Fountain View Village

I attended the event this afternoon, and came away so disgusted that I had to write this. First off, I would like to say that the event itself was very well planned. There were many leaders from Fountain Hills in attendance, and hearing about the town's history was very interesting. Everything with the actual event seemed to be running smoothly during the time that I was there. Seeing the prominent members of the Town’s history was a nice reminder of the past 25 years or so. Here are my elements of feedback, based on what I saw and heard: Food was catered from one of the local restaurants. When I asked a member of the staff, I think a caregiver, why the food was not provided by the kitchen, I was told that there had been a lot of turnover in the kitchen and that right now, the kitchen is not providing food for any events because there is no director and a bunch of staff quit in the past month or so. It seems only right that, if I am going to visit a place that you want me to move into, that I should be able to sample the actual items that I may be having if I were to move in. I guess that if I wanted to schedule another time to come in, I could probably have a meal, but it seems like it would have been better to have something done in-house. The food itself was good, it was just the origin of it that did not seem right to me. Your staff should also be educated on what they should share with members of the outside community. Secondly, and this is definitely the more important issue, was with the staff, and in particular, the management. I watched one of the managers get in the face of one of her staff because of how he was running the event. The issues that she was discussing should never have been brought up in public, not to mention that the issues being brought up were not crucial to anything. I was embarrassed for him, although he seemed to take it in stride. From an outsider’s perspective, it came across as nothing but a show of power, an “I have the bigger button” kind of situation, to quote Trump. I came in a few weeks ago and witnessed a very similar incident with the same manager while we were dealing with her directly. She was pushy and inconsiderate while we talked, didn't listen to what we were telling her, and clearly had her own agenda that she was following rather than listening to ours. When I suggested that we may be looking to move in the next few months because of needing to get affairs in order, she got a look of true displeasure on her face, and then gave us a myriad of excuses as to why we should move in by the end of March. It was absolutely infuriating, and it is solely because of those kind of situations that we are having serious concerns about moving into the property. The true lack of professionalism was unheard of and needed to be brought to someone’s attention. I'm sure that the sales personnel have some kind of target that they have to reach, and I am sure that she has some hefty commission that gets paid, but the car salesman pressuring feel was not a good one. So that I end on a positive note, I would like to say that the lady at the front desk, Joan(?) was very helpful and extremely pleasant. The gentleman that I referred to earlier – I did not catch his name - was truly a well-mannered young man and I enjoyed hearing him speak about the building and the town. He seemed to have a good understanding of the workings of the area. The residents seemed pleasant, and the band was decent. I think I've heard them in town before. The building was clean. Thank you for listening, I realize that this is very long, but I needed to give an accurate picture of how the event was. We only ended up staying for about an hour, because I just couldn't take much more of the interactions that I saw. I would like to believe that this is not the standard of communication, in this department as the face of the community, or anywhere else. I hope to receive some kind of response. Thank you.

I was at Fountain VIew Village this past week visiting and was very impressed with the team there. They are friendly and truly show compassion and caring for the wonderful people that live there. There is a vibrant feeling with many activities going on and many residents attending and looking very happy!

Fountain View is a very nice place. My apartment is big. The food and staff are very good. We have exercises and bus rides. I like it here.

I just felt that Fountain View Village looked too institutional. The rooms were OK, but they didn’t feel homelike to me. They had a library and an exercise room. It was very large, and there were different buildings.

Fountain View was very nice, and the activities are very good. It's a beautiful and very nice place. They have lots of activities, and the meals are very good.