job correctly and that she had no complaints.

This caregiver did work with SJ5’s husband for 2 months. SJ5 did eventually let us know that she would be more comfortable with a male caregiver for her husband. We informed her that we would get a male caregiver right away, as the comfort of our valued clients is important to us. We left the house that morning to start staffing this particular case with a male caregiver. By that afternoon, she had called us to inform us that our services would no longer be needed. SJ5 did inform our staff coordinator that she had no complaints about our female caregiver and that she was more than capable and trained to handle her husband’s care, but she would no longer be needing our services.

If a caregiver is not a right fit for our client’s needs, we make every attempt possible to match them with a caregiver that may fit their needs better. We encourage disgruntled clients to call these issues to our attention, so we can be prompt and attentive in addressing each issue until our clients are satisfied with our own high levels of service. Our goal at Right at Home is to improve the quality of life for those we serve. Right at Home is your trusted homecare provider in the East Valley Phoenix area.

December 30, 2015

By Reviewer25

I am a past client of this provider

Awesome service more than what I asked for .

December 29, 2015

By Lucy Einess

I am a past client of this provider

When I called Right at Home, I was overwhelmed and not sure where to turn for help. Once we had them come I was feeling safer and less overwhelmed. Our caregiver, Becky, was always so willing to help anytime we needed her. She was extremely patient. It was a relief for me to have help in my home with my husband.

December 18, 2015

By Carrie Brown

I am a current client of this provider

I bonded with my caregiver from Right at Home in no time at all. She is well-trained, efficient, very compassionate and caring. She came to me after I'd had a major spinal fusion surgery. I had never replaced her since then. She is a God sent blessing.

December 17, 2015

By Bobbie W.

I am a past client of this provider

Awesome people. They saved me and my family member. Excellent care and co-operation and they were awesome in finding caregivers to match my family's personality and needs. EXCELLENT.

October 27, 2015

By Ed Hoffman

I am a current client of this provider

Great caregiver! They have friendly staff.

June 22, 2015

By Kay Kennedy

I am a friend or relative of a resident

I called Right at Home because I was in need of assistance for my husband a couple of times a week. Now since we use Right Home, I am able to spend 2 days a week out of the house without having to rush home to him. Our caregiver is very conscientious and does a great job. Also, the office staff is always responsive, and our needs have always been met.

June 12, 2015

By NLothGilbertAZ

I am a current client of this provider

After hiring right at home I am feeling less stressed, safer and over all happier. All of the staff members from our caregivers Maxing and Hope to the office staff Raychel have been WONDERFUL. I was extremely stressed before having these wonderful caregivers in my parents homes. Now I know that no matter what comes our way we have the stability and knowledgeable staff with Right At Home.

June 06, 2015

By Linda Halker

I am a past client of this provider

While Right At Home was in our home, we were very relieved. They were helpful and professional. Our caregiver, Lindsey, handled my husband very well. We will be back in the valley in December and will use this company then and every time we visit the valley.

December 27, 2014

By Caring74960350

I am a past client of this provider

I was very happy with the caretaker they provided. I had the same caretaker the entire time. This was important. She was always on time and dependable. She was very competent and was very good with my husband.

October 31, 2014

By Frances & Reisty

I am a past client of this provider

We very much appreciated the timely manner your company accomodated our needs. The staff was professional, pleasant, and very helpful.

June 19, 2014

By Linda94703050

I am a past client of this provider

Everyone in your company that I had contact with were very professiional and caring. My Dad was a very trying person to work with. You never gave up on him! Mark would even stop by and visit when Dad refused to accept help.

January 23, 2014

By Kay20

I am a current client of this provider

Always courteous; were able to provide a qualified caregiver shortly after I contacted them. They are very cooperative with scheduling.

September 27, 2013

By Mary68837850

I am a past client of this provider

My mom likes some of the caregivers at Right at Home. She has really quite excellent ladies, but I have some problems with them. I just felt that some of their caretakers were not experienced or dedicated enough because sometimes nobody would show up and that's not acceptable. One time a caretaker took my mom to the senior center and she forgot to go back and get her. I got a call from the center that mom has been there for a couple of hours already and nobody came to pick her up. I called up their office and they sent somebody to pick her up there. They actually have some personal conflicts with their manager that's why good people were leaving. Every time we have good caregivers, they would end up leaving because they had conflict with the management.

June 25, 2013

By Nancy70256250

I am a current client of this provider

Their workers are always on time. If there is a problem, they always call and get a replacement if necessary. My needs have been met by this company.

June 25, 2013

By Barbara40

I am a current client of this provider

Five stars!! Linda is wonderful with my father!

June 24, 2013

By Carrie6

I am a current client of this provider

Twice in the apst two years Right at Home paired me with a very competent caregiver who provided the skills that I needed to help me cope with three major surgeries. Her experience, patience and cheerfulness were and are, keys to my recovery.

April 30, 2013

By Jill5

I am a current client of this provider

Thank you for all your help with my mom.

April 20, 2013

By Joann B.

I am a current client of this provider

Good providers - on time.

April 20, 2013

By Dan12

I am a current client of this provider

No one is perfect but a few can come close! I have never felt so defeated and alone but mark and his crew gave both of us comfort. Our lives have improved due to their compassion. Their office staff was more than excellent.
See all Home Care reviews (91) See fewer reviews

About Right at Home East Valley Phoenix

rightathome.net

Who is Right at Home Northwest Phoenix?

Right at Home is one of the nation’s leaders in providing in-home care services. Right at Home specializes in home care, facility care and assistance for seniors and disabled adults. Our goal is to keep each client in their familiar surroundings as long as possible improving their quality of life, while maintaining their dignity and respect. We are flexible and do as little as 1 hour per week up to 24 hours per day 7 day a week.

Why home care instead of an independent or assisted community?

Home is where the heart is. Home care is an alternative to moving to an independent or assisted living community. Our homes are familiar and comfortable; they hold many memories of family and with the good times with old friends and neighbors! Home care allows the ability to have “one on one” care on your schedule; this allows you to have personalized care with a caregiver that knows you and what you like. Most of the time, home care can be very cost effective and gives you the ability to stay at home and maintain your quality of life. This also allows you to maintain your privacy, dignity and independence by staying in the place that means the most-HOME.

How do we develop a plan to help my loved one?

From the moment Right at Home receives your phone call, we begin considering the needs for your loved one. When discussing your situation, we will set–up a home assessment to finalize your plan of care and go over our service agreement. When starting service, a staff member does a caregiver introduction along with in-person training for your loved one’s specific needs.

What are some of the services Right at Home provides?

  • Respite Care for family
  • Wake up and tuck in assistance
  • Personal care: Bathing/Hygiene
  • Incontinence Care/ Toileting
  • Medication reminders
  • Light housekeeping & laundry
  • Meal planning, preparation & clean-up
  • Transfers & assist with mobility
  • Exercise routine and reminders
  • Companionship & conversation
  • Assist with pet care (dog walking, litter box)
  • Transportation (Appointment, errands & shopping)
  • What makes Right at Home stand out?

  • We offer 1 hour visits up to 24 hour care.
  • All caregivers are our employees and are fully insured, bonded and screened.
  • You are not locked into a contract. We have a service agreement that discloses
  • pricing and what to expect. You may cancel at anytime without penalties.
  • Family owned
  • 24 hour employee on call, not a phone service
  • Who will be taking care of Mom and Dad?

    We hire caring, kind and compassionate individuals who want to make a difference in the lives of seniors. One of our sayings: “We will not hire an employee unless we would let that employee care for our own parents.” Our caregivers are trained and we provide additional training when special situations come up. Right at Home offers online training, resources, and requires quarterly in-person training. Here are some of our requirements and training for our employees:

  • Annual National background check
  • Insured, bonded and covered by work’s compensation
  • Mandatory Drug Test
  • CPR & First Aid Certified
  • Current Tuberculosis skin test
  • Paid Training (Mandatory quarterly training):

  • Fall Risk
  • Safe Transfers (including Hoyer)
  • Hospice
  • Bathing
  • Incontinence
  • Specialized care:

  • Parkinson’s
  • COPD
  • Diabetes
  • Dementia/ Alzheimer’s
  • Are the little things in life becoming hard to do for you or a loved one?

    Right at Home provides a helping hand from companionship to personal care. If you are looking for some help, give us a call. We can breakdown what you are looking for to see how in-home care can help you. We offer a FREE in-home assessment to meet yours or your loved one to develop a specialized care plan that way our care team knows exactly what your needs and expectations are. We look forward to hearing from you.


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