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The Hearth on James

Offers Assisted Living and Independent Living

11 Reviews
830 James Street, Syracuse, NY 13203
Call (844) 334-3818
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The Hearth on James (844) 334-3818
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Reviews of The Hearth on James

11 Reviews Write a review
Food
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Facility
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Activities
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Assisted Living Reviews for The Hearth on James

March 30, 2017

By Bruce665318

I am a friend or relative of a current/past resident

We found The Hearth on James to be a really great place for my parents. It's very friendly. The staff tries extremely hard to know the residents and their needs. They speak to them on a first name basis. They have done way more in our minds to try to make my folks comfortable and to try to be of help with their situation. The rooms are nice. They're not huge, but they're very adequate. They're very neat and freshly painted, and any maintenance that needed to be done was done. It was very nice and very neat to move into. Everything works and iis n great shape. My folks like the food. It's very good. For their situation, they get 3 meals a day. Well, The Hearth on James is very open to the individual's situations, and they did a very good job of evaluating my folks and their needs and being totally upfront with us with cost and services. I would recommend them to anybody.
Provider Response

Dear Bruce, thank you for the great review and feedback! We are so glad that you chose The Hearth on James for your parents and are now a part of the Hearth family. We are happy to hear that they are making a great transition into the community. Please let us know if there is anything that we can do for them or your family in the future! Thanks!

February 07, 2017

By Sherod

I visited this facility

The Hearth on James was very nice, communal, and secure, and seemed to have a lot of social activities for the seniors. The apartment looked pretty nice. It didn't have a lot of outdoor space because it is in the city.
Provider Response

Thank you for taking the time to provide feedback of your visit. We are happy to hear that you had an overall positive experience with us at The Hearth on James. Please let me know if there is anything that I can do for you or your loved ones in the future. Thanks again, Kelly Kiggins, Executive Director

December 07, 2016

By Nicki008440

I visited this facility

The Hearth on James was very nice, and it's new. It's relatively small with only 80 residents. The only reason that we did not choose it is because it is in an urban setting, and my sister was moving from a country setting. It did not have a lot of green space around it. You have to grow up in the city to be comfortable there.
Provider Response

Dear Nicki, thank you for taking the time to write a review. We are glad to hear that overall you had a positive experience while visiting The Hearth on James. We are sorry that our community is not in the environmental setting that you desire. We hope that you find a community that fits all of your needs and desires! Thanks again, Kelly Kiggins, Executive Director

November 08, 2016

By Penny237586

I visited this facility

The Hearth on James was very lovely as well, but it was more of assisted living. It was very clean and homey, and the staff was friendly.
Provider Response

Thank you for your feedback! We are dedicated to offering the very best in lifestyle and care at the Hearth on James and are glad that you had a positive experience with us! Thanks again, Kelly Kiggins, Executive Director

January 29, 2016

By Resident at The Hearth

I am/was a resident of this facility

I am a resident at The Hearth on James and celebrated my one year anniversary this week. Everyone is so nice and I have met many great people. I have learned a lot from those who are from the north side just like me. I appreciate all the help the staff gives me on a daily basis. They go out of their way to help me and I appreciate them all more than they'll ever know.
Provider Response

Thank you very much for your feedback. Happy one year anniversary! I am pleased to hear that you have had such a positive experience with our staff here at The Hearth on James. We are lucky to have you as part of our Hearth family! Thank You, Kelly Kiggins Executive Director

January 08, 2016

By Anonymous117446850

I visited this facility

The Hearth on James seemed clean, and it was a pleasant atmosphere. The person who gave me the tour was very professional, very helpful, and even called and followed up with me, so I was very impressed. I visited a room with two of the residents that were there. They were neighbors and were just chatting and invited me in and showed me the rooms and were very welcoming. And they were like, "Oh we can't wait for your mom to come and meet her." The rooms were really nice, and their price was probably one of the better prices in the city.
Provider Response

Thank you for your feedback. We are dedicated to offering the very best in lifestyles and care at The Hearth on James and are glad that you had a positive experience with us! Please give me a call any time at (315)422-2173 if you need any assistance at this time! Thanks again, Kelly Kiggins Executive Director

December 16, 2015

By anonymous117900350

I visited this facility

The Hearth was nice. It was small, in a bad section of town. The people working in The Hearth were very nice, however, some of the residents were out in the front door smoking cigarettes; you can smell it in the entranceway, and that turned me off. The rooms were adequate, the activities were okay, and the dining area was fine.
Provider Response

Thank you for your feedback. I am pleased that you had a positive experience with the staff. We try our best to accommodate all of our residents’ needs and would encourage you to revisit our beautiful Syracuse community. Please feel free to give me a call at (315) 422-2173 if you would like to further discuss your thoughts and/or concerns. Sincerely, Kelly Kiggins Executive Director

December 15, 2015

By skankatie

I am a friend or relative of resident

My sister has recently joined The Hearth on James family. After visiting other Assisted Living Housing in the Syracuse area, I give the facility, staff, location, food and experience a "5 star" rating. Alescia, Director of Community Relations, guided our family through the process and paperwork during a stressful time. Sue, Nurse Manager, is well experienced with a nurturing attitude towards tenants...we love Nurse Sue. It's very interesting when you transition from owning a house and the maintenance thereof, having nutritious meals and snacks provided daily, onsite physical therapy/occupational therapy, medical management, weekly housekeeping, transportation, daily activities and social programs...your life is very simple. This means, individuals can focus on themselves, their health and truly the things that make them happy in life. The heart warming staff and residents always greet our family as we arrive or in the hallways. Anyone driving into the parking lot of Hearth on James will "feel" the happiness around as it is such a beautiful facility. My sister is thriving in her new environment making new friends and looking healthier than I have ever seen her. Thank you!
Provider Response

Thank you very much for your feedback! We are happy that your sister has joined our family here at The Hearth on James and are glad that you have had such a positive experience with us. We are lucky to have the opportunity to care for your sister! Thanks again, Kelly Kiggins Executive Director

May 26, 2012

By dan4

I visited this facility

The overall place was really nice and the people were very caring. And the level of professionalism was there. In fact during the tour, a nurse aid who was on break came to us when it seemed no one was there to help us to tour the place. She said she’d be glad to help us see the rest of the facility. So, that really says something about how professional they were and how they would love to accommodate people. And we can see how they interact with their residents and co-employees. They have this home-like environment. It's a place where you have that feeling that they really love helping each other and care about each other.
See all Assisted Living reviews (9) See fewer reviews

Independent Living Reviews for The Hearth on James

July 17, 2017

By Astrid H.

I am a friend or relative of a current/past resident

My mother moved into The Hearth, and the experience has been excellent. She entered assisted living, then moved to independent. She takes advantage of all the programs, so there's a big improvement. She's in a spacious one-bedroom with a kitchenette, space for dining table and chairs, living room, and an average-sized bedroom. The bathroom is very spacious and closet space is ample. It has been very good for us.
Provider Response
Astrid, thank you for sharing your positive experience about The Hearth on James. We are so glad to hear that your mother is doing well and taking advantage of the great Live More programs we have to offer. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 11, 2016

By David160673

I visited this facility

We went to the Hearth, and it seemed clean and well-maintained. The lady there was extremely nice; she talked to the other people that we met by names. However, they didn’t have anything bigger than a one-bedroom, and the place was in an urban setting. The prices were better for what you got.
Provider Response
Thank you very much for your feedback. We are pleased to hear that you have had a positive experience with us here at The Hearth on James! Feel free to give us a call anytime if you have any questions or need any assistance with anything at all! Thanks again, Kelly Kiggins, Executive Director

Photos of The Hearth on James

Services and Amenities of The Hearth on James

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We Offer A Month To Month Rental

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We Do Not Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals
  • Room Service For Meals

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • General Store
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Security Gate
  • Features Extra: Library, Fitness Room/Gym, Parlor, Game Room

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Internet Enabled Rooms
  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Medication Management
  • Physical Therapy
  • Pharma

Activities

  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Tai Chi
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts
  • Activities Extra: Computer Class

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice
  • Financial Aid

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests

General

  • Respite Care
  • Minimum Age: 55
  • Pets: Small Pets Allowed

Range of services

  • Physical Therapy

Licenses

  • State Licenses: 520-S-135

About The Hearth on James

Is this your business?

The Hearth on James, overlooking the city of Syracuse, offers easy access to shopping, medical services and cultural activities. Residents at The Hearth on James enjoy studio or one-bedroom apartments without the burdens of home maintenance. Monthly rentals include a wide array of services that enhance carefree living. Some of the hospitality services that we offer include: Breakfast and dinner served daily in our elegant restaurant, weekly housekeeping, most utilities, 24-hour staffing, emergency call systems, local transportation and maintenance services.

Our residents enjoy daily fitness and wellness programs, beauty salon/barbershop, recreation room, and outdoor patios, all located in one central area of The Hearth on James. In addition, if personal care needs change at any time, our New York State licensed Enriched Living program can provide assistance in the privacy of your own home. Peace of mind that assistance is available 24-hours a day is a comfort to our residents and their families.

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