Covenant Place

Betty

Covenant Place was excellent. The only thing about them was the way it's set up. You would go in one direction to the activity room and then you go in another roundabout way to the dining room, but in the other place, everything is in a square, so your everything's connected much better. I didn't try their food at Covenant Place, but their menu looked really good. They had a lot of foods the seniors would like. The apartments were very nice. Their facility was clean. It's a very nice place. The staff who gave the tour was outstanding. She assisted me even though I wasn't going to Covenant Place, because their goal was to help my mother most of all. She assisted me with finding out about other things and making sure that I was OK, because it was a very stressful time for me. She was absolutely wonderful.

Grace K

Excellent staff that cares for every resident like family. My mama has been there four years in both independent and skilled care. Before covid I was in and out daily. No complaints. Beautiful rooms, engaging activities every day, delicious food

Rosanna

I toured Covenant Place. I went there quite frequently volunteering my time also. It was a joyful place to be. Unfortunately my dad just couldn't afford that place, and it was very out of our price range. The people were very friendly for a facility as large as it is. The staff do not look overworked, and compared to what I've seen in other places, the staff there was just very friendly. It always looked like there were more staff than residents, and it was just a very relaxed atmosphere because of that. The rooms were set up and arranged in a way where it felt comfortable, you felt like you could get in and out, everything just kind of flowed, and it was easy for the residents to get to where they were going, it didn't seem like a maze. It was just easy access for everyone to get in and out. It was very clean, and very well organized. If I had the money that definitely would have been the ideal place.

Sumter, South Carolina

My sister had to be in re-hab last days of June until I removed her in 10 days. The nurses, rehab therapists and housekeeping seemed o.k. I have two complaints against Covenant Place....No 1.... my sister was checked in Wearing a nice outfit purchased for her to wear from the Hospital to Covenant Place and she had on the same outfit on the 5th day. I mentioned this to the very nice Activities Director and she had them change her as I waited in the lobby. She was and is incontinent and was not changed from the time she got up until she was put to bed.. I was in and out and found my sister not attended to many times. If they are understaffed...what a shame to say that.....every time I was there CNA's were leaning on the hall walls talking and laughing. ....One who boasted of having been there 21 years was sassy and non caring unless someone was watching her...then she turned on her fake charm....my second complaint is....I paid 750.00 for my sister to have a private room....two days in a private room....even less care. So I moved her to another Rehab Center....only stayed 2 days and hav been unable to get my refund if 515.00. They keep sending me (I am my sisters POA) a BILL for 515.00. Upon calling them 7 times they said they were waiting until her insurances paid. 3 weeks ago I got copies of both my sisters Insurance pay outs and Covenant had been paid.....they have still not refunded my sisters money! In speaking to my attorney about my sisters care and her deposit I was told there was only ONE re-hab in Sumter he would ever recommend.....passing strange IT WAS NOT COVENANT PLACE! It is not a place I would ever take any of my loved ones to ever again. Still waiting for my sisters refund....after two months....do they really need my sisters little bit of money that bad?? Sad Sad Sad PS. The only way I can submit my review is to give Covenant Place a STAR...other than wanting to submit....reluctantly giving the one star....which they do not deserve.....

Mary732136

Covenant Place of Sumter looked like a pretty good, nicely kept facility with plenty of room and activities. I liked it. They had really good food, and the dining area was very pretty.

Checking in checking up

Between my two parents we have had 3 visits to the nursing & rehab facility in the last 2 years. The physical and occupational therapists are wonderful. The nursing staff are very good. Like any job you have a few bad apples here it is the CNA's that do their job below what is exceptable. 90 % of them are very good but in this job there should be zero tolerance for those who are not compassionate for those they care for and are dependent on them. Employees are always talking about being under staffed and u can see it. So just like any other place make sure u are visiting and making sure your family or friends are getting the care they deserve and that u expect.