Pacific Heights Transitional Care Center

Laurel1920

Pacific Heights Transitional Care Facility must be one of the worst “skilled” nursing facilities in the city. I have been a patient here for multiple years. For my entire stay, I have been in multiple rooms with extremely loud, screaming dementia patients. Try sleeping wearing expensive noise cancelling headphones that can’t keep out the screeching. Now, imagine trying to recover to get out of here while unable to get a decent night’s sleep. Food is disgusting & even looks & smells awful. I was nauseous everyday until I started using various outside & expensive food options. They don’t care about the patients here. I constantly hear how bad the quality of the food is. For the 1st 4 months my hair wasn’t brushed or washed not were my teeth brushed or was I even offered a toothbrush. Because of more negligence, I have paid out of pocket thousands of dollars to have teeth extracted. The vile food is included so don’t expect a discount for not eating it. Complaints are rarely taken seriously. If you or a family member or friend needs a SNF, please do your research & avoid this place like the plague. They are constantly understaffed & working as a CNA or nurse are hard work. Staff suffers and so do patients.

D.

Pacific Heights Transitional Care Center is clean and the staff seems very professional. My sister moved there and it's very close to my house, which is one of the reasons why I like it. It has its drawbacks, but I am beginning to think that this is probably what most facilities and most reputable facilities are.

BarDom

Overall stay exceeded expectations. My wife got excellent personal care every day which was very consistent in personal hygiene, medications and therapy. My wife's stay was very comfortable and accommodating and although she has a major femur fracture the overall atmosphere made it possible for a very relaxing stay and progress to an extent where she could be comfortable to go home feeling confident that she can recover in the nearest future. There are particular staff who from the get go provided support and helped us make the right decisions these staff members include Rich and Rena from Social Services and special thanks to a charge nurse on the 2nd floor-TJ and CNA-Merlita. The entire management and staff should receive recognition for my wife's stay. I would recommend Pacific Heights to family and friends because the personalized care and attention I have seen is one of the best in the industry. I wish Pacific Heights all the best with their nursing and care for the future. Thank you Barbara and Dominic.

Provider Response

GP2018

My father was admitted after a stroke and he was unable to speak and his right side was paralyzed. He received great care from the rehab department and nursing staff. He had 3 specialists coming in daily from OT, PT and ST to help him rehabilitate. They are all very professional and caring people. He is now getting ready to return home and will be able to live in the community with a helper. Social workers and nurses were immediately available to assist when needed. Thank you very much to the Pacific Heights team.

giantsfan59

Earlier this year my loved one was a patient here. I was so impressed by the caring and attentiveness of the staff. The aides (helper people) answered call lights quickly, and the nurses were able to answer all my questions about the medication my mom was taking. They never seemed bothered or rushed, even when I had multiple questions. The discharge planning people- specifically the case worker and the social worker- made a confusing and stressful time more simple, I liked how they explained things in an easy to understand way. I wish there was better parking and the food wasn’t very good (according to mom) but those things don’t matter when the staff was so good. All in all I couldn’t have asked for a better place to care for my mom as she recovered.

PaulAnd

Everyone on my floor that helped in my recovery was like a person that I already knew. All were friendly and professional. I'm glad that I chose Kindred. My recovery time was less than I expected.