The Wesley Community

In June 2016, after my mother went and for rehab for hip surgery and femur 20 days after being placed the nurses are suggesting hospice . In the nurses reports deli the remarks say “daughter is in denial of mothers prognosis”. Fortunately I was on top of my mothers care throughout the day, and every day that she was affiliated with this facility. I was proactive in her medications and care even though they fed her medications without my approval to keep her calm during her screaming episodes because she needed something. Losing almost 30 pounds in 25 days keeping a foley in causing a severe UTI, almost sepsis. The day after they suggested to put my mother in hospice I immediately requested for her to be sent over to Saratoga Hospital. In three weeks we managed to get her home have physical therapy and eventually gain weight. Today she walks without assistance and attending church seven days a week with her caregivers. Today, I get a letter owing 1200.00 for days not covered by Medicare. Upon speaking to Bobbie she was abrasive throughout the entire conversation, disrespectful, and ego driven in her quest to humiliate me on the phone. She failed to listen and cut me off as I was attempting to resolve via Moms insurance. I often wonder how many other families are treated as such. I wonder if Medicare should know of the treatment we received during my mothers stay? I wonder if they knew the details if Medicare would even pay her 20 days. One would take note to these antics as a feeling of entitlement on behalf of this rehab. Bobbaloo and the rest of the staff are NOT entitled to speak in a manner of disrespect. I sent the staff an update two months after mom was home nobody called nobody responded knew when even had the decency to apologize for the medical dysfunction that goes on with in this facility. shame on you...

My father was unlucky enough to be sent to this facility after a knee replacement for rehabilitation. For starters, it is filthy. I had to ask twice to get my father's commode cleaned and his visibly soiled sheets changed. He has issues with nausea and would dry heave all night. My mother was told that there was no RN on staff a night so they would mention it to the charge nurse in the morning. So he had to suffer.....for days because promises were made but never carried out. The food is always cold and inedible. Staff is rude. I am an RN and could not fathom treating any patient the way they treated my father. No one sked about his pain and whether or not is was under control. No DVT prophylaxis was provided even though he was not out of bed much. He wasn't eating and no one was concerned with it until it was close to discharge and he was at risk for malnutrition......then tried to push Ensure. Please do not send your loved ones there!

My mother was in Wesley. I liked that they were very caring, and the food looked very good. The rooms were OK, like hospital rooms, but you could bring your own personal belongings like a TV. They were renovating the whole building at the time. They had a lot of activities like outings, manicures, drawingclasses, birthday parties, and more

Wesley Nursing Home despite its high-minded ideals has failed to live up to some basic standards of care, cleanliness and responsiveness that friends and relatives expect for their loved ones. Indeed the institution has exhibited gross signs of deterioration in recent years such that care is increasingly haphazard and incomplete. While there are a few good nurses, many of the nursing staff are composed of per diem or other floating staff on a theoretically interchangeable basis, don't know the patients they serve and offer woefully inconsistent and untimely care to many in need of assistance. Meanwhile nursing aides, with.some exceptions, are hurried, can be dismissive if not rude to the patients, and on far too frequently an occasion disregard protocol. Nurses are reluctant to discipline or correct nursing aides. It can take over 45 minutes after a patient pressed a call button for help to arrive - an eternity when a patient is in pain, needs bathroom assistance or other immediate needs. some shifts nursing aides fail to show up for work resulting in long delays in care for residents. On the bright side there are activities for residents so inclined, transportation of residents to medical appointments, attention to seasonal holidays and mozt importantly some good employees (both nurses and aides) who makes life easier for some patients and all the difference in the. world. Management needs to spend much greater attention to spreading practices of good employees to average and sub-par employees in order to make Wesley a higher rated institution that practices it's stated ideals.

We are pleased with Wesley Health Care Center. Nothing's perfect, but we find it to be good. We feel safe, and they take them to doctor's appointments. I have tried the food. It is institution food, and dad right now is on soft food. They have an activities director, and they bring music in or play bingo and trivia. They have a social worker who I deal mostly with if I have an issue. They also have a head nurse. Doctors are on call during weekends, but there is not a doctor who stays on weekends, and that?s a little upsetting. I have not found that to be wonderful, but the nurses have been great.

I have a very close family friend at Wesley nursinghome. I would not refer anyone to this nursinghome. My friend has lost 30 pounds. When she arrived at the nursinghome they put her in a diaper. She had never wore these before. The reason they put her in diapers is because they don't have enough staff. She has waited up to 45 minutes to be put on the toliet. On some days she is left in bed at meal time because they don't have enough staff to get her up The nurses are rude and do not care. I can't under how the nystate health department can allow this.