I want to sincerely apologize for your experience with Right at Home. That is not how we do business. We take our clients and surveys very seriously. It helps us to learn and grow. I have taken your experience as a training tool for our other caregivers. Right at Home is committed to providing exceptional care to our clients. Do we at times make mistakes? Absolutely. I feel it is how you correct it and as I mentioned train your caregivers. Once these concerns were addressed with our Right at Home office immediate changes were made for the Bell family. We always welcome feedback. We strive to go above and beyond to provide exceptional care for you and or your loved ones. Please accept my deepest apologies for the experience you had with Right at Home.