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StoryPoint Prospect

6901 Carslaw Court, Prospect, KY 40059

(855) 798-2040

Verified Partner

4.0

(12 reviews)

Offers Assisted Living and Memory Care

Photos of StoryPoint Prospect

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Costs for StoryPoint Prospect in Prospect, Kentucky

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,050

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$5,250

Starting Price

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Reviews of StoryPoint Prospect in Prospect, Kentucky

4.0

(12 reviews)

  • Facility

    4.6

  • Staff

    3.9

  • Food

    4.0

  • Activities

    4.2

  • Value

    4.0

Hipster

5

February 23, 2024

I am/was a resident of this facility

I stayed here after a hip replacement. I am 90 years old, 91 in March. The facility is top notch. The food is amazing. I was surprised by how many activities were available for us residents. The services they provide went above and beyond my expectations. It is very open and clean but still has a comfortable feel. At first, I thought the staff was looking at their phones a little too much and then I learned their healthcare system runs through the phones. They receive detailed information regarding residents and other issues in real time. This explains why the staff is so exceptional at accommodating each resident's individual needs. So friendly and attentive. I absolutely recommend this facility and would stay here again. Job well done.

Provider Response

Hello, Thank you for your review! We have an amazing team that works hard to provide these great experience's for our residents. We are glad to have had you stay with us while you recovered!

Old and getting older

5

February 16, 2024

I am a friend or relative of a current/past resident

I visited a friend, staff greeted me as I entered the building. I had the pronate lunch and the food was amazing. My friend stated she received excellent care and is very happy. Wished she had made the move sooner.

Queen Road Warrior

5

February 5, 2024

I am a friend or relative of a current/past resident

This facility is amazing. It offers high quality care with accompanying quality food, entertainment, and individualized care!! So warm and inviting with an extremely open floor plan and attentive, friendly, educated and caring staff! Glad we found this place for my mother-in-law! Answer to a prayer.

Provider Response

Hello, Thank you for your review! We love hearing that you are finding our community warm and inviting and the team to be attentive and educated! This is important to us as we are dedicated to providing a great experience for our residents and their families. Thank you!

Jane

5

February 3, 2024

I am a friend or relative of a current/past resident

The personal care area is really nice with great room options. The common areas are really well decorated and maintained. The dining room is nice with good food and friendly staff. The team cares about the tenants and treats like family. The memory care area is a good size. Lastly the cost was one of the best values for Oldham County and East End Louisville that I found when selecting home for my mom. Recommend this plan as not too big and just right size to help personalize your experience and care.

Provider Response

Hi Jane, Thank you for your review!

Caroline Smith

1

January 19, 2024

I am a friend or relative of a current/past resident

The rooms are relatively spacious, but you'll likely need to clean it yourself as housekeeping is hit or miss. I have several pictures of things like vomit on the floor, two separate times that urine samples were left out for an unspecified amount of time. And the bathroom, yikes, have had to clean that myself several times as well. Food - definite improvement over time! But, they serve soda with every single meal. It is served family style and some residents cannot cut their food, so they do the best they can eating. But overall, one thing that has improved, is the quality of the food. Interaction with staff - well, if you can find them! Some are very good. Most are not. I have several pictures of staff sleeping. I have heard on numerous occasions, the staff yelling at residents in memory care because they won't do what they want them to do. It is shocking. Several weeks ago, both memory care doors were alarming for well over 8 minutes with no one on the unit to stop the alarm. I watched and caught another memory care resident leaving the unit and brought him back in. I have video of this. The memory care unit is locked and you have to ring a bell. I often wait well over 5 minutes for someone to let me in. I think the record was around 15 minutes, despite ringing several times. I found a nurse and she let me in. If you're looking for consistent enrichment for your memory care family, this is not the place. I have found that they are on their phones and actually seem quite bothered to be there. They complain loudly to each other about their schedules, using profanity and in front of family and residents. I would venture to guess that the staff in memory care is not trained in working with dementia patients. My dad eloped and was found by a stranger on the side of the road. We were not notified by StoryPoint. They didn't know he was gone until he was brought back. The only reason we found out is because the person who found him called the number we wrote on his airtags. We did not receive the message until the following morning. From a stranger. Not one person from SP called to let us know that he had gotten out of the building. I found a new place for my dad to live and I've never been so relieved. I was waiting to submit this review so he didn't receive any blowback. StoryPoint prospect has somehow kept my dad alive for the past year or so, but that's about it. I can't wait to move him and will tell anyone listening to not send your loved one to this community.

Provider Response

Hi Caroline, Thank you for providing this feedback. We apologize for your experience and understand your frustrations. We are disappointed to know that your experience did not match our community standards. We would like to connect with you directly to learn more about your experience and discuss the opportunities we have to improve. Please call the community and ask to be put in contact with the Regional Executive Director. Thank you.

RCDunlap

4

October 15, 2023

I am a friend or relative of a current/past resident

Great, clean facility! My relative has lived in the assisted living section for over a year and feels safe and comfortable. The 1 bedroom floor plan are very spacious and easy to move around a walker. The staff are friendly and willing to help.

Provider Response

Hello, We love hearing that your loved one feels safe and comfortable at our community. Thank you for your review!

TBG

4

October 15, 2023

I am a friend or relative of a current/past resident

Having to move a loved one into assisted living is never easy, and it is by no means the end of all responsibility for the family in terms of their continued care and engagement of their family resident. Knowing this, I continue to be a very present and active part of mom’s life. Overall we are satisfied with her experience to date. It is not easy, but StoryPoint has been a helpful partner to me in making this work.

Provider Response

Hello, We understand the challenges that come with transition into assisted living, and we always strive to provide the best experience for our residents. We love hearing that you are finding this to be satisfactory! Thank you for your review.

drwhitr

4

April 12, 2023

I am a friend or relative of a current/past resident

Nice clean rooms. Quick updates regarding resident’s health. Plenty of activities. A very caring staff.

Lindsay.hynes

1

August 27, 2022

I am a friend or relative of a current/past resident

If you value your loved one’s well being at all, do not send them to Story Point. To be clear, this is a gorgeous facility, and Deb has a wonderful sales pitch that makes it sound like your loved one will be well cared for, stimulated with activities, and most of all safe. We first moved my grandmother in back in February. The issues started after a couple weeks, with Eduardo on second shift saying she required too much attention. She was working with PT and OT on safely walking and getting up and down herself. We made a few complaints about her not getting bathed regularly, and then after a few more weeks were told we either needed to start paying 2K more a month or move her to their new memory care unit. Another sales job by Deb, we were told there was a 4-1 patient/aide ratio, the staff was trained to assist her better, and they would make sure she participated in more activities to keep her mind sharp. Shortly after moving her to memory care, PT didn’t want to treat her anymore because she “wasn’t retaining what they taught her”. This, coupled with our further complaints that her basic hygiene wasn’t being taken care of, the facility recommended we call in hospice. Hospice denied her because she was too healthy for their services. At this point, Story Point discharged her from all therapies in an effort to get Medicare to cover hospice services, so hospice could take care of her hygiene needs. For four weeks, she received no therapies, which did cause her to deteriorate enough that hospice ended up accepting her. Shortly after this, the director of the facility called and said we needed to look for somewhere else for her to stay. We finally got her out of the facility, so I feel comfortable leaving this review. My grandma was mishandled by aides who didn’t know how to appropriately transfer her. She was left in bed on a routine basis in soiled sheets, and upon getting up did not have her bathroom needs attended to. I’ve watched aides grab her by the hands and pull up this 91 year old woman with all their body weight. I’ve watched them give her a sponge bath on the toilet instead of taking her to the shower. We’ve asked for aides to help her to the bathroom and been told no. We’ve pulled the emergency cord for help in the bathroom and no one ever came. I, personally, have spent 6-7 hour stretches with her as a means of monitoring her care, and no aides have ever come to check on her. She’s not taken to activities and is routinely left in a transport chair in her room alone for hours on end. She deteriorated mentally and physically during her time at this facility. I cannot stress enough how apathetic the aides are toward the well being of their residents. I’ve worked retail jobs in high school that required more training than it takes to be a glorified babysitter at this facility. These people are not to be trusted and if this review saves one person from going through the same thing my grandma and family have been through, I will have made some good out of this horrendous situation.

Provider Response

Hello Lindsay, We have consulted our team about your feedback and have found that we have been working with our resident's POA to resolve any issues that may still exist. We encourage you to connect with her or with us directly to ensure that your concerns are also addressed. To do so, please call us and ask to speak with our Wellness Administrator, Terica Campbell. Thank you.

Allen Family

5

December 14, 2021

I am a friend or relative of a current/past resident

Story Point was so informative and clear on exactly what to expect. I couldn’t have had a better experience.

CSimmons89

5

December 12, 2021

I am a friend or relative of a current/past resident

Thankful for this caring community. My father was apprehensive at first, but now is living his best life thanks to the amazing activity programs, 5-star dining, & quality wellness care!

June

4

October 23, 2019

I am a friend or relative of a current/past resident

Our experience with Exceptional Senior Living has been good. My father's room is very nice. They're very helpful, and it's a very nice place. They help him with bathing and activities. We've had no problems. He likes the food.

What you can do with Caring

  • Search the Caring database

    Quickly search the largest online senior living and senior care directory

  • Read reviews and expert guidance

    Read our authentic consumer reviews and content by experts

  • Speak to a Family Advisor for free

    Guided, expert advice to find the best community or agency for you

  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

Costs for StoryPoint Prospect in Prospect, Kentucky

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,050

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$5,250

Starting Price

Services and Amenities of StoryPoint Prospect in Prospect, Kentucky

Licenses

  • State Licenses: 101278

About StoryPoint Prospect in Prospect, Kentucky

Welcome to StoryPoint Prospect! This isn’t just a place to reside — it’s a place where our community members truly shine, and we are glad to share this experience with them. Our various senior living options include personal care, respite care, and memory care. Throughout each service level, we strive to make every moment of every day something special. We know it’s the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. StoryPoint Prospect is a place where residents can truly Shine. Everyday.

Personal Care

Personal Care provides 24-hour support in a licensed community setting. Services include medication administration, appointment coordination, assistance with daily activities and more.

Respite Care

Our respite program is designed to provide comprehensive support for those who are in need of temporary care. We also offer spacious apartments and access to our community’s services and amenities.

Memory Care

Designed for those with dementia or other memory impairments, memory care provides services in a licensed environment by specially trained professionals.

Community Amenities:

• Chef-prepared meals • Salon and spa • Putting green • Movie theater • Library • Fitness center • Housekeeping and laundry services • Apartments with private patios • Outdoor patios and garden areas • Household maintenance • Shuttle services • Pet care • And more

Map of StoryPoint Prospect

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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