Castlewoods Place

Heritage House was particularly nice. The staff is very friendly and very professional. They were the ones who would use my mother's insurance and told me what I needed. I needed an advocate, and I need a doctor that will identify her needs and see if they are in compliance with her long term care. They are termed as an assisted living, but they do have nursing care, and that is what I particularly wanted. I needed a place that has 24 hour nursing on staff. They also have a physician on staff, but not 24 hours. They have a full service, and it is a very nice place. They are pricier than most places, but I think that what they offer justifies it. They had very good food. They invited us for a lunch, and it was incredibly good. They have a tiered program so that you can get help for your parents as needed. In other words, they determine level 1, level 2, or level 3. I appreciated their basic care that they gave, which would be monitoring medications, making sure they are at meals, and checking on their whereabouts. Other things such as bathing and things that might that have a progressive need can be purchased as needed, and I like that idea.

I visited Emeritus at Heritage House. I liked the people. The dining area is fine and adequate. I didn't really look at the menu though. The rooms are spacious, and it is carpeted. It has its own bathroom, and you have a kitchenette area. It is in a good location, and I felt the residents will be safe there. The staff is very friendly.

If I could give negative stars, I would! My mother was in this facility for 9 months and ended up in the ER 4 times and I was called in the middle of the night to 'come get her' twice! They were not trained (self admittedly) to redirect her as needed. She has Alzheimers and must be redirected...it is part of the disease! If they are a memory care facility, shouldn't they be able to care for people with Alzheimers? Do not put your loved one here!!

We chose Heritage House (Emeritus) because of good recommendations. The rooms are very roomy. I like the professionalism of the staff. They are very positive, experienced, and caring. I ate there, and the food is good. They have lots of good activities like bingo, movie time, trivia, and game time, and other good, stimulating activities.

The environment of Emeritus at Heritage House seemed pleasant and clean. However, I didn’t go on a tour. I just basically talked with one of the representatives in the office. He gave me all the information that I needed. He gave me the cost and explained the procedure for respite care. However, I really don't know if they were helpful, but somehow I didn't get the feeling of being encouraged to pursue an application there because they referred me to the other Emeritus.

I had been to Emeritus. The place was fine and it seemed to be clean. It was very pleasant and set up nicely. It seemed to be homey like you would want it to be. The ones I had been in contact with were very personable, friendly and helpful.

I'm taking my mom out of Emeritus at Heritage House because they are over charging and not delivering the care that she needs. Since Emeritus took over, they don't deliver that care. They just kept raising the bill. Mom has been there for five years, but since Emeritus took over it went downhill. Everything is substandard. They don't clean her room properly. They live in filth. Their stuff is smeared on the walls, on her toilet, on her chair, on her bed. I am hoping that they do better.

We've looked at 3 places to move my mother into, but we still haven't made a decision as to where we are actually going to move her. We visited Emeritus at Heritage House, but it was on a Sunday afternoon. We didn't get to look at any rooms or discover anything about their activities because there wasn't anybody to give us a tour. We just walked around and looked at the general area. It was a nice facility and the nicest of the 3 in terms of facilities and amenities.