My relative stayed in this facility for rehabilitation after her second surgery. I will add to this list of unsatisfactory reviews of Kingsbrook. To say the least, the service was horrible and I would not recommend it to anybody. DO NOT SEND A RELATIVE HERE. IF THERE IS NO OTHER CHOICE, MAKE SURE A FRIEND OR RELATIVE IS ATTENDING TO THEM AT ALL TIMES.
I felt bad that a lot of the patients on the same floor as my relative were much older and likely getting the same poor treatment. Their conditions seemed much worse and I cringe at the thought of how they were treated.
The problems I had were as follows:
As previous posters have mentioned, the staff did a poor job of attending to the patients. One time, for example, my relative needed a medication at night. It took them two hours after repeated calls to finally get that to my relative. They also failed to respond to a call for help in the restroom once - my relative had a hard time walking which made that a dangerous situation.
Some of the staff was rude in addition to being unattentive. For example, one of the staff (as usual) ran late with the medication. When we brought up the medication being so late, the staff member gave a rude response.
A stomach virus went around the area where my relative stayed. We asked for immodium, but they said that it wouldn't be needed and the virus would go away on its own. Given that they were health care professionals, we trusted their advice. Needless to say, my relative's condition does not improve after a couple days. After arriving home and taking a dose of immodium (we took advice from an RN we knew) it went away within a half day.
I would avoid this place if at all possible. It's one thing when a business has a rude, unattentive staff as is seen in some places, but it is dangerous when it happens in a health care facility. I have friends who are nurses and when we described the scenario of this place to them, they recommended that my relative leave the facility and to not be nice about it. That's a short part of the experience we had, but we left the facility after three days. The nurse in charge mentioned that another patient was disgruntled and leaving the facility for the same reasons. I rate this facility a 1 star out of 5 and I would give it less if I could.