Staff was great. Staff was very polite and very attentive to all resident..
Provider Response
Thank you so much for your kind review. Your support means the world to us here at Royal Suites.
Royal Suites Healthcare & Rehabilitation
Offers Nursing Homes
18 Reviews
214 West Jimmie Leeds Road, Galloway, NJ 08205
Call
(609) 748-9900
Reviews of Royal Suites Healthcare & Rehabilitation
Nursing Home Reviews for Royal Suites Healthcare & Rehabilitation
June 08, 2019
I am/was a resident of this facility
April 18, 2019
I am/was a resident of this facility
It is with pleasure that I write this note to Royal Suite management concerning its staff and facilities. The accommodations here are excellent. The room was pleasant and kept clean at all times. The aides and nurses were very attentive on my behalf. Overall my care was very good. I was astounded at the size and zeal of the staff in PT and OT. I could not have gotten better care, especially Brian and Patty. I would recommend Royal Suites to anyone.
Provider Response
Thank you for your review and recommendation. We love hearing your experiences here at Royal Suites!
February 08, 2019
I am a friend or relative of a current/past resident
Here are some thoughts on a recent experience (for one week) at Royal Suites Rehabilitation in Jan 2019. The rooms are a comfortable size and laid out in such a way as to give roommates some privacy. That's the good news.
Unfortunately, I wouldn't consider the facility to be clean including bedrooms, bathrooms, and hallways. Piles of soiled linens and patients that need bathroom assistance added to the unpleasant odor. My family member who stayed there had consistent challenges getting personal assistance especially when it was needed most. After hearing daily stories, I witnessed it first hand as I too, went to get help and it just wasn't available. The lack of responsiveness could be a result of poor staffing but those that were on staff tended to be more robotic than truly caring or readily attentive.
The food that was delivered to patient rooms was cold and barely editable. Cold eggs, cold coffee, cold everything. We had to bring in our own meals for 7 days.
I would give the doctors, nurses and therapists 5 out of 10. There was little willingness to follow up on inquiries about changes in medications or patience with patients who are not used to being immobile.
In summary, if you have a choice, select another care facility. We moved across the street and the care (in every way) is night and day!!
Provider Response
Nancy, thank you for your review. We apologize your experience doesn't seem to have been as great as it should have. Please reach out to us so we can make it up to you. Thank you for your understanding.
May 16, 2018
I am a friend or relative of a current/past resident
My husband, Chester, and I cannot thank the folks at Royal Suites Healthcare and Rehabilitation, enough for their kindness and for making us feel so welcome and at home. Their nurses, Sarah, Ray and Sam are terrific. Physical therapists, Ron, Percy and Donna are the best. Dawn and Cindy in guest services, Liz from activities and the aides, Veronica and Lebe were super kind. We will miss seeing all of them.
Provider Response
Thank you so much for your kind review of Royal Suites Healthcare and Rehabilitation, we appreciate it!
October 21, 2017
I am a friend or relative of a current/past resident
All services at Royal Suites were excellent. The staff were courteous and kind and the facility is very clean. Excellent overall experience.
October 20, 2017
I am/was a resident of this facility
The entire staff that I dealt with were very courteous and helpful. The food needs improvement.
October 03, 2017
I am/was a resident of this facility
People I met at the Royal Suites Healthcare center, were very sociable. Overall, I would say the therapists were very nice to me and to each other - which is also important for running a smooth operation in the OT/PT rooms! This was a "clean" rehab center, from what I witnessed during the time I stayed there. I wouldn't mind staying there again if I had to in the future and would recommend them without hesitation.
September 19, 2017
I visited this facility
i just want to say I had a good time at the royal suites healthcare center. People were very nice. Nurses, doctors, staff, especially Cindy that runs the whole dining room and just about everything on the second floor. She was so nice and caring that I felt I was home and that she was my big sister.
September 15, 2017
I am a friend or relative of a current/past resident
I would not recommend this facility. My dad was a patient on the Long Term floor and fell 7 times. They are understaffed and not equipped to deal with multiple crises at once. They also lost most of his clothes...
Provider Response
On behalf of our facility, I'm sorry to hear of your experience. Know that we take all reviews to heart and will endeavor to learn and correct. I would invite you to please reach out to me privately so that I could endeavor to make things right for you.
May 30, 2017
I am/was a resident of this facility
I was a patient at this home from beginning of December to the end of February. I opted to return to this rehab because the physical therapy department was great. They taught me to walk again. Cindy in the dining room was a blessing to all she served. I will miss her. i will be back if needed.
May 17, 2017
I am a friend or relative of a current/past resident
Excellent rehab facility for our loved one. We looked at a few other rehabilitation centers in the Galloway area and when we toured Royal Suites, we knew we found the right place. The facility is recently renovated and the staff were all attentive and professional. The rehab was extensive and that was our most important measure, because we wanted to get home as soon as possible. They made it happen.
May 16, 2017
I am/was a resident of this facility
I was extremely happy with the care provided by the Royal Suites Nursing and Rehabilitation center. I found their facility to be extremely clean and the staff extremely competent and caring and compassionate.
I would definitely recommend their facility for Rehab in Galloway, NJ
April 25, 2017
I am/was a resident of this facility
I was generally pleased with the Royal Suites and how they addressed the rehab requirements during my stay. Some of the aides were very helpful as well. The facility is well maintained and the rooms are well appointed.
November 02, 2016
I am a friend or relative of a current/past resident
My mother was there its clean but you better go every day to make sure she is taken care of most of the staff are very nice but they are terribly under staffed ! My mother passed away there on a weekend where they are really understaffed I barely knew any of the staff . After wards not one person from this facility called us do send condolences . All about money when your gone you are forgotten !
January 01, 2016
I am a friend or relative of a resident
For the most part, my mother's stay in Royal Suites Healthcare and Rehabilitation is fine. Nursing is wonderful. There are some wonderful aides and there are also some terrible ones. The rooms are big and spacious. Their dining room is nowhere near a five star dining as opposed to what they have said to me over the phone. The food is not that good. Yes, it is edible but there are days when my mom doesn't like the food. Good thing is that they are trying to improve on it now. They play bingo and sometimes they have karaoke. They also watch movies and sometimes they have nail and hair salon too. They have things for special occasions as well. I just really think that they need to have more aides for the residents.
June 28, 2015
I am a friend or relative of a resident
Royal Suites Health Care & Rehabilitation Center was very patient with my sister-in-law. She is a difficult person; she has some emotional or mental issues. She would call the police in the middle of the night; she was on that buzzer constantly. I think they did their best.
I’ve heard some pros and cons about this place. They got her into rehab every day; it seemed like the therapy was good. From what I saw, it was clean and bright, but the food was very mediocre. Breakfast wasn’t good at all, but the people were as nice as they could be. It was a lot better than what I had anticipated; there was a beautiful lobby area, and the rooms were cheerful and nicer than regular hospital rooms.
January 13, 2015
I am a friend or relative of resident
No checks and balances as incorrect medications provided. Different responses depending on to whom you speak. No review of medications with family upon entrance. No cell phone service. Very little stimulation for patients. Staff is friendly but seriously overworked and Royal Suites is understaffed.
September 12, 2012
I am a friend or relative of a resident
I have never been impressed with Royal Suites as a whole. My grandmother's needs are consistently ignored, sometimes resulting in health issues. In fact, if not for my family's almost daily visits to the facility, I would fear for my grandmother's safety in staying in such a place. The facilities themselves are mediocre at best, and the halls tend to have a foul, unclean odor. The rooms have a cold, hospital look and feel to them, and I feel as though the facility could benefit from a remodeling. The staff at Royal Suites, while generally friendly, seems to lack motivation and comes off as quite lazy. For the amount of money that is paid to Royal Suites on a monthly basis, one would assume that the conditions and overall care given would be top notch. Unfortunately, Royal Suites falls very short of that. Overall, I would not recommend this facility to anyone, and would like the move my grandmother to a different nursing home.
Services and Amenities of Royal Suites Healthcare & Rehabilitation
Costs
- All Inclusive Rent
Room and housing options
- Companion Suites: We Offer Companion Suites.
Dining options
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Computer Room
- Party Space
- Garden And Patio
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Internet Enabled Rooms
- Wifi
Health services
- Skilled Nursing
- Hospice Care
- Medication Management
- Psychiatric Care
- Nurse On Staff: We Have 24 Hour Nurses.
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Wii Sports
- Fitness Room
- Yoga
- Arts And Crafts
Financial guidance
- Home Sale Assistance
- Va Benefits Consultation
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 315503
- Ownership Type: For Profit Corporation
- Date Certified: 08/01/2019
General
- Resident Capacity: 186
- Pets: Small Pets Allowed
About Royal Suites Healthcare & Rehabilitation
Www.royalsuiteshealthcare.blog
Royal Suites is a comprehensive healthcare center, providing excellence in long-term care and Alzheimer's/dementia care, as well as full range of post-surgical and rehabilitative services, including physical, occupational, and speech therapies. We have helped so many patients who have regained their health, function, and mobility at Royal Suites.
Additionally, Royal Suites offers Respite and Palliative care. If you or someone you love needs rehabilitative or long-term care, Royal Suites is Atlantic County's premier healthcare center!
What Makes Us Special
For people who appreciate the finer things in life, Royal Suites is the healthcare center of choice.
