The Hearth on James

Offers Assisted Living and Independent Living

17 Reviews

2022

830 James Street

Syracuse

13203

The Hearth on James

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4.6 17

Marty 2021-10-07 I thought The Hearth on James assisted living was great. I was impressed with how clean and orderly it was. It just did not have the enhanced care that my dad needed. The staff who assisted me was great. Everything they had seemed like it would work if my dad was in that level of care, but he's not so we kind of crossed it off our list. The menu and the kitchen looked great. I liked the idea of the food and everything about it. I liked the things that the people living there could do. I also liked the cook. I visited this facility

5 5 1

Mary 2021-08-08 I just visited The Hearth on James, and I was impressed immediately upon going into the entrance. In my mind, it's like walking into an upscale hotel. It's beautiful when you walk in. It's assisted living, and everything is clean and classy. The staff is super friendly. The residents I spoke with during my tour were very pleased with the care they got there. There are nursing staff and regular staff available 24/7. The meals and the menus look great. The activities run from 9:30 a.m. to 3:30 p.m., and they have a wide range of things that people can do from the morning on. They have news and coffee in the morning. They also have an exercise thing you can do in the morning. They have a walking club, they have a cooking club, and they play bingo. There's just so much to do. They have a live band sometimes in the afternoon. This place is just fabulous. The apartments are super clean, and they're just really really nice places. I had no idea that this place existed, and I was really impressed. They also check in on the residents a little bit later in the morning. They check in with them to make sure they made it through the night and they're OK. At dinnertime, if they're not signed out for the day and they don't show up to dinner, then they call or go to the apartment to check on them to make sure that they are OK. So that's amazing. The people who live there say that everyone -- all the staff -- is delightful and pleasant. I believe them; they're not selling anything. I looked at the menu of what they were serving and the things that were offered. If you don't like what's on the menu for dinner for the day, they have a menu full of stuff that's always available, like strip steak and halibut steak. There are several dinners you can choose from if you don't like the one that's offered. The menu looked great, and it had a lot of variety. For breakfast, they can basically order whatever they want. There are pancakes, eggs, and just everything you can imagine. The facility has three levels to it, but there are elevators and stairs. I thought it was well laid out, and I was really impressed. I visited this facility

5 5 1

Torii 2021-03-22 We've chosen The Hearth on James for my mother, my mother-in-law is also there, we've been dealing with them for the last five years, and these people are wonderful. I absolutely love the staff, they have been so helpful for me, I've been going through these the last four months with my mother, and they've come up with deals, extended deals for me, they've really, really worked very hard to get her in there, and she's finally going to be going. She's going to a one-bedroom apartment. My mother-in-law likes the food, but I haven't personally eaten there. It's extremely clean, it's extremely bright, and it's very, very nice. I think they're doing bingo and stuff like that, and the last time I was in there to actually view the room for my mother, they were having a Golden Globes party. It's not a huge residence, there are not many people there, it's a smaller residence, which I like. They have a walking club, they have enough activities going on that if you want to participate, you can. I am a friend or relative of a current/past resident

5 5 1

Rita 2019-04-13 The Hearth on James was very nice and the staff who accommodated me was very helpful. The dining area was beautiful, and I tried a piece of the asparagus which was good. Their rooms there were also very nice. They have games for the residents, a walking club, karaoke, and other activities in the parlor. I visited this facility

5 5 1

Bruce665318 2017-03-30 We found The Hearth on James to be a really great place for my parents. It's very friendly. The staff tries extremely hard to know the residents and their needs. They speak to them on a first name basis. They have done way more in our minds to try to make my folks comfortable and to try to be of help with their situation. The rooms are nice. They're not huge, but they're very adequate. They're very neat and freshly painted, and any maintenance that needed to be done was done. It was very nice and very neat to move into. Everything works and iis n great shape. My folks like the food. It's very good. For their situation, they get 3 meals a day. Well, The Hearth on James is very open to the individual's situations, and they did a very good job of evaluating my folks and their needs and being totally upfront with us with cost and services. I would recommend them to anybody. I am a friend or relative of a current/past resident

5 5 1

Sherod 2017-02-07 The Hearth on James was very nice, communal, and secure, and seemed to have a lot of social activities for the seniors. The apartment looked pretty nice. It didn't have a lot of outdoor space because it is in the city. I visited this facility

5 4 1

Nicki008440 2016-12-07 The Hearth on James was very nice, and it's new. It's relatively small with only 80 residents. The only reason that we did not choose it is because it is in an urban setting, and my sister was moving from a country setting. It did not have a lot of green space around it. You have to grow up in the city to be comfortable there. I visited this facility

5 3 1

Penny237586 2016-11-08 The Hearth on James was very lovely as well, but it was more of assisted living. It was very clean and homey, and the staff was friendly. I visited this facility

5 5 1

Resident TH 2016-01-29 I am a resident at The Hearth on James and celebrated my one year anniversary this week. Everyone is so nice and I have met many great people. I have learned a lot from those who are from the north side just like me. I appreciate all the help the staff gives me on a daily basis. They go out of their way to help me and I appreciate them all more than they'll ever know. I am/was a resident of this facility

5 5 1

Anonymous117446850 2016-01-08 The Hearth on James seemed clean, and it was a pleasant atmosphere. The person who gave me the tour was very professional, very helpful, and even called and followed up with me, so I was very impressed. I visited a room with two of the residents that were there. They were neighbors and were just chatting and invited me in and showed me the rooms and were very welcoming. And they were like, "Oh we can't wait for your mom to come and meet her." The rooms were really nice, and their price was probably one of the better prices in the city. I visited this facility

5 5 1

anonymous117900350 2015-12-16 The Hearth was nice. It was small, in a bad section of town. The people working in The Hearth were very nice, however, some of the residents were out in the front door smoking cigarettes; you can smell it in the entranceway, and that turned me off. The rooms were adequate, the activities were okay, and the dining area was fine. I visited this facility

5 2 1

skankatie 2015-12-15 My sister has recently joined The Hearth on James family. After visiting other Assisted Living Housing in the Syracuse area, I give the facility, staff, location, food and experience a "5 star" rating. Alescia, Director of Community Relations, guided our family through the process and paperwork during a stressful time. Sue, Nurse Manager, is well experienced with a nurturing attitude towards tenants...we love Nurse Sue. It's very interesting when you transition from owning a house and the maintenance thereof, having nutritious meals and snacks provided daily, onsite physical therapy/occupational therapy, medical management, weekly housekeeping, transportation, daily activities and social programs...your life is very simple. This means, individuals can focus on themselves, their health and truly the things that make them happy in life. The heart warming staff and residents always greet our family as we arrive or in the hallways. Anyone driving into the parking lot of Hearth on James will "feel" the happiness around as it is such a beautiful facility. My sister is thriving in her new environment making new friends and looking healthier than I have ever seen her. Thank you! I am a friend or relative of resident

5 5 1

dan4 2012-05-26 The overall place was really nice and the people were very caring. And the level of professionalism was there. In fact during the tour, a nurse aid who was on break came to us when it seemed no one was there to help us to tour the place. She said sheÃ¢â‚¬â„¢d be glad to help us see the rest of the facility. So, that really says something about how professional they were and how they would love to accommodate people. And we can see how they interact with their residents and co-employees. They have this home-like environment. It's a place where you have that feeling that they really love helping each other and care about each other. I visited this facility

5 5 1

Joseph 2021-09-18 I live The Hearth on James. They have an excellent kitchen staff. Their food is the best. They have excellent food and enough food. They check on you every day to see how we are, especially with that COVID situation. They check on us to see if we are alright. All of us in here have had our two COVID shots. I'm in a studio apartment. When you're coming off the hall, the first thing is a kitchen, which has a refrigerator, a microwave, upper and lower cabinets, and an electric stove. To the left is a bathroom with all the safety bars and the safety cords to pull, and it's a walk-in shower. Towards the end, it's an open area, in which I have two of those portable closets, so it looks like my place has a bedroom. There's the window facing the street. It's two windows, side by side. Underneath is an air conditioner. We have access to cable if we want, we have a few channels, and we also get the Internet. They have a variety of rooms based on what you can afford. They have one bedrooms, two bedrooms, and studios. They have trips to restaurants, and they go to different places. During the winter, they have a place called The Lights on the Lake, and we go there. They have all kinds of activities. They have performers come here like singers and things like that. They have a calendar that comes up that shows you activities, and they take the residents on Friday to the grocery store. This place provides you with transportation to doctor's appointments or whatever they are. I am/was a resident of this facility

5 5 1

JP 2019-01-07 The tour at The Hearth on James was excellent. They gave me lunch so I could see what the food was like. I ate with the girl that showed me around. I liked it very much because it was not as big as some of the other places. The apartments are very nice; I could live in one easily, especially if I were alone. They had a small room for exercising, a library, a garden, and outdoor seating. My brother is not doing any walking away from his property, but if he wanted to go sit outside, he could do that. I like that place a lot. I found the staff members very friendly. The girl who waited on tables was very gracious. The other thing I like about this place is that they serve lunch. The food was good and the service was good, but the food had cooled down a little bit. I visited this facility

5 5 1

Astrid H. 2017-07-17 My mother moved into The Hearth, and the experience has been excellent. She entered assisted living, then moved to independent. She takes advantage of all the programs, so there's a big improvement. She's in a spacious one-bedroom with a kitchenette, space for dining table and chairs, living room, and an average-sized bedroom. The bathroom is very spacious and closet space is ample. It has been very good for us. I am a friend or relative of a current/past resident

5 5 1

David160673 2016-09-11 We went to the Hearth, and it seemed clean and well-maintained. The lady there was extremely nice; she talked to the other people that we met by names. However, they didn’t have anything bigger than a one-bedroom, and the place was in an urban setting. The prices were better for what you got. I visited this facility

5 4 1

830 James Street, Syracuse, NY 13203

Call (800) 385-2527

2022

The Hearth on James (800) 385-2527

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Reviews of The Hearth on James

17 Reviews Write a review

Food

(6 Reviews)

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(7 Reviews)

Facility

(7 Reviews)

Activities

(2 Reviews)

Value

(1 Review)

Assisted Living Reviews for The Hearth on James

October 07, 2021

By Marty

I visited this facility

I thought The Hearth on James assisted living was great. I was impressed with how clean and orderly it was. It just did not have the enhanced care that my dad needed. The staff who assisted me was great. Everything they had seemed like it would work if my dad was in that level of care, but he's not so we kind of crossed it off our list. The menu and the kitchen looked great. I liked the idea of the food and everything about it. I liked the things that the people living there could do. I also liked the cook.

Provider Response

Hi Marty! Thank you for taking the time to leave a review. Although The Hearth on James ultimately wasn't the best fit for your father, we're very glad you toured, and hope you found the right fit in your senior living search. Thanks again - Katie, VP of Marketing & Communications

August 08, 2021

By Mary

I visited this facility

I just visited The Hearth on James, and I was impressed immediately upon going into the entrance. In my mind, it's like walking into an upscale hotel. It's beautiful when you walk in. It's assisted living, and everything is clean and classy. The staff is super friendly. The residents I spoke with during my tour were very pleased with the care they got there. There are nursing staff and regular staff available 24/7. The meals and the menus look great. The activities run from 9:30 a.m. to 3:30 p.m., and they have a wide range of things that people can do from the morning on. They have news and coffee in the morning. They also have an exercise thing you can do in the morning. They have a walking club, they have a cooking club, and they play bingo. There's just so much to do. They have a live band sometimes in the afternoon. This place is just fabulous. The apartments are super clean, and they're just really really nice places. I had no idea that this place existed, and I was really impressed. They also check in on the residents a little bit later in the morning. They check in with them to make sure they made it through the night and they're OK. At dinnertime, if they're not signed out for the day and they don't show up to dinner, then they call or go to the apartment to check on them to make sure that they are OK. So that's amazing. The people who live there say that everyone -- all the staff -- is delightful and pleasant. I believe them; they're not selling anything. I looked at the menu of what they were serving and the things that were offered. If you don't like what's on the menu for dinner for the day, they have a menu full of stuff that's always available, like strip steak and halibut steak. There are several dinners you can choose from if you don't like the one that's offered. The menu looked great, and it had a lot of variety. For breakfast, they can basically order whatever they want. There are pancakes, eggs, and just everything you can imagine. The facility has three levels to it, but there are elevators and stairs. I thought it was well laid out, and I was really impressed.

Provider Response

Hi Mary, Thank you for taking the time to leave a review! The team at Hearth on James works very hard, and your feedback is much appreciated. We're glad you enjoyed your tour! If you have any other questions throughout your senior living search, don't hesitate to reach out to the Hearth on James team. Thanks again, Katie - VP of Marketing & Communications

March 22, 2021

By Torii

I am a friend or relative of a current/past resident

We've chosen The Hearth on James for my mother, my mother-in-law is also there, we've been dealing with them for the last five years, and these people are wonderful. I absolutely love the staff, they have been so helpful for me, I've been going through these the last four months with my mother, and they've come up with deals, extended deals for me, they've really, really worked very hard to get her in there, and she's finally going to be going. She's going to a one-bedroom apartment. My mother-in-law likes the food, but I haven't personally eaten there. It's extremely clean, it's extremely bright, and it's very, very nice. I think they're doing bingo and stuff like that, and the last time I was in there to actually view the room for my mother, they were having a Golden Globes party. It's not a huge residence, there are not many people there, it's a smaller residence, which I like. They have a walking club, they have enough activities going on that if you want to participate, you can.

Provider Response

Thank you so much for the kind words, Torii! The Hearth on James team works very hard, and appreciates you taking the time to leave a review. - Katie, Hearth Home Office

April 13, 2019

By Rita

I visited this facility

The Hearth on James was very nice and the staff who accommodated me was very helpful. The dining area was beautiful, and I tried a piece of the asparagus which was good. Their rooms there were also very nice. They have games for the residents, a walking club, karaoke, and other activities in the parlor.

March 30, 2017

By Bruce665318

I am a friend or relative of a current/past resident

We found The Hearth on James to be a really great place for my parents. It's very friendly. The staff tries extremely hard to know the residents and their needs. They speak to them on a first name basis. They have done way more in our minds to try to make my folks comfortable and to try to be of help with their situation. The rooms are nice. They're not huge, but they're very adequate. They're very neat and freshly painted, and any maintenance that needed to be done was done. It was very nice and very neat to move into. Everything works and iis n great shape. My folks like the food. It's very good. For their situation, they get 3 meals a day. Well, The Hearth on James is very open to the individual's situations, and they did a very good job of evaluating my folks and their needs and being totally upfront with us with cost and services. I would recommend them to anybody.

Provider Response

Dear Bruce, thank you for the great review and feedback! We are so glad that you chose The Hearth on James for your parents and are now a part of the Hearth family. We are happy to hear that they are making a great transition into the community. Please let us know if there is anything that we can do for them or your family in the future! Thanks!

February 07, 2017

By Sherod

I visited this facility

The Hearth on James was very nice, communal, and secure, and seemed to have a lot of social activities for the seniors. The apartment looked pretty nice. It didn't have a lot of outdoor space because it is in the city.

Provider Response

Thank you for taking the time to provide feedback of your visit. We are happy to hear that you had an overall positive experience with us at The Hearth on James. Please let me know if there is anything that I can do for you or your loved ones in the future. Thanks again, Kelly Kiggins, Executive Director

December 07, 2016

By Nicki008440

I visited this facility

The Hearth on James was very nice, and it's new. It's relatively small with only 80 residents. The only reason that we did not choose it is because it is in an urban setting, and my sister was moving from a country setting. It did not have a lot of green space around it. You have to grow up in the city to be comfortable there.

Provider Response

Dear Nicki, thank you for taking the time to write a review. We are glad to hear that overall you had a positive experience while visiting The Hearth on James. We are sorry that our community is not in the environmental setting that you desire. We hope that you find a community that fits all of your needs and desires! Thanks again, Kelly Kiggins, Executive Director

November 08, 2016

By Penny237586

I visited this facility

The Hearth on James was very lovely as well, but it was more of assisted living. It was very clean and homey, and the staff was friendly.

Provider Response

Thank you for your feedback! We are dedicated to offering the very best in lifestyle and care at the Hearth on James and are glad that you had a positive experience with us! Thanks again, Kelly Kiggins, Executive Director

January 29, 2016

By Resident TH

I am/was a resident of this facility

I am a resident at The Hearth on James and celebrated my one year anniversary this week. Everyone is so nice and I have met many great people. I have learned a lot from those who are from the north side just like me. I appreciate all the help the staff gives me on a daily basis. They go out of their way to help me and I appreciate them all more than they'll ever know.

Provider Response

Thank you very much for your feedback. Happy one year anniversary! I am pleased to hear that you have had such a positive experience with our staff here at The Hearth on James. We are lucky to have you as part of our Hearth family! Thank You, Kelly Kiggins Executive Director

January 08, 2016

By Anonymous117446850

I visited this facility

The Hearth on James seemed clean, and it was a pleasant atmosphere. The person who gave me the tour was very professional, very helpful, and even called and followed up with me, so I was very impressed. I visited a room with two of the residents that were there. They were neighbors and were just chatting and invited me in and showed me the rooms and were very welcoming. And they were like, "Oh we can't wait for your mom to come and meet her." The rooms were really nice, and their price was probably one of the better prices in the city.

Provider Response

Thank you for your feedback. We are dedicated to offering the very best in lifestyles and care at The Hearth on James and are glad that you had a positive experience with us! Please give me a call any time at (315)422-2173 if you need any assistance at this time! Thanks again, Kelly Kiggins Executive Director

December 16, 2015

By anonymous117900350

I visited this facility

The Hearth was nice. It was small, in a bad section of town. The people working in The Hearth were very nice, however, some of the residents were out in the front door smoking cigarettes; you can smell it in the entranceway, and that turned me off. The rooms were adequate, the activities were okay, and the dining area was fine.

Provider Response

Thank you for your feedback. I am pleased that you had a positive experience with the staff. We try our best to accommodate all of our residents’ needs and would encourage you to revisit our beautiful Syracuse community. Please feel free to give me a call at (315) 422-2173 if you would like to further discuss your thoughts and/or concerns. Sincerely, Kelly Kiggins Executive Director

December 15, 2015

By skankatie

I am a friend or relative of resident

My sister has recently joined The Hearth on James family. After visiting other Assisted Living Housing in the Syracuse area, I give the facility, staff, location, food and experience a "5 star" rating. Alescia, Director of Community Relations, guided our family through the process and paperwork during a stressful time. Sue, Nurse Manager, is well experienced with a nurturing attitude towards tenants...we love Nurse Sue. It's very interesting when you transition from owning a house and the maintenance thereof, having nutritious meals and snacks provided daily, onsite physical therapy/occupational therapy, medical management, weekly housekeeping, transportation, daily activities and social programs...your life is very simple. This means, individuals can focus on themselves, their health and truly the things that make them happy in life. The heart warming staff and residents always greet our family as we arrive or in the hallways. Anyone driving into the parking lot of Hearth on James will "feel" the happiness around as it is such a beautiful facility. My sister is thriving in her new environment making new friends and looking healthier than I have ever seen her. Thank you!

Provider Response

Thank you very much for your feedback! We are happy that your sister has joined our family here at The Hearth on James and are glad that you have had such a positive experience with us. We are lucky to have the opportunity to care for your sister! Thanks again, Kelly Kiggins Executive Director

May 26, 2012

By dan4

I visited this facility

The overall place was really nice and the people were very caring. And the level of professionalism was there. In fact during the tour, a nurse aid who was on break came to us when it seemed no one was there to help us to tour the place. She said sheÃ¢â‚¬â„¢d be glad to help us see the rest of the facility. So, that really says something about how professional they were and how they would love to accommodate people. And we can see how they interact with their residents and co-employees. They have this home-like environment. It's a place where you have that feeling that they really love helping each other and care about each other.

See all Assisted Living reviews (13)

Independent Living Reviews for The Hearth on James

September 18, 2021

By Joseph

I am/was a resident of this facility

I live The Hearth on James. They have an excellent kitchen staff. Their food is the best. They have excellent food and enough food. They check on you every day to see how we are, especially with that COVID situation. They check on us to see if we are alright. All of us in here have had our two COVID shots. I'm in a studio apartment. When you're coming off the hall, the first thing is a kitchen, which has a refrigerator, a microwave, upper and lower cabinets, and an electric stove. To the left is a bathroom with all the safety bars and the safety cords to pull, and it's a walk-in shower. Towards the end, it's an open area, in which I have two of those portable closets, so it looks like my place has a bedroom. There's the window facing the street. It's two windows, side by side. Underneath is an air conditioner. We have access to cable if we want, we have a few channels, and we also get the Internet. They have a variety of rooms based on what you can afford. They have one bedrooms, two bedrooms, and studios. They have trips to restaurants, and they go to different places. During the winter, they have a place called The Lights on the Lake, and we go there. They have all kinds of activities. They have performers come here like singers and things like that. They have a calendar that comes up that shows you activities, and they take the residents on Friday to the grocery store. This place provides you with transportation to doctor's appointments or whatever they are.

Provider Response

Thank you so much for taking the time to leave a review! We appreciate the kind words, and are glad you chose The Hearth! - Katie, VP of Marketing and Communications

January 07, 2019

By JP

I visited this facility

The tour at The Hearth on James was excellent. They gave me lunch so I could see what the food was like. I ate with the girl that showed me around. I liked it very much because it was not as big as some of the other places. The apartments are very nice; I could live in one easily, especially if I were alone. They had a small room for exercising, a library, a garden, and outdoor seating. My brother is not doing any walking away from his property, but if he wanted to go sit outside, he could do that. I like that place a lot. I found the staff members very friendly. The girl who waited on tables was very gracious. The other thing I like about this place is that they serve lunch. The food was good and the service was good, but the food had cooled down a little bit.

July 17, 2017

By Astrid H.

I am a friend or relative of a current/past resident

My mother moved into The Hearth, and the experience has been excellent. She entered assisted living, then moved to independent. She takes advantage of all the programs, so there's a big improvement. She's in a spacious one-bedroom with a kitchenette, space for dining table and chairs, living room, and an average-sized bedroom. The bathroom is very spacious and closet space is ample. It has been very good for us.

Provider Response

Astrid, thank you for sharing your positive experience about The Hearth on James. We are so glad to hear that your mother is doing well and taking advantage of the great Live More programs we have to offer. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 11, 2016

By David160673

I visited this facility

We went to the Hearth, and it seemed clean and well-maintained. The lady there was extremely nice; she talked to the other people that we met by names. However, they didn’t have anything bigger than a one-bedroom, and the place was in an urban setting. The prices were better for what you got.

Provider Response

Thank you very much for your feedback. We are pleased to hear that you have had a positive experience with us here at The Hearth on James! Feel free to give us a call anytime if you have any questions or need any assistance with anything at all! Thanks again, Kelly Kiggins, Executive Director

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Costs for The Hearth on James

Cost of Assisted Living

Starting Price

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Cost of Independent Living

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Services and Amenities of The Hearth on James

Costs

Rent Plus Care Fees
Entry Fee
Assisted Living Starting At: $2909/month
Independent Living Starting At: $2657/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: We Do Not Offer Companion Suites

Dining options

In Room Kitchens
Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation

Cleaning services

Housekeeping

Health services

Physical Therapy

Activities

Offsite Activities
Religious Services
Fitness Room

Languages

English

General

Resident Capacity: 71
Minimum Age: 55
Pets: Yes

Range of services

Physical Therapy

Licenses

Licenses: NYS Enriched Housing License
State Licenses: 520-S-135

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About The Hearth on James

Hearth Management, a small, locally-owned and operated company specializing in premier senior living options, opened The Hearth on James in 2002. Since then, The Hearth on James, overlooking the city of Syracuse, offers easy access to shopping, medical services, and cultural activities. Our residents enjoy restaurant-style dining, daily social and fitness events, transportation, weekly housekeeping, and access to amenities for premier living in an intimate community.

The Hearth on James offers independent living for those seeking an active, fulfilling life without the worries of home maintenance. In addition, we provide Enriched Living, when individually tailored nursing care is necessary. You will have peace of mind knowing that assistance is available 24-hours a day to you or your loved one, whether here as an independent resident or taking part in our Enriched Living program. It's all designed to help our residents Live More® and achieve wellness in every aspect of their life.

What Makes Us Special

The Hearth on James is a small, intimate community, located less than 2 miles to the area's 4 major hospitals. This allows you or your loved one to have more individual care and attention, as well as easy access to medical services.

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