New Haven Kerrville

Terri

I'm very happy with New Haven Kerrville. I had spoken to a lady there, and she is going to reserve me a room for my dad. The director was fabulous. My dad is in between. He's too bad for assisted living because he could come and go as he pleases, and I'm afraid he'll get lost, but he's not quite so bad as some of the people there, so we've got a real problem. The director has been there 10 years and she's very confident that she can handle him for me to stay away the first few weeks, and then I'll have my helper go and take him wherever he wants to go and all that. I like the fact that it was all memory care, and they didn't have the residents locked apart because, in the assisted-memory combos, the facilities are prettier, but they get locked behind this door and it's different. I was hoping my father could have an apartment, but they don't offer that. It's just more of a big room, but my father can have a sofa, a bed, a TV, a private bath, and all that sort of thing. So I think that it'll be okay as long as someone is coming and taking him out. I was just very pleased. I like the fact that it's open and that they have menus for meals, and you can pick what you want. The staff said that if my father is up at 1 in the morning and he wants grilled cheese, they'll make him one. She said she takes them out in small groups. Five men were ambulatory like my father, and they were normal but had Alzheimer's. It was very clean. There were no odors. It was quiet, which was the other thing I liked. The only thing I didn't like is that it was more institutional than homey in some ways. Usually, when you walk into them, there is a bouquet of flowers and maybe some art on the wall and that sort of thing, and it wasn't that way. That was the only thing. It was just very stark, but you can do the rooms any way you want to do them. You can decorate them with art and do whatever you want to do.

Provider Response

Cynthia

New Haven Kerrville had a lot of people that are close to the end of life (more than the other place did). It had a little bit of an odor. The ones who could were enjoying their activities, and the others were sitting out in the sunlight, which was nice. The staff was fantastic there. The one that let me in, the girl who did the tour, and another one that I interacted with were all really sweet. The rooms were adequate. The dining area looked nice. They had some fruit, water, and stuff out because it was in between meals. However, I was disappointed with the smell, but I know that that can happen. The smell was really off-setting yesterday.

Sylvia

We will be moving my brother-in-law to New Haven Kerrville. It's large, it's all-inclusive, and the people who live there expressed that they loved living there. There was an entertainment activity going on in the living room when we arrived, which was singing and dancing. It was a very uplifting atmosphere. I've been in many memory care facilities, and this was the closest to a normal type of lifestyle that I have found. Just from the outside looking in, it impressed me. The security is satisfactory.

The Schneider Family

We can't say enough about the excellent care our parents received at New Haven in Kerrville. The facility is homey and the staff exceeded our expectations in their help and attentiveness to our parents' care and well being. So glad to know a facility like New Haven exists for seniors in a very difficult period in their lives.

Shelly Pankratz

My mother has been in the Memory Care Facility for a year and I could not be happier with the staff. They are caring and always there to support my mother. I was able to visit with my mom on Monday and it was awesome. I know my mother is getting the best care that she could get! I highly recommend this facility and staff!

Provider Response

weather80

I had the opportunity to visit the Villagio with my church group. The first thing I noticed was how clean and fresh the facility looked. It was very bright and cheerful with fresh flowers on the dining room tables. The staff was friendly and I saw many smiles. The patients that lived there looked very happy and seemed to like living there. The staff appears to be a very caring and enjoy their jobs. I would definitely look at placing my loved one in their care.