The Hearth on James

Offers Assisted Living and Independent Living

11 Reviews
830 James Street, Syracuse, NY 13203
Call (844) 334-3818
The Hearth on James (844) 334-3818

Reviews of The Hearth on James

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Assisted Living Reviews for The Hearth on James

December 16, 2015

By anonymous117900350

I visited this facility

The Hearth was nice. It was small, in a bad section of town. The people working in The Hearth were very nice, however, some of the residents were out in the front door smoking cigarettes; you can smell it in the entranceway, and that turned me off. The rooms were adequate, the activities were okay, and the dining area was fine.
Provider Response

Thank you for your feedback. I am pleased that you had a positive experience with the staff. We try our best to accommodate all of our residents’ needs and would encourage you to revisit our beautiful Syracuse community. Please feel free to give me a call at (315) 422-2173 if you would like to further discuss your thoughts and/or concerns. Sincerely, Kelly Kiggins Executive Director

December 15, 2015

By skankatie

I am a friend or relative of resident

My sister has recently joined The Hearth on James family. After visiting other Assisted Living Housing in the Syracuse area, I give the facility, staff, location, food and experience a "5 star" rating. Alescia, Director of Community Relations, guided our family through the process and paperwork during a stressful time. Sue, Nurse Manager, is well experienced with a nurturing attitude towards tenants...we love Nurse Sue. It's very interesting when you transition from owning a house and the maintenance thereof, having nutritious meals and snacks provided daily, onsite physical therapy/occupational therapy, medical management, weekly housekeeping, transportation, daily activities and social programs...your life is very simple. This means, individuals can focus on themselves, their health and truly the things that make them happy in life. The heart warming staff and residents always greet our family as we arrive or in the hallways. Anyone driving into the parking lot of Hearth on James will "feel" the happiness around as it is such a beautiful facility. My sister is thriving in her new environment making new friends and looking healthier than I have ever seen her. Thank you!
Provider Response

Thank you very much for your feedback! We are happy that your sister has joined our family here at The Hearth on James and are glad that you have had such a positive experience with us. We are lucky to have the opportunity to care for your sister! Thanks again, Kelly Kiggins Executive Director

May 26, 2012

By dan4

I visited this facility

The overall place was really nice and the people were very caring. And the level of professionalism was there. In fact during the tour, a nurse aid who was on break came to us when it seemed no one was there to help us to tour the place. She said she’d be glad to help us see the rest of the facility. So, that really says something about how professional they were and how they would love to accommodate people. And we can see how they interact with their residents and co-employees. They have this home-like environment. It's a place where you have that feeling that they really love helping each other and care about each other.
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Independent Living Reviews for The Hearth on James

Photos of The Hearth on James

Services and Amenities of The Hearth on James


  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We Offer A Month To Month Rental

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We Do Not Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals
  • Room Service For Meals


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • General Store
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Security Gate
  • Features Extra: Library, Fitness Room/Gym, Parlor, Game Room

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Internet Enabled Rooms
  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Medication Management
  • Physical Therapy
  • Pharma


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Tai Chi
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts
  • Activities Extra: Computer Class

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice
  • Financial Aid

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • Respite Care
  • Minimum Age: 55
  • Pets: Small Pets Allowed

Range of services

  • Physical Therapy


  • State Licenses: 520-S-135

About The Hearth on James

The Hearth on James, overlooking the city of Syracuse, offers easy access to shopping, medical services and cultural activities. Residents at The Hearth on James enjoy studio or one-bedroom apartments without the burdens of home maintenance. Monthly rentals include a wide array of services that enhance carefree living. Some of the hospitality services that we offer include: Breakfast and dinner served daily in our elegant restaurant, weekly housekeeping, most utilities, 24-hour staffing, emergency call systems, local transportation and maintenance services.

Our residents enjoy daily fitness and wellness programs, beauty salon/barbershop, recreation room, and outdoor patios, all located in one central area of The Hearth on James. In addition, if personal care needs change at any time, our New York State licensed Enriched Living program can provide assistance in the privacy of your own home. Peace of mind that assistance is available 24-hours a day is a comfort to our residents and their families.

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