The Arbors at Shelburne

My father has had a difficult year with various health issues including a traumatic head injury resulting in some cognitive impairment. We have had three trips to the ER and spent several weeks at the hospital, a few months in a rehab facility and also an assisted living arrangement over the past year. At a particularly difficult point in our journey through his care when we were pressured to make a decision, the Arbors reached out to us. I am so grateful that they did! We thought we had no local options for care. Finally now that he is at the Arbors I can sleep again at night. The support for my dad as well as for our family is amazing. I love the positive staff, the cheery facility, the great activities they do, and he loves the food. I recommend the Arbors highly!

The Arbors is the most wonderful facility! The love, care, and overall personality here is beyond my expectations for my beautiful mama. Everyone truly loves the residents here, from the nursing staff, to the kitchen staff, to the laundry professionals, maintenance staff, and even the wonderful people that work in the offuce areas! I was a geriatric nurse myself for 16 years. I feel sad about what I thought was exceptional care for the residents where I worked. This is truly a home experience for not only my mom, but also my dad. He visits mom every day and he is just as loved and cared for at The Arbors. I LOVE! LOVE! LOVE this place!!

My husband was moved into this facility from another facility. He required a higher level of skilled staff to deal with the later stages of dementia. This facility guided me through the move, to include actually physically moving his belongings/furniture from his prior residence. They set his room up before our arrival and had a small plate of cookies waiting for him when we arrived to his "new home." He went directly for the cookies! He knew he was home! We were welcomed into The Arbors as one of the new members of the community. Staff introduced themselves to me in the hallway when we were walking. They were always attentive to the needs of the residents whenever I was there. At meal times I was always encouraged to join my husband, something we could still share with each other. The facility was clean and whenever I requested anything, it was quickly responded to. My husband passed away after only 2 mos at the Arbors. How did I learn of his passing? Jessie drove to my place of employment an hour away to tell me in person. She then drove me to The Arbors where we were greeted by Wendy, the Exec. Dir. She gave me a big hug, and we proceeded to my husband's room. When I walked in, Cathy, was sitting at his bedside, his music was playing softly and his Boston Red Sox cap was on his bed post. Cathy told me, "I stayed with him until your could get here.." After "taking care of things," Jessie then drove me home, another hour out of her way... It was not an easy road my husband and I traveled dealing with dementia, but in the end, I'm so grateful we were at The Arbors. They treated me with much love and kindness and continue to keep in touch. In our short time together, lifetime friendships were made. I thank them from the bottom of my heart.

On visiting a hospice client at this facility, I responded to the calls of a resident across the hall. He had been calling out "please help me" for about 5 minutes. I found a staff member to told me that they were in a meeting and that the resident who was calling out could wait since it was his disease talking. The client had urinated on the floor since he could not get help from the staff.