Eastbrooke & Westbrooke Manor

Janice

We went to look at Westbrooke Manor Assisted Living & Memory Care. We only saw one resident and all the rest of the people were in their rooms, which we found very odd. None of the people were in any of the common areas except for one person we saw. There was a very small room where this person was doing a jigsaw puzzle. The location was very nice in the country. The facility was bright and clean, but it just seemed odd that where were all the people? They all just seemed to be in their rooms, and we found that very strange that no one was out and about interacting with anyone. The staff was good. We interacted with one person, Linda Carlson, and she said she was the owner, and she was the one that conducted the tour. There seemed like a lack of any attention to the residents. We didn't know of any type of activities, and it seemed like they were too locked down. Their Covid protocols were very locked down like you could not just come and go as you pleased with your loved one. You couldn't come and just pick them up without making an appointment, you had to schedule a visit. But this was late November when COVID wasn't even as bad as it is right now. It seemed too locked down. They had a beauty shop where they had a person come in to do the client's hair. As far as any scheduled activities, they were all on hold because of COVID, so they had no outings and no scheduled activities. They didn't have anything going on.

Autumn_Pumpkin

Amazing and caring staff. Beautiful and clean. The best assisted living facility in the Fox Valley!

Kelly P.

Our family spent every day at Eastbrooke during our mother’s 4 month stay and we witnessed the following: The facility is understaffed and staff caregivers are not trained. The facility is not managed and resident care suffers. Staff can not answer any questions and everything was someone else’s job. I had to run to rescue a choking resident. There were no facility staff present. There is no RN in either facility. The owner is not on premise and does not communicate with staff or families. She makes empty promises and there is no follow through. This facility offers no physical or cognitive activities. Absolutely none. Mom’s teeth weren’t brushed and she didn’t receive her showers. None of the residents had received their showers. No one offered liquids between meals and they never took Mom to the bathroom through-out the day. Mom purchased a nebulizer that Eastbrooke lost and when it was needed she had to get another nebulizer. It was apparently found at the end of Mom’s stay there, but was never returned to family along with many personal items. Please love your family member enough to never subject them to the lack of basic care and the loss of all dignity received at Eastbrooke Manor.

Kari K

My Mother was a resident here. In my observation, the facility is poorly managed and residents receive poor care because of it. There are many promises made, but none are ever kept – including things surrounding basic care such as taking residents to the bathroom and more. The owner is never available for residents or family needs, does not communicate with or train staff, and doesn’t know what she’s doing or what is going on in the facility. Residents do not receive any physical or cognitive activity. None. They are forced to sit all day/night in front of the TV or at tables in the dining room - with no interaction & no staff present to assist with needs. There is not adequate staff to care for resident needs. Basic daily needs are not met. Personal hygiene needs are not met. Housekeeping needs are not met.

Becky2018

The place is filthy! I don't think the bathroom in my mom's room was cleaned in months! Her bedding wasn't changed, no activities are done! The manager does not know what she's doing, no communication! Staff are not trained at all! No one knows whats going on, each one states its someone elses job!! Even though your told there is a Rn on duty, there is none!

Nancy

Westbrooke Manor's rooms were much larger and the place was beautiful. However, the cleanliness was lacking with the floors, bathrooms, windows, and lightbulbs. They had a very large turnover of staff, and they're overworked. They don't provide transportation or outings.