South Hill Village

Bonnie

Mom was in South Hill Village. They never had staff who had credentials. They didn't have credentials for their CNAs or their medical personnel who were passing meds. They didn't give Mom her diuretic for three days. That is life-threatening, and she almost died. The food was horrible there. It would take you an hour and a half to get your meal, and sometimes it wasn't healthy. She went into the hospital in January, and then we never brought her back there. Their room was nice. My mom had a studio plus a bedroom. It was clean and nice, and it had a partial kitchen, a little bit bigger than what Mom has now. She had her own temperature that she could regulate. The only problem was that you could hear a lot of noise from upstairs. Her room had a door that went to the outside so she could sit out there. That was the only thing that was nice about it. There was no care. I had to get home health to come in and take care of her. They never helped her. The activities were good. She liked the activities. They had so much turnover. The time mom was in there, they had three or four chefs, three or four directors, they had no nurse, and there were never constant people as far as CNAs.

Vickie

We went with South Hill Village. My dad is already there. They have an onsite barber shop, which is important for my dad because he likes to keep his hair neat. They have a dining room. They have separate little apartments. They have studios, and they have one-bedrooms. He got a studio because it is just him. They're large and they're like 300 square feet little studios. It has its own separate bathroom and full kitchen. No oven, of course. It offers four days of transportation, which is also very important to us. They gave my dad a pendant, which I really like too. In case he needs assistance, he can call them immediately at any time. The room is empty because it's your own apartment, so he was able to have his own furniture and stuff in there, and that was important to him too. The microwave and the refrigerator were there, and there was a small stove top too. There's a garden with raised beds. You could have pets there if you want. There is a pet walk. There is a lot of shared space. Besides the dining room, there's a large living room area where you can have guests, and then there's a private dining room as well. The director and the staff have been absolutely phenomenal, helping arrange everything to get my dad in there. They help to make it as easy as possible for us to get him out of the rehab and into there. Everybody has just been absolutely wonderful. They went above and beyond. They were very, extremely helpful. It was great. They were very comforting. My dad likes the food and that's a huge plus. They serve breakfast. It's not just a continental breakfast, it's a hot breakfast, which is nice. They have an activities program. They have mini concerts there. I haven't gotten the activity calendar yet, but I know that they have activities for whatever it is that they want to do. They do arts and crafts and stuff on different days. There are things for them to do if they want to get involved. My dad just wants to watch football.

Randy

My brother moved into South Hill Village two weeks ago. It's in a beautiful location, and the people I've met so far have been really good. He's down in the memory care, and I think they could use a little more staff. I think they run themselves ragged, but everybody I've met there has been really nice. Everything's nice, neat, and clean; he's clean, and it smells clean. His room is adequate; it's a private room. He does private pay. We got him a hospital bed, a chair, and a TV. The bathroom is nice and big. We put a cabinet in there, and it comes with a closet. It's not huge or anything, but really when it comes down to it, you don't need a lot -- you just need the things to take care of him. He has clothes, shoes, and everything else that he needs. And if they suggest something else, then we go for it, since they know more than we do. The place is pretty cool because the rooms are down these hallways, and then there's an open area with tables; I was surprised when they got it set up. They had folded napkins, and I'm assuming the glasses are plastic, not glass, although I'm not sure. So they have tables set up in there, and then they have another area where people can come in, and it's kind of similar to a sectional but not exactly that. There's a big screen TV and then there's some other stuff over there, like a touch-game thing which I haven't seen anybody use. But it's always nice and clean, and it smells great. They have some exercises. The outside is beautiful. We took my brother out there yesterday, and they have lounge furniture. We got to sit, talk, and enjoy ourselves. It's a lot cooler back there, and they have a gazebo in the back.

Jeanette

South Hill Village has been very good so far. My mom is really liking it. It's very clean, everyone is very friendly, and they check on her regularly; at least three times a day. And that was something we were looking for. The food that I've had there has been really, really good, and she's very happy with it too. There's not a lot of activities because of the virus.

Kim

My mother-in-law is in an assisted living place called South Hill Village. She loves it there. She has actually gained weight, which is really great. We really like it; she is very happy. The rooms are very spacious. My mother-in-law is in a studio apartment on the ground floor. The staff is very caring. If she needs help getting in bed, getting out of bed, or getting dressed, they will come and help her. Because she uses a walker, they escort her to the dining room for meals. She can order anything she wants. They have bingo, they go on outings, and they do housekeeping once a week (as well as laundry). It is a very good place. They're very good to her. It is just awesome. The food is awesome; it is a five-star place. It is nice food. My mother-in-law has a lot to choose from, which is nice. The staff is very friendly every time we're there. They're very helpful and very friendly. My mother-in-law loves the staff members. The building is in good shape, and it is kept up very nicely. She thinks she is on a cruise ship.

Linda

My mother has been at Brookdale South Regal since March. It is very nice, very light and open. It is small enough so that they don't get lost and can make friends very easily. There are lots of activities, like bingo, outings, exercise, Mass or church, social hour, and "flex your brain." They have Bible studies on Wednesdays, too, and something going on all the time. The dining area is open from 7 a.m. to 7 p.m. My mother gets three meals a day. We have eaten there with her a couple of times, and their food is very good. They also provide many choices. Once a month, they sit down for a menu chat with the chef, and they can tell them the things that they like and the things that they don't like.