Embassy of Hermitage

mardan4444

While my relative was there. The nursing staff and support staff did a great job with the person and making the person feel like it was their home. The staff goes out of their way to help and meet the persons needs. The facility itself is very old and neglected. The rooms are run down, just meeting standards apparently because they have had to pass their inspections with the state, I would guess. Beds are old, TVs are old. The furniture in the rooms are run down. But the staff makes up for this. The management on the other hand is very difficult to deal with. For us they never submitted the appropriate applications for payment, as they said they would. They in turn just sent a bill for payment. Understand and know your rights. food: management met standards nothing more nothing less, and staff made portion size right when they could. Activities: is what they make of it, but good Value: staff makes up for the deficiencies of management. But I can NOT refer anyone to this place.

Lindax

I would not recommend this home to anyone. Staff was great most of the time but they don't employ enough to do the job with so many patients. Sometimes took 30-45 min. to get on the bedpan and another 30-45 min. to get off it. Food was uneatable and they rarely matched menu, ran out of things, i.e. coffee, peanut butter etc. Meat patties was no hard that you could cut them, how could you ten, chew them? Was moved 3 times in 3 days...rooms are very small with 2 beds in them, add walkers, wheelchairs etc..rooms were crowded. Beds were not changed, sometimes for a week. Electricity was weird in my room several times, needed service by maintenance. Was given a very old bed with a taped up remote but when refused, they got me another one. Has 2 tvs in this small room which caused a sound war with room mate. Would give therapy low marks at times too. Had major problem with billing too. Man in charge quit or was fired but new lady is great...He never submitted my bill to my insurance and tried to get me to pay over $14,000 in co-pays.....he kept saying he sent it to my insurance which ended up being a lie. Once again, the nursing staff and aides were very nice, just very busy with the lack of help.

Dove555

Never heard f this facility till loved one was transferred there. Wish it would've stayed that way! IMO/E an awful place! Loved one fell often; had bruises; jewelry went missing - never to be seen again; personal items weren't returned upon death; just an awful place - again, in my opinion & experience. Staff didn't answer phones, you'd call & call and no one would answer. When they'd leave messages, didn't give their name. Rooms are as basic as it gets. Not bright or cheery, really a depressing place. Bathroom that staff and visitors uses stinks as though it is never cleaned: strong smell of old urine. GO ELSEWHERE!

lisa Sunderland

Amazing people,they we so good with my mother. If I could give them a 10 I would. The staff is what makes that home so good. I was always informed every step of the way. Up until my mother passed away. Wonderful staff

Diamondfarm

This place is bad. Dirty and run down. The staff is in efficient and not attentive. Food is horrible and an accident waiting to happen since it sits at room temperature long hours before served and is un edible. Care or lack of is the norm. The administration has no idea what they are doing since they needed to admit my mom paperwork wise owner 48 hours after we removed her for being so bad. They really need shut down until they can get their act together these seniors are at their mercy not far since they are collecting money.

Visitor01

I visited The Hearthside Rehabilitation and Nursing Center, and it was very warm. The place is clean, the surroundings are warm, they use soft and neutral earth colors, it's lighter, and the windows are larger. They have music and different activities available. The staff is welcoming, and there's a visible cleaning crew. They put down pads around dad's bed prior to his arrival. They have music, ice cream socials, outside activities in a courtyard, speech therapy, and physical therapy.