They are dependable and kind. They do everything right. They take me to the doctors.
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Reviews of Right at Home East Valley Phoenix
Home Care Reviews for Right at Home East Valley Phoenix
December 11, 2018
I am a current client of this provider
December 11, 2018
I am a current client of this provider
They are very efficient, and I communicate to them what our needs are and the level of care that we need and they are able to find someone that fits those needs. They have been very outstanding. We depend on the caregivers to help him out with the things he needs done. We use the care when we visit from California and they are always able to help us out.
November 13, 2018
I am a current client of this provider
I would recommend them. My caregiver, Victoria, does everything for me. Victoria feeds me and washes me.
November 13, 2018
I am a current client of this provider
They work with me, so it has been good.
October 05, 2018
I am a current client of this provider
They are punctual and they are very caring. They also know the area when I need to go to another place. We get to places on time. They keep me in contact with the outside world. They help me with shopping and my walks in the park, which is very important to me.
October 05, 2018
I am a current client of this provider
I got the best home care nurse that God could give me. They are right on with everything.
October 04, 2018
I am a past client of this provider
They could have not cut us off with the services, like they did. They gave respite time so that I could get away from home, and they helped my husband with getting his laundry done. Also, she was very friendly.
October 04, 2018
I am a current client of this provider
They have good quality care and they have a personal touch. They help me with my daily activities.
October 02, 2018
I am a current client of this provider
They could be less expensive. The could take me to more places that I need to go to.
October 02, 2018
I am a current client of this provider
The people are very capable of pleasing me. I'm not as tired as I was when I would have to do the work by myself.
September 11, 2018
I am a current client of this provider
I didn't know I would be able to get someone to help me with him but they did. The caregivers are kind, punctual, and they are everything. They do an excellent job and they have to move him around, feed him a snack, and change his depends. They act very happy to do what they do.
September 11, 2018
I am a current client of this provider
I would recommend them because I have the flexibility to go day by day, and not lock in a certain amount of specific days. I am more mobile and have more energy because I don't have to do things, like wash dishes or make my bed.
September 11, 2018
I am a past client of this provider
Some of their staff was sloppy and unclean. They didn't seem to be confident. They helped because she was in desperate need. It helped her health and cleanliness the most.
August 02, 2018
I am a current client of this provider
I like their flexibility. My loved one couldn't be happier. They have totally changed her life. She looks forward to the caregiver coming.
August 02, 2018
I am a current client of this provider
I like that they are very approachable and their people are courteous. They are accommodating. The girls are very nice and they're helpful. My loved one gets along with them.
August 01, 2018
I am a past client of this provider
They rectified the problem. At first they had a scheduling problem, but they fixed the problem and were phenomenal. They kept him home and okay. They were there at the last minute when my plane was canceled and I had to change my flight
July 25, 2018
I am a past client of this provider
They didn't show up or inform us of changes. They were only here once a week and they wouldn't give my loved one showers or anything.
July 18, 2018
I am a current client of this provider
They are reliable and good people. I appreciate the consistency and being there when they are supposed to. The do the things that they are supposed to do.
July 09, 2018
I am a current client of this provider
Right at Home has been fantastic. My husband has dementia and he had to have someone that had an experience with dementia. Also, he is quite heavy and I had to have someone who could transfer him. They worked with me and they have found me a wonderful lady that can do all that. They provide what he needs. He has to have his Depends changed periodically and he has to be moved around. They are here every Wednesday afternoon. They also give him a snack. They have worked with me so well. I'm very happy with our choice.
July 06, 2018
I am a current client of this provider
I like that they don't get mad at me when I have issues or other problems. When they come to take care of me, it's very nice. They help with cleaning up around my house.
July 02, 2018
I am a current client of this provider
They could have more availability of the caregivers. They could not change the caregivers as much, but they send the same ones that I have had previously.
June 21, 2018
I am a current client of this provider
Sometimes we get good people and sometimes we don't. The ones we used to have were really good, they took care of my loved one and talked to him.
June 14, 2018
I am a current client of this provider
The caregiver that we have does a wonderful job. She really helps us out a lot and I don't know what we'd do without her because everything she does I don't have to do.
June 05, 2018
I am a current client of this provider
If there is something I need, they are very helpful. It's great for my loved one to have another person to talk to.
May 18, 2018
I am a current client of this provider
I really love the lady who we have that comes to our house. The people in the office are always nice and helpful. It's changed my life because I can now leave my house.
May 11, 2018
I am a current client of this provider
They are polite and generous and they do anything I ask them to do. They know how to take care of me. They take me out for a walk and that was what I was missing without their services. I really wanted to get outside.
May 02, 2018
I am a current client of this provider
They can keep the caregivers longer; they keep quitting. If there's anything wrong with me, they should say them to me so I know what I can do. This new girl that I have does everything for me. She knows what to do, how to do it, and when to do it.
April 26, 2018
I am a current client of this provider
The caregiver that I have is very good and very reliable. They have been with me for a long time, but the office staff doesn't always pass on messages. I don't have them that long during the week, but if I need a special visit to the doctor, they are able to come and take me there.
April 19, 2018
I am a current client of this provider
Yesterday, there was a caregiver here who was fantastic and I know that my loved one wants her back. She was everything that she wanted. She was perfect. They just started the care recently, but the caregivers are not all the same. They do the little things for her and it is nice to find someone who irons clothes anymore.
April 02, 2018
I am a current client of this provider
They have not let me down. If someone is late or sick, they will inform me. Sometimes, the caregivers are not properly informed of what we need.
March 20, 2018
I am a current client of this provider
The office is very responsive and the caregivers do all we ask them to do in taking care of my father in law. The accompany my father in law, which I couldn't do all the time, so it gave me more freedom in my life.
January 17, 2018
I am a current client of this provider
The contact with other people is really positive for my husband. I think the thing holding us back from having a big impact is that that the caregiver needs to be a little bit more experienced.
January 08, 2018
I am a current client of this provider
Right at Home seems to have better quality caregivers. Right at Home is accountable.
December 05, 2017
I am a current client of this provider
I would tell a friend that Right at Home is very dependable because they show up, and if they do not, they find a replacement. Right at Home makes my life easier because they are doing anything that I ask them to, they take good care of my mom, and make her happy.
December 02, 2017
I am a current client of this provider
Right at Home is great in how they work with me and my schedule. Right at Home is very understanding. Right at Home takes care of the house and I can't so I need them here as workers but also as a friend, and they are.
December 01, 2017
I am a past client of this provider
Right at Home's caregivers were not dependable. Having Right at Home was very stressful. The caregivers were always late, and we never knew if they were going to show up or not.
November 27, 2017
I am a current client of this provider
I would tell a friend that Right at Home sends good people. Right at Home improves my daily life.
November 02, 2017
I am a current client of this provider
Right at Home sends some good caregivers but also has some bad ones. I was able to work more due to the caregivers coming. They also were able to take care of our needs very well.
November 02, 2017
I am a current client of this provider
I would tell others that we have been with Right at Home for three years now, and we have only had a couple of bad caregivers. Right at Home is easy to talk to and they have a very friendly staff. The service provides me with outstanding caregivers at times when I need them most. I feel like the staff at Right at Home really knows me.
November 02, 2017
I am a current client of this provider
Right at Home can improve their caregivers. They aren't consistent and sometimes we don't have anyone. Right at Home needs to send caregivers that can be here when they're supposed to be.
October 03, 2017
I am a current client of this provider
Right at Home has a great office staff. They are personable and friendly. When I ask questions, they seem to know what they're talking about. The caregiver is quite competent and helps my loved one with his ADLs.
October 03, 2017
I am a past client of this provider
Right at Home came through when I really needed them, and they provided quality people. I was unable to take care of my son for a short amount of time, and the caregivers were there for me.
October 03, 2017
I am a current client of this provider
I would tell someone that Right at Home does fairly well, but they skip out on some things. Right at Home is here to help my loved one take a shower.
October 03, 2017
I am a current client of this provider
I am less likely to recommend Right at Home because they are not very professional. Right at Home does not call me when they should, such as when a caregiver can't make it. I would like Right at Home to call me when no one is coming and keep me informed.
September 11, 2017
I am a current client of this provider
The services provided my husband by Right at Home have made a great impact.
September 07, 2017
I am a current client of this provider
The caregiver that we have from Right at Home is wonderful! I never have to tell her to do anything, and she always looks for more to do! We are very pleased! My wife and I were not ready for assisted living. Right at Home filled the need of my wife's care.
September 07, 2017
I am a current client of this provider
We are a thousand percent satisfied with the caregiver from Right at Home. Right at Home is very efficient, professional, and compassionate. Right at Home has made life easier for me by allowing me to know that my caregiver is here, and I don't have to tell her the things that need to be done. She's been a breath of pleasure.
September 07, 2017
I am a current client of this provider
Right at Home was kind of bumpy at first, but now I have my caregiver. The caregiver helps me with everything I need around the house.
August 11, 2017
I am a past client of this provider
I would tell a friend that Right at Home is very professional. The services were fine. We just didn't have too much for the caregiver to do.
August 07, 2017
I am a current client of this provider
Right at Home provides good caregivers, and if I don't like them they will change them. Right at Home makes life easier for me by providing companionship for me.
August 04, 2017
I am a past client of this provider
I was very happy with the caregiver I had. She came right in and helped me with whatever I needed. I couldn't take a shower unless I had someone to help me.
August 02, 2017
I am a current client of this provider
So far, I have nothing but good things to say about Right at Home. Right at Home helps make life easier for me by always making sure that I am comfortable.
August 02, 2017
I am a past client of this provider
I would definitely recommend Right at Home to others. They were a good company just overall. The client was able to stay in his house because of the caregivers. They bathed him and walked with him. They made sure he received his medications and things like that.
July 14, 2017
I am a current client of this provider
Right at Home has been as responsive as they can to my requests for various caregivers. We really do like their last choice in a caregiver. The services help me out with the care and affords me the ability to get away as well.
July 14, 2017
I am a current client of this provider
Right at Home does a good job and they come right to my home. Right at Home helps me with whatever my needs are at the time.
July 14, 2017
I am a current client of this provider
The caregivers from Right at Home are punctual and well-trained. They have good personalities and are nice people. I couldn't get around or do much without the caregivers from Right at Home. They help me work towards my independence.
July 07, 2017
I am a current client of this provider
The people that Right at Home hires are good, accountable, and responsible. Right at Home gives me time to take care of things that I need to do.
June 26, 2017
I am a current client of this provider
Right at Home is pretty good and I like their staff, but their communication is very poor.
June 26, 2017
I am a current client of this provider
Right at Home has done everything that they can to help me. I have gotten to know the people. There is always someone in the office. We are on a first name basis. They go out of their way to help me.
June 26, 2017
I am a current client of this provider
Right at Home is courteous. The services from Right at Home have helped with my husband because I feel confident that the caregivers are going to watch out for his well-being.
April 03, 2017
I am a past client of this provider
Andrea was always on time, kept me clean and dry. She would make the house was picked up and clean. She was always helpful and willing to please. I really enjoyed her being here.
July 25, 2016
I am a past client of this provider
We were referred to you by Christian Health Care. Mark the owner was great. We knew the lord was leading us. All the staff at Right At Home were good. Bre and Shelagh were exceptional. I have and will continue to recommend Right At Home.
July 15, 2016
I am a past client of this provider
Right At Home helped my family by coming to our home 3x a week to provide care for my husband. One of the caregivers came to our home just to get my husband up for breakfast. Thank you, So far everything has been going well, If I need more help I will be contacting them in the up coming months.
June 17, 2016
I am a past client of this provider
Patricia B. was wonderful helping us get to our appointments and other places we needed to be. She was happy, friendly, and was very dedicated. We could not have been happier with how we were treated.
April 23, 2016
I am a past client of this provider
I had a caregiver from Right at Home who couldn’t handle my husband to transfer him and dropped him on the floor. After a month and a half, she never got comfortable doing it on her own, and I couldn’t see paying for three hours when I had to be here half the time to help her. They should listen to the client's needs; originally I told them I needed somebody big and strong enough to handle him.
Provider Response
Here at Right at Home of East Valley Phoenix, the safety of your loved ones is our number one concern. We take great pride in our caregivers. All applicants are extensively pre-screened prior to beginning their employment with us. Once they have met our high standards of care, they receive ongoing training to help increase job-related competence.
In this particular case, we had scheduled two training sessions with the caregiver, SJ5, and the client to make sure that everyone was comfortable with different transfer techniques. Our caregiver on this case has over 10 years of experience providing excellent care to clients and their families. After we arrived for the first of these training sessions, we were told these sessions were unnecessary by SJ5, as our caregiver had arrived early and had already gotten him into the shower. We waited until the client was finished with his shower, where the caregiver was supervised while she performed a stand pivot transfer. The caregiver received one piece of advice from our professional staff and SJ5 said that she felt comfortable with the caregiver’s skill level. After showing up for the second training session, we were informed again by SJ5 that our session was unnecessary as the caregiver had already gotten her husband into his chair with proper technique. We were told twice by SJ5 that our caregiver did the job correctly and that she had no complaints.
This caregiver did work with SJ5’s husband for 2 months. SJ5 did eventually let us know that she would be more comfortable with a male caregiver for her husband. We informed her that we would get a male caregiver right away, as the comfort of our valued clients is important to us. We left the house that morning to start staffing this particular case with a male caregiver. By that afternoon, she had called us to inform us that our services would no longer be needed. SJ5 did inform our staff coordinator that she had no complaints about our female caregiver and that she was more than capable and trained to handle her husband’s care, but she would no longer be needing our services.
If a caregiver is not a right fit for our client’s needs, we make every attempt possible to match them with a caregiver that may fit their needs better. We encourage disgruntled clients to call these issues to our attention, so we can be prompt and attentive in addressing each issue until our clients are satisfied with our own high levels of service. Our goal at Right at Home is to improve the quality of life for those we serve. Right at Home is your trusted homecare provider in the East Valley Phoenix area.
December 30, 2015
I am a past client of this provider
Awesome service more than what I asked for .
December 29, 2015
I am a past client of this provider
When I called Right at Home, I was overwhelmed and not sure where to turn for help. Once we had them come I was feeling safer and less overwhelmed. Our caregiver, Becky, was always so willing to help anytime we needed her. She was extremely patient. It was a relief for me to have help in my home with my husband.
December 18, 2015
I am a current client of this provider
I bonded with my caregiver from Right at Home in no time at all. She is well-trained, efficient, very compassionate and caring. She came to me after I'd had a major spinal fusion surgery. I had never replaced her since then. She is a God sent blessing.
December 17, 2015
I am a past client of this provider
Awesome people. They saved me and my family member. Excellent care and co-operation and they were awesome in finding caregivers to match my family's personality and needs. EXCELLENT.
October 27, 2015
I am a current client of this provider
Great caregiver! They have friendly staff.
June 22, 2015
I am a friend or relative of a resident
I called Right at Home because I was in need of assistance for my husband a couple of times a week. Now since we use Right Home, I am able to spend 2 days a week out of the house without having to rush home to him. Our caregiver is very conscientious and does a great job. Also, the office staff is always responsive, and our needs have always been met.
June 12, 2015
I am a current client of this provider
After hiring right at home I am feeling less stressed, safer and over all happier. All of the staff members from our caregivers Maxing and Hope to the office staff Raychel have been WONDERFUL. I was extremely stressed before having these wonderful caregivers in my parents homes. Now I know that no matter what comes our way we have the stability and knowledgeable staff with Right At Home.
June 06, 2015
I am a past client of this provider
While Right At Home was in our home, we were very relieved. They were helpful and professional. Our caregiver, Lindsey, handled my husband very well. We will be back in the valley in December and will use this company then and every time we visit the valley.
December 27, 2014
I am a past client of this provider
I was very happy with the caretaker they provided. I had the same caretaker the entire time. This was important. She was always on time and dependable. She was very competent and was very good with my husband.
October 31, 2014
I am a past client of this provider
We very much appreciated the timely manner your company accomodated our needs. The staff was professional, pleasant, and very helpful.
June 19, 2014
I am a past client of this provider
Everyone in your company that I had contact with were very professiional and caring. My Dad was a very trying person to work with. You never gave up on him! Mark would even stop by and visit when Dad refused to accept help.
January 23, 2014
I am a current client of this provider
Always courteous; were able to provide a qualified caregiver shortly after I contacted them. They are very cooperative with scheduling.
September 27, 2013
I am a past client of this provider
My mom likes some of the caregivers at Right at Home. She has really quite excellent ladies, but I have some problems with them. I just felt that some of their caretakers were not experienced or dedicated enough because sometimes nobody would show up and that's not acceptable. One time a caretaker took my mom to the senior center and she forgot to go back and get her. I got a call from the center that mom has been there for a couple of hours already and nobody came to pick her up. I called up their office and they sent somebody to pick her up there. They actually have some personal conflicts with their manager that's why good people were leaving. Every time we have good caregivers, they would end up leaving because they had conflict with the management.
June 25, 2013
I am a current client of this provider
Their workers are always on time. If there is a problem, they always call and get a replacement if necessary. My needs have been met by this company.
June 25, 2013
I am a current client of this provider
Five stars!! Linda is wonderful with my father!
June 24, 2013
I am a current client of this provider
Twice in the apst two years Right at Home paired me with a very competent caregiver who provided the skills that I needed to help me cope with three major surgeries. Her experience, patience and cheerfulness were and are, keys to my recovery.
April 30, 2013
I am a current client of this provider
Thank you for all your help with my mom.
April 20, 2013
I am a current client of this provider
Good providers - on time.
April 20, 2013
I am a current client of this provider
No one is perfect but a few can come close! I have never felt so defeated and alone but mark and his crew gave both of us comfort. Our lives have improved due to their compassion. Their office staff was more than excellent.
About Right at Home East Valley Phoenix
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
