Lindengrove Communities in New Berlin

Christine

My sister is over at Lindengrove Communities in New Berlin's nursing home. She needs a two-person assist to move from bed to a chair. Her mind is fairly good, but her body's not in good shape as she had a stroke. She's been there for two years, and she's gotten good care, and it's a high level of care. Once she went on Medicaid, she had to share a room, and it's very tight. She has her TV and a chair, so in case we go to visit her, we can sit in her chair. They do move her to a chair or a wheelchair. It's extremely tight that I don't know how those girls work in those places, especially a two-person lift. I haven't tried the food myself, but I don't hear a lot of complaints from her, and she rarely gets any kind of food from the outside, unless somebody visits her, which is not really often, or if I send a pizza her way. So, I would say it's adequate. Occasionally, she complains, but I think she just gets tired of the institutional food. It seems to be that they're short of staff, like everywhere, on weekends or holidays. My sister knows that if she doesn't get a response when she needs some help, she tries to do the best she can and be understanding. I would have to say they tried so hard with her when she first came there. They gave her physical therapy. Of course, if you don't practice, then you lose it, so they try again. Whenever she was qualified to have it covered, and she was willing to do it, they would start PT again. I think they did a good job at it. I think they've done the best they can. My sister also loves it when she gets students because she gets a lot of personal attention. I think cleanliness is good. My ability to make that observation is just from being in the patient's room, the family room, and the activity room. The activities that they have and the staff that I've encountered, I'd have to say, I'd give it a B plus. However, my sister says they've changed their way of doing things, and she doesn't seem to think it's for the better. I, on the other hand, think it has actually, in some ways, improved. My sister chooses not to participate in activities. She tried once or twice, and she can no longer do it. They used to put people in a van and take them across the street over to the hamburger and ice cream shop, and she loved that. She can't help herself at all, as far as transferring, and I think they kept her in a wheelchair. They did that once, but I don't know if they have that transportation anymore. I would say when she first moved there, they did a better job with the activities than they do now. Looking at the prices right now in these places, I think what she's paying, when it was still private pay, was fair and not overpriced.

Kathleen

My mom is in LindenGrove Communities in New Berlin, in memory care. She has a lot of health issues with diabetes and her heart and her lungs and she's getting very good care, and she's very happy there. The food is easy to chew. I notice if I take her out and we're walking in, she feels like she's at home and that's a gift to me. It's a beautiful facility. It's new, and we feel lucky to be there, and they're very good with their maintenance. They have two activity directors and they're very busy with painting, exercises, and music activities. In the memory care facility, people are very challenged, so it's not an easy job, but their spirits are always very up.

Keleeb

My mother is currently living in the new assisted living wing and we are getting her out as quick as we can. They are short staffed and most of the aides are mean and nasty to the residents. The food is always cold and it's terrible. There's a new administrator that can't make changes fast enough. I wouldn't recommend this place to my worst enemy. It's terrible and not safe.

jean_mom

Short staffed with incompetent care givers. My mother was admitted for rehab post hospital inpatient. She complained for 3 days that her feet hurt from the swelling that she couldn't walk but they made her walk anyway and didn't even check her feet. The day before discharge the swelling in her feet and legs was so bad that the fluids were breaking through her skin leaving puddles on the floor and soaking her bed and THEY STILL DID NOTHING! At discharge, with the fluids pooling at her feet they rushed through the paperwork and sent her home to independent living! I rushed her to the hospital where she was admitted for congestive heart failure.

Cari

LindenGrove Communities in New Berlin was chaotic. It was a larger facility and when we walked in, the woman who was at the door checking people in was running around like a crazy person. The residents were like hanging out in the hallways and the room that we were shown, (which was the only room that they had available) had dirty linens on the floor. It was very dark and tiny. None of the rooms had showers in them. They have to wheel the residents to a community showering space, which to me, just breeds the potential for disease and sickness (especially in the elderly). So, it wasn't a good fit for us.

Caring4LovedOnes

Linden Grove New Berlin is terrible. The rooms are okay, but nothing great. Staff's response time to a call light is 30+ minutes. Just awful when someone needs assistance. They just don't care about the residents. The food is also terrible. Holy cow, worst food I ever tasted. Had to get my loved one out of there to another facility, but he was there 2 weeks. Would not recommend this place to anyone.