Royal Suites Healthcare & Rehabilitation

Offers Nursing Homes

24 Reviews

214 West Jimmie Leeds Road

Galloway

08205

Royal Suites Healthcare & Rehabilitation

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3.7 24

theresamccarthy 2020-11-29 Difficult to get answers regarding family members. Staff never calls with updates. Doctors never call, even when x-rays are done, family unaware. Had to call administration to get answers. Called dietary regarding need for soft chopped foods for family member, requested call back but to no avail. No update from therapy about her progress. Frustrating to say the least. I am a retired nurse who worked long term care for 16 years and I never treated families this way. When I call I feel like I am bothering them. May have to go further than administration if things don’t change. I am a friend or relative of a current/past resident

5 2 1

Kristine 2020-10-28 My mother is in Royal Suites Healthcare & Rehabilitation. I can't see her until after the 14-day probation period. I chose them because I read the reviews online, and all the reviews were pleasant. She has been in a hospital bed for three to four weeks, so she is relearning how to use all her muscles again. She lost her muscle strength, so that's what they're also helping her with. Some of it is slowly coming back, but not all of it. She also lost her appetite within that timeframe when she was in the hospital, so they gave her medicine to start eating a little bit better. Her appetite is improving, but not really good yet. The facility is very well kept. The nurses are very informative. The staff alone is unbelievable from what I can tell. They tell me how my mom's doing, if she ate a little bit, or if she has an off moment. They'll wheel her down to the nurse's station or in front of the TV. They keep me informed of everything. They go out of their way to give her food for different things that she asks for. They have a therapist or someone who comes to the room and works with her a little bit. I am a friend or relative of a current/past resident

5 5 1

MargaretD 2020-06-04 During my stay at Royal Suites, I have been treated with he utmost care and cooperation of the staff. The rehab was exceptional and I received excellent care. I am/was a resident of this facility

5 5 1

Harry Taylor 2020-02-19 Great service and very friendly atmosphere. I am/was a resident of this facility

5 5 1

Angryattheseassholes 2019-12-03 A day or two after my 89 year-old mother was admitted there, they took her to the orthopedic doc who x-rayed her shoulder. Three weeks later, after we insisted on taking her home, we had another x-ray done by the same doc. Her break was worse. The aides were so rough on her that they made her broken shoulder WORSE. And they were so short handed much of the time while she was there that my 91 year-old father and I had to get her out of bed, into her wheelchair and to the bathroom much of the time because no aide was available. They let her go on constipated far too long, till she was crying with misery. They don't pay enough to attract decent or enough aides. I am a friend or relative of a current/past resident

5 1 1

Galloway 2019-11-20 Had my Walker stolen. They refuse to reimburse me after they said they would. I have been wai 7 weeks for my check of 100 dollars. I also had an aide tell me I was an inconvenience to shower or bathe because I was an hoyer lift. I am/was a resident of this facility

5 1 1

gclavel 2019-06-08 Staff was great. Staff was very polite and very attentive to all resident.. I am/was a resident of this facility

5 5 1

John H N 2019-04-18 It is with pleasure that I write this note to Royal Suite management concerning its staff and facilities. The accommodations here are excellent. The room was pleasant and kept clean at all times. The aides and nurses were very attentive on my behalf. Overall my care was very good. I was astounded at the size and zeal of the staff in PT and OT. I could not have gotten better care, especially Brian and Patty. I would recommend Royal Suites to anyone. I am/was a resident of this facility

5 5 1

NancyAR 2019-02-08 Here are some thoughts on a recent experience (for one week) at Royal Suites Rehabilitation in Jan 2019. The rooms are a comfortable size and laid out in such a way as to give roommates some privacy. That's the good news. Unfortunately, I wouldn't consider the facility to be clean including bedrooms, bathrooms, and hallways. Piles of soiled linens and patients that need bathroom assistance added to the unpleasant odor. My family member who stayed there had consistent challenges getting personal assistance especially when it was needed most. After hearing daily stories, I witnessed it first hand as I too, went to get help and it just wasn't available. The lack of responsiveness could be a result of poor staffing but those that were on staff tended to be more robotic than truly caring or readily attentive. The food that was delivered to patient rooms was cold and barely editable. Cold eggs, cold coffee, cold everything. We had to bring in our own meals for 7 days. I would give the doctors, nurses and therapists 5 out of 10. There was little willingness to follow up on inquiries about changes in medications or patience with patients who are not used to being immobile. In summary, if you have a choice, select another care facility. We moved across the street and the care (in every way) is night and day!! I am a friend or relative of a current/past resident

5 2 1

Chester's Wife 2018-05-16 My husband, Chester, and I cannot thank the folks at Royal Suites Healthcare and Rehabilitation, enough for their kindness and for making us feel so welcome and at home. Their nurses, Sarah, Ray and Sam are terrific. Physical therapists, Ron, Percy and Donna are the best. Dawn and Cindy in guest services, Liz from activities and the aides, Veronica and Lebe were super kind. We will miss seeing all of them. I am a friend or relative of a current/past resident

5 5 1

Michael Lucca 2017-10-21 All services at Royal Suites were excellent. The staff were courteous and kind and the facility is very clean. Excellent overall experience. I am a friend or relative of a current/past resident

5 5 1

SR. 2017-10-20 The entire staff that I dealt with were very courteous and helpful. The food needs improvement. I am/was a resident of this facility

5 4 1

Anonymous M 2017-10-03 People I met at the Royal Suites Healthcare center, were very sociable. Overall, I would say the therapists were very nice to me and to each other - which is also important for running a smooth operation in the OT/PT rooms! This was a "clean" rehab center, from what I witnessed during the time I stayed there. I wouldn't mind staying there again if I had to in the future and would recommend them without hesitation. I am/was a resident of this facility

5 5 1

RexL 2017-09-19 i just want to say I had a good time at the royal suites healthcare center. People were very nice. Nurses, doctors, staff, especially Cindy that runs the whole dining room and just about everything on the second floor. She was so nice and caring that I felt I was home and that she was my big sister. I visited this facility

5 4 1

bd1158 2017-09-15 I would not recommend this facility. My dad was a patient on the Long Term floor and fell 7 times. They are understaffed and not equipped to deal with multiple crises at once. They also lost most of his clothes... I am a friend or relative of a current/past resident

5 1 1

anonymous-p 2017-05-30 I was a patient at this home from beginning of December to the end of February. I opted to return to this rehab because the physical therapy department was great. They taught me to walk again. Cindy in the dining room was a blessing to all she served. I will miss her. i will be back if needed. I am/was a resident of this facility

5 5 1

ronald-e 2017-05-17 Excellent rehab facility for our loved one. We looked at a few other rehabilitation centers in the Galloway area and when we toured Royal Suites, we knew we found the right place. The facility is recently renovated and the staff were all attentive and professional. The rehab was extensive and that was our most important measure, because we wanted to get home as soon as possible. They made it happen. I am a friend or relative of a current/past resident

5 5 1

betsie-runner 2017-05-16 I was extremely happy with the care provided by the Royal Suites Nursing and Rehabilitation center. I found their facility to be extremely clean and the staff extremely competent and caring and compassionate. I would definitely recommend their facility for Rehab in Galloway, NJ I am/was a resident of this facility

5 5 1

Norma M 2017-04-25 I was generally pleased with the Royal Suites and how they addressed the rehab requirements during my stay. Some of the aides were very helpful as well. The facility is well maintained and the rooms are well appointed. I am/was a resident of this facility

5 4 1

dissapointed daughter 2016-11-02 My mother was there its clean but you better go every day to make sure she is taken care of most of the staff are very nice but they are terribly under staffed ! My mother passed away there on a weekend where they are really understaffed I barely knew any of the staff . After wards not one person from this facility called us do send condolences . All about money when your gone you are forgotten ! I am a friend or relative of a current/past resident

5 3 1

Caring Daughter107604950 2016-01-01 For the most part, my mother's stay in Royal Suites Healthcare and Rehabilitation is fine. Nursing is wonderful. There are some wonderful aides and there are also some terrible ones. The rooms are big and spacious. Their dining room is nowhere near a five star dining as opposed to what they have said to me over the phone. The food is not that good. Yes, it is edible but there are days when my mom doesn't like the food. Good thing is that they are trying to improve on it now. They play bingo and sometimes they have karaoke. They also watch movies and sometimes they have nail and hair salon too. They have things for special occasions as well. I just really think that they need to have more aides for the residents. I am a friend or relative of a resident

5 3 1

Caring107359650 2015-06-28 Royal Suites Health Care & Rehabilitation Center was very patient with my sister-in-law. She is a difficult person; she has some emotional or mental issues. She would call the police in the middle of the night; she was on that buzzer constantly. I think they did their best. I’ve heard some pros and cons about this place. They got her into rehab every day; it seemed like the therapy was good. From what I saw, it was clean and bright, but the food was very mediocre. Breakfast wasn’t good at all, but the people were as nice as they could be. It was a lot better than what I had anticipated; there was a beautiful lobby area, and the rooms were cheerful and nicer than regular hospital rooms. I am a friend or relative of a resident

5 4 1

Jennie2010 2015-01-13 No checks and balances as incorrect medications provided. Different responses depending on to whom you speak. No review of medications with family upon entrance. No cell phone service. Very little stimulation for patients. Staff is friendly but seriously overworked and Royal Suites is understaffed. I am a friend or relative of resident

5 2 1

Jacob Smith 2012-09-12 I have never been impressed with Royal Suites as a whole. My grandmother's needs are consistently ignored, sometimes resulting in health issues. In fact, if not for my family's almost daily visits to the facility, I would fear for my grandmother's safety in staying in such a place. The facilities themselves are mediocre at best, and the halls tend to have a foul, unclean odor. The rooms have a cold, hospital look and feel to them, and I feel as though the facility could benefit from a remodeling. The staff at Royal Suites, while generally friendly, seems to lack motivation and comes off as quite lazy. For the amount of money that is paid to Royal Suites on a monthly basis, one would assume that the conditions and overall care given would be top notch. Unfortunately, Royal Suites falls very short of that. Overall, I would not recommend this facility to anyone, and would like the move my grandmother to a different nursing home. I am a friend or relative of a resident

5 2 1

214 West Jimmie Leeds Road, Galloway, NJ 08205

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Royal Suites Healthcare & Rehabilitation (609) 748-9900

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Reviews of Royal Suites Healthcare & Rehabilitation

24 Reviews Write a review

Food

(7 Reviews)

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(10 Reviews)

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(8 Reviews)

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(5 Reviews)

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(6 Reviews)

Nursing Home Reviews for Royal Suites Healthcare & Rehabilitation

November 29, 2020

By theresamccarthy

I am a friend or relative of a current/past resident

Difficult to get answers regarding family members. Staff never calls with updates. Doctors never call, even when x-rays are done, family unaware. Had to call administration to get answers. Called dietary regarding need for soft chopped foods for family member, requested call back but to no avail. No update from therapy about her progress. Frustrating to say the least. I am a retired nurse who worked long term care for 16 years and I never treated families this way. When I call I feel like I am bothering them. May have to go further than administration if things don’t change.

Provider Response

We are sorry that you are having this experience. We would like to further discuss and make things right; please contact us directly.

October 28, 2020

By Kristine

I am a friend or relative of a current/past resident

My mother is in Royal Suites Healthcare & Rehabilitation. I can't see her until after the 14-day probation period. I chose them because I read the reviews online, and all the reviews were pleasant. She has been in a hospital bed for three to four weeks, so she is relearning how to use all her muscles again. She lost her muscle strength, so that's what they're also helping her with. Some of it is slowly coming back, but not all of it. She also lost her appetite within that timeframe when she was in the hospital, so they gave her medicine to start eating a little bit better. Her appetite is improving, but not really good yet. The facility is very well kept. The nurses are very informative. The staff alone is unbelievable from what I can tell. They tell me how my mom's doing, if she ate a little bit, or if she has an off moment. They'll wheel her down to the nurse's station or in front of the TV. They keep me informed of everything. They go out of their way to give her food for different things that she asks for. They have a therapist or someone who comes to the room and works with her a little bit.

Provider Response

Kristine, thank you for sharing your experience. We are so glad that your mother is improving at our facility. We understand how hard the current time is, but we appreciate your understanding as we do everything to keep our residents safe. We appreciate your kind words about our hard-working Royal Suites team. Thank you for choosing Royal Suites Healthcare and Rehabilitation Center.

June 04, 2020

By MargaretD

I am/was a resident of this facility

During my stay at Royal Suites, I have been treated with he utmost care and cooperation of the staff. The rehab was exceptional and I received excellent care.

Provider Response

Margaret, we are so happy that you had a wonderful stay at Royal Suites. We appreciate your kind words about our staff and rehabilitation department. Thank you for sharing your experience at Royal Suites Healthcare & Rehabilitation.

February 19, 2020

By Harry Taylor

I am/was a resident of this facility

Great service and very friendly atmosphere.

Provider Response

Harry, thank you for sharing your experience at Royal Suites Healthcare & Rehabilitation Center. We are glad to hear that you had a pleasant stay. Thank you for leaving a review.

December 03, 2019

By Angryattheseassholes

I am a friend or relative of a current/past resident

A day or two after my 89 year-old mother was admitted there, they took her to the orthopedic doc who x-rayed her shoulder. Three weeks later, after we insisted on taking her home, we had another x-ray done by the same doc. Her break was worse. The aides were so rough on her that they made her broken shoulder WORSE. And they were so short handed much of the time while she was there that my 91 year-old father and I had to get her out of bed, into her wheelchair and to the bathroom much of the time because no aide was available. They let her go on constipated far too long, till she was crying with misery. They don't pay enough to attract decent or enough aides.

Provider Response

We are deeply sorry that you've had a poor experience. While we strive to ensure that your complete satisfaction, we understand that in this case we fell short of that. We are sorry to learn that we didn't meet your expectation and would be grateful for the opportunity to make things right. We ask that you please call us and give us an opportunity to do so.

November 20, 2019

By Galloway

I am/was a resident of this facility

Had my Walker stolen. They refuse to reimburse me after they said they would. I have been wai 7 weeks for my check of 100 dollars. I also had an aide tell me I was an inconvenience to shower or bathe because I was an hoyer lift.

Provider Response

We are sadden to hear that you are not having the best experience. We are very sorry about the delay and inconvenience. We also apologize for the aide. Please give us a call in order to further discuss these issues and to make things right.

June 08, 2019

By gclavel

I am/was a resident of this facility

Staff was great. Staff was very polite and very attentive to all resident..

Provider Response

Thank you so much for your kind review. Your support means the world to us here at Royal Suites.

April 18, 2019

By John H N

I am/was a resident of this facility

It is with pleasure that I write this note to Royal Suite management concerning its staff and facilities. The accommodations here are excellent. The room was pleasant and kept clean at all times. The aides and nurses were very attentive on my behalf. Overall my care was very good. I was astounded at the size and zeal of the staff in PT and OT. I could not have gotten better care, especially Brian and Patty. I would recommend Royal Suites to anyone.

Provider Response

Thank you for your review and recommendation. We love hearing your experiences here at Royal Suites!

February 08, 2019

By NancyAR

I am a friend or relative of a current/past resident

Here are some thoughts on a recent experience (for one week) at Royal Suites Rehabilitation in Jan 2019. The rooms are a comfortable size and laid out in such a way as to give roommates some privacy. That's the good news. Unfortunately, I wouldn't consider the facility to be clean including bedrooms, bathrooms, and hallways. Piles of soiled linens and patients that need bathroom assistance added to the unpleasant odor. My family member who stayed there had consistent challenges getting personal assistance especially when it was needed most. After hearing daily stories, I witnessed it first hand as I too, went to get help and it just wasn't available. The lack of responsiveness could be a result of poor staffing but those that were on staff tended to be more robotic than truly caring or readily attentive. The food that was delivered to patient rooms was cold and barely editable. Cold eggs, cold coffee, cold everything. We had to bring in our own meals for 7 days. I would give the doctors, nurses and therapists 5 out of 10. There was little willingness to follow up on inquiries about changes in medications or patience with patients who are not used to being immobile. In summary, if you have a choice, select another care facility. We moved across the street and the care (in every way) is night and day!!

Provider Response

Nancy, thank you for your review. We apologize your experience doesn't seem to have been as great as it should have. Please reach out to us so we can make it up to you. Thank you for your understanding.

May 16, 2018

By Chester's Wife

I am a friend or relative of a current/past resident

My husband, Chester, and I cannot thank the folks at Royal Suites Healthcare and Rehabilitation, enough for their kindness and for making us feel so welcome and at home. Their nurses, Sarah, Ray and Sam are terrific. Physical therapists, Ron, Percy and Donna are the best. Dawn and Cindy in guest services, Liz from activities and the aides, Veronica and Lebe were super kind. We will miss seeing all of them.

Provider Response

Thank you so much for your kind review of Royal Suites Healthcare and Rehabilitation, we appreciate it!

October 21, 2017

By Michael Lucca

I am a friend or relative of a current/past resident

All services at Royal Suites were excellent. The staff were courteous and kind and the facility is very clean. Excellent overall experience.

October 20, 2017

By SR.

I am/was a resident of this facility

The entire staff that I dealt with were very courteous and helpful. The food needs improvement.

October 03, 2017

By Anonymous M

I am/was a resident of this facility

People I met at the Royal Suites Healthcare center, were very sociable. Overall, I would say the therapists were very nice to me and to each other - which is also important for running a smooth operation in the OT/PT rooms! This was a "clean" rehab center, from what I witnessed during the time I stayed there. I wouldn't mind staying there again if I had to in the future and would recommend them without hesitation.

September 19, 2017

By RexL

I visited this facility

i just want to say I had a good time at the royal suites healthcare center. People were very nice. Nurses, doctors, staff, especially Cindy that runs the whole dining room and just about everything on the second floor. She was so nice and caring that I felt I was home and that she was my big sister.

September 15, 2017

By bd1158

I am a friend or relative of a current/past resident

I would not recommend this facility. My dad was a patient on the Long Term floor and fell 7 times. They are understaffed and not equipped to deal with multiple crises at once. They also lost most of his clothes...

Provider Response

On behalf of our facility, I'm sorry to hear of your experience. Know that we take all reviews to heart and will endeavor to learn and correct. I would invite you to please reach out to me privately so that I could endeavor to make things right for you.

May 30, 2017

By anonymous-p

I am/was a resident of this facility

I was a patient at this home from beginning of December to the end of February. I opted to return to this rehab because the physical therapy department was great. They taught me to walk again. Cindy in the dining room was a blessing to all she served. I will miss her. i will be back if needed.

May 17, 2017

By ronald-e

I am a friend or relative of a current/past resident

Excellent rehab facility for our loved one. We looked at a few other rehabilitation centers in the Galloway area and when we toured Royal Suites, we knew we found the right place. The facility is recently renovated and the staff were all attentive and professional. The rehab was extensive and that was our most important measure, because we wanted to get home as soon as possible. They made it happen.

May 16, 2017

By betsie-runner

I am/was a resident of this facility

I was extremely happy with the care provided by the Royal Suites Nursing and Rehabilitation center. I found their facility to be extremely clean and the staff extremely competent and caring and compassionate. I would definitely recommend their facility for Rehab in Galloway, NJ

April 25, 2017

By Norma M

I am/was a resident of this facility

I was generally pleased with the Royal Suites and how they addressed the rehab requirements during my stay. Some of the aides were very helpful as well. The facility is well maintained and the rooms are well appointed.

November 02, 2016

By dissapointed daughter

I am a friend or relative of a current/past resident

My mother was there its clean but you better go every day to make sure she is taken care of most of the staff are very nice but they are terribly under staffed ! My mother passed away there on a weekend where they are really understaffed I barely knew any of the staff . After wards not one person from this facility called us do send condolences . All about money when your gone you are forgotten !

January 01, 2016

By Caring Daughter107604950

I am a friend or relative of a resident

For the most part, my mother's stay in Royal Suites Healthcare and Rehabilitation is fine. Nursing is wonderful. There are some wonderful aides and there are also some terrible ones. The rooms are big and spacious. Their dining room is nowhere near a five star dining as opposed to what they have said to me over the phone. The food is not that good. Yes, it is edible but there are days when my mom doesn't like the food. Good thing is that they are trying to improve on it now. They play bingo and sometimes they have karaoke. They also watch movies and sometimes they have nail and hair salon too. They have things for special occasions as well. I just really think that they need to have more aides for the residents.

June 28, 2015

By Caring107359650

I am a friend or relative of a resident

Royal Suites Health Care & Rehabilitation Center was very patient with my sister-in-law. She is a difficult person; she has some emotional or mental issues. She would call the police in the middle of the night; she was on that buzzer constantly. I think they did their best. I’ve heard some pros and cons about this place. They got her into rehab every day; it seemed like the therapy was good. From what I saw, it was clean and bright, but the food was very mediocre. Breakfast wasn’t good at all, but the people were as nice as they could be. It was a lot better than what I had anticipated; there was a beautiful lobby area, and the rooms were cheerful and nicer than regular hospital rooms.

January 13, 2015

By Jennie2010

I am a friend or relative of resident

No checks and balances as incorrect medications provided. Different responses depending on to whom you speak. No review of medications with family upon entrance. No cell phone service. Very little stimulation for patients. Staff is friendly but seriously overworked and Royal Suites is understaffed.

September 12, 2012

By Jacob Smith

I am a friend or relative of a resident

I have never been impressed with Royal Suites as a whole. My grandmother's needs are consistently ignored, sometimes resulting in health issues. In fact, if not for my family's almost daily visits to the facility, I would fear for my grandmother's safety in staying in such a place. The facilities themselves are mediocre at best, and the halls tend to have a foul, unclean odor. The rooms have a cold, hospital look and feel to them, and I feel as though the facility could benefit from a remodeling. The staff at Royal Suites, while generally friendly, seems to lack motivation and comes off as quite lazy. For the amount of money that is paid to Royal Suites on a monthly basis, one would assume that the conditions and overall care given would be top notch. Unfortunately, Royal Suites falls very short of that. Overall, I would not recommend this facility to anyone, and would like the move my grandmother to a different nursing home.

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Services and Amenities of Royal Suites Healthcare & Rehabilitation

Costs

All Inclusive Rent

Room and housing options

Companion Suites: We Offer Companion Suites.

Dining options

Dining Room Shared Meals
Room Service For Meals

Features

Beauty Barber Shop
Computer Room
Party Space
Garden And Patio

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Internet Enabled Rooms
Wifi

Health services

Skilled Nursing
Hospice Care
Medication Management
Psychiatric Care
Nurse On Staff: We Have 24 Hour Nurses.

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Lectures Discussions
Wii Sports
Fitness Room
Yoga
Arts And Crafts

Financial guidance

Home Sale Assistance
Va Benefits Consultation

Guest services

Guest Parking
Guests At Mealtime
Overnight Guests

Medicare

Health:
Overall:
Quality:
Staff:
Medicare Provider Number: 315503
Ownership Type: For Profit Corporation
Date Certified: 10/01/2020

General

Resident Capacity: 186
Pets: Small Pets Allowed

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About Royal Suites Healthcare & Rehabilitation

Www.royalsuiteshealthcare.blog

Royal Suites is a comprehensive healthcare center, providing excellence in long-term care and Alzheimer's/dementia care, as well as full range of post-surgical and rehabilitative services, including physical, occupational, and speech therapies. We have helped so many patients who have regained their health, function, and mobility at Royal Suites.

Additionally, Royal Suites offers Respite and Palliative care. If you or someone you love needs rehabilitative or long-term care, Royal Suites is Atlantic County's premier healthcare center!

What Makes Us Special

For people who appreciate the finer things in life, Royal Suites is the healthcare center of choice.

Royal Suites Healthcare & Rehabilitation

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