Caring.com
Caring.com

(800) 558-0653

The Hearth on James

830 James Street, Syracuse, NY 13203

(800) 558-0653

Verified Partner

4.61

(26 reviews)

Offers Assisted Living and Independent Living
Top rated on Caring.com

2022, 2024

utm test

The Hearth on James Photos

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs, you agree to our Terms of Use and Privacy Policy. You also consent to  receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
Get cost information
Find out availability
Ask about payment options

Reviews of The Hearth on James in Syracuse, New York

4.61

(26 reviews)

  • Facility

    4.8

  • Staff

    4.9

  • Food

    4.3

  • Activities

    5.0

  • Value

    5.0

Top rated on Caring.com

2022, 2024

Reviewer#RD0326s

5

April 3, 2024

I visited this facility

I like The Hearth on James. I like their menu. They have a lot of different choices as far as food. I looked at the food; it looked pretty good. Everybody looked happy. I got to talk to some of the residents there, and they all seemed to like it. It was just nice. They have wide hallways and nice rooms. The apartments had little kitchenettes with little stoves, and they were nice, too. The staff who took me was great. He was very nice, very knowledgeable, and accommodating. The only problem that I have with the building is the location. It's in the middle of a bad part of town. The building itself is beautiful. It's well-kept. I can't say anything bad about the place except for the neighborhood.

Tamela

5

February 25, 2024

I visited this facility

I like that The Hearth on James is a very small community. There are only 50 residents. I like that there's a lot of activity. I like that they provide housekeeping once a week in their apartments and they provide transportation three days a week to medical appointments. I like that you can have overnight guests there for up to three days. So, if my sister is going to move there and her grandsons want to stay with her, they could, which is very nice. I like that all the meals are prepared and it's served restaurant style. When you go down, you sit at a table and they come and they bring your food. There are three meals a day, seven days a week, and there's food there where she can go and get herself if she wants to in between. I like that the staff there were friendly with all the residents in the hall. They knew their names and they knew what they liked. I like that there's nursing care available. If my sister had any sort of an accident, I like that they have pull cords in their apartments in every room. I like that in the apartment, the bathroom is off of the bedroom instead of off of the living room or kitchen. I like that she can have her dog there. I liked everything about it. It was wonderful. They have bingo, outings, cards, and a lot of things for them to do. It was very pristine.

Pam

5

October 8, 2023

I am a friend or relative of a current/past resident

My mom is at The Hearth on James. It's a wonderful place. The people there are very nice and they're trying very hard to keep her going. They are doing a good job. They are very pleasant and very friendly. They have coffee and water right out there for everybody. It seems to accommodate what we need. They decorate for all the seasons. They have outings and they play some kind of bingo thing. They have a wonderful hairdresser. When I went there one time, they had a woman outside in the patio area who was playing a musical instrument and singing. One other time, a man was playing the piano.

Provider Response

Hi, Pam! Thank you for taking the time to leave a review! The Hearth on James team works very hard to create a warm, welcoming environment for residents and their families, and they appreciate the kind words. Thanks for choosing The Hearth!

Reviewer#AT0505b

4

May 7, 2023

I visited this facility

I visited The Hearth on James. It was nice. I believe they have two floors. They have entertainment for the people that they cared for there. They have a restaurant-style serving area. They do three meals a day. It's a very, very nice facility. They've got nice rooms and stuff like that. They also have a lot of things for the safety of the clients that they do service. I met a couple of nurses, and they seemed very, very helpful and caring. They knew the clients that they dealt with by name. I did not try the food, but I did look at the menu, and it looked like they had some good stuff up there. They had a courtyard. That was a clean facility.

Pat

4

December 11, 2022

I visited this facility

I found that The Hearth on James was too city for me and I'm a country girl. It's nice and clean, but being in a wheelchair, I don't think there was enough room. I would have had to take out the tub and the shower thing and put in a new one, so I could roll in. They wouldn't do that, so I would do that to start with. They had stoves in the room and that made me nervous. If you have people that are beginning to forget things, there could be a fire in the building. The downstairs was nice, but you couldn't go out. They said in case of a fire, they would get us out, but you just couldn't normally go out of the first floor and that made me nervous. I interacted with two people and they were very nice, but I don't think I would go there. It's extra to get help. The staff was very nice. I got to meet the maintenance man and he was pleasant. They had what they called a parlor, and that was where you could go in and sit and there was a TV and that was nice. I met the nurses on the first floor. It looked like a good facility. Someone else would just probably love it. They had just put in a new carpet and it looked nice.

Barbara

5

November 20, 2022

I visited this facility

The Hearth on James was very nice. It was where my aunt picked to go to, but they wouldn't accept her. The staff during the tour was very nice and pleasant. The rooms were spacious and very clean. It was very welcoming. They had a courtyard, but I didn't go out because it was cold. I only talked to one person, and she was very helpful.

Kathleen

4

July 27, 2022

I visited this facility

The Hearth on James was lovely. There were a lot of residents outside in their entranceway and on the porch area, and everybody just seemed so happy. It was like they were in their neighborhood. That to me is the most important thing. If you have to put your family member in a residence, you couldn't ask for anything more than for them to have a nice social life. Their staff was very knowledgeable and very accommodating. They knew what they were doing. I just walked in out of the blue and they had someone come and talk to me right away. The place looked and smelled like a hotel. It was very clean and the individual apartments were very nice. They're not so big that they became unnecessary. It's easy for somebody with a walker or a wheelchair to maneuver. Everybody could sit and look out the window if they wanted to, because of the way the furniture and everything was arranged. It's very nice and if under other different circumstances, I'd be happy to have my brother there. It's just not the right place for him for now.

Provider Response

Kathleen - thank you SO much for taking the time to leave a review! The Hearth on James team works very hard to create a welcoming environment and appreciates your kind words. Best of luck in your senior living search for your brother. If there's anything else we can do to help, please don't hesitate to reach out. Sincerely - Katie, VP of Marketing & Communications

Maxine

5

June 5, 2022

I visited this facility

We went to The Hearth on James. It's very nice. The rooms are large and very clean from what we saw. The admissions person that we spoke with, Erin, was very, very good. She hooked up with Pace CNY. So they were very helpful. We were very pleased. The staff who toured us was very helpful, very pleasant, polite. She was very nice to talk to. The room had a stove and refrigerator. I remembered there's a little kitchenette area.

Provider Response

Thank you so much for taking the time to leave a review, Maxine! The Hearth on James team works hard to welcome new residents and their families, and provide every resource they can to help ensure they find the best fit in their senior living search. Thanks again for the kind words! - Katie, VP of Marketing & Communications

Willis

5

May 29, 2022

I visited this facility

The Hearth on James was nice. The room size and the amenities were great. That was a really good community. The day I was there, they had a little festival for the residents. There was food, a clown, and all the rest. The lady who gave me the tour was very polite. When you go into their facility, you have to check in with their security, then you go down into the apartments. Their apartments were large enough and I thought that would fit my mother. I liked that they have a little place to sit outside for the seniors, too. It had a lot of chairs and that's where they were having the festival.

Marty

5

October 7, 2021

I visited this facility

I thought The Hearth on James assisted living was great. I was impressed with how clean and orderly it was. It just did not have the enhanced care that my dad needed. The staff who assisted me was great. Everything they had seemed like it would work if my dad was in that level of care, but he's not so we kind of crossed it off our list. The menu and the kitchen looked great. I liked the idea of the food and everything about it. I liked the things that the people living there could do. I also liked the cook.

Provider Response

Hi Marty! Thank you for taking the time to leave a review. Although The Hearth on James ultimately wasn't the best fit for your father, we're very glad you toured, and hope you found the right fit in your senior living search. Thanks again - Katie, VP of Marketing & Communications

Joseph

5

September 19, 2021

I am/was a resident of this facility

I live The Hearth on James. They have an excellent kitchen staff. Their food is the best. They have excellent food and enough food. They check on you every day to see how we are, especially with that COVID situation. They check on us to see if we are alright. All of us in here have had our two COVID shots. I'm in a studio apartment. When you're coming off the hall, the first thing is a kitchen, which has a refrigerator, a microwave, upper and lower cabinets, and an electric stove. To the left is a bathroom with all the safety bars and the safety cords to pull, and it's a walk-in shower. Towards the end, it's an open area, in which I have two of those portable closets, so it looks like my place has a bedroom. There's the window facing the street. It's two windows, side by side. Underneath is an air conditioner. We have access to cable if we want, we have a few channels, and we also get the Internet. They have a variety of rooms based on what you can afford. They have one bedrooms, two bedrooms, and studios. They have trips to restaurants, and they go to different places. During the winter, they have a place called The Lights on the Lake, and we go there. They have all kinds of activities. They have performers come here like singers and things like that. They have a calendar that comes up that shows you activities, and they take the residents on Friday to the grocery store. This place provides you with transportation to doctor's appointments or whatever they are.

Provider Response

Thank you so much for taking the time to leave a review! We appreciate the kind words, and are glad you chose The Hearth! - Katie, VP of Marketing and Communications

Mary

5

August 8, 2021

I visited this facility

I just visited The Hearth on James, and I was impressed immediately upon going into the entrance. In my mind, it's like walking into an upscale hotel. It's beautiful when you walk in. It's assisted living, and everything is clean and classy. The staff is super friendly. The residents I spoke with during my tour were very pleased with the care they got there. There are nursing staff and regular staff available 24/7. The meals and the menus look great. The activities run from 9:30 a.m. to 3:30 p.m., and they have a wide range of things that people can do from the morning on. They have news and coffee in the morning. They also have an exercise thing you can do in the morning. They have a walking club, they have a cooking club, and they play bingo. There's just so much to do. They have a live band sometimes in the afternoon. This place is just fabulous. The apartments are super clean, and they're just really really nice places. I had no idea that this place existed, and I was really impressed. They also check in on the residents a little bit later in the morning. They check in with them to make sure they made it through the night and they're OK. At dinnertime, if they're not signed out for the day and they don't show up to dinner, then they call or go to the apartment to check on them to make sure that they are OK. So that's amazing. The people who live there say that everyone -- all the staff -- is delightful and pleasant. I believe them; they're not selling anything. I looked at the menu of what they were serving and the things that were offered. If you don't like what's on the menu for dinner for the day, they have a menu full of stuff that's always available, like strip steak and halibut steak. There are several dinners you can choose from if you don't like the one that's offered. The menu looked great, and it had a lot of variety. For breakfast, they can basically order whatever they want. There are pancakes, eggs, and just everything you can imagine. The facility has three levels to it, but there are elevators and stairs. I thought it was well laid out, and I was really impressed.

Provider Response

Hi Mary, Thank you for taking the time to leave a review! The team at Hearth on James works very hard, and your feedback is much appreciated. We're glad you enjoyed your tour! If you have any other questions throughout your senior living search, don't hesitate to reach out to the Hearth on James team. Thanks again, Katie - VP of Marketing & Communications

Torii

5

March 22, 2021

I am a friend or relative of a current/past resident

We've chosen The Hearth on James for my mother, my mother-in-law is also there, we've been dealing with them for the last five years, and these people are wonderful. I absolutely love the staff, they have been so helpful for me, I've been going through these the last four months with my mother, and they've come up with deals, extended deals for me, they've really, really worked very hard to get her in there, and she's finally going to be going. She's going to a one-bedroom apartment. My mother-in-law likes the food, but I haven't personally eaten there. It's extremely clean, it's extremely bright, and it's very, very nice. I think they're doing bingo and stuff like that, and the last time I was in there to actually view the room for my mother, they were having a Golden Globes party. It's not a huge residence, there are not many people there, it's a smaller residence, which I like. They have a walking club, they have enough activities going on that if you want to participate, you can.

Provider Response

Thank you so much for the kind words, Torii! The Hearth on James team works very hard, and appreciates you taking the time to leave a review. - Katie, Hearth Home Office

Rita

5

April 13, 2019

I visited this facility

The Hearth on James was very nice and the staff who accommodated me was very helpful. The dining area was beautiful, and I tried a piece of the asparagus which was good. Their rooms there were also very nice. They have games for the residents, a walking club, karaoke, and other activities in the parlor.

JP

5

January 7, 2019

I visited this facility

The tour at The Hearth on James was excellent. They gave me lunch so I could see what the food was like. I ate with the girl that showed me around. I liked it very much because it was not as big as some of the other places. The apartments are very nice; I could live in one easily, especially if I were alone. They had a small room for exercising, a library, a garden, and outdoor seating. My brother is not doing any walking away from his property, but if he wanted to go sit outside, he could do that. I like that place a lot. I found the staff members very friendly. The girl who waited on tables was very gracious. The other thing I like about this place is that they serve lunch. The food was good and the service was good, but the food had cooled down a little bit.

Astrid H.

5

July 17, 2017

I am a friend or relative of a current/past resident

My mother moved into The Hearth, and the experience has been excellent. She entered assisted living, then moved to independent. She takes advantage of all the programs, so there's a big improvement. She's in a spacious one-bedroom with a kitchenette, space for dining table and chairs, living room, and an average-sized bedroom. The bathroom is very spacious and closet space is ample. It has been very good for us.

Provider Response

Astrid, thank you for sharing your positive experience about The Hearth on James. We are so glad to hear that your mother is doing well and taking advantage of the great Live More programs we have to offer. Please let us know if there is anything else we can do for you; we are more than happy to help!

Bruce665318

5

March 30, 2017

I am a friend or relative of a current/past resident

We found The Hearth on James to be a really great place for my parents. It's very friendly. The staff tries extremely hard to know the residents and their needs. They speak to them on a first name basis. They have done way more in our minds to try to make my folks comfortable and to try to be of help with their situation. The rooms are nice. They're not huge, but they're very adequate. They're very neat and freshly painted, and any maintenance that needed to be done was done. It was very nice and very neat to move into. Everything works and iis n great shape. My folks like the food. It's very good. For their situation, they get 3 meals a day. Well, The Hearth on James is very open to the individual's situations, and they did a very good job of evaluating my folks and their needs and being totally upfront with us with cost and services. I would recommend them to anybody.

Provider Response

Dear Bruce, thank you for the great review and feedback! We are so glad that you chose The Hearth on James for your parents and are now a part of the Hearth family. We are happy to hear that they are making a great transition into the community. Please let us know if there is anything that we can do for them or your family in the future! Thanks!

Sherod

4

February 7, 2017

I visited this facility

The Hearth on James was very nice, communal, and secure, and seemed to have a lot of social activities for the seniors. The apartment looked pretty nice. It didn't have a lot of outdoor space because it is in the city.

Provider Response

Thank you for taking the time to provide feedback of your visit. We are happy to hear that you had an overall positive experience with us at The Hearth on James. Please let me know if there is anything that I can do for you or your loved ones in the future. Thanks again, Kelly Kiggins, Executive Director

Nicki008440

3

December 7, 2016

I visited this facility

The Hearth on James was very nice, and it's new. It's relatively small with only 80 residents. The only reason that we did not choose it is because it is in an urban setting, and my sister was moving from a country setting. It did not have a lot of green space around it. You have to grow up in the city to be comfortable there.

Provider Response

Dear Nicki, thank you for taking the time to write a review. We are glad to hear that overall you had a positive experience while visiting The Hearth on James. We are sorry that our community is not in the environmental setting that you desire. We hope that you find a community that fits all of your needs and desires! Thanks again, Kelly Kiggins, Executive Director

Penny237586

5

November 8, 2016

I visited this facility

The Hearth on James was very lovely as well, but it was more of assisted living. It was very clean and homey, and the staff was friendly.

Provider Response

Thank you for your feedback! We are dedicated to offering the very best in lifestyle and care at the Hearth on James and are glad that you had a positive experience with us! Thanks again, Kelly Kiggins, Executive Director

David160673

4

September 11, 2016

I visited this facility

We went to the Hearth, and it seemed clean and well-maintained. The lady there was extremely nice; she talked to the other people that we met by names. However, they didn’t have anything bigger than a one-bedroom, and the place was in an urban setting. The prices were better for what you got.

Provider Response

Thank you very much for your feedback. We are pleased to hear that you have had a positive experience with us here at The Hearth on James! Feel free to give us a call anytime if you have any questions or need any assistance with anything at all! Thanks again, Kelly Kiggins, Executive Director

Resident TH

5

January 29, 2016

I am/was a resident of this facility

I am a resident at The Hearth on James and celebrated my one year anniversary this week. Everyone is so nice and I have met many great people. I have learned a lot from those who are from the north side just like me. I appreciate all the help the staff gives me on a daily basis. They go out of their way to help me and I appreciate them all more than they'll ever know.

Provider Response

Thank you very much for your feedback. Happy one year anniversary! I am pleased to hear that you have had such a positive experience with our staff here at The Hearth on James. We are lucky to have you as part of our Hearth family! Thank You, Kelly Kiggins Executive Director

Anonymous117446850

5

January 8, 2016

I visited this facility

The Hearth on James seemed clean, and it was a pleasant atmosphere. The person who gave me the tour was very professional, very helpful, and even called and followed up with me, so I was very impressed. I visited a room with two of the residents that were there. They were neighbors and were just chatting and invited me in and showed me the rooms and were very welcoming. And they were like, "Oh we can't wait for your mom to come and meet her." The rooms were really nice, and their price was probably one of the better prices in the city.

Provider Response

Thank you for your feedback. We are dedicated to offering the very best in lifestyles and care at The Hearth on James and are glad that you had a positive experience with us! Please give me a call any time at (315)422-2173 if you need any assistance at this time! Thanks again, Kelly Kiggins Executive Director

anonymous117900350

2

December 17, 2015

I visited this facility

The Hearth was nice. It was small, in a bad section of town. The people working in The Hearth were very nice, however, some of the residents were out in the front door smoking cigarettes; you can smell it in the entranceway, and that turned me off. The rooms were adequate, the activities were okay, and the dining area was fine.

Provider Response

Thank you for your feedback. I am pleased that you had a positive experience with the staff. We try our best to accommodate all of our residents’ needs and would encourage you to revisit our beautiful Syracuse community. Please feel free to give me a call at (315) 422-2173 if you would like to further discuss your thoughts and/or concerns. Sincerely, Kelly Kiggins Executive Director

skankatie

5

December 15, 2015

I am a friend or relative of resident

My sister has recently joined The Hearth on James family. After visiting other Assisted Living Housing in the Syracuse area, I give the facility, staff, location, food and experience a "5 star" rating. Alescia, Director of Community Relations, guided our family through the process and paperwork during a stressful time. Sue, Nurse Manager, is well experienced with a nurturing attitude towards tenants...we love Nurse Sue. It's very interesting when you transition from owning a house and the maintenance thereof, having nutritious meals and snacks provided daily, onsite physical therapy/occupational therapy, medical management, weekly housekeeping, transportation, daily activities and social programs...your life is very simple. This means, individuals can focus on themselves, their health and truly the things that make them happy in life. The heart warming staff and residents always greet our family as we arrive or in the hallways. Anyone driving into the parking lot of Hearth on James will "feel" the happiness around as it is such a beautiful facility. My sister is thriving in her new environment making new friends and looking healthier than I have ever seen her. Thank you!

Provider Response

Thank you very much for your feedback! We are happy that your sister has joined our family here at The Hearth on James and are glad that you have had such a positive experience with us. We are lucky to have the opportunity to care for your sister! Thanks again, Kelly Kiggins Executive Director

dan4

5

May 27, 2012

I visited this facility

The overall place was really nice and the people were very caring. And the level of professionalism was there. In fact during the tour, a nurse aid who was on break came to us when it seemed no one was there to help us to tour the place. She said she'd be glad to help us see the rest of the facility. So, that really says something about how professional they were and how they would love to accommodate people. And we can see how they interact with their residents and co-employees. They have this home-like environment. It's a place where you have that feeling that they really love helping each other and care about each other.

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

Costs for The Hearth on James in Syracuse, New York

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,113

Starting Price

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$3,113

Starting Price

Services and Amenities of The Hearth on James in Syracuse, New York

Costs

  • Rent Plus Care Fees
  • Entry Fee

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We do not offer companion suites

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals

About The Hearth on James in Syracuse, New York

Hearth Management, a small, locally-owned and operated company specializing in premier senior living options, opened The Hearth on James in 2002. Since then, The Hearth on James, overlooking the city of Syracuse, offers easy access to shopping, medical services, and cultural activities. Our residents enjoy restaurant-style dining, daily social and fitness events, transportation, weekly housekeeping, and access to amenities for premier living in an intimate community.

The Hearth on James offers independent living for those seeking an active, fulfilling life without the worries of home maintenance. In addition, we provide Enriched Living, when individually tailored nursing care is necessary. You will have peace of mind knowing that assistance is available 24-hours a day to you or your loved one, whether here as an independent resident or taking part in our Enriched Living program. It's all designed to help our residents Live More® and achieve wellness in every aspect of their life.

Map of The Hearth on James

Help seniors by writing a review

If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

Request Pricing Information

Who are you looking for?

Full Name

Phone

Email

By clicking "Get Costs", I am providing express written consent to receive calls including automated/pre-recorded calls and automated texts for which I may incur a cost, as well as emails from Caring and its partners. I understand I am not obligated to provide this consent to utilize Caring’s service(s). I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
alt text

Compare costs, photos & reviews of senior living and care options near you.

 

Questions?

Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.

(800) 558-0653

Didn't find what you were looking for?

Caring's Family Advisors can help answer your questions, schedule tours, and more.

Call us at (855) 948-3865

Helpful Articles

Senior Living Communities near Onondaga County, NY

  • Madison County
  • Cayuga County
  • Oswego County
  • Cortland County
  • Oneida County
  • Wayne County

Senior Living Communities near Syracuse, NY

The Hearth on James

830 James Street, Syracuse, NY 13203

Verified Partner

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

Our Services

  • Senior Living Directory

  • Senior Care Directory

  • Caregiving Resources

  • Sitemap

  • Terms of Use

  • Privacy Policy


© 2024 Caring, LLC. All rights reserved.