The Chateau at Gardnerville

Nexttimekmf

Once you are a resident, prepare for price increases and reduced quality of everything. Just in the last year, price to stay here went up about 30%! Food quality dropped off dramatically as well as care. Facility regularly changes ownership and the first thing the new owner does is jack up rates and cut costs to get their investment back, off the backs of the residents.

Sean

My sister is at The Chateau at Gardnerville in memory care. They have a very caring staff. They spend a lot of time with their residents, and it's a nice facility. I ate there when she was in assisted living, and it was OK. Some were very good, and some were a little bland. They have to cater to older people who really can't deal with spices or flavorings. I saw them participate in things like balloon volleyball, and I had seen them drawing and coloring. They have organized activities. Activities seem to be well structured, and there's always a staff who joins in to guide them and help them to get activities pretty well done at the facility. In terms of value for money, everything is so expensive now, and the level where my sister's is at right now is very intensive, so it's really expensive.

Lynda

The Chateau at Gardnerville is beautiful. It's a nice place. Mom is in a one-bedroom apartment with a balcony that overlooks a courtyard, and it is really pretty. They had it repainted and the carpets cleaned. If the previous resident had occupied the room for a long time, they would replace the carpets. The staff is very conscientious. The lady at the front desk is very friendly and nice. She just reminds you to have your temperature checked and your mask is worn. One time, I had to get a cart to get some stuff in from the car for my mother, but I forgot to wear my mask. She wouldn't let me in, but she was nice about it. She was the one who went in and got me a cart. Everything there is lovely. They have live music once a week, tours, exercise classes, and movies. Twice a week, they play bingo, which mom likes. She also loves all the entertaining music that they provide. They have a big courtyard that has a big gazebo, so when weather permits, they have the music out there. Although sometimes, some of their arts and crafts activities don't seem to be geared toward people that are fit to participate. Mom seems to be doing OK, but sometimes she complains about the meals.

hwmiller

Their memory care staff did not inform me that my mother had stopped eating and drinking until 3 days had passed. She had also had 3 more falls I was not informed about. My mother was on hospice care and I should have been allowed to visit. By the time I was allowed to see my mother, she was incoherent and writhing in pain. My father required further assistance that he frequently did not receive. When he started hospice care, the director tried to deny my visits, and spoke to him about moving to memory care behind my back. It took an intervention from hospice for me to be allowed to visit. The rest of the staff seems caring and pleasant, but I wouldn't trust the director to care for my plants.

Reviewer#DT0207

My husband will be moving into The Chateau at Gardnerville. It was clean, well-kept, and the people were kind. The tour was very complete, she took care of everything. The place is close enough to me. It was all good. They had hair care, pedicures, and manicures; it's complete with everything. It felt homey, they were taking care of people.

Charmain

My mom moved into The Chateau at Gardnerville. They've been great. They've been jumping through hoops for us. So they're good. The staff is very kind, very good and the facility itself is very, very nice. It was very clean and I have had no problems. They were supposed to have her in assisted living, but after her second reevaluation, they thought it would be best if she was in memory care. But the apartments are beautiful. They have great views of the Sierra. It's just a nice facility. It's in a non-congested area, so it's a lot quieter. I would recommend them to anyone. My mom is pretty picky, and she said the food is good. In memory care, they take them on outings, and I know they do that on assisted care as well. I know that they have movie nights, and they play cards, they have an exercise class, and they have a yoga class. It sounds like they offer a pretty good range of activities. It's just that my mom can't participate in them. They're a little bit more expensive than some, but the value is worth it.