Royal Suites Healthcare & Rehabilitation

A day or two after my 89 year-old mother was admitted there, they took her to the orthopedic doc who x-rayed her shoulder. Three weeks later, after we insisted on taking her home, we had another x-ray done by the same doc. Her break was worse. The aides were so rough on her that they made her broken shoulder WORSE. And they were so short handed much of the time while she was there that my 91 year-old father and I had to get her out of bed, into her wheelchair and to the bathroom much of the time because no aide was available. They let her go on constipated far too long, till she was crying with misery. They don't pay enough to attract decent or enough aides.

Had my Walker stolen. They refuse to reimburse me after they said they would. I have been wai 7 weeks for my check of 100 dollars. I also had an aide tell me I was an inconvenience to shower or bathe because I was an hoyer lift.

Staff was great. Staff was very polite and very attentive to all resident..

It is with pleasure that I write this note to Royal Suite management concerning its staff and facilities. The accommodations here are excellent. The room was pleasant and kept clean at all times. The aides and nurses were very attentive on my behalf. Overall my care was very good. I was astounded at the size and zeal of the staff in PT and OT. I could not have gotten better care, especially Brian and Patty. I would recommend Royal Suites to anyone.

Here are some thoughts on a recent experience (for one week) at Royal Suites Rehabilitation in Jan 2019. The rooms are a comfortable size and laid out in such a way as to give roommates some privacy. That's the good news. Unfortunately, I wouldn't consider the facility to be clean including bedrooms, bathrooms, and hallways. Piles of soiled linens and patients that need bathroom assistance added to the unpleasant odor. My family member who stayed there had consistent challenges getting personal assistance especially when it was needed most. After hearing daily stories, I witnessed it first hand as I too, went to get help and it just wasn't available. The lack of responsiveness could be a result of poor staffing but those that were on staff tended to be more robotic than truly caring or readily attentive. The food that was delivered to patient rooms was cold and barely editable. Cold eggs, cold coffee, cold everything. We had to bring in our own meals for 7 days. I would give the doctors, nurses and therapists 5 out of 10. There was little willingness to follow up on inquiries about changes in medications or patience with patients who are not used to being immobile. In summary, if you have a choice, select another care facility. We moved across the street and the care (in every way) is night and day!!

My husband, Chester, and I cannot thank the folks at Royal Suites Healthcare and Rehabilitation, enough for their kindness and for making us feel so welcome and at home. Their nurses, Sarah, Ray and Sam are terrific. Physical therapists, Ron, Percy and Donna are the best. Dawn and Cindy in guest services, Liz from activities and the aides, Veronica and Lebe were super kind. We will miss seeing all of them.

All services at Royal Suites were excellent. The staff were courteous and kind and the facility is very clean. Excellent overall experience.

The entire staff that I dealt with were very courteous and helpful. The food needs improvement.