Home Helpers Home Care of Burlington

Lori K_12

The agency did not have a problem with the hours I need. I recommend it because of what we need, and we use the minimal amount of house. I like that we have a steady caregiver who goes above and beyond.

Joan W_27

They did whatever I asked them to do. They were consistent.

Sharon O_2

She engaged and helped out, I trusted her. I liked the caregiver they sent us.

Susan R_36

They take care of my wife for 4 hours in the afternoon. That helps me because I can go to the gym or run the errands I need to. I like their warm, personal touch.

Barbara M_101

It's increased my happiness. April is just so sweet and ready to help. If that's what the company is like, that's why I recommend.

Geoff

My caregivers are the BEST! They come into my home with smiles and always happy to see me. They demonstrate a true interest in my well being, and do an excellent job attending to my needs. They are personable, kind, considerate and thoughtful. We carry on conversations regarding every day life. I always look forward to my caregiver days. Home Helpers is very responsive to my needs. If I have a question, I can usually get an answer with one phone call. If not, I hear back from them within 30 minutes. The staff is courteous, friendly and always willing to help and go the extra mile.

Provider Response

Peggy W_15

They give me peace of mind. They have really good customer service, and they are easy to get a hold of.

Gail K_9

We all felt grateful. We couldn't do it without the agency because she was a larger woman. We learned from the agency how to take care of her from you, but we couldn't have done it by ourselves. The care was there, not just physical, but human to human. It was comfortable having them in the home.

Karen P_26

Anytime that I did not like a caregiver, they didn't send them back. They do what is asked. Some do a good job and some get the job done.

Susan C_72

I felt comfortable and it allowed me to sleep when they were here. I wasn't able to get any sleep before I hired them. They were kind, and reliable.

Dean S_8

It's not life changing, but it makes things a lot easier. They have a wide range of services and the people who do those services are good at their job.

Provider Response

Richard P_30

Katie is very pleasant, and she makes my day a lot better. I couldn't ask for anything better.

Adam K

Mark is wheelchair bound, and the caregivers allow him to have some mobility. The agency has good communication and good service.

Colleen M_7

The caregivers are friendly and helpful. I adore anyone who comes. I have had so much help because of the agency. I feel more comfortable since I have had them.

Provider Response

Darlene H_9

It's nice to have someone here that cares and does their job well. I would recommend them because it's convenient.

Rosie K_1

It is very helpful and takes a burden off of us. We still want to be as independent as we can. They stand around a lot. She never wanted to take walks.

Michelle L_16

They were able to come and give her showers. I was able to do other things with her. They all seemed to be knowledgeable and friendly.

Peter G_10

They are on time, and they take care of me. They are good people.

Bryan S_5

When things go well, the caregivers help me a lot, but when my mom calls to complain, it stresses me out. The care is inconsistent. The training seems to be inconsistent. They were on their phone.

Leslie F_9

It was good because it gave me a sense of comfort and knowledge that someone was there. They are both very congenial, understanding, willing to assist, and seemed to understand what should be offered to a person who is temporarily incapacitated. They gave me guidance on what to do and they were knowledgeable. It made me feel more secure to have someone here.

Michelle G_12

It has helped reduce my stress level. I don't have to worry about some tasks to help him. They do the care in four hour blocks, I wish there was flexibility with that.

Karl P

There have been some who have been able to deal with her regularly. They need to improve the clarity of services and the consistency of caregivers.

Anonymous_1726772338

It impacted my life and gave me peace of mind. We have had great care.

Brett L_2

It's hard to put a number on it since the client has dementia. She can't remember a lot that happens, but it's been wonderful with keeping the client active. It also gets the client out of the house. I would recommend Home Helpers because of Nicki. She is a top-notch caregiver.

Anonymous_1723214655

They should better trained caregivers. They should pay their caregiver more money to attract and keep better quality.

Kathy U_3

It made it so much easier, and wonderful knowing someone was here that I trusted. Kara was wonderful and good with Phyllis, and the other caregivers were very nice.

Tom U_1

My mom has moderate memory problems, and so they also help her with appointments. My dad also can't see very well, and so they help them get to appointments and to the grocery store, among other things. They really help out my mom and dad. They clean the house, help them with meals, help them get to bed, with their pills, and just a lot in general.

Faith W_1

There is nothing they can do to make her life easier, they are doing the best they can. The agency is there for me when I call and caregivers are excellent!

Roberta S_6

The girls that they hire could show up for work when they say they're going to show up. Better train their staff.

Donald M_36

They do the job they're supposed to-do when they get here. I'm getting taken care of well.

Ray Z

The caregivers do not come full-time. The agency communicates really well. I like that the agency keeps their communication lines open.

Jacqueline N

I can leave and go to work knowing he is taken care of. The caregivers are of good quality.

Lynne S_2

The agency has helped the most by making sure I have help. I like that their staff is good, they are willing to help. They are on time.

Betty B_35

The girl is a great companion. The caregiver is always on time or gets here early. She communicates with me if there is a problem.

John P_68

I could not do it without them. I would recommend them very highly.

Anonymous_7569

They provide care. It takes some of the burden away. They can have consistent aides.

Tai M

The provider has helped me the most by caring for my husband so I can focus on work. The person who comes is very responsible.

Phyllis D_14

Their reliability and dependability matters a lot, and they treat my grandparents like family. I love their communication, they took the time to know me well, and they always found a good match or replacement.

Elsie G_3

Overall, they have been taking care of me pretty good. When the schedule goes awry, they will fill the void one way or another, so they continue to give the service I need from them.

Lois L_7

They made the experience positive because they take me to appointments and keep my house clean. I would recommend them because they are dependable. The helpers I have, do as I ask. They are never reluctant to do anything.

Robert "_17

They would give us someone else every time they came. I would like to see the same person showing up at the job, they would always change the person.

Tom B_32

It makes my life more comfortable. I like the courtesy and efficiency.

Renee F_1

They need to get the correct people in there and the people don't do their job. They don't clean and don't do what they are supposed to. Their stability could be better and there is way too much turnover.

Mary L_78

They get him up to walk, and always ask if there is anything they can do to help around the house. They take care of him, so I can get out of the house.

Anonymous_7663

She's there to talk to him and for companionship. She's on time and does what I ask her to do.

Olga D_1

The agency is always communicating with me, and they are very compassionate toward the client and family's needs. I like the agency's flexibility, even if I needed care for a spare moment they went above and beyond.

Ronold G

I like that they were polite. I liked that they were here on time.

Robert L_36

Everybody has been very understanding and have experience. I've done that. I think one thing they can improve is working on their paperwork. My daughter had an issue where her tax information wasn't recorded.

Anonymous_7620

They could have had employees better qualified, they would send a new employee speaking highly of them, but they did not live up to expectation. Improve the quality of the employees.

Mike B_26

They communicate very well if somebody misses a shift, they tell us about it and try to get a replacement as soon as possible. I like that they do their best to try to provide coverage.

Laura S_28

They mostly kept an eye on him to see if he needed anything. I would recommend them because I was so happy with the help we got.

David L_33

The caregiver does a good job. They are always caring, and they follow through. I like that they are very open.

Geoffrey M

They help me get out of the bed and into a shower chair. I like that they have been very helpful in making a selection in a caregiver.

Lynn K_14

They do basic cleaning. I would recommend them because they are doing what they said they would do.

Doris G_12

They help me with meals and helps with house or the yard. They are very helpful, if I need help, they help but also allow me to be independent.

Tim B_10

They're very upfront about calling me and stuff. It would depend on the caliber of help that is sent to the house. They can improve on being more energetic and have the drive to keep busy and have things done.

Susan M_60

They helped the most with me getting to know the home helpers that were sent. I liked their ability to respond quickly.

Shirley K_16

Sometimes the aides were not that good. My regular one was good. I was very happy with Home Helpers.

Ruth M_24

The caregiver we have is a good match. I really like the person that they gave us. When she has been sick, they always offer a substitute.

Anonymous_7192

The services have helped me the most by taking a shower. I would like them to improve ambition. The turnover of the caregiver is important.

Holly F_4

They made the experience positive by providing the day to day help. One thing I like about the services is that it was easy to call and find out answers.

Mark L_8

I need someone. If the person who was supposed to come could not come, they would try to get me someone in a few days. Other companies would just forget. I like the people at Home Helpers. Lily who comes now is very helpful.

Caring103154450

The home care place that we have dealt with in the past is a local one called Home Helpers. They actually are the ones we have chosen to use again. They actually helped my husband when he needed some temporary home care. So that is how we became aware of them. They actually helped him with some in-home nursing for the time he was home. I'm familiar with them because a very dear friend of mine used them also for home nursing visits. We got to kind of know them. I know that Home Helpers are more than just local, but they seem local to us. I would recommend them. They are knowledgeable and very well organized. The nursing care was great. I only needed them for a week because I was going to be gone. I needed them to come in to do the things that I was doing for my husband until I returned. It was basically just wound care that I needed help with. I like the fact that whenever possible, they try to match what the provider gender that you are comfortable with. I definitely do recommend them. I would encourage everybody locally that needs that kind of service to give them a call. They are very easy to work with, and they provide professional care.

Susan77640550

I only needed them for a few months and they did an excellent job. I would call them whenever I needed them to send someone to hangout with mom. She had home aides, therapists and nurses from Home Helpers. They have been a great help. She liked her aides, Susie and Eddie, because they were both older and were comfortable to be with. Susie would bring her special cookies and stuff she bakes. They accommodate her and she really enjoyed their company. She also had a younger aide, Jaime, who was wonderful but mostly they didn't click together. Mom was not feeling good because of medical issues but Jaime would make sure mom had her showers. She would call me at work and keep me informed with everything that happened. Everybody that comes here from Home Helpers always does an excellent job. They were really good to my mother.