Aristacare At Whiting

I moved my Mother from another facility to Aristocare At Whiting. Unfortunately, she was already on Hospice Care, but moving her was the best decision I made. Her last weeks were spent surrounded by tender and compassionate caregivers who made her feel special. I can not thank the staff and VNA enough for their kindness toward my mother and toward me during my visits. I only wish I had moved her there sooner.

Staff is nasty and does not return phone calls. They do not care about your loved ones here. Do not send them there.

Greetings….. I just wanted to make a few comments about my Mom`s stay at Aristacare in Whiting. Although there`s no place like home I need to say that overall, The Aristacare staff, including the social workers, doctors, nurses, aides, and rehab instructors were all great to my Mom and myself. All were courteous, informative, polite, caring, and never in a rush. Phone calls were answered promptly. When she left, they even made sure that anyone who was in on their shift that day could say good-bye to her. So you can see it was a very positive experience for my Mom. From my Mom and I, we say thank you.

My best friend was sent there after a hospital stay to rehab from surgery. Right from day one and every day after the food was served cold every meal, every day, ( Health Department Violation ). No warming tray carts are anywhere to be found in the building and at times the food would sit outside the room 20-30 minutes or more before being served, and on some rare occasions the food was reheated in the microwave, most times not, which also worsened the quality and temperature. Food choices not desired were constantly ignored and were none the less served day after day. Complaints and concerns to the Chef, Kitchen Staff, and Servers were unheeded or ignored and the phone number of the Dietary Head was withheld to prevent further discussion on the matter. My friend was also not provided a calendar of activities, events and resident council meetings and could get no information from the staff, calls to the administrator went unanswered or ignored. He was also billed for services that are fully covered under Medicare for the first 20 days of a rehab stay. Inspection reports are not readily available to warn of the deficiencies at this facility. DO NOT COME HERE.

I was a resident of Aristacare Whiting for several weeks and was very satisfied with the care. Of course one always encounters a few bad apples but the few were outweighed by the many who gave smiles and daily encouragement. Therapies were consistently good. I would not hesitate to recommend this facility to anyone needing care.

I could not be happier with the care my father received. The staff was extremely attentive and within 24 hours the Executive Director introduced himself to us and even gave us his cellphone number in case there were any issues that needed to be addressed. In addition to the great care, they even offered take in food every week, which gave my dad something to look forward to. Therapy was beyond amazing! The entire staff helped my Dad get back on his feet! I couldn't recommend AristaCare at Whiting more!

My wife spent 35 days here for stroke rehab. PT and OT therapists were great. Speech therapist was pretty useless. Therapy wise a very good. Staffing at the facility was poor. Always waiting when we rang the call bell. Staffers complaining all the time. They tried but failed to accommodate my wife's dietary needs. I did not feel good about this part of her stay.

My father was here for over 2 years. He was a diabetic, and was given 2 desserts each at lunch and dinner-ice cream, cake, sherbet and cookies. They were not sugar free. I would beg them to not give him desserts, but they wouldn't stop. When they moved him upstairs, his blood sugar doubled to 400,..He loved to eat, so would eat whatever they gave him, and was able to eat and drink on his own. He was getting physical therapy at my request about 2 times a week, and was a great checker player, too. But when he was upstairs, he was left in his bed 21 hours a day! He was a voracious eater, and greatly enjoyed visits from family, eating and going outside. Suddenly he was recommended to be denied all water, food and medication. Hospice stepped in to make this happen, and as he lay there with lips parched and bloody with thirst, he was administered morphine so he was unable to beg for water! He died of thirst after 6 long days and nights of unimaginable, slow torment. I would not recommend this place, for man or beast. Thank God we have laws protecting animals, wish we had laws protecting the elderly.