I attended the event this afternoon, and came away so disgusted that I had to write this. First off, I would like to say that the event itself was very well planned. There were many leaders from Fountain Hills in attendance, and hearing about the town's history was very interesting. Everything with the actual event seemed to be running smoothly during the time that I was there. Seeing the prominent members of the Town’s history was a nice reminder of the past 25 years or so.
Here are my elements of feedback, based on what I saw and heard:
Food was catered from one of the local restaurants. When I asked a member of the staff, I think a caregiver, why the food was not provided by the kitchen, I was told that there had been a lot of turnover in the kitchen and that right now, the kitchen is not providing food for any events because there is no director and a bunch of staff quit in the past month or so. It seems only right that, if I am going to visit a place that you want me to move into, that I should be able to sample the actual items that I may be having if I were to move in. I guess that if I wanted to schedule another time to come in, I could probably have a meal, but it seems like it would have been better to have something done in-house. The food itself was good, it was just the origin of it that did not seem right to me.
Your staff should also be educated on what they should share with members of the outside community.
Secondly, and this is definitely the more important issue, was with the staff, and in particular, the management. I watched one of the managers get in the face of one of her staff because of how he was running the event. The issues that she was discussing should never have been brought up in public, not to mention that the issues being brought up were not crucial to anything. I was embarrassed for him, although he seemed to take it in stride. From an outsider’s perspective, it came across as nothing but a show of power, an “I have the bigger button” kind of situation, to quote Trump. I came in a few weeks ago and witnessed a very similar incident with the same manager while we were dealing with her directly. She was pushy and inconsiderate while we talked, didn't listen to what we were telling her, and clearly had her own agenda that she was following rather than listening to ours. When I suggested that we may be looking to move in the next few months because of needing to get affairs in order, she got a look of true displeasure on her face, and then gave us a myriad of excuses as to why we should move in by the end of March. It was absolutely infuriating, and it is solely because of those kind of situations that we are having serious concerns about moving into the property. The true lack of professionalism was unheard of and needed to be brought to someone’s attention. I'm sure that the sales personnel have some kind of target that they have to reach, and I am sure that she has some hefty commission that gets paid, but the car salesman pressuring feel was not a good one.
So that I end on a positive note, I would like to say that the lady at the front desk, Joan(?) was very helpful and extremely pleasant. The gentleman that I referred to earlier – I did not catch his name - was truly a well-mannered young man and I enjoyed hearing him speak about the building and the town. He seemed to have a good understanding of the workings of the area. The residents seemed pleasant, and the band was decent. I think I've heard them in town before. The building was clean.
Thank you for listening, I realize that this is very long, but I needed to give an accurate picture of how the event was. We only ended up staying for about an hour, because I just couldn't take much more of the interactions that I saw. I would like to believe that this is not the standard of communication, in this department as the face of the community, or anywhere else. I hope to receive some kind of response. Thank you.
Fountain View Village
Offers Assisted Living, Nursing Homes, Continuing Care Communities, and Memory Care
24 Reviews
16455 East Avenue of the Fountains, Fountain Hills, AZ 85268
Call
(800) 385-2527
Reviews of Fountain View Village
Assisted Living Reviews for Fountain View Village
March 28, 2018
I visited this facility
June 17, 2017
I am an employee
I was at Fountain VIew Village this past week visiting and was very impressed with the team there. They are friendly and truly show compassion and caring for the wonderful people that live there. There is a vibrant feeling with many activities going on and many residents attending and looking very happy!
April 20, 2017
I am/was a resident of this facility
Fountain View is a very nice place. My apartment is big. The food and staff are very good. We have exercises and bus rides. I like it here.
March 27, 2017
I visited this facility
I just felt that Fountain View Village looked too institutional. The rooms were OK, but they didn’t feel homelike to me. They had a library and an exercise room. It was very large, and there were different buildings.
November 14, 2016
I visited this facility
Fountain View was very nice, and the activities are very good. It's a beautiful and very nice place. They have lots of activities, and the meals are very good.
October 18, 2016
I visited this facility
Both the residents and the staff were very nice during our visit at Fountain View. It’s a reasonably nice place, but unfortunately it did not fit with what we were looking for.
Provider Response
Thank you very much for letting us know about your impression of Fountain View Village. While we believe in our services, we know we are not the right fit for everyone. I would appreciate hearing from you regarding the specific ways in which Fountain View Village did not meet your needs or expectations. This will help us to make sure we have tailored our offerings to serve as many people as possible. I may be reached at 4 8 0 - 8 3 6 - 5 0 0 2, at dsummers@seniorlifestyle.com or at our community phone line. Kind regards, Daniel E. Summers
September 09, 2016
I visited this facility
My mother is 92 years old. Her needed level of care is more than Assisted, yet less than Skilled Nursing. The answer for us is the Monarch Assisted Memory plan. FVV recommended this excellent assistance solution to care for, prompt and direct mom to the many wonderful activities. This community is far above others in providing the level of care I was hoping to have for my mother! You must tour this community to fully appreciate all it has to offer. For those of us reluctant to "let go" of our care responsibilities, FVV may give you the same peace of mind and heart I felt.
June 27, 2016
I visited this facility
When my wife was still alive, she was at Fountain View. It was a good facility with a lot of single, well-kept rooms. Like other nursing homes, they were having trouble keeping staff, but their meals were decent. They had a very good therapy facility.
May 10, 2016
I am a friend or relative of a resident
Fountain View is very clean and safe. Everybody is nice, friendly, and helpful every time I or my husband needed help. They're always there and make sure he has cleaning wipes and all the necessary things and do his laundry. They're just excellent people. The food is excellent because they have a gourmet chef. The activities are very good. The place is gorgeous. You can sit out on their patio and see the fountain and the mountains all the way around.
December 16, 2015
I am a friend or relative of a resident
My husband is doing very well at Fountain View Village. They give him his medicines on time. They check on him if he is not down for his meals. One day, he does not feel like going down to the dining area, and the staff checked on him and asked him if they could do anything for him. He asked for hot chocolate, muffins, and a banana, and they brought those to him. They are spoiling him. It was really great. I would recommend this facility.
October 27, 2015
I visited this facility
Fountain View Village would be our second choice and probably would be the one that we would line up in. The director of sales took his time and explained everything with us. We were really impressed. With our situation, this is the one we thought, if we had to go in today, or four or five years from now, this is the one we probably wind up in because it offers the best for my wife as far as sustainability. I would have no worries that she could live for at least 90 years living there. Their rooms were comfortable, and they had the things we wanted. Outside, they had a pool and walking facility around. We like their dining area. They had a little bistro-type restaurant that you can go in at anytime and get a deli sandwich, I like that part. I like their price structure too. Again we can customize the room, and that's pretty important to us. They have all the same things, only they don't have the buy-in.
April 26, 2014
I visited this facility
Fountain View has all the positive things that one would look for. The rooms are considerably larger than most that we saw. It has the spiritual side of things. It has movies, it has physical activities, the trips where you can go places and do things, and walking clubs. It was good, but really it's the location. It's very close to where I live.
April 26, 2014
I am a friend or relative of a resident
The staff was excellent. Not only were they helpful, but they were very kind to everyone who asked questions. It was outstanding. It was almost like they’d all been trained in public relations and just make you feel very welcome. When you walk in, they are very congenial and helpful. I really enjoyed the staff, but the facility itself was extremely clean, new-looking. Everything at Fountain View Village was tip top. We didn’t experience the food that much, but it feels like the rest of the facility was excellent.
April 26, 2014
I visited this facility
Fountain View had a room they could rent out on a monthly basis, which we're going to do for 2 ½ months. It gives my mother-in-law an opportunity to get a chance to look at it and see if sometime down the road, long term, she would like to spend some time there. Everything was nice. The room was equipped, so all she has to bring in the interim period are her personal things. They seemed to be very accommodating and very polite, and we appreciated that. It was very clean. They had everything: a huge pool and exercise facilities for the older people. It was very accommodating.
January 27, 2014
I visited this facility
I was looking for an assisted living for both my parents and I was able to visit Fountain View Village. The place is beautiful and well cared for. The patients there seemed happy. I was able to see maybe three or four rooms and they were great. Each individual apartment was clean. The staff were excellent. They were not too pushy and very understanding. I didn’t try the food, but I saw the menu and it looked great. There were several different programs that they have. They have a movie theatre which kind of interests my dad a lot and I also think they also have exercise classes.
January 23, 2014
I am a friend or relative of a resident
The Fountain View Village is a beautiful place and the people are so kind. Rebecca, who is one of the directors for sales, is great. Laura is in charge of the nurses and she helped us with everything. Joan, the receptionist, set up a whole bunch of stuff for my mother-in-law. My husband and I went to eat with her on the first night and the food was excellent. It was delicious, really good. The thing that sets this place apart, besides that it's got a fantastic view, is that people are so kind and the place is clean. It's absolutely spotless. If somebody is looking for a clean and nice facility for their parents, that's the place. It's almost perfect. It's like a five-star resort. She's got a private apartment, which is nice and very good for her needs. It's got a kitchen, some tiles and carpet, it's very clean. She's very happy.
October 02, 2011
I am a friend or relative of resident
I have six years experience with Fountain View Village. The facility was privately owned but sold to a Chicago Corporation, Senior Life Styles in 2006. From that moment the quality of the facility started dropping off and as of Sept 2011 it has Become tired looking with a strange oder.
The employees who are individual contributors try to do a good job but are impeded by a money hungry corporate office. Management is quick to placate problems but revenue is paramount to the care of their people. On January 1, 2010 supplemental care fees were raised 33%; medication fees were raised 30% and rents were raised 7%. From January 2009 to January 2011 rents have increase 6%, 7% and 6% annually and the facility indicates another rent increase is coming in January 2012. All of these increases have occurred when residents received no increases in SSA and retirement benefits. In August 2010 Life Styles placed 3 motion sensors in each room and declaired that every resident's monthly rent was increasing by $200/mo. A insurrection by residents and family members got this mandatory increase reduced to $100/mo.
This is a company that is far more focused on generating revenue than it is in maintaining a quality of life and service for it's residents.
Provider Response
Our community prides itself on providing excellent customer service and quality care. One of the ways we do this is by investing in new and innovative technology that can improve the lives of seniors. Quiet Care is an example of just that! This product has benefited countless residents due to its special monitoring system. Additionally, the owners have invested over $3 million dollars to renovate the campus. I invite you to stop by for a visit to our community to learn about the benefits of Quiet Care and to view the cosmetic upgrades.
September 03, 2011
I visited this facility
This a a beautiful facility with three buildings. All are three story. They have one and two bedroom apartments with call lights, and handicapped equipped.They have a new system which is a silent motion dector in the apartments.
The interior is beautifully decorated as well as the apartments with artwork, statues and fountains. They have a theater room, activities room, fitness room, a bistro,and formal dining room.They have patios on the other floors as well.
They have a good variety with 2 entrees at lunch and three dinner. The food is excellent.
The out side grounds are lush and green with walking paths, flowers, and water decor. The views are nice. They have patios and places to sit.
They do all three levels of care so residents can stay within the facility. They have an RN 5 days a week. They have a doctor visits once a week, a podiatrist, well staffed certified caregivers.
They have a wonderful activities department and lots of in house and out side activities. They have dances, parties, socials, bingo, music, aswel as shopping, theater, concerts, casinos, and restaurants.They also have yoga classes and swimming exercises in their pool.
This a wonderful place and the staff is loving and caring.
July 26, 2011
Other
The location of this facility is good. It's a small town outside of Phoenix, and it's easily accessible.
The grounds could use more parking. The grounds are clean, but there aren't too many areas or patios for the residents. There aren't gardens or anything like that.
Inside is nice "“ it's clean and it hardly ever smells. It's newer construction, but the construction is very basic.
The rooms are standard size, and the bathrooms are pretty easily accessible. Residents can bring in whatever furnishings or decorations they want.
The staff is decent "“ as usual, they're overworked. Call lights take a long time to be answered, and there could be more training with the aides. The nursing assistants could have more knowledge of each patient instead of trying to pawn everything off on the nurses, which means that the nurses are more overworked than the assistants.
The food is fair and nutritious. The residents get snacks, and the cooks follow everyone's dietary needs.
When a resident is trying to see the doctor or a nurse, it takes quite awhile.
June 07, 2011
Other
The staff at Fountain View Village is top-notch. They keep residents busy with social activities, and are quick to respond to their needs. It is a friendly, welcoming atmosphere, with all levels of care. I've lost count of how many people I've moved into this facility, but it's very rare that anyone moves out.
Nursing Home Reviews for Fountain View Village
May 04, 2020
I am/was a resident of this facility
Rooms are old and needs updating. Some staff were very unpleasant and uncaring. Was in for rehab and was in bed most of the time. Developed bed sores. Food was not good and cold. No fresh fruit and diabetic diet wasn’t provided.
August 21, 2017
I visited this facility
Fountain View Village was very nice and fairly new. The residents we met seemed very nice and active. They had a lot of things there to keep the residents active. Their apartments were nice and the food was excellent.
March 08, 2015
I am/was a resident of this facility
Fountainview was terrible. They did not have a chair that I could sit in although the staff was fine, and the room was clean and well-kept. The food was not good, and the waiting time when you buzz would take an hour. I would not recommend then.
October 29, 2012
I am a friend or relative of a resident
This facility was great in welcoming my grandfather when he arrived there. As soon as you walk into Fountain View Village you can feel the care that the nurses and CNA's show their residents. They had decent furniture and could do with some better decoration. The facility offered great games, activities and entertainment for all the residents that wished to participate. All in all Fountain Hills Village is a great facility and I would recommend it to anyone looking for a great nursing home.
Costs for Fountain View Village
Services and Amenities of Fountain View Village
Costs
- Rent Plus Care Fees
- Assisted Living Starting At: $4600/month
- Continuing Care Retirement Community Starting At: $3400/month
- Memory Care Starting At: $4700/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Do Not Offer Companion Suites
Dining options
- In Room Kitchenette
- In Room Kitchens
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Coffee Shop
- Party Space
- General Store
- Tv Room
- Garden And Patio
- Resident Parking
- Pool
- Spa
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
Health services
- Skilled Nursing
- Hospice Care
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Home Sale Assistance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Languages
- English
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 035260
- Ownership Type: For Profit Corporation
- Date Certified: 10/01/2020
General
- Resident Capacity: 115
- Respite Care
- Pets: Yes
Nurses
- Nurses Extra: We Have 24 Hour Nurses.
Range of services
- Physical Therapy
Licenses
- State Licenses: AL5936
About Fountain View Village
Senior assisted living at Fountain View offers residents the best of both worlds. All benefits of our senior living community are combined with a full spectrum of senior care services to create a premier senior assisted living community. Residents enjoy beautiful surroundings, on-site amenities and social programs alongside continual on-call medical care.
At Fountain View, we adhere to state-of-the-art standards of senior assisted living while providing a special touch. Our residents receive personal and comprehensive care and are consistently treated with the dignity and respect they deserve. Whether our residents need help with day-to-day activities, getting to appointments, or medication management, our caregivers kindly and competently meet those needs.
Our assisted living community in Fountain Hills has been purposefully designed to provide you or your loved one with a nurturing, comfortable, home-like environment that is attractive and easy to navigate. We foster community and family by hosting many activities and events each month. Residents are encouraged to participate in as many pursuits and outings as they like, appropriate to their ability. No matter what, everyone is treated as an individual person with unique needs.
At Fountain View, our residents live life to its fullest as they age in place.
Assisted Living Amenities
- Personalized Care Plans
- 24-hour Staffing
- Emergency Response System
- Medication Management
- Scheduled transportation to local shopping and medical appointments
- Award winning Wellness Everyday™ programs, provided 7 days a week
- Dining for Wellness™ - educational and wellness program
- Brain Health University™
- Beauty and Barber Shop
- Housekeeping and maintenance service
- All utilities and basic cable included
- Individually controlled heat and central air
- Fresh, seasonal cuisine prepared by the dining service team
What Makes Us Special
Ranked one of the top ten Retirement communities in Arizona for 4 years in a row by Ranking Arizona Magazine.___ Underwent a multi-million dollar renovation in 2012 to upgrade all levels of care throughout the continuum including independent, assisted, memory care and skilled nursing and rehabilitation.___ Located within 5 minutes of mayo clinic___ Rated one of the top Nursing homes in Arizona by Consumer Reports___ Medicare 5 star rating
Get CostsMap of Fountain View Village
Senior Living Communities near Maricopa County, AZ
Senior Living Communities near Fountain Hills, AZ
Other Senior Care in Fountain Hills, AZ
Helpful Articles
- 11 Signs It Might Be Time for Assisted Living
- Nursing Home, Assisted Living, or Independent Living?
- Assisted Living or In-Home Care?
- Assisted Living Checklist: What to Look for, What to Ask
- Cost of Assisted Living
- How to Pay for Assisted Living
- How Levels of Care Affect Assisted Living Cost
- Tips on Moving to Assisted Living
