Cottagewood Senior Community

Ms. Rochester

My father has moved into Cottagewood Senior Community. So far, they are attending to his needs. They're trying to learn his behaviors and stuff. So far, it's going well. There's ample staff, instead at some places that we've been to where they have hardly any staff. They have shared rooms. My father has a private room, but it is like a studio. He doesn't have a kitchen or anything in there. It's like a bedroom with a bathroom off of it. His room doesn't have a shower, but there are two showers for the whole cottage. They have a courtyard, two dining rooms, a conference room, and four different areas where the residents can sit and watch TV or do puzzles or whatever they want. They have a lot of different areas to get away from each other if they want to, but they also have areas where they can be there as well. However, I don't like the layout because it's too busy for me.

Daphne

We've chosen Cottagewood Senior Community for my mother. I like the way they've got it laid out. They have multiple cottages, and the main area or the common group area is kind of all in the middle. And then they have the little apartments off of the outside or around that. She's currently in The Haven, which is the one for dementia patients who might have some issues. She got Covid for the third time and they've been dealing with that very well. They are set up better and everything seems to be going well. They are more one-on-one care. I don't know exactly what the ratio is, but it seems to be working out better for my mom. The staff has been very good with her and at keeping me up to date on what's going on. I've been there for dinner a couple of times. The food that I had was fine. It was good. They have entertainment that comes in occasionally. I've walked in before and one of the staff has been reading them stories, like one of the Chicken Soup for the Soul books. I've seen them doing puzzles and they seem to have quite a few activities, which seems to work well. I know they're having an open house for Christmas.

NoFlippenWay

Horrible experience. Our loved one was there for about 11 days. It was $8600 per month for a room with a bed, a toilet, and a closet. The CNA’s/PCA’s were awesome but severely understaffed and way too much going on with the patients for them to be able to take proper care of any resident. Stuff got stolen from the room and could not be found. There were ZERO activities and ZERO direct care for our loved one. The food was OK and plenty of it. If you expect anything other than a room and a toilet….. RUN and Keep on running…..

Provider Response

ReviewerFY#0202a

Cottagewood in Rochester accepted my mother-in-law with her dementia. She's been there for a couple of weeks now, and so far, it's been very good, and it seems very clean. We haven't been able to go in very much yet because of COVID-19, and there's a 2-week time before we can visit her. Every information, if anything happens to her, they listen to our concerns. Her room is very comfortable and very clean. She is quite unresponsive since she's been there because of different medications, so she hasn't been able to participate in any activities. I know that they have different activities though. They do Bingo and play cards and things like that.

Scott

My dad is currently at Cottagewood Senior Communities. He moved in 2 to 3 weeks ago. He is still very confused because he has been diagnosed with severe dementia, but they're doing a good job in my opinion. I've talked to the people there, and they say he's eating pretty decently. They do not have a kitchen in the room, and they have kind of a community bathroom. I'm not allowed to go to the facility yet, so I can't really be specific. They prefer that he doesn't have a TV, and they don't have any place for him to cook his own meals, because they would prefer to have people get out in the common areas and kind of mingle with other people. We've been very happy with them, and the people out there are very positive. The communication I've had has been very good. We've been very impressed with the people that we've interacted with.

Darlene

My husband has moved into Cottagewood Senior Communities. We have had friends and relatives that have lived there or are living there. They have an excellent system there with people living in cottages, and the people are very nice. Everything is very handy because you can drive right up to it. Everything is ground level. They have good care there. He has been moved from a larger cottage where there were more people. He was in quarantine for 14 days, and they had to keep him in this one area in cottage 7. Now, he's been able to go into cottage 3 and that's a little bit smaller as far as residents are concerned. It's more on the same level of his cognition. He hasn't completely dissipated yet, and he is still able to do a lot of things for himself. It's so much nicer than being in one of those big complexes because everything is on ground level. I could drive right up to the backdoor where he is. It's so handy. We haven't been there that long, but I have friends that have had loved ones there with Alzheimer's. He always said they were very good to him. The staff members are good. When I call, they bring the phone right to him and I could get in touch with him right away. He's allowed to come out of his room and walk around. They have a nice all-season porch in the back. They have a beautiful courtyard that he can go out and walk around, and I've gone out there with him a couple of times. It's very nice out there, and it's quiet. They have dining areas where they have tables and there's usually seating for about eight at a table. You have to schedule visits 24 hours in advance and you can come in and visit them for a couple of hours in their room. He says the food is good. They will have more activities as some of the COVID rules and regulations are relaxed more. They're having bingo several times. Periodically, they have people come in and play music for them, and they have bus trips every so often. They take a whole cottage full of people that can travel on a scenic ride. They're starting to resume more than what they did a month or two ago. The price is pretty standard for a private room in a facility.