Lindengrove Communities in New Berlin

Keleeb

My mother is currently living in the new assisted living wing and we are getting her out as quick as we can. They are short staffed and most of the aides are mean and nasty to the residents. The food is always cold and it's terrible. There's a new administrator that can't make changes fast enough. I wouldn't recommend this place to my worst enemy. It's terrible and not safe.

jean_mom

Short staffed with incompetent care givers. My mother was admitted for rehab post hospital inpatient. She complained for 3 days that her feet hurt from the swelling that she couldn't walk but they made her walk anyway and didn't even check her feet. The day before discharge the swelling in her feet and legs was so bad that the fluids were breaking through her skin leaving puddles on the floor and soaking her bed and THEY STILL DID NOTHING! At discharge, with the fluids pooling at her feet they rushed through the paperwork and sent her home to independent living! I rushed her to the hospital where she was admitted for congestive heart failure.

Cari

LindenGrove Communities in New Berlin was chaotic. It was a larger facility and when we walked in, the woman who was at the door checking people in was running around like a crazy person. The residents were like hanging out in the hallways and the room that we were shown, (which was the only room that they had available) had dirty linens on the floor. It was very dark and tiny. None of the rooms had showers in them. They have to wheel the residents to a community showering space, which to me, just breeds the potential for disease and sickness (especially in the elderly). So, it wasn't a good fit for us.

Caring4LovedOnes

Linden Grove New Berlin is terrible. The rooms are okay, but nothing great. Staff's response time to a call light is 30+ minutes. Just awful when someone needs assistance. They just don't care about the residents. The food is also terrible. Holy cow, worst food I ever tasted. Had to get my loved one out of there to another facility, but he was there 2 weeks. Would not recommend this place to anyone.

donblair

After accepting medicare, they are now trying to extort the amount they agree to with medicare. The full medicare amount has been received not they are billing me over the agreed rate. A second issue resulting from the incorrect procedure is still an issue due to the fact no one will return my calls The OT services are also a joke, having years of experience does not help if you are too lazy to get out of your chair

darcee

I was discharged from this facility today Feb. 27, 2019. I was also there two and a half years ago. I requested to return after an excellent experience at the earlier date. This place has deteriorated due to changing management. I saw my roommate fall out of her wheelchair and lay on the floor for 40 minutes before any of the staff responded to the call light. Average response time to a call light is 20 to 45 minute. There are some very caring and efficient employees working here, but the indifferent aides destroy the image. The place is not clean, and when sharing a bathroom with a roommate, this matters. Thanks to Mary and Nicole, of physical therapy, for restoring me to where i was before I arrived with the flu. and Margie, Tara {the dancer} Adonis and apologies to anyone I may have forgotten. Bottom line is that I could not in good conscience recommend Linden Grove to anyone.