Royal Suites Healthcare & Rehabilitation

Here are some thoughts on a recent experience (for one week) at Royal Suites Rehabilitation in Jan 2019. The rooms are a comfortable size and laid out in such a way as to give roommates some privacy. That's the good news. Unfortunately, I wouldn't consider the facility to be clean including bedrooms, bathrooms, and hallways. Piles of soiled linens and patients that need bathroom assistance added to the unpleasant odor. My family member who stayed there had consistent challenges getting personal assistance especially when it was needed most. After hearing daily stories, I witnessed it first hand as I too, went to get help and it just wasn't available. The lack of responsiveness could be a result of poor staffing but those that were on staff tended to be more robotic than truly caring or readily attentive. The food that was delivered to patient rooms was cold and barely editable. Cold eggs, cold coffee, cold everything. We had to bring in our own meals for 7 days. I would give the doctors, nurses and therapists 5 out of 10. There was little willingness to follow up on inquiries about changes in medications or patience with patients who are not used to being immobile. In summary, if you have a choice, select another care facility. We moved across the street and the care (in every way) is night and day!!

My husband, Chester, and I cannot thank the folks at Royal Suites Healthcare and Rehabilitation, enough for their kindness and for making us feel so welcome and at home. Their nurses, Sarah, Ray and Sam are terrific. Physical therapists, Ron, Percy and Donna are the best. Dawn and Cindy in guest services, Liz from activities and the aides, Veronica and Lebe were super kind. We will miss seeing all of them.

All services at Royal Suites were excellent. The staff were courteous and kind and the facility is very clean. Excellent overall experience.

The entire staff that I dealt with were very courteous and helpful. The food needs improvement.

People I met at the Royal Suites Healthcare center, were very sociable. Overall, I would say the therapists were very nice to me and to each other - which is also important for running a smooth operation in the OT/PT rooms! This was a "clean" rehab center, from what I witnessed during the time I stayed there. I wouldn't mind staying there again if I had to in the future and would recommend them without hesitation.

i just want to say I had a good time at the royal suites healthcare center. People were very nice. Nurses, doctors, staff, especially Cindy that runs the whole dining room and just about everything on the second floor. She was so nice and caring that I felt I was home and that she was my big sister.

I would not recommend this facility. My dad was a patient on the Long Term floor and fell 7 times. They are understaffed and not equipped to deal with multiple crises at once. They also lost most of his clothes...

I was a patient at this home from beginning of December to the end of February. I opted to return to this rehab because the physical therapy department was great. They taught me to walk again. Cindy in the dining room was a blessing to all she served. I will miss her. i will be back if needed.