Harbor House Memory Care

Poorly maintained, staff does not communicate well between each other, the activities are not done as you are lead to believe and the director has zero integrity. My loved one couldn’t have had a worse experience. Just awful. This place should be shut down. Terribly run. Stay away!

My mom is now at The Harbor House. The care they're offering is good if not better than some of the others. Also, their fee structure was more conducive to us. The staff members are caring and attentive. If there is anything wrong, they'll call me. They have 14 patients per building, and I have never seen less than a nurse and three caregivers. The ratio is great.

My mom was in a big, fancy, expensive nursing home where she was neglected, fell down in the bathroom with no one helping her, and had half of her stuff taken by either the residents or the staff - we still aren't sure. Caring.com put Harbor House in touch with me and from the moment I spoke with Savannah, the executive director, I knew this place was special. Savannah actually did the assessment at the big, fancy, expensive nursing home and confirmed what I already suspected. We moved her out of there and Savannah actually drove out there and helped me move her stuff and my mom (I was visiting mom out of town). Over the next few days, I got a very up-close look at Harbor House and how the staff interacts with their residents. I popped in at unexpected times and walked through the adjacent buildings. I never saw a deviation from the excellence of care I saw the first time - not even once. I never saw residents mistreated or spoken to condescendingly, like I did at the other place. The caregivers are amazing women. Sam, Becky, Brittany, are really hands on nurses. Sam spent tons of time with me, discussing my mother's medications. The doctors call you and I spoke with Dr. Ernst about my mom for an hour! I couldn't even get the doctor at the big, fancy place to return my call! The place is small and it's warm and cozy - like a previous commenter said, it's not like an institution at all. It's like a home. My mom has an adorable sunny, private room with her own bathroom. She's always got someone there to help her. All I can say about this place except is that it's exceptional. I have learned that big, fancy nursing homes are usually understaffed and can't manage the needs of their patients. This place CARES for their patients. I don't need crystal chandeliers and big lobbies. I need individualized care with people who treat the elderly like the human beings they are. Harbor House does this. The owner of this facility needs to be very proud of his staff and his philosophies. I hope they never change. Amazing place.

My husband is at Harbor House. It is a smaller unit. There are little cottages, and each one has 16 people in it, so it becomes a more personal experience than a hospital setting. The staff and the services are not as good as those in the other facility, but for the stage that my husband is in right now, they are efficient. The place is very clean. The food is very good.