Visiting Angels Oshkosh, WI - Oshkosh, WI

Terrible experience. It awful to have to worry that your parent isn’t getting the care they need and are paying for. The caretaker was hired just three days before starting. She is on her phone all the time, sitting down, and has even fell asleep. The company did not seem to address this issue quickly or seriously. It continued and they seemed to put more of the blame on my mother than their newly hired caretaker. She had no supervision, and they didn’t send anyone over to see what was happening or help correct the issues that we brought up to them. Basic things were left undone. Countertops were never wiped off or clean and gloves that the caregiver was using were found in several places on the floor near the garbage cans. Food was left out in a place that my mother could not reach it with her disabilities. The dryer was never cleaned of lint and was extremely full when I checked it. I’m glad it did not start a fire. I don’t believe things should have to be broken down to every single step in order for someone who is hired to be able to follow and complete them. Issues should have been addressed quickly and with assurance since they are pretty serious. It makes a stressful time even worse. Pretty suspicious that all of the good reviews are coming from employees rather than clients. As if it is required for them to do. If they were doing a good job as a company, there would be more good reviews from clients. There was never anyone sent from the office to overlap with the caregiver that was sent and addressing issues was put off to the next week by the supervisor on two separate occasions. There does not seem to be enough staff to cover and they have assigned only one to cover a full week. Which may seem nice to have one person to care for you, but when/if they can’t make it or are sick, then what? There is also the factor of a caregiver burning out due to so many hours with one person. I am unaware of exactly how the caregiver situation was fixed other than them not sending her out to my mother’s house again.

They have a hard time finding caregivers, even when they have a couple of weeks to fill the spots. Visiting Angels needs to improve on scheduling caregivers and let the clients know what the schedule is.

I used to live in my bed but now I'm in the living room. The caregivers are my other brain. They document things, they remind me of things, and they help me with paperwork.

They are a great help for me. By their services I get things done. I would recommend it anytime somebody needed something. The service they have done for me is great.

It impacted my life negatively because I called them to take care of my grandparents, and I was getting phone calls that they weren't showing up every other day. They could have showed up. Most of the time, the caregivers didn't show up.

I just got out of the nursing home and broke my hip. I like them because they are very nice people.

They have made my life easier by doing the house cleaning and now I can live in a clean house. I like that they are on time and do a good job.

Someone is taking care of my loved one. They are able to get him outside and take him around the block, and they feed him. When someone does not come in, they get someone to come.